IT suppliers

Contact centre value-add services on the up

The global contact centre outsourcing market was worth almost $75bn in 2013 after growing 7% since 2011, according to research Continue Reading

Security Think Tank: The dos and don’ts of a good incident response plan

What does a good information security incident response plan look like? Continue Reading

By

• Tim Holman, 2-sec

Blender maker adds ServiceNow ITSM to business mix

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) beyond the improvement of its IT operation by automating tasks across the business. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Facebook apologises over psychological experiments

Facebook has apologised over the controversial psychological experiments carried out on 689,000 users without their consent in 2012 Continue Reading

By

• Warwick Ashford, Senior analyst

Most people keen to share biometric data for smoother travel

A study has revealed that 89% of citizens agree with the use of biometric identification to aid travel Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Industrial control systems increasingly under attack, says Kaspersky

Targeted attacks on industrial control systems take place on a regular and increasing basis, says Kaspersky Lab Continue Reading

By

• Warwick Ashford, Senior analyst

Net-a-Porter integrates testing and development

Online fashion retailer Net-a-Porter has integrated software testing and development to support agile methodologies Continue Reading

By

• Cliff Saran, Managing Editor

Facebook under fire over secret experiment on users

Facebook has come under fire for conducting a psychology experiment on 689,000 users without their consent Continue Reading

By

• Warwick Ashford, Senior analyst

Wearable tech must comply with privacy laws, warns ICO

Wearable technology must comply with UK data privacy laws, warns the ICO Continue Reading

By

• Warwick Ashford, Senior analyst

Google begins complying with European takedown requests

Google has begun removing search results in response to takedown requests from European citizens Continue Reading

By

• Warwick Ashford, Senior analyst

Half of network equipment ageing or obsolete, survey finds

Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes Continue Reading

By

• Alex Scroxton, Security Editor

Big IT suppliers top government spending on contracts

IT firms are earning the most from government contracts, with HP alone earning more than £1.7bn a year Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Go Ahead uses Huddle to improve mobility

Go-Ahead transport’s engineers are using Huddle for mobility and collaboration when maintaining its fleet of vehicles. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Benefits of accessing data outweigh privacy risks for chronically ill

Over half of UK patients with chronic health conditions want access to their medical records and believe the benefits outweigh privacy risks Continue Reading

Centrica's datacentre move to HP still not complete after three and a half years

Centrica is yet to transfer its entire datacentre operations to HP despite signing a contract with the supplier in 2010 Continue Reading

Facebook launches Slingshot to rival Snapchat

Facebook has launched its limited lifetime messaging app Slingshot in the US to rival Snapchat Continue Reading

By

• Warwick Ashford, Senior analyst

Interview: John Swainson, president of Dell Software

Dell Software president John Swainson's aims to make Dell Software a $5bn business Continue Reading

By

• Cliff Saran, Managing Editor

YouTube to block indie labels unwilling to join paid service

YouTube plans to drop music videos from independent record labels unwilling to join its new subscription music service Continue Reading

By

• Warwick Ashford, Senior analyst

Domino’s breach underlines value of personal data, say experts

The latest cyber breach to hit a high-profile brand underlines the high value of personal data, say security experts Continue Reading

By

• Warwick Ashford, Senior analyst

Just Eat builds in-house IT workforce in Ukraine

Online takeaway service Just Eat has built a team of software development and project managers in the Ukranian capital Kiev Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What’s new in SQL Server 2014

We give Microsoft’s latest release of SQL Server a test drive to find out if the new features really make the effort of upgrading worthwhile Continue Reading

By

• Tim Anderson

Technology key to secure document future, says UK Home Office

Physical security is just as important as digital security in documents such as passports, says UK Home Office Continue Reading

By

• Warwick Ashford, Senior analyst

Microsoft admits running out of IP addresses for Azure

Microsoft has assured US Azure customers data remains in the US, despite running out of US-registered IP addresses at times Continue Reading

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• Warwick Ashford, Senior analyst

Can Salesforce.com re-engineer business IT?

With 1.5 million developers and a new focus on industry solutions, is Salesforce.com a business platform? Continue Reading

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• Cliff Saran, Managing Editor

Datacentre spending shifts to Europe as buyers focus on low-cost servers

Server manufacturers made 20% less in sales in the first quarter of 2014, compared with the fourth quarter of 2013 Continue Reading

By

• Cliff Saran, Managing Editor

Tesco Bank launches current account on off-the-shelf platform

Tesco has launched a current account four years after implementing its core banking platform Continue Reading

Register to vote online goes live

The latest online transactional service from government has gone live as part of the ‘digital by default’ initiative Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

EE drives mobile phone deals with CRM software implementation

Mobile phone operator Everything Everywhere claims a 400% increase in phone deals after rolling out customer relationship management software Continue Reading

By

• Bill Goodwin, Computer Weekly

Turing Test 2014 marks historic milestone in artificial intelligence

A computer program has made history by passing the artificial intelligence test set by computer science pioneer Alan Turing Continue Reading

By

• Warwick Ashford, Senior analyst

Microsoft retaliates to China’s Windows 8 spying claims

Microsoft has launched a social media campaign against China’s claims that Windows 8 is being used for US spying Continue Reading

By

• Warwick Ashford, Senior analyst

CIOs should 'leave innovation to marketing'

CIOs should focus on managing the technical infrastructure and leave innovation to other parts of the business – conclusion of a major study. Continue Reading

By

• Bill Goodwin, Computer Weekly

Sapphire 2014: SAP CEO McDermott declares war on ‘complexity’ and sets Fiori free

Bill McDermott, SAP CEO, devoted his opening keynote at Sapphire 2014 to declaring war on business process “complexity” Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Cyber threats hiding in plain sight, says Palo Alto Networks

Cyber attackers exploit commonly used business applications to bypass security controls, research shows Continue Reading

By

• Warwick Ashford, Senior analyst

UK shoe retailer Office hit by data breach

Data breach at UK shoe retailer Office prompts calls for online firms to beef up security around customer details Continue Reading

IT supplier insolvencies fall for first time as economy recovers

Technology companies have reached a turning point as insolvencies fall for the first time in 2014 Continue Reading

By

• Tim Wood and Henry Kirby

Google launches right-to-be-forgotten application form

Google has introduced an online application form for Europeans who want personal data to be removed from online search results Continue Reading

By

• Warwick Ashford, Senior analyst

CIO interview: Ian Cohen, CIO, Jardine Lloyd Thompson

Running a programme to transform the business is the wrong way to go about change, according to Ian Cohen, CIO at insurance broker JLT Continue Reading

By

• Cliff Saran, Managing Editor

Android Outlook app has privacy issues, warn researchers

Microsoft’s Outlook.com app for Android is exposing users' data, warn security researchers Continue Reading

By

• Warwick Ashford, Senior analyst

HP job cuts head towards the 50,000 mark as company tackles cost

A further 16000 jobs are set to go as HP continues to slash its workforce through a restructuring initiative which began in 2012 Continue Reading

eBay under fire over handling of data breach

eBay is coming under increasing criticism over its handling of the data breach that exposed millions of user records Continue Reading

By

• Warwick Ashford, Senior analyst

Salesforce.com opens UK datacentre to support data sovereignty

Cloud CRM company Salesforce.com has announced its first UK datacentre, which is also its first in Europe Continue Reading

By

• Cliff Saran, Managing Editor

US cyber criminal jailed for 20 years

US authorities have jailed a cyber criminal for 20 years, for trading in stolen credit cards and identities Continue Reading

By

• Warwick Ashford, Senior analyst

Public sector dominates UK outsourcing so far this year

Public-sector outsourcing accounted for three-quarters of spending in the first three months of this year, according to analyst NelsonHall Continue Reading

IT headcount lags behind growth in digital strategies

There is a huge gap in technology staffing for e-commerce operations, according to a new report from analyst Forrester Continue Reading

By

• Cliff Saran, Managing Editor

YouTube Twitch acquisition not imminent, say reports

YouTube’s acquisition of videogame-streaming company Twitch is not imminent, according to latest reports Continue Reading

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• Warwick Ashford, Senior analyst

Why did GPs turn their back on Choose and Book?

NHS England has scrapped its £356m outpatient booking system, Choose and Book, which was largely ignored by doctors Continue Reading

Internet of things security is relevant to business, says researcher

Internet of things is relevant to enterprise information security professionals, says researcher Continue Reading

By

• Warwick Ashford, Senior analyst

Minnesota passes mobile kill switch law to stop theft

Minnesota has become the first US state to introduce legislation aimed at reducing the theft of smartphones Continue Reading

By

• Warwick Ashford, Senior analyst

Net neutrality under threat from US plan

The US telecoms regulator has approved proposals that opponents believe will quash the principle of net neutrality Continue Reading

By

• Warwick Ashford, Senior analyst

Justifying the business case to update Oracle eBusiness Suite

To justify the upgrade cost needed to move to Oracle eBusiness Suite Release 12, IT departments need consider how the implementation can deliver value. Continue Reading

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• Cliff Saran, Managing Editor

Can Tech City deliver reliable fast internet for startup businesses?

Technology companies based in London’s Tech City are struggling to access high-speed fibre optic broadband, which is dramatically affecting the success their businesses. Continue Reading

What is holding Berlin back from becoming a European centre for startups?

Berlin is one of Europe’s most up-and-coming hotbeds for technology startup companies, but red tape and legislation is preventing it from fulfilling its potential Continue Reading

Government should use influence to cut outsourcer executive pay, says think tank

The government should use its outsourcing budget to influence service providers to reduce executive pay, says a think tank report Continue Reading

German companies look to Berlin startups for innovation

German companies are beginning to recognise Berlin as a hot spot for technology innovation thanks to the many startups there Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Orange data breach underlines need for encryption, say experts

The theft of 1.3 million customer records from Orange, France underlines the need for encryption, say experts Continue Reading

By

• Warwick Ashford, Senior analyst

Facebook debuts ‘Rapid Deployment Data Centre’ design in Swedish facility

Facebook is expanding its Luleå datacentre in Sweden by deploying Rapid Deployment Data Centre (RDDC) design developed in collaboration with Emerson Power Network Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Internet privacy could thwart data security, warns expert

Steps to improve online privacy could thwart data security, warns security expert Hugh Thompson Continue Reading

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• Warwick Ashford, Senior analyst

Next Treasury tower contracts go to Centerprise and NTT Data UK

The HM Treasury has awarded its second and third SME supplier contracts to Centerprise International and NTT Data UK Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Co-operative Bank report reveals challenge of legacy IT replacement

A report into the £1.5bn losses at Co-operative Bank reveals numerous failures in a project to replace core banking systems Continue Reading

Infosec 2014: Threat knowledge is key to cyber security, say experts

Business should improve awareness of cyber risks to stay ahead of criminals, say experts Continue Reading

By

• Warwick Ashford, Senior analyst

Interview: Nick Roberts, president of Socitm and IT group manager

This month, Nick Roberts, IT group manager at Surrey County Council, took over as president of Socitm, the association of IT and digital professionals working in and for local public services Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Software developers suffer as IT companies endure rising insolvencies

Increase in the number of IT insolvencies expected as the economy improves Continue Reading

By

• Tim Wood and Henry Kirby

Oracle updates Solaris, but is its server strategy sound?

Oracle has released a beta versdion of Solaris 11.2. But does Solaris and the Sparc server platform have a future? Continue Reading

By

• Cliff Saran, Managing Editor

SDL turns to cloud HR to join up businesses in 40 countries

The technology is central to the company’s strategy to integrate formerly autonomous businesses in 38 countries into a single operation Continue Reading

By

• Bill Goodwin, Computer Weekly

Berlin: A hotbed of European technology startups

Berlin is one of the hottest new places to be an entrepreneur with technology startups from all over the world heading to the German capital Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

UK and Ireland cyber attacks up 300% in 2013, says FireEye

UK and Ireland enterprises were hit by an average of more than 70 new infections a day in 2013, a report shows Continue Reading

By

• Warwick Ashford, Senior analyst

Gartner: CIOs spend more on BI as business growth returns

The return to business growth is driving IT spending among UK and Irish CIOs, according to Gartner's 2014 CIO Agenda survey Continue Reading

By

• Cliff Saran, Managing Editor

Cyber threat detection paramount, says SANS fellow

Cyber threat prevention is ideal, but detection is a must, says Eric Cole, SANS Institute fellow Continue Reading

By

• Warwick Ashford, Senior analyst

Heartbleed prompts tech firms to pledge open-source support

Top tech firms have joined forces to support open-source software to help prevent future bugs like Heartbleed Continue Reading

By

• Warwick Ashford, Senior analyst

Facebook reports strong quarter driven by mobile ads

Facebook has beaten analyst expectations with first-quarter profits of $642m and revenues of $2.5bn, up 72% Continue Reading

By

• Warwick Ashford, Senior analyst

Six Degrees datacentre suffers outage for more than 12 hours

Customers using Six Degrees’s datacentre and hosting services faced downtime as the hosting and managed services provider suffered an outage for over 12 hours Continue Reading

By

• Archana Venkatraman, Datacentre Editor

HP firmware bricks ProLiant server models

HP has released a server patch which it has admitted will kill 100 of its server models and 14 network adapters. Continue Reading

By

• Cliff Saran, Managing Editor

Microsoft CEO Satya Nadella has his Trustworthy Computing moment

In 2002, Microsoft chief Bill Gates sent out the Trustworthy Computing memo to staff. Microsoft’s new CEO, Satya Nadella, had his Trustworthy Computing moment this week. Continue Reading

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• Cliff Saran, Managing Editor

Q&A: SAP's Mike Ettling discusses SuccessFactors cloud HR strategy

Computer Weekly talks to Mike Ettling, global head of cloud and on-premise HR at SAP, about the company’s strategy for its SuccessFactors cloud HR technology Continue Reading

By

• Bill Goodwin, Computer Weekly

EU data privacy authorities approve Microsoft Azure, Office 365 cloud services

The European Union's data privacy authorities have given approval to Microsoft's cloud services including Windows Azure and Office 365 Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Microsoft halts Windows 8.1 update for businesses due to bug

Microsoft has suspended the Windows 8.1 update for business users because of a bug. Continue Reading

By

• Warwick Ashford, Senior analyst

TCG releases TPM 2 specification for improved security

The Trusted Computing Group has published an updated specification for the Trusted Platform Module Continue Reading

By

• Warwick Ashford, Senior analyst

EasyJet flies with HR software in the cloud

Airline easyJet is moving to cloud-based human resources software from Workday to manage its 8,000 employees Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Workday sees opportunity for cloud financial management in Europe

Workday plans to push cloud finance and accounting services to enterprise in Europe, but observers say its background in HR technology may prove an obstacle Continue Reading

By

• Bill Goodwin, Computer Weekly

Law Society advises legal industry's IT teams over cloud

The Law Society has published best-practice advice for legal firms' IT teams that are considering using cloud computing, following increased use of the cloud to store data Continue Reading

Test drive: Is Microsoft Office for iPad a strong start for mobile Office?

Microsoft unveiled Office for iPad on 27 March 2014, with immediate availability in Apple’s App Store. Continue Reading

By

• Tim Anderson

Turkey lifts Twitter ban

Turkey has lifted a ban on Twitter after the constitutional court ruled that the block breached freedom of expression Continue Reading

By

• Warwick Ashford, Senior analyst

Study alleges deeper NSA influence on RSA

RSA adopted a second NSA-developed encryption tool, increasing the agency's spying capabilities, a study claims Continue Reading

By

• Warwick Ashford, Senior analyst

UK update to copyright law imminent

The UK is to update its 1988 copyright law for the digital age in line with a nearly three-year-old review Continue Reading

By

• Warwick Ashford, Senior analyst

Can the mainframe remain relevant in the cloud and mobile era?

IBM mainframes run more than 1.1m transactions per second, yet the mainframe has remained largely unfashionable. We investigate Continue Reading

By

• Cliff Saran, Managing Editor

Google says government data requests are up 120% since 2009

Government requests for information about Google customers, have increased by 120% since 2009 Continue Reading

By

• Warwick Ashford, Senior analyst

Security an unnecessary expense, say one in six techies

One in six IT professionals see security as an unnecessary expense, a study has revealed Continue Reading

By

• Warwick Ashford, Senior analyst

TechUK criticises OFT's reporting of IT cartel accusations

TechUK criticises a report from the Office of Fair Trading (OFT) alleging anti-competitive behaviour and collusion between public sector IT suppliers Continue Reading

Target data breach: Why UK business needs to pay attention

Late last year, US retailer Target was hit by one of the biggest data breaches in the industry's history. So what happened and why is it relevant to UK businesses? Continue Reading

By

• Lee Munson

Customer privacy an ongoing challenge, says Unilever

Unilever has set up a programme to address the continually evolving challenge of privacy issues relating to customer data Continue Reading

By

• Warwick Ashford, Senior analyst

The digital CIO: How digital technology will change the way organisations work

If you are an IT leader, digital technology is likely to be a pivotal factor in your career over the next five years Continue Reading

By

• Bill Goodwin, Computer Weekly

Application support and maintenance costs increase 29%

The cost of supporting and maintaining applications is increasing every year for Global 2000 companies in the US and UK, according to a study of 300 CIOs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mine machine data to boost business value

Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data Continue Reading

By

• Cliff Saran, Managing Editor

Pirated software malware to cost business $491bn in 2014, study shows

Malware deliberately loaded into pirated or counterfeit software is expected cost enterprises $491bn in 2014 Continue Reading

By

• Warwick Ashford, Senior analyst

Firms urged to take tough action on Unix-based cyber attack

Security researchers have urged businesses to take action on a cyber criminal campaign that has seized control of 25,000+ Unix servers worldwide Continue Reading

By

• Warwick Ashford, Senior analyst

Oracle pushes Exadata servers aggressively against IBM PureSystems

IDC’s latest market share data for Europe, Middle East and Africa (EMEA), has shown that Oracle is beginning to grow its server business Continue Reading

By

• Cliff Saran, Managing Editor

SMEs believes they are immune to cyber attack

Most SMEs believe they are not at real risk of cyber attack, a survey has revealed Continue Reading

By

• Warwick Ashford, Senior analyst

Hacktivism: good or evil?

IT lawyer Dai Davis looks at the rise of hacktivism and its impact on business and international politics Continue Reading

By

• Dai Davis, Percy Crow Davis & Co

Amazon Web Services reaches its 8th birthday

On March 14 2006 Amazon expanded from its retail heritage and launched its IT services business with the birth of Amazon Web Services (AWS) Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Heroes of the web

Tim Berners-Lee published his proposal for the web 25 years ago. We trace back the major developments that made it worldwide. Continue Reading

By

• Cliff Saran, Managing Editor