IT services and outsourcing

French public sector’s never-ending struggle with the cloud

The French government has more hurdles to overcome than many of its European neighbours when it comes to adopting cloud computing services Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

Chef CTO urges action to prevent DevOps staff burnout

Chef CTO Adam Jacob has called on enterprises to cultivate a supportive working culture to protect DevOps staff from burnout Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO Interview: Graeme Hackland, Williams Martini Racing

Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading

By

• Alex Scroxton, Security Editor

Standard Chartered takes global delivery network to next level

Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: Odeon goes to hybrid cloud for digital transformation

Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

DWP trials blockchain technology for benefit payments

The Department for Work and Pensions (DWP) trials blockchain's distributed ledger technology, with benefit claimants using a mobile app to track welfare payments Continue Reading

By

• Lis Evenstad

Make fictional expense claims a thing of the past

Some executives think that travel and entertainment (T&E) expense claims are a licence to practise their creative fiction skills Continue Reading

By

• Jim Mortleman

CW@50: A history of IT outsourcing

Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New Jersey turns to technology to keep offenders out of jail

New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard Continue Reading

By

• Bill Goodwin, Computer Weekly

McLaren-Honda rebuilds network platform on NTT foundations

McLaren-Honda Formula 1 team embarks on three-year technology partnership with NTT Communications Continue Reading

By

• Alex Scroxton, Security Editor

The challenges facing social tech and what will tackle them

As part of the Cast launch event, government, corporate and social tech representatives discussed some of the challenges facing social tech and how we can grow tech for good initiatives Continue Reading

By

• Clare McDonald, Business Editor

Amazon.com CTO cautions enterprises against underestimating value of test and development

Speaking at the AWS Summit in London, Amazon.com CTO hits out at legacy suppliers and urges enterprises to get experimental to protect themselves against competitive threats Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Saudi Telecom Company leads nation’s transformation agenda

Saudi Telecom Company and its technology partners support the Kingdom of Saudi Arabia’s drive into digital public services Continue Reading

By

• Edward Banda

Lufthansa IT services arm transforms to meet customer demands

IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Overcoming the scale-up challenge of enterprise DevOps adoption

CIOs and IT leaders share their advice on what enterprises can do to accelerate the spread of DevOps within their organisations Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Nordic CIO interview: Tore Burheim, University of Bergen

IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading

By

• Jenny Stadigs

How will UK IT adapt after Brexit?

In this week’s Computer Weekly, as the aftershocks continue from the UK’s decision to leave the European Union, we look at the implications and challenges for the UK technology community. Our latest buyer’s guide examines expense management software. And IT leaders discuss ethics in IT and debate the question – can you trust your technology? Read the issue now. Continue Reading

Thailand’s TMB Bank modernises IT through the cloud

Bank used a move to Office 365 as a starting point for its transformation into a cloud-first organisation Continue Reading

By

• Ai Lei Tao

Facilities firm ISS picks IBM Watson IoT to manage client sites

Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties Continue Reading

By

• Alex Scroxton, Security Editor

Five retail-based startups head for 2016 Jlab incubator

Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator Continue Reading

By

• Clare McDonald, Business Editor

Brexit: Datacentre investments set to slow as economic stability concerns hit CIOs

As the economic uncertainty around Brexit continues, CIOs may put new datacentre investments on hiatus, warns analyst Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Most influential women in UK IT: Rising Stars 2016

Read about the judge's choice for the 2016 Computer Weekly most influential women in UK IT Rising Stars Continue Reading

By

• Clare McDonald, Business Editor

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Isle of Man: From seaside getaway to tech startup hub

The Isle of Man government is stepping up efforts to position itself as the low-tax jurisdiction of choice for the startup community. But what's it like to do business there? Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Technology key to supporting World Expo 2020 in Dubai

Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020 Continue Reading

By

• Alicia Buller

LogMeIn customers complain over price hikes and contract renewals

Remote management supplier denies not notifying customers about impending price rises and renewal dates, as end-user complaints mount Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

MPs’ private emails are routinely accessed by GCHQ

Computer Weekly investigation reveals the extent of interception of MPs’ and peers’ email communications and data Continue Reading

By

• Duncan Campbell and Bill Goodwin

It makes sense to go hyperscale/hyper-converged

Hyperscale computing and storage are the norm for web giants. Hyper-converged scenarios make it possible for small and medium-sized enterprises to gain the advantages of combined server/storage nodes Continue Reading

By

• Bryan Betts, Freeform Dynamics

How to build your own IoT with Azure

Microsoft’s Azure cloud platform has gone well beyond mere virtual machines and orchestrated workflows. It can now also power internet of things applications Continue Reading

By

• Danny Bradbury

Bristol Water outsources IT as business model transforms

Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

An overview of cloud customer relationship management

Businesses are confident about buying customer relationship management (CRM) software as a cloud-based service. Computer Weekly looks at the main players Continue Reading

By

• Lindsay Clark

UK startups seek to lead the world in smart city technologies

Government trade mission to south-east Asia helps UK startups to target the region’s growing smart city projects Continue Reading

By

• Zafar Anjum

Virgin Media uses Salesforce to build omni-channel sales

Virgin Media is using Salesforce to offer a single customer view irrespective of the channel the customer uses to talk to the company Continue Reading

By

• Cliff Saran, Managing Editor

Digital inclusion charity demands government enforcement of web accessibility laws

AbilityNet claims government is "falling down on the job" by failing to act against firms that do not make their websites and services accessible to disabled users Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Lawmaker Vaizey hails UK role in resolving datacentre sovereignty issues

Digital economy minister talks up government’s work in supporting the growth of the UK’s technology sector Continue Reading

By

• Cliff Saran, Managing Editor

ING Turkey uses digital technology to improve services and grow customer base

Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices Continue Reading

By

• Bill Goodwin, Computer Weekly

Countdown begins to new EU data protection rules

In this week’s Computer Weekly, with the new EU data protection rules ready to become law, firms now have just two years to prepare for the stringent regulations – we assess the challenges. Manufacturing giant Rolls-Royce talks about why it moved its HR systems to the cloud and the lessons it learned. And we look back at 50 years of technology innovation in storage. Read the issue now. Continue Reading

HSBC cuts hundreds of UK IT jobs

HSBC is cutting its UK IT workforce and transferring jobs to lower-cost countries as part of its global delivery strategy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Future Retail Contest: Using tech to tackle retail’s biggest problems

IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading

By

• Clare McDonald, Business Editor

Safer cycling project wins BT smart city contest

Northern Irish startup See.Sense scoops £15,000 prize in BT smart city contest after developing a connected bike light Continue Reading

By

• Alex Scroxton, Security Editor

Graph databases are making connections

In this week’s Computer Weekly, the recent global scandal revealed by the Panama Papers relied on graph databases to uncover secrets from huge volumes of data – we look at the business benefits of the technology. Most organisations are failing to take basic IT security measures – we examine why. And we analyse the latest flash storage innovations. Read the issue now. Continue Reading

Gulf Air creates private cloud to support open-source big data engine

Airline is using a private cloud and open-source software to enable it to analyse social media and understand what consumers think about it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon S3 storage 101: Object storage in the cloud

Amazon Simple Storage Service (S3) has emerged as a de facto standard for accessing data in the cloud. We run the rule over S3, its key attributes and what you need to know to use it with your applications Continue Reading

By

• Chris Evans

Shell the latest multinational to insource IT offshore

Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Saudi Arabia could warm to cloud computing, so long as regulation and connectivity keep pace

One of the world’s biggest oil producers has responded to tumbling crude prices by announcing a $2tn war chest to fund an economic diversification strategy, with IT set to be a beneficiary Continue Reading

By

• Alicia Buller

Singapore is second most cloud ready country in Asia-Pacific

Broadband quality, data privacy and pro-business regime makes Singapore the second most cloud ready country in the Apac region Continue Reading

By

• Ai Lei Tao

Lloyds Bank offshores more IT roles to India

Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EE to onshore all customer service calls

Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GCHQ told analysts to assume surveillance 'bulk data' is legal

Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers Continue Reading

By

• Alex Scroxton and Bill Goodwin

Singapore online grocer RedMart uses cloud ERP to drive growth

Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth Continue Reading

By

• Ai Lei Tao

Singapore SME makes HR analytics affordable for other small companies

A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service Continue Reading

By

• Ai Lei Tao

Capgemini to build 100-strong team of blockchain specialists

The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Social media could be used to identify refugees, says fintech founder

A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading

By

• Clare McDonald, Business Editor

UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge

Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How IT in a portacabin supports £1bn London Bridge station overhaul

In this week’s Computer Weekly, we find out how a temporary IT set-up based in a portacabin is supporting the UK’s largest critical infrastructure project – the £1bn redevelopment of London Bridge train station. Our latest buyer’s guide looks at converged infrastructure products. And we analyse research showing data protection topping the list of UK security priorities. Read the issue now. Continue Reading

Hyperoptic launches FTTP services in Brighton

Hyperoptic rolls out its fibre-to-the-premises (FTTP) broadband service to housing developments in Brighton Continue Reading

By

• Alex Scroxton, Security Editor

BBC outsources finance and accounting technology to IBM

IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract Continue Reading

By

• Lis Evenstad

CW@50: Storage – From punched cards to flash and the cloud

Since the launch of Computer Weekly in 1966, we have moved from a world of punched cards and paper tape to one where flash and the cloud have revolutionised data storage Continue Reading

By

• Antony Adshead, Storage Editor

John Lewis launches 2016 round of accelerator programme Jlab

Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading

By

• Clare McDonald, Business Editor

IT services firm creates 500 jobs in Welsh local authority

IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC reaches agreement with IT suppliers on Aspire contract exit

HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal Continue Reading

By

• Lis Evenstad

Security should be driven by business, says Corvid’s Andrew Nanson

Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO Continue Reading

By

• Warwick Ashford, Senior analyst

Hunters: a rare but essential breed of enterprise cyber defenders

They wait, they watch, they search the outer reaches of networks and the darkest corners of the web, setting traps, crafting tools, collecting evidence and going in pursuit: they are the hunters Continue Reading

By

• Warwick Ashford, Senior analyst

Dell offloads services arm to fund EMC acquisition

Dell dumps its services business as it gets ready to take over EMC Continue Reading

By

• Cliff Saran, Managing Editor

The dawn of managed services in the Middle East

Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading

By

• Edward Banda

The Israeli companies disrupting mobile technology

Israel's high-tech startups are developing innovative technology that will bring new capabilities to consumers and mobile phone operators Continue Reading

By

• Niv Lilien

Danish utility NRGi goes offshore for IT platform transformation

Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading

By

• Eeva Haaramo

GDS preps guidance for third-party suppliers to deliver 'government as a platform'

Government Digital Service (GDS) chief insists "pragmatic extensions" to outsourcing contracts implies nothing permanent in push for "government as a platform" (GaaP) Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS and Microsoft UK datacentre plans could upset SME-rich Digital Marketplace, Kable warns

SME G-Cloud providers told to brace themselves for increasing competitive threats from AWS, Microsoft and Oracle once their UK datacentres open Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How cloud keeps train passengers informed in a storm

In this week’s Computer Weekly, we find out how UK National Rail Enquiries looked to cloud technology after its popular travel information service was overwhelmed by bad weather. We analyse telecoms regulator Ofcom’s review of the broadband market and examine the future for BT’s Openreach division. And top CIOs share their tips on how best to use internal staff and external partners to bridge the skills gap. Read the issue now. Continue Reading

Norway’s Storebrand chooses Cognizant for digital transformation

Norwegian financial services firm becomes the latest Nordic-based organisation to sign a major IT outsourcing deal with an India-based supplier Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Britain to pay billions for monster internet surveillance network

New questions raised about Britain’s snoopers’ charter after Denmark abandons its own UK-style surveillance programme for a second time Continue Reading

By

• Duncan Campbell , 2QQ Ltd, Sussex University

AWS at 10: How the cloud giant shook up enterprise IT

A decade on from the launch of its first cloud service, the UK managing director of Amazon Web Services reflects on its first 10 years in business Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Private mobile network powers Ocado’s robotic warehouse

Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading

By

• Alex Scroxton, Security Editor

Which IT services suppliers are European businesses most satisfied with?

TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Rolls-Royce cloud HR project will pay for itself in two years

HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system Continue Reading

By

• Bill Goodwin, Computer Weekly

CW Europe – March 2016

India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading

Nationwide unifies business and public Wi-Fi in 700 branches

Nationwide Building Society rolls out a unified Wi-Fi network across both its public and enterprise properties Continue Reading

By

• Alex Scroxton, Security Editor

Dropbox invests in building out on-premise storage as user numbers soar

Cloud-based file share and sync service reveals details of its hybrid cloud strategy, which has seen it invest large sums in building its own on-premise infrastructure Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Automated financial advice service causes RBS job losses

RBS announces job cuts as it invests in automated services designed to give online financial advice Continue Reading

By

• Clare McDonald, Business Editor

Indian suppliers are mopping up Nordic business

Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Startup trials autonomous delivery robots in Greenwich

Estonian robotics startup Starship Technologies secures permission to trial self-driving delivery robots in Greenwich, south-east London Continue Reading

By

• Alex Scroxton, Security Editor

Building datacentres under the sea

In this week’s Computer Weekly, we look at Microsoft’s trial of an underwater datacentre and assess the technology and environmental implications of running cloud services under the sea. As PC suppliers build new products around Windows 10, we ask if the desktop PC is set to be reinvented. And with ransomware on the rise, we examine the threat of cyber extortion. Read the issue now. Continue Reading

Co-ordinate outsourced services with Siam

We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading

By

• Barclay Rae

CSA outlines CIOs’ top 12 cloud security concerns

Cloud Security Alliance’s research team uncovers the “dirty dozen” off-premise threats Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

AWS cuts cloud data transfer fees for academic and research user groups

Cloud services giant Amazon Web Services (AWS) rolls out discounts in bid to lower the cost barrier to making scientific discoveries Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Datacentre heat reuse: Why aren’t more operators doing it?

With the datacentre industry’s sustainability habits coming under increasingly close scrutiny, we find out why operators are not rushing to reuse their waste heat Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Outsourcer MSXI puts Microsoft cloud in driving seat

Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

HR technology heads to cloud in Finland

Computer Weekly talked to Finnish experts about Finnish enterprises moving to cloud-based HR IT systems Continue Reading

By

• Eeva Haaramo

Demystifying service delivery automation

What is service delivery automation and what can it do for your organisation? Continue Reading

By

• Sarah Burnett, NelsonHall

CIO interview: Catherine Doran, Royal Mail

Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model Continue Reading

By

• Angelica Mari

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading

Case study: SEO startup uses Elastichosts’ containers to solve cloud app scalability issues

Search engine optimisation startup talks about the challenges of running unpredictable, resource-hungry applications in the cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Electronics supplier RS Components outsources business process systems in online push

Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HMRC shares details of IT transformation plans

HM Revenue & Customs has published its IT strategy outlining how it plans to transform its IT estate by taking a platform approach, moving to virtual infrastructure and cloud-based services Continue Reading

By

• Lis Evenstad

Mobile apps could put an end to ‘hated’ staff appraisals

Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016 Continue Reading

By

• Bill Goodwin, Computer Weekly

How AstraZeneca saved $350m by insourcing IT

In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading

Netflix is now 100% all-in on the AWS cloud

Streaming firm details the challenges it faced during seven-year push to wind down its datacentres and move everything into the AWS public cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Digital internships in India with TCS now open to UK graduates

India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA