Offshore IT services

Court rules Tata Consultancy Services did not discriminate against UK man

After a year of legal wranglings, a UK tribunal has ruled that Indian IT service provider TCS did not discriminate against a UK man seeking employment with it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outsourcing hits record levels in Europe

Outsourcing activity in Europe recovers after a lull in the lead up to the UK general election, with more contracts than ever before Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs examine visa rules over immigration for software and digital skills

Home Affairs committee launches an inquiry after the number of skilled worker visas issued reached its monthly cap for the first time Continue Reading

By

• Bryan Glick, Editor in chief

Software project will save Ford tens of millions a year in car repair bills

Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading

By

• Bill Goodwin, Computer Weekly

Top suppliers as UK software and services market approaches £50bn

The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Wipro contemplates £1bn acquisition of UK outsourcer Equiniti

Wipro is reported to be considering the acquisition of UK business process outsourcing company Equiniti Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

OnApp helps small public cloud firms take on AWS, Google and Microsoft

The OnApp Federation marketplace will help smaller firms compete more effectively with the public cloud giants, it is claimed Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Sourcing must adapt to digital business goals, says Gartner

Businesses need to change their sourcing strategies if they are to keep pace with the digital revolution, says analyst organisation Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Manila breaks India top six in outsourcing index

The Philippines challenges India as a destination for outsourcing in Tholons Top 100 report Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Captive IT centre boosts competitiveness at Danske Bank in Denmark

In 2014, Denmark's Danske Bank announced plans for its own captive centre in Bangalore and is now finalising the move to in-house IT delivery Continue Reading

By

• Eeva Haaramo

Changing IT trends power banking in Norway

Norway's banking system is undergoing a seismic shift in technology as the country aims for a fully digitised society Continue Reading

By

• David Nikel

ISG blames UK general election for fall in outsourcing value

A lull in UK outsourcing activity in the run-up to the election caused a 25% drop in spending across the Emea region in Q1 2015, claims ISG Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Indian outsourcing is booming in the Nordic countries

Headlines about Indian IT service providers securing high-profile outsourcing deals in the Nordics have become commonplace Continue Reading

By

• Eeva Haaramo

Holland & Barrett outsources data handling to ITC Infotech

IT services firm ITC Infotech manages customer data for health food business to help it glean business value from the information Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tieto’s Taneli Tikka brings startup drive to industrial internet business

Taneli Tikka has an unusual job description as the head of industrial internet at Tieto Corporation Continue Reading

By

• Eeva Haaramo

A world of mobile possibilities

In this week's Computer Weekly, we report from Mobile World Congress, the world's biggest mobility event, on the latest innovations in mobile technology. Is the outsourcing industry set to cut thousands of jobs because of increasing IT automation? And we take an in-depth look at Google Container Engine. Read the issue now. Continue Reading

Strong future for enterprise IT in Nordic countries

From attracting the world to its ice-cool datacentres to the digitisation of the public sector, there is plenty going on in the Nordic region Continue Reading

By

• David Nikel

CW Europe – March 2015 Edition

This issue of CW Europe explores how Neelie Kroes, who became the Netherlands Special Envoy for Startups at the beginning of 2015, is embarking on a new mission for startups in the Netherlands and the work she is leading via Startup Delta. Continue Reading

Infosys acquires Panaya for automation

Infosys continues its move to non-linear business models through the acquisition of US automation software maker Panaya for $200m Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Kellogg's outsources digital marketing to Indian supplier

Food giant Kellogg's outsources the management of its digital marketing platform to Indian IT services firm Mindtree Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Offshoring data is biggest barrier to government in the cloud

Offshoring data is the biggest obstacle to putting government services in the cloud, according to a survey of MPs and peers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Health trust proposed offshoring mental care through Skype

Norfolk and Suffolk Foundation Trust considered cutting costs by using Skype and low-cost staff to treat patients with depression Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virgin Atlantic Airways outsources digital transformation to Tata Consultancy Services

Virgin Atlantic Airways (VAA) outsources IT to Indian services giant Tata Consultancy Services as the airline creates digital services for customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IBM still a bellwether despite industry departure from traditional IT services

Reports that IBM is reducing its offshore workforce are the result of cloud computing, automation and artificial intelligence Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Digital technology to open up core banking market

The challenges of digital banking will open core banking software market to more suppliers as banks attempt to keep up Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Danske Bank latest to take offshore IT in-house

Danske Bank is the latest company to transform its offshore IT strategy by setting up a captive centre in India next year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CGI secures communications between pilots and air traffic control

Satellite communications firm Inmarsat has outsourced the provision of security IT and services to CGI Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mature Indian offshore IT services firms take larger chunk of market as US giants collapse

Indian IT services firms increased their share of UK private sector IT and BPO contracts from 4% to 25% in a five-year period Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finance regulators overlook offshoring in RBS IT failure statements

UK financial services regulators made no mention of the role of offshored IT in the problems that led to the ₤56m fine for RBS Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EDF extends IT outsourcing contract with Capgemini

Utilities company EDF Energy has extended its IT outsourcing contract with Capgemini by another two years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK government failing to break large service providers’ dominance

Large UK service providers are strengthening their grip on the public sector purse, despite efforts by the government to contract to more suppliers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lufthansa confirms €1bn mega-outsourcing deal with IBM

German airline Lufthansa confirms seven-year outsourcing contract with IBM worth €1.25bn Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tech Mahindra backs Milton Keynes smart city project

Tech Mahindra’s telco services wing to support development and deployment of smart city solutions and IoT sensor networks Continue Reading

By

• Alex Scroxton, Security Editor

Qantas puts Oracle ERP in the cloud with Tata Consultancy Services

Airline Qantas signs IT outsourcing services firm TCS to upgrade its Oracle ERP platform and move it into the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

De Beers transforms global IT infrastructure in outsourcing deal with HCL

South African diamond company De Beers transforms its global IT infrastructure in an outsourcing deal with HCL enabling industrialised services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Local government outsourcing shrinks workforce 35%

The number of staff directly employed by a fifth of local authorities will reduce 35% by 2020 as a result of outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mid-market reshoring to give UK an economic boost

A quarter of mid-sized UK firms are considering bringing offshore operational activities back to the UK in the next three years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Vtesse bought by Interoute in major fibre expansion

Acquisition adds 7,000km of fibre infrastructure to Interoute’s European network Continue Reading

By

• Alex Scroxton, Security Editor

Almost three-quarters of big companies to increase outsourcing

Investments in outsourced services will increase at almost three-quarters of global businesses Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: Deutsche Post DHL develops software contract templates to reduce costs

Deutsche Post DHL has created contract templates to manage software costs. Computer Weekly speaks to the people leading the initiative Continue Reading

By

• Cliff Saran, Managing Editor

Asia dominates as outsourcing location and India remains unrivalled

India is still the best place for businesses to outsource services and is unrivalled in its scale and availability of skills Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TechUK tasks future government with making the UK a digital leader

TechUK has launched a digital manifesto detailing how the next government must turn the UK in a digital leader Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Tobacco giant outsources IT to Wipro

Philip Morris International has outsourced IT infrastructure management to Indian services firm Wipro in a five-year deal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Rolls-Royce CIO joins HMRC as non-executive director

Rolls-Royce CIO Simon Ricketts has been appointed non-executive director of Her Majesty’s Revenue & Customs Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Government breaks grip of IT oligopoly

Figures for public sector software and IT services investments reveal a dwindling share for IT giants, but can the oligopoly be removed? Continue Reading

Cabinet Office COO Stephen Kelly takes Sage Group CEO role

UK accountancy software supplier Sage appoints Cabinet Office chief operating officer (COO) Stephen Kelly as CEO Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

£700m government hosting deal limits bidders to North-East England datacentre

Want to win the £700m Crown Hosting Service contract? You'll need a major datacentre near Newcastle to stand any chance Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Big IT suppliers top government spending on contracts

IT firms are earning the most from government contracts, with HP alone earning more than £1.7bn a year Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Just Eat builds in-house IT workforce in Ukraine

Online takeaway service Just Eat has built a team of software development and project managers in the Ukranian capital Kiev Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe – June 2014 Edition

Europe is on a quest for innovation, looking like it might even give California’s Silicon Valley a run for its money in a few years’ time. London’s Silicon Roundabout in Old Street may be smaller than Silicon Valley in size and reputation; however it is often featured on the list of top ten best cities to begin a startup company. Continue Reading

NHS shared services aims to end paper invoicing

NHS Shared Business Services hopes to eradicate paper invoicing by implementing an e-invoicing system that will be free for suppliers to use Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Public sector dominates UK outsourcing so far this year

Public-sector outsourcing accounted for three-quarters of spending in the first three months of this year, according to analyst NelsonHall Continue Reading

Virgin boss Richard Branson backs Ukraine's IT industry

Richard Branson backs IT entrepreneurs' plan to grow Ukraine’s economy during and after the nation's showdown with pro-Russian forces Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TechUK criticises OFT's reporting of IT cartel accusations

TechUK criticises a report from the Office of Fair Trading (OFT) alleging anti-competitive behaviour and collusion between public sector IT suppliers Continue Reading

Application support and maintenance costs increase 29%

The cost of supporting and maintaining applications is increasing every year for Global 2000 companies in the US and UK, according to a study of 300 CIOs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: How John Lewis conquered the web

An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Continue Reading

Banking with dinosaurs – the legacy IT crisis in financial services

In this week’s Computer Weekly, we examine the recent IT problems at high-street banks, and find out how outsourcing led to the loss of vital legacy IT skills. We ask what role wearable technology could have in enterprise IT. We take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. And we analyse the storage infrastructure challenges from introducing desktop virtualisation. Read the issue now. Continue Reading

Diageo selects TCS for global services

Drinks maker Diageo has chosen Indian IT services firm TCS to support its IT infrastructure transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Indian suppliers face recruitment challenges as visa rejections increase

US clampdowns on Indian IT firms bringing staff to its shores is forcing Tata Consultancy Services (TCS) to increase local hires Continue Reading

Why IT outsourcing is increasingly blamed for IT failures at banks

Are the IT problems at UK banks caused by outsourcing or the use of decades-old mainframe technology – or is it a combination of the two? Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays job cuts to hit IT VPs

Barclays is planning to cut hundreds of jobs in its UK investment banking operation with more jobs expected to go overseas Continue Reading

HCL and CSC partner to modernise applications

Indian IT services firm HCL and US competitor CSC are working together to win business in the application modernisation and cloud migration segments of the application outsourcing sector Continue Reading

Chancellor George Osborne announces datacentre carbon tax break in Autumn Statement

George Osborne exempts datacentre operators from blanket carbon taxes in exchange for climate change agreements Continue Reading

By

• Jim Mortleman

Where is Satyam now? Well, it’s not Satyam for a start

Satyam, which was rescued from collapse in 2009, has plans for restoring its position as a top-tier Indian IT services provider Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT suppliers relaxed about contract visibility

IT and BPO suppliers Atos and Capita say they are relaxed about being more open about the often obscured details of large government contracts, as outsourcing giants are put under pressure by MPs to open up to public scrutiny Continue Reading

The state of agile software development in the UK

Lately it is more surprising to hear that businesses are developing using a methodology other than agile, such is its widespread use Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The UK is an attractive location for IT service providers

The UK is an attractive location for IT services and BPO suppliers as these services mature beyond being used merely as a cost-cutting tool Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

OFT launches investigation into public sector IT supply

The Office of Fair Trading (OFT) has launched a formal study into the supply of IT products and services to the public sector Continue Reading

IT outsourcing no longer main recession-busting tool

Process optimisation and shared services have become a higher priority than IT outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Charity uses cloud HR system to keep track of staff working in danger zones

It took a disaster in Haiti to demonstrate to charity World Vision why it needed better HR systems Continue Reading

By

• Bill Goodwin, Computer Weekly

CIO interview: Pete Marsden, CIO, Asos.com

As online fashion retailer Asos.com continues to expand, its IT strategy is focused on new international locations and keeping up with web retail Continue Reading

By

• Angelica Mari

Renegotiating services contracts

As European businesses push to get more from existing IT services providers, renegotiations are common for improving contracts. But business and delivery models emerge and evolve quickly, meaning organisations that focus solely on cost could be missing out on other benefits which could prove of greater use – such as more transparent contracts to give the CIO a better view across the IT operation. CW Europe’s IT services editor explores whether businesses could be missing out by focusing on cost alone. Continue Reading

O2 questions CWU redundancy claims as union threatens action

Mobile operator O2 questions Communication Workers Union (CWU) claim of 600 redundancies in outsourcing deal with Capita Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Procter & Gamble could follow General Motors’ move in-house

US manufacturing giant Procter & Gamble is reportedly considering moving outsourced work in-house Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ISG Outsourcing Index (EMEA)

The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends. Continue Reading

Opinion split on whether to offshore IT to China

Relatively low costs and high levels of software skills give China immense potential when it comes to providing large businesses with IT services, but opinion is split on whether it is an option Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fifth of all IT services firms could disappear by 2014, says Gartner

Up to 20 of the world’s top 100 IT service providers could disappear by 2014 because of the tough economic conditions, says Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bad outsourcing decisions cause 63% of data breaches

Bad outsourcing decisions nearly two-thirds of data breaches investigated by security firm Trustwave in the past year Continue Reading

By

• Warwick Ashford, Senior analyst

European IT services spending priorities 2013

Find out the results of TechTarget's 2013 European services purchase intentions survey. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK will be 33,300 short of IT workers by 2050, finds research

The UK will be short of 33,300 IT workers in 2050 as a result of a skills shortage, an ageing workforce and a restrictive migration policy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs slam the award of government contracts to tax-avoiding IT firms

MPs allege that Accenture used revenue from its deal with HMRC to reduce its tax bill Continue Reading

By

• Kathleen Hall, TechTarget

IT spending to rise in 2013

Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading

Top 10 IT outsourcing stories of 2012

Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Low-level tasks eat up 30% of IT departments' time, report reveals

IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Special report on Capgemini

This 8 page special from Computer Weekly offers a critical assessment of Capgemini, its strategy, products, services and financial performance. Continue Reading

How did EDS lose $8bn in value in four years?

HP is writing off $8bn after the drop in value of EDS, which was acquired in 2008 - how did the outsourcing business fall so far so fast? Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Putting innovation on the outsourcing menu

Cliff Saran investigates what happens when systems integrators are asked to innovate Continue Reading

CW Buyer's Guide: Outsourcing

This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. Continue Reading

Outsourcing the problem of software security

This report from analyst group Quocirca assess the benefits of using on-demand services to ensure security throughout the application life cycle. Continue Reading

Shop Direct deploys software to automate business processes

Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Indian IT services firm Infosys opens UK apprenticeship scheme

Indian IT services firm Infosys is to offer UK apprenticeship places with the National Apprenticeship Scheme (NAS) over the next five years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why the public sector is turning to multi-sourcing

Sarah Burnett explains why the public sector is moving from single sourcing to multi-sourcing, in an age of austerity. Continue Reading

By

• Sarah Burnett, NelsonHall

How global recruitment company runs IT with one in-house worker

Recruitment services company Alexander Mann Solutions is harnessing cloud computing and expanding nearshore IT services to support a one-man internal IT department. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Special report on Capita

This independent report is essential reading for any organisation working with, or thinking of working with Capita. Continue Reading

Special Report on IBM

This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, and the services it offers. Continue Reading

Department for Work and Pensions outsources IT for universal credit welfare to India

The government is outsourcing IT development for the universal credit welfare programme to India despite promises to keep data projects in the UK Continue Reading

By

• Warwick Ashford, Senior analyst

O2 automation cuts offshore dependence and saves millions

O2 is automating business processes to reduce the cost of back office operations and cut its reliance on offshore recruitment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global Sourcing Trends in 2012

The latest IT outsourcing trends from global law firm Morrison & Foerster. Continue Reading

Construction firm extends IT outsourcing

Taylor Wimpey has extended an IT outsourcing agreement with Logica as it embarks on a major change programme. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Shell moves SAP maintenance to Accenture

Oil giant Shell has transferred the management of its HR and payroll applications to Accenture as part of a multi-year SAP managed service. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA