Software-as-a-Service (SaaS)
Find out what is SaaS, what SaaS applications are used for, what companies use SaaS, and the types of applications that fall under this category of cloud services.
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News
01 Nov 2024
Enterprise demand for GenAI fuels profit and revenue growth at AWS
AWS claims demand for its GenAI offerings is supporting a ‘significant re-acceleration’ of its revenue and profit growth, following the publication of its third-quarter results Continue Reading
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News
30 Oct 2024
Microsoft and Google in war of words following launch of anti-competitive cloud coalition
Microsoft's claims that the newly formed Open Cloud Coalition is not all it seems, and merely a front for Google Cloud to ‘mislead’ competition authorities over the state of the public cloud market, are being challenged Continue Reading
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News
28 Oct 2024
The Open Cloud Coalition makes debut to bolster competition in public cloud
A new coalition has formed, focused on making the public cloud a more transparent and equitable place for enterprise IT buyers Continue Reading
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News
23 Oct 2024
ServiceNow touts Now platform as AI engine for transformation
At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value Continue Reading
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News
23 Oct 2024
Oracle and IBM clinch 10-year cross-departmental cloud deal with UK government
Several weeks after it emerged that Oracle and IBM had secured a decade-long cloud deal with the UK government, further details about what the contract covers have materialised Continue Reading
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News
18 Oct 2024
How Philippine Airlines is transforming customer experience
The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and streamlined internal processes Continue Reading
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News
15 Oct 2024
Google launches Parallelstore file storage at cloud AI training
Originally driven by Intel’s now-defunct Optane storage class memory, Parallelstore offers massive parallel file storage targeted at artificial intelligence training use cases on Google Cloud Continue Reading
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Opinion
11 Oct 2024
Robust cloud IAM should align to zero-trust principles
The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware. Continue Reading
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Feature
10 Oct 2024
What the datacentre industry would like to see from the government's planning reforms
How can datacentre policy and planning reform better reflect the criticality of both energy and data? Continue Reading
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Feature
08 Oct 2024
Datacentre power purchase agreements: Are they the right way to lower emissions?
Could datacentre energy procurement do even more to green the grid, accelerating the rise in renewables? Continue Reading
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News
08 Oct 2024
UK’s cyber incident reporting law to move forward in 2025
The UK government says that enforced cyber incident and ransomware reporting for critical sectors of the economy will help to build a better picture of the threat landscape and enable more proactive and preventative responses Continue Reading
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News
02 Oct 2024
AWS and Microsoft warn CMA that curbing cloud discounts harms UK customers and investment
AWS and Microsoft are under fire for veiled threats in their submissions to the CMA's UK cloud market anti-trust probe, hinting that curbing the ability to offer committed spend discounts could hinder investment Continue Reading
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News
01 Oct 2024
Wellcome Sanger Institute revamps genome sequencing datacentre to cut energy usage
The home to one of Europe’s largest genomic research datacentres claims to have cut the energy consumption of its server farm by a third by revamping its power setup Continue Reading
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News
27 Sep 2024
AWS accused of overstating competitive threat posed by cloud repatriation
Amazon Web Services criticises regulator for failing to take into account competitive threat posed by enterprises moving workloads back on-premise - but critics say AWS is exaggerating the issue Continue Reading
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News
27 Sep 2024
How UEM Sunrise is driving transformation with Salesforce and AI
Malaysian property developer UEM Sunrise is leveraging Salesforce and AI to boost sales and enhance customer experience while prioritising data sovereignty and a diversified cloud strategy Continue Reading
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News
26 Sep 2024
UK government secures £10bn AI datacentre investment from US firm
The prime minister has announced that £10bn in overseas investment has been secured to fund the construction of a hyperscale, AI datacentre in Northumberland Continue Reading
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News
25 Sep 2024
Google Cloud files complaint with European Commission over Microsoft’s cloud licensing practices
Google Cloud has filed a complaint with the European Commission against Microsoft and its policy of charging customers more for running software they already own in its competitors’ clouds Continue Reading
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Feature
23 Sep 2024
The CMA anti-trust investigation into AWS and Microsoft explained: Everything you need to know
After regulator Ofcom raised red flags about the anti-competitive behaviour of Amazon Web Services and Microsoft, the UK cloud market was referred to the Competition and Markets Authority – here’s why Continue Reading
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News
22 Sep 2024
Zendesk debuts outcome-based pricing for AI agents
Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods Continue Reading
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Feature
20 Sep 2024
DC01UK: Everything you need to know about the UK government-backed Hertfordshire mega-datacentre
A proposal to build one of the biggest datacentres in Europe has been submitted to Hertsmere Borough Council, and already has the support of the technology secretary and local councillors Continue Reading
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News
19 Sep 2024
CMA: AWS and Google slam Microsoft for claiming its cloud licensing tactics are not harming them
The CMA published the summary hearings from Microsoft, AWS and Google this week, which revealed all three had quite a lot to say on the Redmond software giant’s cloud licensing practices Continue Reading
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News
19 Sep 2024
CMA extends investigation into anti-competitive behaviour in UK cloud market by four months
The UK competition watchdog has secured a four-month deadline extension for its investigation into the cloud infrastructure services market, citing the need to probe Microsoft’s licensing practices as a causal factor in the decision Continue Reading
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News
19 Sep 2024
UK government adds datacentres to CNI regime: Why did it take so long?
After years of lobbying, the UK government has agreed to classify datacentres as critical national infrastructure, with the tech industry claiming the move is long overdue, but also recognition of the importance of server farms to the economy Continue Reading
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News
18 Sep 2024
Dreamforce 24: Salesforce taps Nvidia to power Agentforce
At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service Continue Reading
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News
17 Sep 2024
Salesforce’s agentic AI platform to transform business automation
CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration Continue Reading
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News
16 Sep 2024
Olam Agri to deploy S/4Hana on AWS
Olam Agri is enhancing its global supply chain by deploying SAP’s S/4Hana ERP suite on Amazon Web Services, leveraging artificial intelligence to streamline operations and mitigate risks Continue Reading
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News
11 Sep 2024
How Sonar is elevating code quality in the age of AI
Sonar’s code quality platform helps developers maintain secure, high-quality code amid the rise of artificial intelligence-based coding assistants, now expanding into the Asian market Continue Reading
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News
10 Sep 2024
Oracle lauds customers and cloud collaboration at CloudWorld ’24
Oracle’s leadership was in celebratory mood opening its annual CloudWorld jamboree, and with its announcement of a new cloud partnership with AWS, multicloud futures were high on everyone’s agenda Continue Reading
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News
09 Sep 2024
At CloudWorld, Oracle completes hyperscaler trifecta with AWS
Oracle opens up its annual CloudWorld event with a plethora of announcements, launching a partnership with cloud giant AWS and expanding previously announced tie-ups with Google Cloud and Microsoft Azure Continue Reading
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News
09 Sep 2024
Interview: Jon Grainger, CTO, DWF
The law firm’s IT leader discusses the transition to cloud and his strategy for digital transformation, as well as the opportunities and challenges of generative AI in the legal sector Continue Reading
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News
09 Sep 2024
How MongoDB is driving AI adoption in ASEAN
MongoDB field CTO Boris Bialek delves into how the company is supporting ASEAN organisations in their AI journey, highlighting the importance of data governance and real-time capabilities in driving successful adoption Continue Reading
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Feature
09 Sep 2024
SD-WANs in a cloud-native world
We look at where software-defined wide area networks fit in a modern, cloud-native IT architecture Continue Reading
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Feature
04 Sep 2024
Cloud repatriation: How to do it successfully
The keys to reverse migration success include workload selection, how to prepare your on-premise infrastructure and future-proofing the decision to come back in-house Continue Reading
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News
28 Aug 2024
Cambridge Enterprise saves big with Keepit SaaS backup
University innovation body avoids hardware spend and saves management time as it switches from tape to cloud-to-cloud backup, instant recovery and decades-long retention from Keepit Continue Reading
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News
28 Aug 2024
Case study: Kingfisher Group takes DIY approach to AI roll-out across e-commerce sites
International home improvement retailer Kingfisher Group opens up about the evolution of its AI strategy, and the rewards it is reaping Continue Reading
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News
16 Aug 2024
Thousands of NetSuite customers accidentally exposing their data
Misconfigured permissions across live websites are leaving thousands of NetSuite users open to having their valuable customer data stolen, researchers say Continue Reading
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News
16 Aug 2024
Vacancy rates in major European datacentre hubs hit all-time low, CBRE data finds
CBRE’s latest quarterly market figures suggest the major European datacentre hubs could be reaching a crisis point, as demand for new capacity outstrips supply Continue Reading
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Opinion
15 Aug 2024
With the right tools and strategy, public cloud should be safe to use
Despite the complexity and evolving nature of threats, with the right strategy, tools, and constant vigilance, businesses can safely and securely leverage public cloud services Continue Reading
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News
15 Aug 2024
Dublin confirmed as world’s third-largest hyperscale datacentre hub
Data from Synergy Research Group confirms the majority of the world’s 20 biggest hyperscale datacentre hubs are in the US, but Europe is holding its own with Dublin Continue Reading
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Feature
12 Aug 2024
Forrester: Rethink your software asset management practices
Software as a service needs to be managed as part of software asset management. Forrester analysts offer some practical advice on how to succeed Continue Reading
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News
07 Aug 2024
Microsoft and CrowdStrike hit back at Delta’s legal threats
Microsoft and CrowdStrike have rejected claims by Delta Air Lines that it was left high and dry amid thousands of flight cancellations during July’s software outage, accusing the airline of ignoring their offers of help and running out-of-date IT systems Continue Reading
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News
06 Aug 2024
Advanced faces fine over LockBit attack that crippled NHS 111
Advanced Software faces a multimillion pound fine for a series of failings which directly led to a 2022 LockBit ransomware attack that disrupted NHS and social care services across the UK Continue Reading
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News
06 Aug 2024
How Darussalam Assets is tapping AI in HR operations
Brunei’s Darussalam Assets is leveraging the artificial intelligence capabilities in SAP SuccessFactors to generate job descriptions and optimise recruitment processes Continue Reading
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News
05 Aug 2024
ServiceNow expands footprint in APAC, doubles down on AI
ServiceNow has been building local teams, targeting customers in regulated industries and doubling down on AI to expand its presence in the fast-growing Asia-Pacific region Continue Reading
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Feature
05 Aug 2024
How to optimise SAM budget in today’s heterogeneous environments
Hidden software costs and ecosystem complexity make managing a mixed software estate harder than ever. Here’s how to optimise your spending Continue Reading
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News
02 Aug 2024
AWS profits and revenue rise as public cloud giant plots AI infrastructure investments
Amazon’s public cloud arm reports its second-quarter results, and states that the second half of this year will see an uptick in infrastructure investments to support the growing demand for AI Continue Reading
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News
01 Aug 2024
CrowdStrike shareholders sue, alleging false security claims
A US pension fund is lining up a lawsuit against CrowdStrike, claiming the cyber company lied about the integrity of its systems, leading to failings that caused a worldwide IT outage Continue Reading
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News
01 Aug 2024
Natural History Museum partners with AWS to restore and protect urban nature
The Natural History Museum said it expects to collect and analyse 20 terabytes of species data in year one with help from AWS Continue Reading
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Opinion
01 Aug 2024
Microsoft outages: The implications of downtime on the delivery of critical public services
Just two weeks after a botched software update from CrowdStrike caused service disruption to Microsoft's cloud services, the public cloud giant has suffered another outage. And this has big implications for its public sector customer base Continue Reading
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News
31 Jul 2024
Norway’s datacentre builders focus on energy efficiency
Datacentre developers in Norway are shifting their focus to energy efficiency, with expected increases in taxation for those who fall short Continue Reading
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Feature
29 Jul 2024
CrowdStrike update chaos explained: What you need to know
A botched software update at cyber security firm CrowdStrike has caused IT chaos around the world. Learn more about the global CrowdStrike update outage as it develops Continue Reading
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News
29 Jul 2024
CrowdStrike says most Falcon sensors now up and running
The vast majority of CrowdStrike Falcon sensors affected by a coding error have now been recovered, with a final resolution expected this week Continue Reading
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News
28 Jul 2024
Nearly a third of GenAI projects to be dropped after PoC
At least 30% of generative AI projects will be abandoned by 2025 as organisations struggle to realise the value of the technology, says Gartner Continue Reading
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Opinion
26 Jul 2024
Cloud security challenges not just technological
The Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
26 Jul 2024
CMA cloud licensing: Microsoft accuses Google and AWS of ‘muddying’ anti-trust debate
Microsoft's response to the Competition and Markets Authority’s investigation into its cloud licensing practices sees it hit out at cloud rivals for claiming its tactics are anti-competitive Continue Reading
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News
24 Jul 2024
CrowdStrike blames outage on content configuration update
CrowdStrike publishes the preliminary findings of what will be a lengthy investigation into the root causes of the failed 19 July update that caused Windows computers to crash all over the world Continue Reading
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News
24 Jul 2024
Qualtrics CEO: AI can make businesses more human
Qualtrics CEO Zig Serafin believes AI can democratise experience management and help businesses better understand what matters to both customers and employees Continue Reading
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Feature
23 Jul 2024
Hybrid multicloud storage: Pros, cons and key workloads
We look at hybrid multicloud storage, making the best of on-premise and multiple cloud application locations, its key benefits, some pitfalls and the technologies to build it with Continue Reading
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Feature
23 Jul 2024
IT sustainability: Why we’re still waiting for quantified emissions reductions
It is not all down to greenwashing. Genuine challenges stand in the way of many organisations implementing IT in support of their environmental, social and governance goals Continue Reading
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News
23 Jul 2024
Digital Catapult confirms participants for AI-focused startup accelerator for the creative industry
Digital Catapult is offering each participant in its latest accelerator programme access to £50,000 in funding so they can use their AI prowess to revamp how the creative industry and economy works Continue Reading
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News
22 Jul 2024
CrowdStrike chaos shows risks of concentrated ‘big IT’
The concentration of so much mission-critical technology in the hands of a few large suppliers makes incidents like the Microsoft-CrowdStrike outage all the more dangerous Continue Reading
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News
21 Jul 2024
CrowdStrike update snafu affected 8.5 million Windows devices
About 8.5 million devices globally were hit by the botched CrowdStrike update, with a significant number now back online and operational Continue Reading
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News
19 Jul 2024
Derby City Council eyes £12.25m annual savings with AI and chatbot deployments
East Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works Continue Reading
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News
19 Jul 2024
Cloud sustainability: Amazon employees question firm’s renewable energy claims
The contents of Amazon’s annual sustainability report has come in for criticism from both past and present employees of the company, as well as independent IT sustainability experts Continue Reading
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News
17 Jul 2024
Police Digital Service CEO Ian Bell resigns as company director following news of staff arrests
Two weeks after news emerged that two employees of the Police Digital Service had been arrested on suspicion of bribery, fraud and misconduct, Companies House confirms PDS CEO Ian Bell has resigned as company director Continue Reading
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News
17 Jul 2024
AWS, Microsoft and Google urge datacentre kit suppliers to improve Scope 3 data collection
AWS, Microsoft and Google put their names to an open letter, calling on third-party datacentre construction and equipment providers to do a better job with helping calculate Scope 3 emissions of cloud platforms Continue Reading
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News
15 Jul 2024
How Snowflake is tackling AI challenges
Snowflake’s regional leader Sanjay Deshmukh outlines how the company is helping customers to tackle the security, skills and cost challenges of AI implementations Continue Reading
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News
11 Jul 2024
Microsoft and CISPE’s settlement in long-running cloud antitrust dispute proves controversial
Microsoft and trade body CISPE have reportedly reached a $22m settlement in their long-running antitrust dispute, but cloud market stakeholders are not happy with the outcome Continue Reading
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News
10 Jul 2024
Datacentre market supports Labour government’s review of blocked server farm builds
New government has wasted no time in lowering planning permission barriers to new datacentre builds, with its disclosure that two previously denied projects are being placed under review Continue Reading
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News
09 Jul 2024
Microsoft and Google’s GHG emissions gains call viability of net-zero targets into question
Microsoft and Google cite expansion of their datacentres due to demand for AI services for their greenhouse gas emissions increasing. What does this mean for their 2030 carbon reduction commitments? Continue Reading
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News
09 Jul 2024
Tony’s Chocolonely gains Salesforce comfort with Own SaaS backup
Tony’s Chocolonely sometimes lost Salesforce.com data and often hit storage limits, but cloud-to-cloud SaaS backup from Own allows it to easily recover customer data and archive old data Continue Reading
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05 Jul 2024
UK government’s M365 use under scrutiny after Microsoft’s ‘no guarantee of sovereignty’ disclosure
Microsoft’s hold on government IT is under scrutiny, following a disclosure to a Scottish policing body that saw the software giant advise that it cannot guarantee data sovereignty in its cloud-based Microsoft 365 suite Continue Reading
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News
03 Jul 2024
Police Digital Service employees arrested on suspicion of fraud, bribery and misconduct
The Police Digital Service has confirmed an internal review of its processes will be undertaken in the wake of staff arrests Continue Reading
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Opinion
02 Jul 2024
Security Think Tank: Securing today's ubiquitous cloud environment
The Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage Continue Reading
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News
27 Jun 2024
Halo Trust partners with AWS to accelerate AI-led landmine clearance in Ukraine
Landmine clearance organisation Halo Trust is drawing on AWS’s AI expertise to see if the technology can accelerate the pace of its work in Ukraine Continue Reading
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News
25 Jun 2024
European Commission declares Microsoft’s bundling of Teams with M365 anti-competitive
The European Commission has informed Microsoft of its preliminary view that selling Microsoft Teams bundled in with its Office 365 suite is anti-competitive Continue Reading
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News
25 Jun 2024
UK government’s M365 use under scrutiny after Microsoft’s ‘no guarantee of sovereignty’ disclosure
Microsoft’s hold on government IT is under scrutiny, following a disclosure to a Scottish policing body that saw the software giant advise that it cannot guarantee data sovereignty in its cloud-based Microsoft 365 suite Continue Reading
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News
24 Jun 2024
Kmart taps event streaming for real-time insights
Retailer’s Hamilton event streaming platform delivers real-time insights on container shipments, sales and customer interactions to support its online retail business Continue Reading
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Opinion
17 Jun 2024
Cloud security: Finding the right provider to protect your data
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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Opinion
13 Jun 2024
Data leakage in the cloud – can data truly be safe in the cloud?
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
13 Jun 2024
Epicor rides Southeast Asia manufacturing boom
Midmarket ERP software supplier capitalising on growing investments by Chinese and local manufacturing firms in region to drive business Continue Reading
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Opinion
12 Jun 2024
How to ensure public cloud services are used safely and securely
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
12 Jun 2024
CMA working paper outlines concerns about Microsoft’s competitive hold on UK cloud market
Microsoft has dismissed the idea its cloud licensing practices are affecting its two biggest competitors, but stakeholders claim the CMA's latest working paper could signify a day of reckoning over its pricing strategy Continue Reading
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News
11 Jun 2024
Tableau CEO on AI moves to ease analytics adoption
Tableau’s head honcho Ryan Aytay talks up Tableau’s efforts to bring more consumerisation and personalisation capabilities to data analytics through the use of AI Continue Reading
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Tip
10 Jun 2024
8 SaaS security best practices for 2024
SaaS has become ubiquitous. To secure it, take steps to inventory SaaS usage, securely authenticate usage, encrypt data, adopt single sign-on and more. Continue Reading
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News
10 Jun 2024
Driving customer experience through cloud and AI
Autodesk’s global CIO Prakash Kota explains how the company is modernising its IT infrastructure and adopting cloud and AI to drive customer experience Continue Reading
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Opinion
04 Jun 2024
Security Think Tank: The cloud just got more complicated
This month, the Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading
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News
03 Jun 2024
Dell launches PowerStore Prime and hints at PowerScale AI boost
Array range launched at Dell World 2024 in Las Vegas as PowerScale gets OS upgrade and new Intel Xeon CPUs, while Dell CEO hints at acceleration for PowerScale NAS Continue Reading
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News
30 May 2024
CMA slammed for excluding public sector from UK cloud market antitrust user research
The Competition and Markets Authority is under fire for instructing the firm overseeing the user research part of its antitrust probe into the UK cloud infrastructure services market not to include public sector buyers Continue Reading
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News
29 May 2024
Blackpool Council courts datacentre developers for tech-focused town regeneration project
Blackpool Council is seeking the support of the datacentre community for its bid to create a sustainable technology campus that will capitalise on the town’s proximity to transatlantic undersea cables Continue Reading
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News
23 May 2024
CMA: AWS and Microsoft deny cloud discounts have anti-competitive effect on market
The CMA finds that IT buyers do not see the anti-competitive impact that discounts can have on the UK cloud market, despite acknowledging that preferential pricing can dictate their choice of cloud provider Continue Reading
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News
22 May 2024
G-Cloud 14: Overseas suppliers risk non-compliance as CCS changes stance on UK VAT requirements
After assuring overseas suppliers multiple times during the G-Cloud clarification period that they did not need a UK VAT number to participate in the framework, government procurement chiefs have now backtracked on this guidance by telling non-UK suppliers to get VAT registered by October or risk being non-compliant Continue Reading
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News
15 May 2024
AWS CEO Adam Selipsky to step down in June 2024
After three years heading up the world’s biggest public cloud company, Adam Selipsky is stepping down to be replaced by long-time Amazon staffer Matt Garman Continue Reading
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News
15 May 2024
Google ups ante in GenAI with Gemini enhancements
Google has updated Gemini 1.5 Pro with a two-million-token context window and debuted a smaller, lightweight model optimised for high-frequency, specialised tasks Continue Reading
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News
14 May 2024
CMA to double spend with AWS while overseeing anti-trust probe into cloud giant
The CMA has reignited concerns about how its use of AWS could constitute a conflict of interest, given the public cloud giant is the subject of an anti-trust probe by the watchdog Continue Reading
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News
13 May 2024
How SingPost is delivering on digital transformation
SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint Continue Reading
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News
08 May 2024
Microsoft hit by fresh round of cloud-focused anti-competitive behaviour complaints
A Spanish trade association has filed a complaint with the country's competition watchdog over accusations Microsoft’s ‘anti-competitive’ behaviour is harmful to startups Continue Reading
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News
01 May 2024
Google Cloud accelerates asteroid discovery for US-based non-profit
Google Cloud opens up about the work it is doing with a US-based planetary science non-profit to help map the solar system Continue Reading
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News
01 May 2024
AWS results see public cloud giant tap into surging GenAI demand
Amazon CEO Andy Jassy claims AWS has turned a corner where its customers’ worries about cloud cost optimisation are concerned Continue Reading
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Definition
30 Apr 2024
XaaS (anything as a service)
XaaS is a collective term that refers to the delivery of anything as a service. Continue Reading
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Feature
23 Apr 2024
Five reasons why – and when – cloud storage is the answer
We look at when cloud storage can be the best choice, with considerations that include performance, scalability and agility, cost, management simplicity, and security and resilience Continue Reading
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Blog Post
22 Apr 2024
SaaS: With AI, every which way you lose
The latest spending forecast data from analyst firm Gartner shows that spending on datacentres is set to increase 10% in 2024. This is largely being driven by hyperscalers riding the generative AI ... Continue Reading