IT services and outsourcing

Amazon S3 storage 101: Object storage in the cloud

Amazon Simple Storage Service (S3) has emerged as a de facto standard for accessing data in the cloud. We run the rule over S3, its key attributes and what you need to know to use it with your applications Continue Reading

By

• Chris Evans

Shell the latest multinational to insource IT offshore

Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Saudi Arabia could warm to cloud computing, so long as regulation and connectivity keep pace

One of the world’s biggest oil producers has responded to tumbling crude prices by announcing a $2tn war chest to fund an economic diversification strategy, with IT set to be a beneficiary Continue Reading

By

• Alicia Buller

Singapore is second most cloud ready country in Asia-Pacific

Broadband quality, data privacy and pro-business regime makes Singapore the second most cloud ready country in the Apac region Continue Reading

By

• Ai Lei Tao

Lloyds Bank offshores more IT roles to India

Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EE to onshore all customer service calls

Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GCHQ told analysts to assume surveillance 'bulk data' is legal

Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers Continue Reading

By

• Alex Scroxton and Bill Goodwin

Singapore online grocer RedMart uses cloud ERP to drive growth

Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth Continue Reading

By

• Ai Lei Tao

Singapore SME makes HR analytics affordable for other small companies

A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service Continue Reading

By

• Ai Lei Tao

Capgemini to build 100-strong team of blockchain specialists

The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Social media could be used to identify refugees, says fintech founder

A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading

By

• Clare McDonald, Business Editor

UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge

Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How IT in a portacabin supports £1bn London Bridge station overhaul

In this week’s Computer Weekly, we find out how a temporary IT set-up based in a portacabin is supporting the UK’s largest critical infrastructure project – the £1bn redevelopment of London Bridge train station. Our latest buyer’s guide looks at converged infrastructure products. And we analyse research showing data protection topping the list of UK security priorities. Read the issue now. Continue Reading

Hyperoptic launches FTTP services in Brighton

Hyperoptic rolls out its fibre-to-the-premises (FTTP) broadband service to housing developments in Brighton Continue Reading

By

• Alex Scroxton, Security Editor

BBC outsources finance and accounting technology to IBM

IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract Continue Reading

By

• Lis Evenstad

CW@50: Storage – From punched cards to flash and the cloud

Since the launch of Computer Weekly in 1966, we have moved from a world of punched cards and paper tape to one where flash and the cloud have revolutionised data storage Continue Reading

By

• Antony Adshead, Storage Editor

John Lewis launches 2016 round of accelerator programme Jlab

Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading

By

• Clare McDonald, Business Editor

IT services firm creates 500 jobs in Welsh local authority

IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC reaches agreement with IT suppliers on Aspire contract exit

HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal Continue Reading

By

• Lis Evenstad

Security should be driven by business, says Corvid’s Andrew Nanson

Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO Continue Reading

By

• Warwick Ashford, Senior analyst

Hunters: a rare but essential breed of enterprise cyber defenders

They wait, they watch, they search the outer reaches of networks and the darkest corners of the web, setting traps, crafting tools, collecting evidence and going in pursuit: they are the hunters Continue Reading

By

• Warwick Ashford, Senior analyst

Dell offloads services arm to fund EMC acquisition

Dell dumps its services business as it gets ready to take over EMC Continue Reading

By

• Cliff Saran, Managing Editor

The dawn of managed services in the Middle East

Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading

By

• Edward Banda

The Israeli companies disrupting mobile technology

Israel's high-tech startups are developing innovative technology that will bring new capabilities to consumers and mobile phone operators Continue Reading

By

• Niv Lilien

Danish utility NRGi goes offshore for IT platform transformation

Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading

By

• Eeva Haaramo

GDS preps guidance for third-party suppliers to deliver 'government as a platform'

Government Digital Service (GDS) chief insists "pragmatic extensions" to outsourcing contracts implies nothing permanent in push for "government as a platform" (GaaP) Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS and Microsoft UK datacentre plans could upset SME-rich Digital Marketplace, Kable warns

SME G-Cloud providers told to brace themselves for increasing competitive threats from AWS, Microsoft and Oracle once their UK datacentres open Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How cloud keeps train passengers informed in a storm

In this week’s Computer Weekly, we find out how UK National Rail Enquiries looked to cloud technology after its popular travel information service was overwhelmed by bad weather. We analyse telecoms regulator Ofcom’s review of the broadband market and examine the future for BT’s Openreach division. And top CIOs share their tips on how best to use internal staff and external partners to bridge the skills gap. Read the issue now. Continue Reading

Norway’s Storebrand chooses Cognizant for digital transformation

Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Britain to pay billions for monster internet surveillance network

New questions raised about Britain’s snoopers’ charter after Denmark abandons its own UK-style surveillance programme for a second time Continue Reading

By

• Duncan Campbell , 2QQ Ltd, Sussex University

AWS at 10: How the cloud giant shook up enterprise IT

A decade on from the launch of its first cloud service, the UK managing director of Amazon Web Services reflects on its first 10 years in business Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Private mobile network powers Ocado’s robotic warehouse

Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading

By

• Alex Scroxton, Security Editor

Which IT services suppliers are European businesses most satisfied with?

TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Rolls-Royce cloud HR project will pay for itself in two years

HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system Continue Reading

By

• Bill Goodwin, Computer Weekly

CW Europe – March 2016

India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading

Nationwide unifies business and public Wi-Fi in 700 branches

Nationwide Building Society rolls out a unified Wi-Fi network across both its public and enterprise properties Continue Reading

By

• Alex Scroxton, Security Editor

Dropbox invests in building out on-premise storage as user numbers soar

Cloud-based file share and sync service reveals details of its hybrid cloud strategy, which has seen it invest large sums in building its own on-premise infrastructure Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Automated financial advice service causes RBS job losses

RBS announces job cuts as it invests in automated services designed to give online financial advice Continue Reading

By

• Clare McDonald, Business Editor

Indian suppliers are mopping up Nordic business

Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Startup trials autonomous delivery robots in Greenwich

Estonian robotics startup Starship Technologies secures permission to trial self-driving delivery robots in Greenwich, south-east London Continue Reading

By

• Alex Scroxton, Security Editor

Building datacentres under the sea

In this week’s Computer Weekly, we look at Microsoft’s trial of an underwater datacentre and assess the technology and environmental implications of running cloud services under the sea. As PC suppliers build new products around Windows 10, we ask if the desktop PC is set to be reinvented. And with ransomware on the rise, we examine the threat of cyber extortion. Read the issue now. Continue Reading

Co-ordinate outsourced services with Siam

We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading

By

• Barclay Rae

CSA outlines CIOs’ top 12 cloud security concerns

Cloud Security Alliance’s research team uncovers the “dirty dozen” off-premise threats Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS cuts cloud data transfer fees for academic and research user groups

Cloud services giant Amazon Web Services (AWS) rolls out discounts in bid to lower the cost barrier to making scientific discoveries Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Datacentre heat reuse: Why aren’t more operators doing it?

With the datacentre industry’s sustainability habits coming under increasingly close scrutiny, we find out why operators are not rushing to reuse their waste heat Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Outsourcer MSXI puts Microsoft cloud in driving seat

Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

HR technology heads to cloud in Finland

Computer Weekly talked to Finnish experts about Finnish enterprises moving to cloud-based HR IT systems Continue Reading

By

• Eeva Haaramo

Demystifying service delivery automation

What is service delivery automation and what can it do for your organisation? Continue Reading

By

• Sarah Burnett, NelsonHall

CIO interview: Catherine Doran, Royal Mail

Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model Continue Reading

By

• Angelica Mari

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading

Case study: SEO startup uses Elastichosts’ containers to solve cloud app scalability issues

Search engine optimisation startup talks about the challenges of running unpredictable, resource-hungry applications in the cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Electronics supplier RS Components outsources business process systems in online push

Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC shares details of IT transformation plans

HM Revenue & Customs has published its IT strategy outlining how it plans to transform its IT estate by taking a platform approach, moving to virtual infrastructure and cloud-based services Continue Reading

By

• Lis Evenstad

Mobile apps could put an end to ‘hated’ staff appraisals

Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016 Continue Reading

By

• Bill Goodwin, Computer Weekly

How AstraZeneca saved $350m by insourcing IT

In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading

Netflix is now 100% all-in on the AWS cloud

Streaming firm details the challenges it faced during seven-year push to wind down its datacentres and move everything into the AWS public cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Digital internships in India with TCS now open to UK graduates

India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MK:Smart enlists IoT supplier ThingWorx for speedy development

Milton Keynes smart city project selects ThingWorx to provide a rapid application deployment environment Continue Reading

By

• Alex Scroxton, Security Editor

The OpenStack Foundation: Building enterprise trust in open-source clouds

With HMRC and the European Commission emerging as OpenStack adopters, the OpenStack Foundation's CEO explains how it has set about winning over the enterprise with its open-source cloud platform Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Insurance giant RSA announces another outsourcing deal

Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AstraZeneca IT insourcing exceeds expectation

The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft’s underwater datacentre: The pros and cons of running subsea facilities

Underwater datacentres can help providers save on land costs and cooling, but at what cost to the environment? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Assa Abloy outsources IT transformation to Wipro

Swedish lock maker has outsourced its IT infrastructure to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIOs urged to act on datacentre power outage threats

Colocation provider Verne Global calls on CIOs to pay attention to Institution of mechanical engineers' concerns over sustainability of UK energy supply Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: Johan Kestens, ING Belgium

ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector Continue Reading

By

• Mark Samuels

Insurance giant RSA outsources to Wipro

Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

PAC criticises Universal Credit programme for lack of transparency

Public Accounts Committee report slates lack of transparency around Universal Credit and calls for specific plans for the roll out of the digital service to be made public Continue Reading

By

• Lis Evenstad

IT down the drain – how cloud is supporting the Thames Tideway tunnel

In this week’s Computer Weekly, we examine the IT decisions behind one of the UK’s largest construction projects – the Thames Tideway sewerage tunnel – and hear why the project chose private cloud. Our latest buyer’s guide looks at containers and microservices and their effect on software architecture. And we find out what US court documents from food giant Mars tell us about Oracle’s controversial licensing policies. Read the issue now. Continue Reading

NHS London Procurement Partnership to tender for EPR framework

The NHS London Procurement Partnership plans clinical digital information systems framework tender to support the "paperless by 2020" agenda Continue Reading

By

• Lis Evenstad

Göteborg Energi outsources IT with €40m deal

Nordic energy company will use outsourcing agreement as a platform to modernise its IT environment Continue Reading

By

• Eeva Haaramo and David Nikel

VMware to cut 800 jobs in cloud-focused company restructure

Virtualisation company VMware confident adoption of software-defined datacentres will offset softening demand for older products Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: Jo De Vliegher, Hydro

The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading

By

• Jenny Stadigs

New government plan to support cyber security startups

Government has announced a £250,000 programme to increase the rate of cyber security startup development in the UK Continue Reading

By

• Warwick Ashford, Senior analyst

Average DDoS attacks fatal to most businesses, report reveals

Criminal activity is top motivation for DDoS attacks as average attacks become strong enough to down most businesses, Arbor Networks report reveals Continue Reading

By

• Warwick Ashford, Senior analyst

Wal-Mart to make huge data and analytics investment in India

Retail giant Wal-Mart is investing heavily in its IT development centre in Bangalore, turning the city into its most important centre outside the US Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Beyond India – the emerging outsourcing destinations

In this week’s Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India and assess their relative merits. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now. Continue Reading

Alstom outsources IT transformation to HCL Technologies

Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cloud storage appliances: What they are and who provides them

We look at the cloud storage appliance market – everything from local gateway presentation of the cloud, via hybrid cloud, to the new generation of cloud-resident appliances Continue Reading

By

• Bryan Betts, Freeform Dynamics

Shout it out cloud: why Australian CIOs should use cloud to transform

CIOs in Australia, like everywhere else, must look at the cloud options available or face being left behind Continue Reading

By

• David Braue

Twitter chief claims executive exodus voluntary

Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives Continue Reading

By

• Warwick Ashford, Senior analyst

Candy Crush maker King secures mobile access through cloud

Candy Crush maker King.com uses cloud-based Duo Security authentication for access to cloud services, customised apps and remote VPNs Continue Reading

By

• Warwick Ashford, Senior analyst

Bournemouth Council considers bringing IT back in-house

Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Met Police appoints Angus McCallum as CIO

BG Group’s Angus McCallum is the Metropolitan Police’s CIO, heading up its Digital Policing arm and serving on the management board Continue Reading

By

• Lis Evenstad

Microsoft to donate $1bn worth of cloud computing resources

Microsoft's $1bn cloud computing donation is aimed at helping NGOs, academic research and developing countries Continue Reading

By

• Warwick Ashford, Senior analyst

Cornwall Council transfers 270 staff back in-house as BT deal ends

Cornwall Council’s £160m outsourcing deal with BT has officially come to an end as the council transfers 270 staff back in-house Continue Reading

By

• Lis Evenstad

Offshoring IT services: Beyond the usual suspects

India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Kari Saarikoski, Finnair

Finnair is on a digital transformation journey and the airline’s CIO is changing the IT department as it progresses Continue Reading

By

• Eeva Haaramo

The National Holocaust Centre uses public cloud for digital preservation project

The National Holocaust Centre and Museum (NHCM) turns to public cloud provider Datacentred to help preserve stories of World War II survivors Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

GMB takes concerns over British Airways IT outsourcing to MPs

Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Watchdog urges US nuclear agency to close cyber security gaps

An audit report has called on the US nuclear agency to revise its IT contracts to ensure better cyber security Continue Reading

By

• Warwick Ashford, Senior analyst

Public cloud competition prompts 66% drop in prices since 2013, research reveals

Tariff Consulting's latest report tracks industry impact of public cloud price cuts, and reveals service range -- not cost -- is what matters Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

India still top destination for global service delivery

Technological development and changing model for offshore business services and IT could threaten India’s dominance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How open source is beating proprietary software

In this week’s Computer Weekly, our latest buyer’s guide assesses the impact of open source software on corporate IT and how its growth is underpinning the digital revolution. We examine the prospects for cloud in financial services as regulators give their approval. And we ask if Uber is really part of a new business model for the so-called sharing economy. Read the issue now. Continue Reading

Interview: James Bamford on surveillance, Snowden and technology companies

Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading

By

• Bill Goodwin, Computer Weekly

Nominet Trust 100 tech for good list: The organisations driving change

Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading

By

• Clare McDonald, Business Editor

Top 10 internet of things stories of 2015

2015 was the year the internet of things began to move from theory to widespread practice, and the fledgling industry shook off the millstone of connected kitchen appliances Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Chris Hewertson, CTO at hotel group GLH

Chris Hewertson combines the responsibilities of a chief technology officer and CIO with the aim of customer-focused technology transformation Continue Reading

By

• Mark Samuels

Top 10 IT outsourcing stories of 2015

IT outsourcing is as popular as ever to organisations that want to focus on core business. Here we look at some of the top articles on the subject in 2015 Continue Reading

CIO interview: Henry Cohen, CIO, Telegraph Media Group

The newspaper publisher is developing an agile mindset in response to the growth of digital over printed publications Continue Reading

By

• Angelica Mari