Unified communications
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence and content sharing -- into a single, streamlined interface, with the goal of improving user experience (UX) and productivity.. See complete definition.
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News
17 Dec 2024
Top 10 networking stories of 2024
It’s been a year of rapid growth for AI in networking, not only for operations but also in applications. Read about this and more in Computer Weekly’s top 10 networking stories from 2024 Continue Reading
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25 Nov 2024
Human-centric AI drives customer experience loyalty
Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions redefine success for CX leaders Continue Reading
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06 Mar 2017
Thorough network upgrade underpins University of Law’s IT
Legal education specialist the University of Law has undertaken a multi-million pound future IT project to refresh its networks, Wi-Fi and datacentre infrastructures across multiple locations Continue Reading
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09 Feb 2017
South African children’s hospital uses video to train cardiologists
The Red Cross Children’s Hospital in Cape Town is using remote video learning to teach paediatric cardiology surgery to medical students Continue Reading
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24 Jan 2017
GDS signals intent to move public sector off PSN
Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work Continue Reading
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04 Jan 2017
Dubai-based Aramex optimises branch office connectivity
How global logistics firm streamlined its branch office operations in the Middle East Continue Reading
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05 Dec 2016
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
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16 Oct 2016
Dubai smart city will be the talk of GITEX
Global experts in urban planning and smart technology will discuss the important role Dubai will play in supporting the development of smart cities in the Middle East Continue Reading
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12 Aug 2016
Care charity Avante enhances unified communications capabilities with 3CX
Kent-based residential care charity Avante Care and Support installed an IP PBX to manage telephony across multiple sites and a mobile workforce Continue Reading
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28 Jul 2016
BT sales increase 35% in 2016 Q2 with EE and broadband boosts
BT Group reported a 35% increase in revenue as it benefits from its EE acquisition and a large share of the broadband market Continue Reading
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News
08 Jul 2016
Cisco UK and Ireland CEO Phil Smith steps down after 22 years
Phil Smith announces he is stepping down from the day-to-day running of Cisco’s UK and Ireland business to take up the role of chairman Continue Reading
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07 Jul 2016
Saudi Telecom Company leads nation’s transformation agenda
Saudi Telecom Company and its technology partners support the Kingdom of Saudi Arabia’s drive into digital public services Continue Reading
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01 Jun 2016
Microsoft sells 1,500 mobile patents to Xiaomi in licensing deal
Sale of mobile patent portfolio comes alongside software licensing agreement and may herald Xiaomi’s expansion into Europe and the US, say analysts Continue Reading
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Photo Story
13 May 2016
Trends in unified communications - Genband Perspectives16
Genband’s Perspectives16 show was staged in Orlando, Florida from May 2 to 5 2016. The event showcases Genband and its Kandy Platform-as-a-Service technology Continue Reading
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News
10 May 2016
Tel Aviv: A smart city where community engagement is the measure of success
Israel’s capital is using the latest technologies as a way of placing the needs of local citizens at the heart of regional government Continue Reading
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News
27 Apr 2016
Mobilising a workforce drives up performance and productivity
Mobile workers are also more creative, satisfied and loyal, says EIU study Continue Reading
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E-Zine
20 Apr 2016
CW Middle East – April to June 2016
The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading
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News
08 Mar 2016
Broadband will reach 40% of Vietnam households by 2020, claims government
The Vietnamese government announces plans to increase access to broadband networks for its citizens, proposing a figure of 40% in four years Continue Reading
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17 Feb 2016
Middle East telecoms operators face up to IoT smart city challenges
As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading
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15 Feb 2016
Telstra is transforming Australian IT infrastructure
Telco is transforming its IT operation to make better use of the cloud, data and application programming interfaces Continue Reading
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09 Feb 2016
Flexible working good for profit, productivity and reputation, says Vodafone
A report conducted for mobile operator Vodafone indicates the scale of acceptance of flexible and mobile working practices Continue Reading
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31 Dec 2015
Top 10 networking stories of 2015
A look back at Computer Weekly's most read networking news stories from 2015 Continue Reading
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07 Oct 2015
Internet of things is next step along Infiniti Red Bull’s F1 journey
