Unified communications
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence and content sharing -- into a single, streamlined interface, with the goal of improving user experience (UX) and productivity.. See complete definition.
-
E-Zine
11 Nov 2021
CW Benelux: Dutch IT company rips up the HR rule book for better work-life balance
One Dutch tech firm has used learnings from the pandemic to rip up its HR rule book and implement an official work-from-home policy. In fact, Infolearn has gone further than hybrid working, with a personal mobility budget for staff and a four-day working week, all with retention of full-time salary. Also in this issue, read how Dutch education administrators appear to be underestimating the threat of cyber crime. Continue Reading
-
News
12 Mar 2020
IT Priorities 2020: Benelux organisations and budgets focused on digital transformation
IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised Continue Reading
-
Podcast
09 Mar 2021
Hybrid working, diversity progress – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss hybrid working, progress in diversity and data in healthcare Continue Reading
-
News
05 Mar 2021
T-Mobile targets post-pandemic workplace with remote working suite
Aiming to address a world of work in which Covid-19 brought a decade’s worth of progress in a year’s time,T-Mobile launches a collaborative solutions suite that it says will meet the challenges of remote working head on Continue Reading
-
News
05 Mar 2021
Connectivity the ‘unsung hero’ of the future of work
Research finds that by stripping away bureaucracy, flattening hierarchies and streamlining processes, the response to Covid-19 has given an indication as to how work could and should change for the better, but there will be losers along with the winners Continue Reading
-
News
05 Mar 2021
Vodafone promises ‘unbreakable’ broadband without breaking the bank
New hybrid Pro Broadband product aims to deliver Wi-Fi in every room through hybrid router that is claimed to deliver uninterrupted wireless connectivity Continue Reading
-
News
04 Mar 2021
UK network users burn through unprecedented data in lockdown 3
Coinciding with the launch of Call of Duty: Warzone update, Virgin Media records its busiest day on record, with the average user downloading more than 20GB of data Continue Reading
-
News
26 Feb 2021
Three UK broadens 4G, 5G reach
UK operator reveals the pace at which its 5G network is expanding according to an expansion plan announced at end of 2020 and gives visibility into its 4G net build Continue Reading
-
News
25 Feb 2021
Community Fibre claims progress in London gigabit roll-out
ISP doubles the number of London homes enabled with its full-fibre broadband to more than 200,000 and increases its customer base by 130% in a year Continue Reading
-
News
25 Feb 2021
Deloitte: How organisations can prepare for new look office work
In the 1980s, desktop computing changed the workplace. Today, the coronavirus pandemic has led to companies rewriting a 40-year-old rule book Continue Reading
-
News
24 Feb 2021
Warning on security risk from virtual events platforms
Vulnerabilities found in virtual events platforms could form part of a variant supply chain attack Continue Reading
-
News
23 Feb 2021
Huawei: World faces risk of K-shaped post-Covid economic recovery
MWC keynote sees Huawei deputy chairman warn that innovation is not just about solving current challenges, but about ‘lighting up tomorrow’ with innovation to make businesses smarter and create a more inclusive world Continue Reading
-
News
23 Feb 2021
GSMA: 5G drives recovery from Covid
Research from global trade body for the mobile industry finds that, driven by China, adoption of next-generation networks will enable global economies to get back on track over the short to mid-term Continue Reading
-
News
23 Feb 2021
Bharti Airtel, Qualcomm team to advance 5G Open RAN in India
Subcontinent’s premier communication systems provider announces partnership with leading provider of communications chips and chipsets to accelerate the adoption of next-generation networks in India Continue Reading
-
News
19 Feb 2021
Tech shortfalls erode company culture in mid-size businesses
Nearly half of European office workers feel their company culture has suffered due to coronavirus restrictions, with companies faced with the difficult task of creating a supportive, digital-driven company culture that works for everyone Continue Reading
-
News
18 Feb 2021
C Spire taps Amdocs for 5G wireless policy and charging
US telco makes key 5G technology investment to be able to offer what it says will be the ‘most innovative’ 5G customer experience now and in the future Continue Reading
-
News
18 Feb 2021
More than two-thirds of firms would invest in dedicated remote working connectivity
Firms are faced with supporting more remote working for their businesses going forward, and a survey has shed light on what form this support will take and what firms believe they will need in the ‘new normal’ Continue Reading
-
E-Zine
16 Feb 2021
How Covid-19 has hit IT salaries and job prospects
In this week’s Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals’ wages and job security. A potentially deadly cyber attack on a US water plant highlights the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now. Continue Reading
-
News
15 Feb 2021
Zoom fatigue kicks in as working from home becomes working from phone
Research from leading telecoms operator finds over a third of Brits working from home are increasingly switching to mobile data to stay online in lockdown Continue Reading
-
News
12 Feb 2021
Remote workers battle for home broadband
Research reveals that maybe the real issue in the big broadband debate is to be found inside the home rather than outside, especially for remote workers Continue Reading
-
News
12 Feb 2021
Masergy, Cisco construct UCaaS collaboration solution
SD-WAN provider teams with networking and collaboration technology giant to address distributed enterprises’ communications needs Continue Reading
-
News
11 Feb 2021
Massive uptick in collaboration software usage in 2020
US and Europe show differing directions of travel in remote working take-up but leading collaboration systems exhibit four-figure growth since February 2020, with usage levels set to remain high as the new normal of work establishes itself Continue Reading
-
News
10 Feb 2021
Société Générale adopts work-from-home policy
French bank formalises remote working policy after discussions with labour unions Continue Reading
-
News
09 Feb 2021
BT claims £24bn value as it enables new customer experience for Walgreens Boots
As it announces role in delivering transformation for pharmacy chain, BT reveals data showing that it employs one in every 12 people in UK’s IT and communications sector Continue Reading
-
News
09 Feb 2021
CityFibre lights up Yorkshire cities with gigabit connectivity
Former altnet turned UK’s third national digital infrastructure platform provider announces plan to transform two of the White Rose county’s largest conurbations into digitally connected cities Continue Reading
-
E-Zine
09 Feb 2021
Audi fine-tunes its digital performance to boost online car sales
In this week’s Computer Weekly, the digital chief at Audi UK discusses how the carmaker is tackling the slump in new car sales. One of the largest global malware botnets has been taken down, but how much of a blow will it be for cyber criminals? And we hear how one county council made huge savings on its SAP installation. Read the issue now. Continue Reading
-
News
08 Feb 2021
Deutsche Telekom taps Nokia for optical transport network modernisation
Global operator signs deal to deploy optical transport portfolio to deliver more automated, higher-capacity network to meet growing demands of residential and Industry 4.0 Continue Reading
-
News
08 Feb 2021
Large and small firms accelerate UC technology adoption in response to Covid-19
Large companies showed an increase of nearly 40%, an increased adoption driven by remote working surge caused by the pandemic Continue Reading
-
Feature
08 Feb 2021
Trends in collaboration technologies
Making predictions for anything in these Covid-defined times can leave even the most switched on feeling foolish Continue Reading
-
News
02 Feb 2021
Poly pivots product line to remote working
Latest Poly P Series offers pro-grade webcams, video bars, speakerphones and an all-in-one video conferencing monitor, with remote management and software services to address new normal Continue Reading
-
News
02 Feb 2021
Liverpool City Council upgrades to cloud-based contact centre
An 8x8 integrated cloud PaaS contact centre with voice, team chat and meetings support is helping to drive the council’s digital agenda Continue Reading
-
E-Zine
02 Feb 2021
Business intelligence helps ambulance service’s pandemic response
In this week’s Computer Weekly, we find out how one ambulance service is using business intelligence tools to join up datasets to improve its response to the Covid-19 pandemic. Our latest buyer’s guide examines video conferencing and collaboration. And we look at the benefits of real-time streaming data analytics. Read the issue now. Continue Reading
-
Feature
01 Feb 2021
Three approaches to remote collaboration for home workers
The coronavirus has led to working from home being the ‘new norm’. We look at how collaboration technologies could work in the long term Continue Reading
-
News
28 Jan 2021
Collaboration to the fore as ‘staggering’ change predicted for IT in 2021
With 2020 exposing the leaders versus the laggards in enterprise digital transformation, research shows companies intend to invest in SD-WAN and MPLS, UCaaS and CCaaS to stay competitive in 2021 Continue Reading
-
News
21 Jan 2021
European telecoms big guns team up to drive Open RAN deployments
Major regional operators embark upon collaboration to provide a framework for the creation of an interoperable market for Open RAN Continue Reading
-
News
20 Jan 2021
Few workers see employers as ready for new normal
Study finds vast majority of workers feel employers are not fully prepared to support the longer-term move to a hybrid workforce, prompting a need for organisations to plan their ‘future workplace’ better Continue Reading
-
News
20 Jan 2021
Hybrid working a reality but business leaders not yet giving up on the office
Research finds C-suite executives and business leaders will primarily split their workforces between on-site and remote work, with markedly small numbers looking to adopt exclusive on-site or remote working practices Continue Reading
-
Opinion
20 Jan 2021
Security Think Tank: It’s time to secure the collaboration revolution
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hotcakes? Continue Reading
-
News
19 Jan 2021
Legacy security architectures threaten to disrupt remote working
Annual survey of IT leaders finds network security is of prime concern as most companies continue with work-from-home policies Continue Reading
-
News
18 Jan 2021
Hyperoptic offers free broadband packages for home schooling
Full-fibre broadband provider helps to address issues facing UK schoolchildren in digital poverty who lack a reliable Internet connection for home learning Continue Reading
-
News
15 Jan 2021
Google Cloud, Nokia accelerate readiness for cloud-native enterprise 5G solutions
Cloud platform provider and comms tech supplier announce plans to jointly develop cloud-native 5G core solutions for communications service providers and enterprise customers with cloud capabilities to the network edge to accelerate enterprise digital transformation Continue Reading
-
News
14 Jan 2021
Zoom reveals phone product spike, public offer price
Strong service performance, reliability and enterprise-grade features drive uptake of Zoom Phone as still rapidly growing conferencing firm announces $1.75bn share offering Continue Reading
-
News
13 Jan 2021
Telstra International appoints South Asia head
The international arm of Telstra has hired former DXC Technology executive Geraldine Kor as its managing director for South Asia to tap new growth opportunities Continue Reading
-
News
12 Jan 2021
Virgin Media aims for in-home connectivity transformation with Intelligent WiFi Plus
As it ramps up gigabit network development in locations across the UK, cableco launches Wi-Fi access devices to work with new access system to bring up to three times faster in-home wireless speeds Continue Reading
-
News
12 Jan 2021
Community Fibre ups ante with fibre-based entertainment service
London-based fibre altnet uses growing gigabit network to offer first entertainment service based on full-fibre broadband Continue Reading
-
News
12 Jan 2021
Bahrain hopes 5G roll-out will attract more tech firms to its shores
Bahrain has completed its 5G roll-out, which will support its IT infrastructure in creating the right environment for technology firms Continue Reading
-
News
08 Jan 2021
BT offers unlimited data for remote learning
UK incumbent telco joins campaign to make sure disadvantaged children can get connected as Covid-19 lockdown closes schools and other educational establishments Continue Reading
-
News
08 Jan 2021
EXFO forms full-fibre testing initiative with Openreach
BT broadband provision division to deploy permanent full-fibre monitoring technology to assist in programme to deliver broadband across UK homes Continue Reading
-
News
07 Jan 2021
Five million UK households paying £804m more than they should for broadband
Significant number of UK householders won’t switch broadband networks for fear of losing their connection or the perceived hassle of switching, but many are left paying too much, research shows Continue Reading
-
News
07 Jan 2021
Iskratel top of the world with Potosí fibre-optic deployment
GPON broadband network deployed to meet the needs of thousands of residents in the highest city in the world Continue Reading
-
News
31 Dec 2020
Top 10 networking stories of 2020
Here are Computer Weekly’s top 10 networking stories of 2020 Continue Reading
-
News
24 Dec 2020
Digital infrastructure flourishes in 2020
Study from co-operative trade association for next-generation broadband services notes increased industry investment and roll-out growth, marking a significant year for network infrastructure Continue Reading
-
News
23 Dec 2020
Cisco reveals intention to acquire Dashbase
Networking tech and services giant gets out the corporate chequebook for the third time in a matter of weeks to buy customer experience and analytics software provider Continue Reading
-
News
22 Dec 2020
Viasat announces $222m RigNet acquisition
Global communications company unveils plans to expand and diversify commercial connectivity portfolio, with purchase of intelligent networking solutions firm to add complementary technology Continue Reading
-
News
22 Dec 2020
Top 10 remote working stories of 2020
Here are Computer Weekly’s top 10 remote working stories of 2020 Continue Reading
-
News
22 Dec 2020
Top 10 end-user computing stories of 2020
Here are Computer Weekly’s top 10 end-user computing stories of 2020 Continue Reading
-
News
21 Dec 2020
5G roll-outs to continue apace in 2021
New 5G launches will be led by telcos in forerunner markets, but the industry’s near-term outlook will depend on the timing of an economic recovery Continue Reading
-
News
17 Dec 2020
EY: Coordinated action vital to meet Gigabit Britain network deployment targets
With gigabit connectivity crucial to supporting the UK’s ‘levelling up’ agenda and plugging the digital divide, an EY study shows half of UK SMEs believe investment in gigabit connectivity is vital for the economic development of their region after Covid-19 Continue Reading
-
News
16 Dec 2020
Singapore employees want more support for remote working
Singapore workers faced challenges in accessing internal company resources, spotty connections and had to use their personal devices for business while working remotely Continue Reading
-
Blog Post
15 Dec 2020
Bethlehem placed in Tier 3: Inns closed. Herodian enforcement
A new variant of Covid has been detected among infants in the Bethlehem area. After receiving intelligence from a committee of experts, King Herod has decreed that all hospitality facilities will ... Continue Reading
-
News
14 Dec 2020
Zoom, Google Meet, TikTok dominate mobile app downloads in 2020
Study from leading analytics firm reveals how 2020’s mobile app arena has been transformed through Covid-19, and how the app providers are setting up for 2021 Continue Reading
-
News
11 Dec 2020
Cisco accelerates collaboration with ‘wave’ of Webex enhancements and plans
Reacting to the new normal ahead of all organisations and as part of a major overhaul of its conferencing and collaboration options, network technology and solutions giant unveils Webex portfolio overhaul and intent to buy audience interaction company Continue Reading
-
News
08 Dec 2020
SMEs need to acknowledge remote working lessons to prosper post-Covid
Research from integrated cloud communications platform provider finds that over two-fifths of SME employees believe that, with effective communication tools, productivity would be the most improved business challenge in the “new normal” Continue Reading
-
News
08 Dec 2020
Remote working issues block path to success for medium-sized businesses
Nearly a third of European workers at mid-sized organisations feel disengaged and unmotivated due to issues with technology while working remotely Continue Reading
-
News
07 Dec 2020
Cisco aims for enhanced engagement with IMImobile acquisition
Network technology and solutions giant makes strategic acquisition of cloud communications software and services provider to embed omnichannel engagement into customer experience-as-a-service Continue Reading
-
News
04 Dec 2020
FTTH Council Europe slams misleading advertising for fibre networks
Fibre broadband trade body study shows consumers are confused about marketing and performance of broadband-access technologies, recommending a ‘fibre-ready’ label should be introduced for new buildings and major renovations Continue Reading
-
News
03 Dec 2020
Openreach claims UK first as it moves from copper to full-fibre in Salisbury
Salisbury takes a step closer to becoming the UK’s first ‘fully digital’ city with full-fibre deployment Continue Reading
-
News
03 Dec 2020
Nokia deploys 5G private networking across five German research centres
Finnish comms tech giant continues roll-out of standalone private 5G network for large-scale implementation across renowned German research institutes Continue Reading
-
News
02 Dec 2020
RingCentral notes unified communications gains with PCCW Global private network
Global infrastructure provider implements private network to enable unified collaboration and contact centre systems firm to augment and scale networks to accommodate rapid growth and spikes in demand Continue Reading
-
News
02 Dec 2020
Comms giants flow to edge of Amazon to boost 5G enterprise, industrial applications
Vodafone and Verizon announce partnerships with cloud giant to offer edge computing for use cases including autonomous vehicles, security, smart cities, healthcare and live interactive video streaming Continue Reading
-
News
01 Dec 2020
Zoom revenue bonanza continues into third quarter
Breakout video conferencing firm continues strong run and in third quarter shows ongoing influx of customers Continue Reading
-
News
27 Nov 2020
Linius aims to add magic to video conferencing with Whizzard
New product for the conferencing and enterprise collaboration markets offers the ability to transform hours of video footage into bite-sized pieces of content and increase knowledge sharing Continue Reading
-
News
26 Nov 2020
Inadequate home internet speeds contribute to ‘digital divide’ during UK lockdown
Survey reveals connectivity speeds are considered inadequate in 30% of properties and over one-third admit to judging the competence of colleagues who have connectivity issues during conferencing sessions Continue Reading
-
News
25 Nov 2020
Legacy tech adds to management headaches in dealing with new normal
Concerns raised over post-Covid return to the office, with virtually all C-level leaders admitting to still using offline processes and significant numbers believing their company will prioritise business continuity over safety Continue Reading
-
News
24 Nov 2020
Vodafone teams with IoT.nxt to take enterprise IoT to new levels
UK operator looks to open up new markets for internet of things growth with a new range of services designed to make it easier for UK businesses to adopt technology to track, monitor and manage assets, giving them data, insight and control Continue Reading
-
News
23 Nov 2020
Xbox Series X, PlayStation 5 launches unleash UK network traffic surge
Game console launches show network providers need to upgrade their infrastructure and invest in the latest networking technology to ensure reliable, resilient and robust performance Continue Reading
-
News
23 Nov 2020
OneWeb emerges from bankruptcy, prepares for 17 December launch
UK government and Bharti Global confirmed as new owners of low-cost satellite broadband provider, which emerges from financial woes to eye up commercial connectivity services to the UK and the Arctic region in 2021 Continue Reading
-
News
20 Nov 2020
RCS forecast to deliver $52.2bn for mobile operators by 2028
Inability for digital banner advertising to drive consumer brand engagement will see billions in media spend diverted to RCS brand campaigns, dramatically boosting mobile operator revenues. Continue Reading
-
News
19 Nov 2020
£165m gigabit broadband boost for Northern Ireland
NIE announces connectivity deployment scheme to deliver gigabit-capable broadband infrastructure to more than 76,000 premises in hard-to-reach places across province Continue Reading
-
News
17 Nov 2020
Masergy goes deeper with SASE to strengthen SD-WAN security
Supplier claims to offer the broadest choice in security solutions, best-of-breed technologies and a leading global network platform for businesses of all sizes Continue Reading
-
News
16 Nov 2020
Wireless industry warns of urgent need for more Wi-Fi spectrum
As demand for broadband connectivity surges worldwide, bodies representing wireless companies highlight what they say is a pressing need for access to the 6GHz frequency band Continue Reading
-
News
13 Nov 2020
Firms with connected culture see boost in employee productivity
New study from enterprise cloud collaboration provider sheds light on role of employers in embracing a connected culture to power remote and prepare for hybrid workforces Continue Reading
-
News
13 Nov 2020
BT taps VMware to launch global SD-WAN services
Incumbent UK telco aims to ensure global customers can benefit from flexibility and choice as they optimise networks for cloud services Continue Reading
-
News
13 Nov 2020
5G, IoT technology to transform health and social care
Research from UK operator shows how advanced connected technologies offer a pathway to a flexible model of healthcare delivered at the point of patient need Continue Reading
-
News
12 Nov 2020
IT Priorities 2020: Budgets rejigged to support 2021 recovery
IT has been essential in helping organisations remain operational. IT chiefs are now considering the IT to drive a sustained business recovery Continue Reading
-
News
11 Nov 2020
Gartner: IT spending to focus on fast time to value
There are no surprises in Gartner’s latest forecast. IT budgets are being spent on supporting remote workers, but CIOs have new metrics Continue Reading
-
News
11 Nov 2020
Orange strengthens West African connectivity with first regional network
Global telco and subsidiaries commission and make commercial launch of the first pan-African backbone covering eight major countries in the region Continue Reading
-
News
10 Nov 2020
Productivity shrinks, but office and remote workers optimistic about new normal
Despite the bleak times caused by Covid-19, study finds a silver lining in the form of accelerating digital transformation and technology investment for remote workers Continue Reading
-
News
10 Nov 2020
Zoom rapped over historic security practices
The US Federal Trade Commission rules that Zoom’s practices undermined the security of its users Continue Reading
-
News
10 Nov 2020
Ericsson and Telstra take enterprise cloud to the edge
After successful 5G edge computing trial with financial institution in 2019, Australian telco and comms tech supplier develop enterprise solution with an extension into the hybrid cloud space Continue Reading
-
News
10 Nov 2020
Gartner: Composability will make business more resilient and agile
CIOs have stepped up to the challenge of supporting their organisations during the global coronavirus crisis. Now they are set to do more – with less Continue Reading
-
News
06 Nov 2020
CityFibre awards £1.5bn to fund full-fibre construction across 27 towns and cities
Broadband provider signs contracts to create over 3,750 local network construction jobs in three-year recruitment and training programme to provide up to 10,000 people with jobs to develop fibre network Continue Reading
-
News
04 Nov 2020
Community Fibre claims fastest home broadband package in London
Altnet unveils what it says is a gigabit connectivity industry-first for homes in the UK capital Continue Reading
-
News
04 Nov 2020
University of Warwick graduates to BT 5G to accelerate innovation
BT installs UK’s first dedicated public 5G network for the University of Warwick, aiming to bring new opportunities for research and further enhance students’ learning experience through its EE mobile network Continue Reading
-
News
03 Nov 2020
Industrial IoT connections to reach 37 billion by 2025
Smart factory concept realised as research reveals smart manufacturing will represent three-fifths of global industrial internet of things connections over next five years Continue Reading
-
News
02 Nov 2020
Sky launches new fibre-to-the-home across UK
Provider aims to install fibre to more than seven million UK households by the end of the first quarter of 2021 Continue Reading
-
News
30 Oct 2020
Nearly half of firms to increase investments in IoT despite the impact of Covid-19
Gartner research finds that a third of companies that have implemented IoT will likely have implemented AI in conjunction, with at least one IoT project with digital twins also a key driver, by 2033 Continue Reading
-
News
28 Oct 2020
VMware: Management practices need to adapt to manage remote working
Study finds distributed working practices – office, home, on the move or hybrid – have proven business and employee engagement benefits, but leadership and business culture need updating Continue Reading
-
News
26 Oct 2020
Chatbots will not replace call centre agents
Chatbots have not lived up to their promises and are better poised to support call centre agents in the blended realm of customer service and employee collaboration, says a regional Avaya executive Continue Reading
-
News
22 Oct 2020
Project Endeavour gets in gear to begin first public autonomous vehicle trials
Government-backed autonomous vehicle consortium adds new partners and begins field trials in three major UK cities Continue Reading
-
News
22 Oct 2020
Maturing O-RAN set to have 75% market share by 2030
Analyst confident of prospects for comms technology enabling multi-supplier interoperability for innovations and reducing time to market for deploying new network functionality Continue Reading
-
News
22 Oct 2020
Iron Mountain scales global connectivity collaboration with Telia Carrier
Enhanced global network in APAC, EMEA and North America aims to deliver increased high-performance network diversity for datacentre customers Continue Reading