IT supplier relationship management
IT suppliers are taking greater responsibility for the delivery and implementation of IT, and increasingly IT supplier relationship management is a vital skill for IT managers to possess. Procurement and purchasing, sourcing, contract law and negotiation skills are required, as is understanding of key frameworks such as ITIL. We examine the best practice in effective IT supplier relationship management.
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News
02 Jul 2024
Nordic banks pursue AI in battle with digital competitors
Traditional Nordic banks are raising their investments in artificial intelligence to help them retain market share in increasingly populated sector Continue Reading
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Feature
09 Feb 2024
The rising prominence of hybrid cloud in the Nordics
Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading
By- Pat Brans, Pat Brans Associates/Grenoble Ecole de Management
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News
11 Nov 2013
Executing your strategy 2: Nature
This is the second of six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme, to help organisations stay focused on innovation, increase performance, manage change and scale the business. Continue Reading
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News
11 Nov 2013
Digital identities and the open business
Analysts Bob Tarzey and Rob Bamforth explain the business drivers that encouraging companies to invest in Identity and access management (IAM) despite tight budgets. Continue Reading
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News
11 Nov 2013
How to build an effective User Acceptance Testing (UAT) Team
Learn how to build an effective User Acceptance Testing (UAT) team with this extract from User Acceptance Testing, a step by step guide. Continue Reading
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News
11 Nov 2013
The Deloitte CIO Survey 2013
This study from Deloitte gives the latest trends in IT spending, technology and business priorities and CIOs' career aspirations Continue Reading
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News
07 Nov 2013
'Extraordinarily poor' Universal Credit project needs clear IT stategy, say MPs
MPs say the Department for Work and Pensions must set out a clear IT strategy for Universal Credit and state how much money will be written off Continue Reading
By- Bryan Glick, Editor in chief
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News
31 Oct 2013
Software licensing: SAP terms and conditions are not above European law
The district court of Hamburg has ruled against SAP over its case against a German second-user software reseller Continue Reading
By- Cliff Saran, Managing Editor
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News
28 Oct 2013
CIO Interview: Ann-Marie Rafferty, head of IT, Access, on partnership models
Ann-Marie Rafferty, who heads up IT for the partnership between Serco and Glasgow council, discusses strategic frameworks Continue Reading
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News
28 Oct 2013
Six tips to help you negotiate the best deal with your datacentre provider
Your willingness to negotiate can make a big difference to the deal you get, says Anthony Day, associate at law firm DLA Piper Continue Reading
By- Bill Goodwin, Computer Weekly
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Feature
28 Oct 2013
Financing IT purchases
There are a number of ways a new IT platform can be acquired but choosing the right method for your business is key. Continue Reading
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News
16 Oct 2013
The UK is an attractive location for IT service providers
The UK is an attractive location for IT services and BPO suppliers as these services mature beyond being used merely as a cost-cutting tool Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Sep 2013
£200m of Universal Credit IT could be scrapped, MPs told
£200m of IT work on the troubled Universal Credit programme could be written off, says government project management chief Norma Wood Continue Reading
By- Bryan Glick, Editor in chief
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News
04 Sep 2013
Check software use and transfer rights to avoid licence misuse
Software licences can easily trip up organisations, putting them at risk of compliance action Continue Reading
By- Cliff Saran, Managing Editor
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News
20 Aug 2013
How DWP and Universal Credit failed to work with SME suppliers
Less than 1% of DWP IT spending on the Universal Credit programme has gone to SMEs – how are big suppliers continuing their dominance? Continue Reading
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News
20 Aug 2013
CW buyer’s guide: managing identity & access
This 10-page guide to identity and access management examines how to find a balance between the needs of the business and regulators Continue Reading
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News
16 Aug 2013
Less than 1% of Universal Credit IT spend goes to SMEs
Despite a 25% target, less than 1% of IT spending for government’s flagship Universal Credit programme has gone to small businesses Continue Reading
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News
09 Aug 2013
Government to put 50% of all new IT spend through SMEs
The government wants to put half of all new IT spending through small IT suppliers – doubling the previous target Continue Reading
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News
08 Aug 2013
Government opens fourth iteration of cloud framework G-Cloud 4 for business
Cabinet Office has opened the fourth iteration of UK government cloud – G-Cloud 4 to accept tenders from new cloud suppliers and existing ones Continue Reading
By- Archana Venkatraman, Datacentre Editor
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News
08 Aug 2013
CW Buyers Guide: Human Resource Management
In this 10-page buyer's guide, Computer Weekly looks at the HR Management technologies available and what they can offer to organisations. Continue Reading
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News
18 Jul 2013
Using ICT financing for strategic gain
Analysts Clive Longbottom and Rob Bamford offer advice to smaller businesses on financing and leasing of ICT hardware and software Continue Reading
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News
18 Jul 2013
Nucleus Research ROI Vendor Comparison Scorecard
This tool provides a single page scorecard for comparing vendors across 14 weighted factors. It generates an overall score for each vendor along with a risk assessment based on the weighting of the factors. Continue Reading
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News
17 Jul 2013
BYOD – who carries the can?
Rob Bamforth and Clive Longbottom offer advice on balancing the risks and rewards of bring your own device (BYOD). Continue Reading
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News
04 Jul 2013
Why agile development failed for Universal Credit
The DWP has ceased all agile development on the Universal Credit programme. Was agile not up to the job? Or was DWP not up to agile? Continue Reading
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News
17 Jun 2013
IT departments to shrink dramatically within five years as cloud takes over
IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years Continue Reading
By- Bill Goodwin, Computer Weekly
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News
10 Jun 2013
The Future of Corporate IT
This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices. Continue Reading
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News
03 Jun 2013
Gartner: Deriving value from Big Data for CRM
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). Continue Reading
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Opinion
01 May 2013
The Great Deverticalisation – part 5: Mind the GaaP
Politicians and government have the opportunity, through the power of open platforms, to take the lead in creating modern public services Continue Reading
By- Mark Thompson, Jerry Fishenden & Alan Brown
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News
30 Apr 2013
Case study: How SAP runs Cape Town
For the past 10 years, SAP has been running the city of Cape Town, South Africa Continue Reading
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News
24 Apr 2013
Mobile Expense Management
Analysts Rob Bamforth and Clive Longbottom advises businesses on ways to manage the cost of mobile communications. Continue Reading
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News
08 Apr 2013
Collaborative Learning in a Project Environment
This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. Continue Reading
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Opinion
05 Apr 2013
The Great Deverticalisation - part 4: The role of the private sector
Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading
By- Mark Thompson & Jerry Fishenden
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Opinion
15 Mar 2013
The Great Deverticalisation - part 3: New skills and structures in the public sector
Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading
By- Mark Thompson & Jerry Fishenden
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News
05 Mar 2013
Smartself-service – a guide for buyers
Analysts Rob Bamforth and Clive Longbottom offer a checklist for assessing suppliers for smart-self service projects. Continue Reading
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News
04 Mar 2013
Logicalis saves 2e2's UK managed services arm
Logicalis has taken over the European business of defunct IT services supplier 2e2, which went bust in January 2013, owing millions to creditors Continue Reading
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News
18 Feb 2013
Benefits Management: How to increase the business value of your IT projects
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. Continue Reading
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News
07 Feb 2013
The Deloitte CFO Survey
Businesses are entering 2013 in a more optimistic mood than they entered 2012, but continue to favour defensive strategies in a low growth environment, this report from Deloitte reveals. Continue Reading
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Opinion
30 Jan 2013
The great deverticalisation – part 1: the street
Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading
By- Mark Thompson & Jerry Fishenden
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News
18 Jan 2013
Integrating and monitoring business-to-business (B2B) value chains
Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution. Continue Reading
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E-Zine
07 Jan 2013
IT spending to rise in 2013
Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading
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News
13 Dec 2012
Liam Maxwell named as first government chief technology officer
Liam Maxwell becomes the first Whitehall CTO, in the latest stage of a major shake-up of the government IT leadership organisation Continue Reading
By- Bryan Glick, Editor in chief
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News
16 Nov 2012
Government wants suppliers to reveal UK taxes
Government officials are considering the viability of ordering suppliers bidding for contracts to disclose the tax they pay relative to UK sales Continue Reading
By- Bryan Glick, Editor in chief
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News
16 Nov 2012
Birmingham Metropolitan College cuts IT procurement time and cost
Birmingham Metropolitan College uses cloud-based procurement to reduce the cost and time it takes to buy IT equipment Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
25 Oct 2012
Government expected to unveil eight IDA suppliers for online services
The government is to announce suppliers – including PayPal, BT and the Post Office – to provide identity assurance (IDA) for online public services Continue Reading
By- Kathleen Hall, TechTarget
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News
23 Oct 2012
CSC struggling to make a profit from Royal Mail outsourcing deal
CSC has stemmed losses in its 10-year outsourcing deal with Royal Mail through job cuts, tax breaks and relief payments, according to accounts Continue Reading
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News
04 Oct 2012
Meg Whitman unveils HP turnaround plan
HP CEO Meg Whitman has unveiled a five-year plan for the troubled enterprise, admitting the turnaround would take longer than expected Continue Reading
By- Cliff Saran, Managing Editor
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News
12 Sep 2012
Tesco signs £65m datacentre deal to drive online expansion
Tesco expects to cut several millions each year from its IT bill following a 15-year £65m datacentre deal with Sentrum Continue Reading
By- Bill Goodwin, Computer Weekly
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News
11 Sep 2012
Cabinet Office blacklists Fujitsu from government IT contract tenders
The Cabinet Office has banned Fujitsu and another IT supplier from tendering for public sector IT contracts as they constitute too high a risk Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Sep 2012
Digital technologies to spark major shake-up of IT suppliers, says report
CIOs have been urged to rethink their partnerships with strategic suppliers as the industry goes through its most disruptive period since the dot com crash Continue Reading
By- Bill Goodwin, Computer Weekly
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News
04 Sep 2012
UK Border Agency ordered to crack down on bogus student visas
The UKBA must crack down on bogus student visas ahead of the roll-out of its troubled e-Borders program, MPs have urged Continue Reading
By- Kathleen Hall, TechTarget
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Opinion
16 Jul 2012
EU court legalises second-hand software
In a landmark decision, the European Union Court of Justice ruled that the reselling of used software licences is legal. Continue Reading
By- Glenn Wilson
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News
21 May 2012
Global software piracy increasing rapidly, study shows
Global software piracy is increasing rapidly in the absence of any effective deterrence, a survey has revealed. Continue Reading
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Opinion
03 May 2012
Why the public sector is turning to multi-sourcing
Sarah Burnett explains why the public sector is moving from single sourcing to multi-sourcing, in an age of austerity. Continue Reading
By- Sarah Burnett, NelsonHall
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News
02 May 2012
CW Special report on Capita
Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. Continue Reading
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News
18 Apr 2012
Government unaware how much it pays for e-mail services
Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly. Continue Reading
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Photo Story
16 Apr 2012
Test drive: SQL Server 2012
Tim Anderson looks at the enterprise features in Microsoft's latest relational database management server. Continue Reading
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News
04 Apr 2012
Bodycote simplifies Microsoft licensing to save £411k
Thermal processing plant operator Bodycote has reduced the complexity of its Microsoft environment through an enterprise agreement, saving over £400,000 Continue Reading
By- Cliff Saran, Managing Editor
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News
26 Mar 2012
BSA fines Coverteam UK £6,000 for unlicensed Microsoft and Adobe software
The BSA has fined power conversion company Converteam UK £6,000 for using unlicensed copies of Microsoft and Adobe software Continue Reading
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News
20 Mar 2012
Birkbeck College consolidates servers to cut PUE rating to 1.3
Birkbeck College has consolidated four equipment rooms into one £700,000 datacentre with a PUE rating of just 1.3 Continue Reading
By- Cliff Saran, Managing Editor
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News
19 Mar 2012
Capgemini takes on Rolls Royce service integration role
Rolls Royce has awarded Capgemini a contract to manage its new multi-sourced strategy as it moves away from sourcing everything from HP. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Mar 2012
Enterprise software procurement done right can save companies millions
Software procurement is frequently poorly conducted, argues consultant Andy Hayler. Intelligent software evaluation processes and savvy contract management can pay huge dividends, he says. Continue Reading
By- Andy Hayler, Information Difference
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News
07 Mar 2012
Systems integrators 'charge more in paperwork than SMEs do in delivery’
A systems integrator asked for more money from the government for an IT product proposal than an SME was able to deliver the actual service for. Continue Reading
By- Kathleen Hall, TechTarget
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News
05 Mar 2012
NHS trusts to be freed from CSC contract commitments
The Department of Health has proposed a deal with CSC to release trusts in the National Programme for IT from their contractual obligations to use software from the troubled supplier. Continue Reading
By- Kathleen Hall, TechTarget
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News
05 Mar 2012
Rogue IT manager jailed for two years after £123k procurement scam
A rogue IT procurement manager has been jailed for two years after he colluded with two IT suppliers to defraud grocer Nisa Today out of £123,000 Continue Reading
By- Alex Scroxton, Security Editor
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News
02 Mar 2012
Somerset Council to bring Southwest One services back in house
Somerset County Council is seeking to bring key services back in house from Southwest One , the troubled joint-venture it created with IBM in 2007. Continue Reading
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News
19 Feb 2012
Government launches CloudStore and names G-Cloud suppliers
The government has launched its CloudStore, a catalogue of 1,700 cloud-based, pre-approved IT services now available for the public sector to buy. Continue Reading
By- Kathleen Hall, TechTarget
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News
10 Feb 2012
Government takes on proprietary software lobby in open standards battle
The government wants to push through open standards against vested interests keen to maintain the dominance of proprietary systems. Continue Reading
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News
08 Feb 2012
CIO interview: Rob Fraser, IT director, Sainsbury’s
Sainsbury’s IT chief talks about why in-house IT works better than outsourcing and how to double revenue without doubling IT spend. Continue Reading
By- Kathleen Hall, TechTarget
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News
30 Jan 2012
Oracle and SAP worst for government ERP cost differences
Oracle and SAP have been singled out as having the most inconsistent prices for ERP systems across government departments. Continue Reading
By- Kathleen Hall, TechTarget
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News
23 Jan 2012
Accenture Technology Vision
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. Continue Reading
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News
16 Jan 2012
Apple aims to improve working conditions for technology workforce
Apple has published a list of all suppliers for the first time and says it will allow independent observers into its facilities around the world to monitor working conditions. Continue Reading
By- Warwick Ashford, Senior analyst
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News
13 Dec 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
13 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
CIO IT Budget Benchmark 2011–2012
The IT Budget Benchmarking Survey assesses IT spending, staffing, and outsourcing levels from more than 175 organisations. Continue Reading
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News
12 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Collaboration in the cloud: too good to be true?
IT decision-makers are looking to the cloud to support new IT delivery models such as software, platform and infrastructure as a service Continue Reading
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Photo Story
08 Dec 2011
The UKtech50: The top 20
Following on from our successful afternoon yesterday, where we unveiled the most influential people within the UK IT industry, ComputerWeekly brings you the lowdown on the top 20. Continue Reading
By- Matt Scott, TechTarget
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Report
02 Dec 2011
Capturing the ICT dividend
This report from Oxford Economics and AT&T shows ICT investment and productivity growth are closely linked – and European countries are lagging behind other parts of the world in both areas. Continue Reading
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News
30 Nov 2011
CIO interview: John Finch, global CIO, Experian
John Finch, global CIO of Experian, discusses his plans to simplify supplier management and his approach to people development. Continue Reading
By- Cliff Saran, Managing Editor
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News
23 Nov 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
21 Nov 2011
Government opens its procurement heart to IT suppliers
The government has promised more openness with suppliers and published its first forward-looking pipeline of business, with £25.9bn of IT projects. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
21 Nov 2011
CIO IT Budget Benchmark 2011–2012
The IT Budget Benchmarking Survey assesses IT spending, staffing, and outsourcing levels from more than 175 organisations. Continue Reading
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News
18 Nov 2011
Special report on EMC
This 8-page special report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone considering EMC as a supplier. Continue Reading
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Video
15 Nov 2011
CW & FT video debates – IT leadership and the CEO
In a series of monthly video debates, Computer Weekly and the Financial Times invite a panel of experts to discuss business and IT issues. Continue Reading
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News
14 Nov 2011
Rethinking Managed Print Services (MPS)
This paper looks at the reasons why organisations operating a heterogeneous print environment should consider an independent MPS provider. Continue Reading
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News
11 Nov 2011
The market landscape for print security
This report is gives an overview of the security risks of the print environment , the market landscape, best practices for a print security strategy. Continue Reading
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News
14 Oct 2011
CIO interview: Gerry Pennell, CIO, London 2012 Olympics
With less than 10 months to go, London 2012 CIO Gerry Pennell is fully focused on the task of delivering a project that simply cannot miss its deadline. Continue Reading
By- Bryan Glick, Editor in chief
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News
10 Oct 2011
London 2012 Olympics opens Technology Operations Centre
The IT powering the London 2012 Olympics and Paralympics has passed a major milestone with the formal opening of the Technology Operations Centre. Continue Reading
By- Bryan Glick, Editor in chief
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News
27 Sep 2011
Mitchells & Butlers continues to drive down IT costs
Pub group Mitchells & Butlers (M&B) is continuing an IT cost-cutting plan to respond to pressure on its operating margins. Continue Reading
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News
27 Sep 2011
How BP made its supplier ecosystem work
Oil and gas giant BP spent 65% of its $3bn annual IT budget with 3,000 suppliers in 2008, but now it outsources to only seven and has reduced its annual IT budget by $800m as a result. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Aug 2011
Lack of soft skills training is curbing IT career progression
Employers are failing to provide IT professionals with the business... Continue Reading
By- Jenny Williams, University of Gloucestershire
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News
19 Aug 2011
Customers may think twice about HP as PC business looks uncertain
As HP announces a major shake-up of its product range and services, analysts warn customers could think twice about HP contracts as a result of uncertainty surrounding its PC business. Continue Reading
By- Jenny Williams, University of Gloucestershire
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News
05 Aug 2011
Energy giant outsources smart meter services to Logica
Scottish and Southern Energy has outsourced some of its smart metering processes to Logica to help support the UK national roll-out. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Aug 2011
NHS trust forced to adopt National Programme patient records system or face £8.8m fine
An NHS trust was forced to buy care records software through the National Programme for IT or face the threat of an £8.8m fine - even though it had a longstanding supplier in place. Continue Reading
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News
28 Jul 2011
Highlights from 'A recipe for rip-offs' - the Select Committee report on government IT
The Public Administration Select Committee has published a scathingly critical report on government's use of IT. We've chosen a selection of the highlights from the report. Continue Reading
By- Bryan Glick, Editor in chief
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News
01 Jul 2011
DWP adds agile development into IT contracts for £2bn Universal Credit system
The Department for Work and Pensions (DWP) has modified contracts governing the supply of its £2bn Universal Credit system by adding clauses encouraging agile development. Continue Reading
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News
16 Jun 2011
NHS pays £200m advance to CSC as contract renegotiation nears conclusion
The NHS has paid £200m to troubled supplier CSC as an advance while awaiting the conclusion of discussions on amendments to the controversial deal. Continue Reading
By- Bryan Glick, Editor in chief
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News
27 May 2011
DWP prepares alternative to identity cards for Universal Credit
The Department for Work and Pensions (DWP) is grooming a British tech start-up to play a key role in its £2bn Universal Credit benefits system. Continue Reading
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News
18 May 2011
Future of NHS National Programme for IT in critical condition following NAO report
The remaining NHS National Programme for IT could be scrapped entirely, as the project's aim to deliver electronic records for every patient has fallen far below expectations, according to a National Audit Office report. Continue Reading
By- Kathleen Hall, TechTarget
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Opinion
03 May 2011
Seven steps to successful negotiation for IT buyers
Nigel Owen of training consultancy Huthwaite International provides some key tips for benefiting both seller and buyer when negotiating a sale or purchase. Continue Reading
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News
27 Apr 2011
HSBC Insurance works with IBM to solve Solvency II
HSBC Insurance in the UK is using IBM Global Services to support its European Solvency... Continue Reading
By- Cliff Saran, Managing Editor
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News
26 Apr 2011
Global cloud market to reach $240bn by 2020
The global cloud market is set to explode in the next 10 years, growing from $40.7bn in 2011 to more than $241bn in 2020, according to Forrester Research. Continue Reading
By- Kathleen Hall, TechTarget