Formula 1 team Infiniti Red Bull Racing is beginning to explore the potential of the IoT as it makes ongoing improvements to its networking infrastructure with support from AT&T Continue Reading
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23 Sep 2015
BT platforms streamline UCC deployments for Microsoft and Cisco users
BT introduces new cloud unified comms and collaboration clouds to support Microsoft and Cisco environments Continue Reading
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07 Sep 2015
Myanmar internet gets boost with content delivery network
Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading
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16 Aug 2015
Mobile phone users at risk as hackers bug and track victims
An investigation by Australian TV show 60 Minutes demonstrates how hackers based thousands of miles away in Germany were able to record the calls of an Australian senator and track his movements Continue Reading
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02 Jul 2015
Metropolitan Police picks Innopsis to lead network procurement
London’s Metropolitan Police Service signs public-sector networking association Innopsis to lead engagement on network procurement Continue Reading
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15 May 2015
Fire services to keep Airwave Tetra radios until 2020
The Department for Communities and Local Government approves a major extension of the fire services' Firelink Tetra network to the end of 2019 Continue Reading
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11 May 2015
PSNGB rebrands to drive information sharing across PSN
PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading
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31 Mar 2015
Brecon Beacons National Park soups up staff comms with Unify
Brecon Beacons National Park Authority deploys Unify’s OpenScape voice technology to keep remote staff and home workers in touch Continue Reading
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12 Feb 2015
Airwave's Tetra emergency services radio "costly and inflexible"
Incumbent Airwave failed to advance to the next stage of the Emergency Services Network procurement because its Tetra radio technology was too inflexible for current needs, according to reports Continue Reading
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02 Feb 2015
Health trust proposed offshoring mental care through Skype
Norfolk and Suffolk Foundation Trust considered cutting costs by using Skype and low-cost staff to treat patients with depression Continue Reading
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30 Jan 2015
Government network services tender deadline slips again
Crown Commercial Service pushes back deadline for tender submissions to Network Services framework to give suppliers more time to prepare Continue Reading
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17 Dec 2014
Technology needed to help ambulance services cope with increased demand
The future of the ambulance and emergencies services needs more investment in networking Continue Reading
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11 Dec 2014
Avaya brings contact centres to Google Chromebooks
Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks Continue Reading
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01 Dec 2014
Barclays bank launches mobile video banking
Barclays Bank has launched a 24-hour video banking service that will enable customers to receive face-to-face service from anywhere Continue Reading
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28 Nov 2014
CGI secures communications between pilots and air traffic control
Satellite communications firm Inmarsat has outsourced the provision of security IT and services to CGI Continue Reading
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05 Nov 2014
Why national roaming may not be the answer to mobile not-spots
Industry suggests alternative strategies as government threatens to force mobile operators to allow national roaming Continue Reading
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03 Sep 2014
Aberdeen to get city-wide gigabit network
Aberdeen will this month become Scotland’s first city to be fully covered by a high speed fibre network Continue Reading
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News
01 Sep 2014
Suppliers discuss Emergency Services Network with Home Office
Suppliers have attended an event held by the Home Office to discuss details of the new Emergency Services Network Continue Reading
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Photo Story
27 Aug 2014
Surrey makes strides in paperless policing
Surrey Police Force has been leading the way in paperless policing, with help from Airwave. Continue Reading
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News
05 Aug 2014
BT Business brings 4G to SMEs
BT Business has launched a range of plans for small businesses that include free access to 4G and unlimited BT Wi-Fi Continue Reading
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News
31 Jul 2014
IT needs to improve network infrastructure for future of retail
IT departments need to up their game and improve networks for the retail sector which is on the brink of massive technology change Continue Reading
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Feature
14 Jul 2014
CW buyer’s guide to enterprise app stores and self-service IT
Download this exclusive buyer's guide which assesses how businesses can go about setting up an enterprise app store and integrating it with IT service management. Continue Reading
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17 Jun 2014
A Computer Weekly buyer's guide to networks
Computer Weekly looks at an increasingly complex networking environment and offers advice for IT leaders on managing it in this 10 page Buyer's Guide. Continue Reading
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11 Jun 2014
EE drives mobile phone deals with CRM software implementation
Mobile phone operator Everything Everywhere claims a 400% increase in phone deals after rolling out customer relationship management software Continue Reading
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Photo Story
27 May 2014
Cisco Live! 18th-22nd May 2014
This week Cisco held its annual Cisco Live conference in its namesake, San Francisco Continue Reading
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29 Apr 2014
Nokia appoints Rajeev Suri as president and CEO
Following the completion of Microsoft’s acquisition of Nokia’s handset business earlier this week, Nokia has appointed Rajeev Suri as president and CEO of Nokia Continue Reading
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25 Apr 2014
Bringing System Management to Messaging & Collaboration
The fast growing interaction between email, collaboration and social media is creating new management pressures. Analysts Bernt Ostergaard and Clive Longbottom offer answers in this paper from Quocirca. Continue Reading
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Feature
03 Mar 2014
No more email? Why companies are turning to collaboration technology
Collaboration technologies are helping companies improve their employees' work-life balance Continue Reading
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28 Feb 2014
Computer Weekly European User Awards for networking: 2014 winners
The winners have been announced for the Computer Weekly European User Awards for networking. See who made the top spots Continue Reading
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12 Feb 2014
BT sues NHS Scotland for £20m over SWAN project
After losing its bid for the Scottish Wide Area Network project, the telecoms giant is suing the NHS National Services Scotland Continue Reading
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Feature
04 Feb 2014
Create a mobile policy employees can trust
With Gartner predicting a fifth of all enterprise BYOD projects would fail by 2016, we look at how businesses can embrace mobility successfully Continue Reading
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24 Jan 2014
Cloud to drive Cisco Indian mid-market growth in 2014
Cisco aims for growth in India by targeting the rising mid-market as 65% of India’s currently under-served mid-market firms plan to get more from their networks Continue Reading
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Photo Story
23 Dec 2013
IT at the WWF Living Planet Centre
WWF’s Living Planet Centre is one of the greenest buildings in the UK and aims to demonstrate to the public using technology how it is possible for people to live in harmony with nature Continue Reading
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03 Dec 2013
Where is Satyam now? Well, it’s not Satyam for a start
Satyam, which was rescued from collapse in 2009, has plans for restoring its position as a top-tier Indian IT services provider Continue Reading
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11 Nov 2013
WAN Speak Musings – Volume III
Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 11 short business focused articles. Continue Reading
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05 Nov 2013
Nationwide to carry out mortgage consultations by video
Nationwide Building Society will enable mortgage consultants to meet customers via high-definition video links using Cisco technology Continue Reading
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01 Nov 2013
Case study: How CERN scientists collaborate with Vidyo
The European Nuclear Research centre moved from an internally developed video conferencing system to embrace SVC technology from Vidyo Continue Reading
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15 Oct 2013
Siemens Enterprise Communications rebrands as Unify
The communications company will rebrand in time to launch its latest unified communications solution, code-named Project Ansible Continue Reading
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E-Zine
01 Oct 2013
Data speeds Mercedes F1 around the world
In this issue of CW Europe read how Tata met the challenge of providing Lewis Hamilton’s F1 team with data connection speeds to match its cars. Continue Reading
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Feature
19 Sep 2013
A guide to WebRTC
Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work Continue Reading
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E-Zine
27 Aug 2013
The internet of things – the devices are taking over
In this week's Computer Weekly, we look at how the internet will soon be dominated by machines and sensors, rather than people, and examine the challenges posed by the internet of things. We also look at how to protect an organisation’s data assets from security breaches. And how will SAP’s cloud and in-memory expansion affect existing customers? Read the issue now. Continue Reading
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News
08 Aug 2013
Smart Grid and the Internet of Things
Rob McNamara, executive director of SmartGrid GB, tells the story behind the UK's Smart Meter project in this presentation. Continue Reading
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10 Jun 2013
National Fibre Strategies
Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe. Continue Reading
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News
03 Jun 2013
WAN Speak Musings – Volume I
Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 12 short business focused articles. Continue Reading
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News
10 Apr 2013
Mott MacDonald rolls out unified communications
Global engineering firm Mott MacDonald signs Tata Communications for a five-year unified communications deal worth over $20m Continue Reading
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01 Feb 2013
Computer Weekly User Awards
The deadline for the Computer Weekly European User Awards for Networking has been extended to 8th February. Get the recognition you deserve! Continue Reading
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News
30 Oct 2012
How will the 4G LTE roll-out benefit your business?
An EE survey of the business benefits of 4G LTE shows improved mobile working and innovation the main advantages of the superfast broadband Continue Reading
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30 Oct 2012
4G services launched in 11 UK cities
EE has launched the UK’s first superfast 4G broadband services for consumers and businesses in 11 cities Continue Reading
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News
10 Sep 2012
Alcatel-Lucent creates chief operating officer role
The COO job will be taken by its current CFO Paul Tufano as Alcatel-Lucent tries to turn around its fortunes Continue Reading
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News
05 Sep 2012
Irish environment department goes green with Polycom
Around 900 government workers will be able to use the unified communications system for video and content sharing Continue Reading
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News
30 Jul 2012
Vodafone appoints new CEO of Cable & Wireless Worldwide
Following the acquisition of C&WW, Vodafone has transferred its head of global enterprise to run the new venture Continue Reading
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News
15 Jun 2012
Cisco Stemnet Challenge 10 finalists announced
Cisco and The Pearson Foundation have announced eight finalists out of 200 schools that entered the competition to plan a full-scale event in their local area Continue Reading
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14 Jun 2012
BT launches One Voice app to cut roaming costs
The mobile app allows business travellers to cut costs on international calling by routing calls through their corporate VPN Continue Reading
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07 Jun 2012
The Cloud Risk Framework
This unique cloud framework is designed to help organisations assess the financial risks of moving to the cloud. Continue Reading
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18 May 2012
How to improve your communication with your boss
Learn how to communicate more effectively with your boss in this guide from Dr Brian Sutton and Dr Robina Chatham. Continue Reading
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10 May 2012
European economy dents Cisco forecast
The stormy outlook for the European economy leads the networking firm to predict a weak quarter Continue Reading
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02 May 2012
Five trends that will affect your cloud strategy
Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities. Continue Reading
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02 Apr 2012
The value of mobile and social to CRM
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. Continue Reading
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13 Mar 2012
Global Sourcing Trends in 2012
The latest IT outsourcing trends from global law firm Morrison & Foerster. Continue Reading
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16 Feb 2012
Cisco wants EU to reconsider Microsoft Skype deal
Cisco is calling on European Union authorities to reconsider the unconditional approval of Microsoft’s $8.5bn acquisition of Skype. Continue Reading
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09 Feb 2012
Cisco back on acquisition trail after record quarter
Cisco Systems has reported record revenues of $11.5bn for the second fiscal quarter that ended 28 January 2012, up 11% on the year-ago quarter, and profits of $2.6bn or 47 cents a share, up 27%. Continue Reading
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06 Feb 2012
Buyer's Guide: Optimising networks for cloud computing and virtualisation
This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs need to consider for their networking strategies. Continue Reading
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05 Jan 2012
Gartner: Enterprise software spending to rise by 6.4% in 2012
For 2012, Gartner expects telecommunications equipment and enterprise software to see the biggest growth in spite of the looming recession. Continue Reading
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14 Dec 2011
IPV6 Transition – Why the rush ?
This report from Ovum warns that enterprises need to plan to move to the IPv6 internet addressing system even if they have IPv4 addresses available. Continue Reading
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13 Dec 2011
Network reliability to win over innovation in 2012, says Cisco survey
Cisco’s first TechWatch 2012 report finds network reliability as opposed to innovation or performance is the most important factor for network architects in the new year ahead. Continue Reading
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27 Oct 2011
IP network critical to video technology at FA’s St George's Park development
The Football Association (FA) is implementing the latest networking and video technology at its coaching and education centre. The St George's Park centre will be the FA's second major centre alongside Wembley, where operations are currently centred. Continue Reading
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News
04 Feb 2011
University unified communications includes presence…and video…and IM
As University of Birmingham rolls out its first unified communications solution, it is addressing a whole host of issues from load balancing to cultural change among staff. Continue Reading