Offshore IT services

Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s National Security Agency warns IT industry about security obligations

IT service providers serving organisations in Norway have received a timely reminder about their security obligations. Continue Reading

By

• Gerard O'Dwyer

Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic healthcare services provider outsources IT infrastructure

Healthcare service provider Falck is planning to transform its business with a standardised and simplified IT infrastructure at the core Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT spending reaches 10-year high as CIOs struggle with digital technology strategy

IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies Continue Reading

By

• Bill Goodwin, Computer Weekly

IT hub shadowed by Everest gives opportunities to homegrown IT professionals

Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Outsourcing is not dead or dying – it just needs to be done properly

The collapse of Carillion and the profit warning at Capita have created a false sense of fear about the stability of the outsourcing sector Continue Reading

By

• Bob Fawthrop

UK and Indian governments agree tech partnership

Agreement aims to identify organisations in the two countries that can work together and open up opportunities for tech entrepreneurs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: Stationery firm gets things moving with FTTP broadband voucher

Nuco, a Midlands-based supplier of paper and stationery products, has improved its business agility and is moving its IT into the cloud thanks to the government’s full-fibre broadband connection voucher scheme Continue Reading

By

• Alex Scroxton, Security Editor

Infosys announces more US jobs

Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe: Germany’s Lemoncat takes catering to the cloud

Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading

Infosys hires thousands more US staff as part of recruitment pledge

Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s Statkraft outsources IT infrastructure management

Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading

By

• Eeva Haaramo

CW Nordics: Nordics CIOs’ priorities in 2018

A select group of CIOs and analysts in Denmark, Finland, Norway and Sweden give their views on the top IT priorities in 2018. As in 2017, digital transformation will continue to be a buzzword. Also read how Sweden is tightening up its cyber security defences as part of a wider national security strategy, and how Nordic banks cannot afford to slow their digital transformations as PSD2 comes into force. Continue Reading

Infosys opens delivery and innovation centre in Finland

Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading

By

• Eeva Haaramo

Thousands of IT jobs being created in India by European and US companies

Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global Services still problem child for BT

Challenging market conditions and lost customers at its IT services unit weigh heavily on BT’s results in the third quarter Continue Reading

By

• Alex Scroxton, Security Editor

Capita to offload non-core business units

Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Carillion not a like-for-like comparison with IT services firms, but an overt reminder

Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New controversies as Trump passes US Foreign Intelligence Surveillance Act

The amended Foreign Intelligence Surveillance Act, which seeks to legitimise US surveillance on foreigners, has been signed off by president Trump Continue Reading

By

• Kevin Cahill

Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading

By

• Eeva Haaramo

Tieto wins Stockholm’s multimillion IT outsourcing contract

Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading

By

• Eeva Haaramo

Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Third of Sweden's IT providers could be gone in two years

The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading

By

• Eeva Haaramo

UK IT professionals could lose out in a free trade deal between UK and India

There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bangalore offers the best ecosystem for digital transformation, says Economist report

Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cloud service spending almost matches traditional IT outsourcing

Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK bank Standard Chartered opens IT service centre in Bangalore

Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Nordics: Banks and startups increase collaboration

First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading

HSBC streamlines mortgages with Capita software

Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT outsourcing demand fuels record deal value in first half of 2017

The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Political turmoil threatens global IT services sector

In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading

IT outsourcing going strong in the Nordics

IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading

By

• Eeva Haaramo

Outsourcing service left Scottrade Bank customer data exposed

Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Bisnode consolidates outsourced IT

Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ZF Group opens doors to Hyderabad tech centre

German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Accenture to add thousands of US jobs as Trump effect spreads to IT

Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE services and CSC to become DXC Technology

The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: UAE takes lead in autonomous car trials

Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading

London Stock Exchange opens tech services centre in Sri Lanka

The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Machine learning keeps customers happy at Ocado

In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading

HCL completes integration of Volvo Group IT services

Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Diageo opts for additional services centre in Bangalore

Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NGOs challenge UK and US mass surveillance in human rights court

Privacy International, Liberty and the American Civil Liberties Union are among 10 human rights groups backing a landmark challenge to mass surveillance in the European Court of Human Rights Continue Reading

By

• Bill Goodwin, Computer Weekly

BlackBerry ends production of mobile phones

Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading

By

• Alex Scroxton, Security Editor

A new nearshoring game is emerging

Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading

By

• Ilan Oshri

Nordic CIO interview: Liv Fiksdahl, DNB

CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading

By

• Jenny Stadigs

Nordic CIO interview: Vesa Erolainen, Pöyry

Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading

By

• Eeva Haaramo

Date set for landmark hearing into EU-US data transfers

Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading

By

• Computer Weekly Reporters

Standard Chartered takes global delivery network to next level

Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW@50: A history of IT outsourcing

Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lufthansa IT services arm transforms to meet customer demands

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Isle of Man: From seaside getaway to tech startup hub

The Isle of Man government is stepping up efforts to position itself as the low-tax jurisdiction of choice for the startup community. But what's it like to do business there? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Bristol Water outsources IT as business model transforms

Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HSBC cuts hundreds of UK IT jobs

HSBC is cutting its UK IT workforce and transferring jobs to lower-cost countries as part of its global delivery strategy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Shell the latest multinational to insource IT offshore

Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lloyds Bank offshores more IT roles to India

Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EE to onshore all customer service calls

Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dell offloads services arm to fund EMC acquisition

Dell dumps its services business as it gets ready to take over EMC Continue Reading

By

• Cliff Saran, Managing Editor

Danish utility NRGi goes offshore for IT platform transformation

Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading

By

• Eeva Haaramo

Norway’s Storebrand chooses Cognizant for digital transformation

Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Which IT services suppliers are European businesses most satisfied with?

TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe – March 2016

India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading

Indian suppliers are mopping up Nordic business

Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How AstraZeneca saved $350m by insourcing IT

In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading

Digital internships in India with TCS now open to UK graduates

India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AstraZeneca IT insourcing exceeds expectation

The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft’s underwater datacentre: The pros and cons of running subsea facilities

Underwater datacentres can help providers save on land costs and cooling, but at what cost to the environment? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Assa Abloy outsources IT transformation to Wipro

Swedish lock maker has outsourced its IT infrastructure to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Insurance giant RSA outsources to Wipro

Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Jo De Vliegher, Hydro

The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading

By

• Jenny Stadigs

Wal-Mart to make huge data and analytics investment in India

Retail giant Wal-Mart is investing heavily in its IT development centre in Bangalore, turning the city into its most important centre outside the US Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Beyond India – the emerging outsourcing destinations

In this week’s Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India and assess their relative merits. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now. Continue Reading

Alstom outsources IT transformation to HCL Technologies

Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bournemouth Council considers bringing IT back in-house

Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Offshoring IT services: Beyond the usual suspects

India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GMB takes concerns over British Airways IT outsourcing to MPs

Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

India still top destination for global service delivery

Technological development and changing model for offshore business services and IT could threaten India’s dominance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 IT outsourcing stories of 2015

IT outsourcing is as popular as ever to organisations that want to focus on core business. Here we look at some of the top articles on the subject in 2015 Continue Reading

Etihad Airways chooses Cognizant to support digital transformation

Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Volvo finance department expands system support beyond Sweden

Volvo Group Treasury has extended an outsourcing agreement with Virtusa to give it the same support response times worldwide Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

India’s HCL opens Estonian operation to support Nordic customers

HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

VMware research shines light on volume of UK enterprise data stored overseas

A poll of UK IT decision makers suggests just 37% know exactly where their enterprise data is located Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

George Soros backs IT services in eastern Europe

George Soros is investing in an IT company that delivers services to global companies from Ukraine Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank signs India’s HCL Technologies for digital services and systems integration

Deutsche Bank is expanding its long-established relationship with IT services supplier HCL Technologies as it forges on with its digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Volvo Group sells Swedish external IT to Indian supplier HCL Technologies

Vehicle manufacturer Volvo Group is selling some of its IT operation in Sweden to Indian supplier HCL Continue Reading

By

• David Nikel

Outsourcing renewals: Where do I source services?

With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide Building Society outsources IT infrastructure

Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Olivier Smith, head of IT at Sweden's Hi3G Access

The IT department at Swedish telco Hi3G is on a mission to a utopian planet, with Olivier Smith at the controls Continue Reading

By

• Jenny Stadigs

What to consider when IT outsourcing contracts come up for renewal

Outsourcing contracts worth billions of pounds come up for renewal over the next few years – but unprecedented industry change complicates the CIO's decision Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tennis governing body ATP outsources digital development

The men's world tennis governing body, the ATP, signs Infosys to help it use digital technology to better engage fans and players Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA