IT services and outsourcing

Can Dell survive in the cloud era despite killing its public cloud offering?

Dell has ditched its public cloud IaaS in favour of partner cloud programme. But will the strategy help secure its future in the cloud era? Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Universal Credit will cost taxpayers £12.8bn

The government’s review of major projects revealed the flagship Universal Credit programme will cost nearly six times more than previously billed Continue Reading

By

• Mark Ballard

ARI uses HANA to power self-service BI for fleet management

ARI, the leasing and fleet management business, has used SAP HANA to boost business intelligence (BI) and predictive analytics Continue Reading

By

• Cliff Saran, Managing Editor

UK cloud firm Iomart sees annual profits soar by 56%

Cloud computing company Iomart has reported a pre-tax profit up 56% to £10.7m for the year ending March 2013 Continue Reading

Eurovision Song Contest app built and delivered via Google's cloud platform

Service providers Scalr and Grandcentrix used Google Compute Engine to build the app for the second largest television event Continue Reading

By

• Archana Venkatraman, Datacentre Editor

UCL turns to private cloud to solve its data storage woes

University College London is building a storage infrastructure in the cloud that will scale up to 100PB Continue Reading

Million Pound Startup competition launches to attract worldwide companies to London

Million Pound Startup – a global competition to bring tech companies to London’s Tech City – has launched today Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

O2 questions CWU redundancy claims as union threatens action

Mobile operator O2 questions Communication Workers Union (CWU) claim of 600 redundancies in outsourcing deal with Capita Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

O2 selects Capita for 10-year customer service outsource

Mobile operator O2 is outsourcing management of its customer services centres to Capita in a 10-year deal expected to be worth about £1.2bn Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Workplace IT services in flux: wherever, whenever, whatever

Enterprise computing is in upheaval as the emphasis shifts towards automation and user-device provision. Continue Reading

By

• Bill Martorelli and Wolfgang Benkel

CIO Interview: Graeme Hackland, CIO, Lotus F1 Team

Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track Continue Reading

By

• Cliff Saran, Managing Editor

Domino’s Pizza plans to move web services to the cloud

After using cloud for testing and development apps, Domino’s Pizza is now looking to move its web services to the cloud Continue Reading

By

• Archana Venkatraman, Datacentre Editor

SAP readies the Hana-powered enterprise cloud

SAP is making its Hana in-memory database available as a hosted service to power enterprise applications Continue Reading

By

• Brian McKenna and Cliff Saran

Adobe moves to cloud-based subscription model

Adobe has announced that it is to introduce a cloud-based subscription model for popular applications, including Photoshop Continue Reading

By

• Warwick Ashford, Senior analyst

Procter & Gamble could follow General Motors’ move in-house

US manufacturing giant Procter & Gamble is reportedly considering moving outsourced work in-house Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

SME Arcus brings AWS IaaS and PaaS to public sector with G-Cloud

UK SME Arcus Global has become the first certified Amazon Web Services reseller on the government’s third G-Cloud framework Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Salesforce.com targets communities

Salesforce.com says it wants to address communities with its software as a service (SaaS) platform Continue Reading

95% of local councils share services

Hundreds of local councils are sharing services as government cuts force them to fund new ways of providing services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Report into Post Office Horizon system expected in July

The findings of an independent investigation into the Post Office's Horizon accounting system are expected to be published in July Continue Reading

The Great Deverticalisation – part 5: Mind the GaaP

Politicians and government have the opportunity, through the power of open platforms, to take the lead in creating modern public services Continue Reading

By

• Mark Thompson, Jerry Fishenden & Alan Brown

ISG Outsourcing Index (EMEA)

The ISG Outsourcing Index provides a quarterly review of the latest sourcing industry data and trends. Continue Reading

Opinion split on whether to offshore IT to China

Relatively low costs and high levels of software skills give China immense potential when it comes to providing large businesses with IT services, but opinion is split on whether it is an option Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: London's Olympic network from BT

After receiving an honourable mention in the European user awards for networking, Computer Weekly looks at the challenge of rolling out the network for the London Olympic Games in 2012 Continue Reading

By

• Jennifer Scott, TechTarget

The Great Deverticalisation - part 4: The role of the private sector

Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading

By

• Mark Thompson & Jerry Fishenden

Flying easyJet in the cloud

It’s been a few months since the European Commission announced its new strategy for unleashing the potential of cloud computing in Europe. So how are we doing? In this issue of CW Europe we explore how to best exploit the benefits of the cloud in Europe. Specifically examining how easyJet aligned the cloud with its business. Continue Reading

Scottish IT and digital businesses look elsewhere due to skills shortage

Scottish IT and digital businesses are struggling to fill job vacancies with over half recruiting from outside Scotland, according to ScotlandIS Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Southern Water contracts TCS for transformation

Southern Water is transforming customer service and revenue management through IT services from Tata Consultancy Services Continue Reading

Farewell to Logica brand as CGI completes UK integration

The Logica brand will disappear next week as buyer CGI migrates the services supplier's UK IT to CGI's own global system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Great Deverticalisation - part 3: New skills and structures in the public sector

Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading

By

• Mark Thompson & Jerry Fishenden

Warwickshire Council adopts Gmail

Warwickshire County Council is to complete a full Gmail roll-out across its 4,500 users next month, in a move that will deliver £250,000 in savings Continue Reading

By

• Kathleen Hall, TechTarget

Majestic Wine swaps Microsoft for Intershop in ecommerce refresh

Majestic Wine is revamping its website with an InterShop 7 ecommerce engine, which replaces a legacy Microsoft Commerce Server system. Continue Reading

AstraZeneca opts for co-operation after IBM falls out

AstraZeneca has changed its approach to outsourcing to encourage co-operation with suppliers after its deal with IBM failed to deliver Continue Reading

By

• Lindsay Clark

Enterprise Security Architecture – an outsourcer's view

Alan Jenkins, chief security officer of outsourcing specialist, T Systems, explains the company's approach to enterprise security architecture. Continue Reading

Logicalis saves 2e2's UK managed services arm

Logicalis has taken over the European business of defunct IT services supplier 2e2, which went bust in January 2013, owing millions to creditors Continue Reading

Fifth of all IT services firms could disappear by 2014, says Gartner

Up to 20 of the world’s top 100 IT service providers could disappear by 2014 because of the tough economic conditions, says Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Special Report on Cognizant

This 7 page special report from Computer Weekly gives you the facts on Cognizant, its strategy, products and services and financial performance. Continue Reading

Universal Credit has the hallmarks of another IT failure

Charities, housing associations and consultancies have warned that the Department for Work and Pensions’ £2.2bn Universal Credit programme has all the hallmarks of another public sector IT disaster. Continue Reading

By

• Kathleen Hall, TechTarget

Tesco to host private cloud infrastructure within its internal datacentres

Tesco will run a private cloud infrastructure from its internal datacentre to host its website and retail related apps Continue Reading

British businesses are not making most of the cloud, study shows

British businesses have yet to make the most of cloud computing services because many are hesitant to adopt it Continue Reading

Action for Children takes fundraising to the cloud with Rackspace

Charity Action for Children has overcome its website traffic issues and has saved costs by using Rackspace cloud Continue Reading

Bad outsourcing decisions cause 63% of data breaches

Bad outsourcing decisions nearly two-thirds of data breaches investigated by security firm Trustwave in the past year Continue Reading

By

• Warwick Ashford, Senior analyst

IT budgets to grow in 2013 as economy bumps along

UK IT departments are planning to spend more on IT in 2013 despite the downturn, a worldwide survey of IT managers has revealed Continue Reading

By

• Bill Goodwin, Computer Weekly

European IT services spending priorities 2013

Find out the results of TechTarget's 2013 European services purchase intentions survey. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

In-house tape vs cloud archiving: What are the pros and cons?

Have cloud archiving services reached a tipping point that makes them cheaper and easier to manage than in-house tape archives? Continue Reading

By

• Chris Evans

CIO interview: David Matthewman, CIO, Open University

Three years after joining the Open University, CIO David Matthewman continues to push a strategic programme to deliver value and innovation Continue Reading

By

• Angelica Mari

Totaljobs hires public cloud services for agility, better performance

Totaljobs Group, the recruiter that runs Totaljobs.com, adopts AWS public cloud to improve IT performance and have an agile infrastructure Continue Reading

By

• Archana Venkatraman, Datacentre Editor

How 3D printing impacts manufacturing

With the ability to create on-demand specialist tools, any initial investment in 3D printing technology could quickly pay for itself. Continue Reading

By

• Kathleen Hall, TechTarget

Capacity management most underestimated cloud problem

Capacity management is the most underestimated problem of cloud computing, says Morgan Stanley strategy director Evangelos Kotsovinos Continue Reading

By

• Archana Venkatraman, Datacentre Editor

EasyJet lifts off with Azure seat bookings

The Azure cloud has allowed Easyjet to enable web site and mobile users to check seat availability Continue Reading

By

• Cliff Saran, Managing Editor

The great deverticalisation – part 1: the street

Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading

By

• Mark Thompson & Jerry Fishenden

Amazon sales soar in 2012

Amazon sales rose 27% to $61bn (£39bn) in its 2012 results and 22% in its 2012 fourth quarter revenues to $21.27bn, compared with 2011 Continue Reading

By

• Kathleen Hall, TechTarget

Windsor and Maidenhead council migrates services to cloud

Windsor and Maidenhead borough council will migrate critical services such as childcare, benefits and transport services to the cloud by 2014 Continue Reading

Enterprises bringing data back in-house for more flexibility, shows study

European enterprises are improving their internal datacentres and storing data in-house rather than on the external cloud Continue Reading

By

• Archana Venkatraman, Datacentre Editor

National Rail Enquiries puts web services on the public cloud

National Rail Enquiries is migrating applications that power its home page, online journey planner service and real-time service updates on to AWS cloud Continue Reading

Interview: Alan Clark, chairman, OpenStack Foundation

Alan Clark, chairman of the board of the OpenStack Foundation, talks to Computer Weekly about the future of cloud and the role of open source Continue Reading

By

• Archana Venkatraman, Datacentre Editor

UK will be 33,300 short of IT workers by 2050, finds research

The UK will be short of 33,300 IT workers in 2050 as a result of a skills shortage, an ageing workforce and a restrictive migration policy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GE uses big data to power machine services business

GE, one of the UK's largest manufacturers, is using big data analytics with data generated from machine sensors to predict maintenance needs Continue Reading

By

• Cliff Saran, Managing Editor

Post Office wants to get to bottom of IT system allegations

A system that set out to modernise the Post Office in 1996 is under the spotlight after claims that Horizon accounting system is error prone Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The limitations of traditional SaaS integration approaches

Time and budget constraints are forcing many organisations to rethink their integration strategy and find a well-aligned solution Continue Reading

By

• Saurabh Sharma

NATS says BI key to five-year investment plan

The UK’s air traffic control business NATS will make business intelligence (BI) a priority investment over the next five years Continue Reading

By

• Kathleen Hall, TechTarget

IT contractors seek to fill skills gap left by public sector cuts

IT contractors are increasingly confident about job opportunities in the public sector due to reductions in the civil service's head count, finds research Continue Reading

By

• Kathleen Hall, TechTarget

UK Border Agency tenders for security systems

The UK Border Agency (UKBA) and Border Force is tendering for an integrated border security system Continue Reading

By

• Kathleen Hall, TechTarget

VoIP awareness up but user numbers remain low

A report from Ofcom claims four in five consumers know what voice over internet protocol (VoIP) is, but just 29% use the technology Continue Reading

By

• Jennifer Scott, TechTarget

MPs slam the award of government contracts to tax-avoiding IT firms

MPs allege that Accenture used revenue from its deal with HMRC to reduce its tax bill Continue Reading

By

• Kathleen Hall, TechTarget

IT spending to rise in 2013

Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading

Parliamentary commission calls for electrified banking ring fence

A parliamentary report on plans to separate retail and investment banking calls for legislation to prevent breaches of the ring fence Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to integrate SaaS with your local business systems

As software as a service matures, CIOs need to look at how well cloud-based products integrate with existing on-premise systems Continue Reading

By

• Cliff Saran, Managing Editor

Immigrants wrongly told to leave UK due to inaccurate data

Some immigrants have been accidentally contacted by Capita and told to leave the UK as a result of inaccurate data used in a government push to remove thousands of illegal immigrants Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 IT outsourcing stories of 2012

Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Unilever ramps up social networking for recruitment

Unilever has agreed a five-year HR BPO contract with Accenture that will expand the manufacturer’s recruitment activity into social networking Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon: Gold standard of the cloud?

Amazon Web Services is the benchmark for cloud in the enterprise but can it handle the challenge of federated cloud services? Continue Reading

By

• Archana Venkatraman, Datacentre Editor

How data analytics can unlock value in BPO

BPO used to be about cutting costs. But today, through the use of technology, much more can be gained by outsourcing a process. The ability to collect and analyses the massive volumes of data ... Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Liam Maxwell named as first government chief technology officer

Liam Maxwell becomes the first Whitehall CTO, in the latest stage of a major shake-up of the government IT leadership organisation Continue Reading

By

• Bryan Glick, Editor in chief

Free tool that tracks costs of AWS, Azure and Rackspace public clouds launched

Apptio has launched Cloud Express, a free tool that allows enterprises to track the utilisation rate and costs of AWS, Azure and Rackspace public clouds Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Low-level tasks eat up 30% of IT departments' time, report reveals

IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MPs call for wider promotion of mutuals beyond Whitehall

Mutuals need to be effectively promoted across the whole public sector, not just Whitehall, say MPs Continue Reading

By

• Kathleen Hall, TechTarget

VMworld Europe Case Study: Bull SAS

Bull SAS collaborated with suppliers to build a private cloud platform capable of keeping sensitive data secure. Continue Reading

VMworld Europe Case Study: DER Deutsches Reisebüro

A Germany travel agent gained control of its IT and increased its profits after implementing a desk top virtualisation project. Continue Reading

VMWorld Case Study: Catalent Pharma Solutions

A robust virtulisation, back-up and disaster recovery plan, helped Catalent Pharma Solutions survive an earthquake, tsunami and a fire in 2011. Continue Reading

VMworld Europe Case Study: Colt Technology

Managed service provider Colt designed and rolled out a scalable, cloud-hosted desktop virtualisation project that is reaping benefits for local councils. Continue Reading

CW Buyer's Guide: infrastructure on demand

This 10 page Computer Weekly Buyer's Guide offers advice for organisations looking at infrastructure on demand in the cloud. Continue Reading

G-Cloud success depends on champions and a change in attitude

G-Cloud director Denise McDonagh has called for public sector champions to push forward adoption of the service. Continue Reading

By

• Cliff Saran, Managing Editor

Capita set to win £1.7bn Staffordshire outsourcing deal

Capita has been named preferred bidder in an educational support services joint venture with Staffordshire County Council, in a deal worth £1.7bn over 20 years. Continue Reading

By

• Kathleen Hall, TechTarget

Google pushes infrastructure-as-a-service into Europe

Google is expanding its infrastructure as a service (IaaS) cloud computing platform into Europe and cutting storage prices by 20% Continue Reading

By

• Cliff Saran, Managing Editor

Infrastructure as a Service on Windows Azure

Microsoft’s Azure cloud was conceived as an abstracted platform for applications. It now offers infrastructure as a service. Continue Reading

By

• Tim Anderson

Cloud computing IT outsourcing contracts triple

Global IT outsourcing deals with a cloud computing element have tripled in number since 2010, according to Information Services Group (ISG) Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government wants suppliers to reveal UK taxes

Government officials are considering the viability of ordering suppliers bidding for contracts to disclose the tax they pay relative to UK sales Continue Reading

By

• Bryan Glick, Editor in chief

London Stock Exchange technology sales up

The growth of the London Stock Exchange’s MillenniumIT software has outstripped the wider business, with a 19% increase in sales of its trading software Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Oracle buys cloud services provider Instantis

Oracle is buying Instantis, a cloud and on-premise project portfolio management company, to boost its cloud portfolio Continue Reading

Capgemini reduces consultancy charges

Capgemini has lowered pricing in its consulting and local professional services businesses, according to its latest quarter results. Continue Reading

By

• Cliff Saran, Managing Editor

Gartner Symposium: RBS emulates Amazon with private cloud

Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices Continue Reading

By

• Cliff Saran, Managing Editor

The DNA of the CIO

This major piece of research from Ernst & Young provides fresh insight into what it is to be a Chief Information Officer (CIO) today. Continue Reading

Cloud HR pivotal to Direct Line share offering

Cloud HR proved pivotal to insurance group Direct Line separating from the Royal Bank of Scotland (RBS) before it launched on the stock market Continue Reading

By

• Bill Goodwin, Computer Weekly

Defining End-User Requirements in an HPC Project

Without properly defined requirements, an HPC project can spiral out of control. Taking a strategic approach when defining user requirements will lead to the ultimate success of an HPC project. Continue Reading

By

• Anil Patrick, Chief Editor, TechTarget India

UK public sector contracts keep Atos Origin Q3 results buoyant

Large public sector contracts buoy IT services company Atos Origin, which has reported double-digit growth in the UK for its third quarter Continue Reading

By

• Kathleen Hall, TechTarget

CSC struggling to make a profit from Royal Mail outsourcing deal

CSC has stemmed losses in its 10-year outsourcing deal with Royal Mail through job cuts, tax breaks and relief payments, according to accounts Continue Reading

CW Special report on Atos

This 11 page special report, packed with graphs and charts, gives you the facts on Atos, its strategy, products and services and financial performance. Continue Reading

Calculating Training ROI

This guide from ESI International offers essential tips on calculating the return on investment of your training programme. Continue Reading

Over-the-Top Video: First to Scale Wins

This report from Arthur D Little assess the impact of video services focusing on professional long-form content, such as Hulu, Lovefilm and Netflix. Continue Reading

DevOps role continues growth: Is it here to stay?

Competition is fierce in the tech arena. The DevOps role is a coveted one, and employers will do anything to secure the position, at least for now. Continue Reading

By

• Fernanda Aspe, Editorial Assistant