IT services and outsourcing

Can the Post Office project to replace Horizon be rescued?

Evidence from the Post Office public inquiry shows huge problems with the critical project to replace the troubled Horizon IT system – after two government-mandated reviews, is there any sign it can succeed? Continue Reading

By

• Bryan Glick, Editor in chief

What is contact center as a service (CCaaS)?

Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Wesley Chai
• Lauren Horwitz, Cisco

Post Office recruiting tech-savvy board member amid unravelling IT disaster

Public inquiry told that the Post Office is currently recruiting a tech-savvy non-executive director Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Late evidence in Post Office Capture investigation could not be reviewed

Evidence failed to reach investigators in time for report into controversial pre-Horizon Post Office software Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Local councils need ‘better support’ to buy AI responsibly

The Ada Lovelace Institute says there is lack of adequate support on how councils can safely and responsibly procure artificial intelligence systems in the public interest Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office and Fujitsu: from blood brothers to bad blood

Former Post Office chief transformation officer’s evidence to the public inquiry reveals organisation’s strained relationship with main IT supplier Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nutanix courts VMware customers in APAC amid Broadcom concerns

Nutanix is driving double-digit growth across the region by capitalising on the evolving cloud landscape with its hybrid cloud and artificial intelligence offerings, as well as anxieties about the future direction of VMware under Broadcom’s ownership Continue Reading

By

• Aaron Tan, TechTarget

Amazon Mechanical Turk workers suspended without explanation

A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office spending £80,000+ a week on engineers who can’t work, as IT project burns cash

Revelation is latest evidence of the Post Office’s struggles to replace Fujitsu’s controversial Horizon software used in branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

‘Shocked’ MoneyGram hits back at Post Office

Money transfer fintech wrote to subpostmasters expressing its disappointment with the Post Office over end of contract Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC organisations embrace generative AI

Study reveals a surge in GenAI adoption across APAC, with businesses looking to train their own models, likely to address specific regional needs and market dynamics Continue Reading

By

• Aaron Tan, TechTarget

Google invests $1bn in Thailand’s cloud future

The five-year investment will bolster Thailand’s digital economy, create more than 10,000 jobs each year and support the country’s cloud-first policy Continue Reading

By

• Aaron Tan, TechTarget

How UEM Sunrise is driving transformation with Salesforce and AI

Malaysian property developer UEM Sunrise is leveraging Salesforce and AI to boost sales and enhance customer experience while prioritising data sovereignty and a diversified cloud strategy Continue Reading

By

• Aaron Tan, TechTarget

Government plans reverse pitch events to drive digital change

The government will hold three events for startups to showcase and collaborate with the Department for Work and Pensions and the Ministry of Justice to solve key problems faced by the departments Continue Reading

By

• Lis Evenstad

Fujitsu accused of ‘paying lip service’ to Post Office scandal victims

Victims of the Horizon scandal believe Fujitsu’s offer of support to be a 'box-ticking' exercise with no commitments, nine months after seemingly heartfelt pledges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office IT procurement mess saw £35m spent on air conditioner, says board member

Post Office IT procurement mistakes have wasted millions of pounds of taxpayers money, non-executive board member tells public inquiry Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office IT department’s focus on chasing a discount meant botched procurement

Post Office IT team and executives slammed for rushing into tech hardware purchase while eyeing a discount Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How VMware is supporting AI workloads

VMware claims its Private AI Foundation with Nvidia platform that speeds up AI deployment in private cloud environments is gaining significant traction in the Asia-Pacific region Continue Reading

By

• Aaron Tan, TechTarget

Medtech startup brings Oracle AI to bear on cancer drug research

Learn how Oracle Cloud Infrastructure and its cutting-edge AI features are bringing new benefits to cancer care by helping doctors identify better treatment options Continue Reading

By

• Alex Scroxton, Security Editor

Metro Bank outsources IT to Infosys to cut costs and digitally transform

Indian IT services giant taken on to support Metro Bank’s digital transformation in multi-year deal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office system still causing unexplained shortfalls for over half of subpostmasters

A quarter of today’s subpostmasters are ‘very dissatisfied’ with how the current Horizon IT system works Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Zendesk debuts outcome-based pricing for AI agents

Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods Continue Reading

By

• Aaron Tan, TechTarget

CIOs urged to pace AI adoption

At the recent Gartner IT Symposium 2024 in Gold Coast, experts call for CIOs to pace their adoption of AI, manage costs and embrace ‘augmented leadership’ Continue Reading

By

• Stephen Withers

M1 ditches 70% of legacy systems in cloud transformation drive

Singapore telco M1 is switching off 70% of its legacy systems by the end of 2024 and leveraging Salesforce to offer more personalised services Continue Reading

By

• Aaron Tan, TechTarget

Dreamforce 24: Salesforce taps Nvidia to power Agentforce

At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service Continue Reading

By

• Alex Scroxton, Security Editor

Salesforce’s agentic AI platform to transform business automation

CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration Continue Reading

By

• Aaron Tan, TechTarget

First CyberBoost Catalyse startup cohort named

The first group of companies named to a cyber incubator programme run by Plexal and the National University of Singapore includes two growing UK businesses Continue Reading

By

• Alex Scroxton, Security Editor

Olam Agri to deploy S/4Hana on AWS

Olam Agri is enhancing its global supply chain by deploying SAP’s S/4Hana ERP suite on Amazon Web Services, leveraging artificial intelligence to streamline operations and mitigate risks Continue Reading

By

• Aaron Tan, TechTarget

What is Salesforce Platform (formerly Force.com)?

Salesforce Platform (formerly known as Force.com) is a platform as a service (PaaS) product that simplifies the development and deployment of cloud-based applications and websites. Continue Reading

By

• Gavin Wright
• Rahul Awati

Mphasis expands UK roots with leap into quantum computing

Indian heritage software development services supplier opens London hub to help customers integrate the latest technologies into their business plans Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu cuts annual staff pay rise as Post Office scandal bites

UK staff morale is at an all-time low as Japanese IT giant deals with the backlash from its involvement in the Post Office Horizon scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Oracle lauds customers and cloud collaboration at CloudWorld ’24

Oracle’s leadership was in celebratory mood opening its annual CloudWorld jamboree, and with its announcement of a new cloud partnership with AWS, multicloud futures were high on everyone’s agenda Continue Reading

By

• Alex Scroxton, Security Editor

At CloudWorld, Oracle completes hyperscaler trifecta with AWS

Oracle opens up its annual CloudWorld event with a plethora of announcements, launching a partnership with cloud giant AWS and expanding previously announced tie-ups with Google Cloud and Microsoft Azure Continue Reading

By

• Alex Scroxton, Security Editor

Post Office scandal victims given route to appeal unfair financial settlements

Subpostmasters who feel they received inadequate financial redress in the Horizon Shortfalls Scheme can appeal the settlements through a new independent process Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How MongoDB is driving AI adoption in ASEAN

MongoDB field CTO Boris Bialek delves into how the company is supporting ASEAN organisations in their AI journey, highlighting the importance of data governance and real-time capabilities in driving successful adoption Continue Reading

By

• Aaron Tan, TechTarget

Tencent Cloud debuts palm scanning tech in global markets

Tencent Cloud launches palm verification technology for global markets, offering AI-driven identity authentication to support contactless payments and security access management Continue Reading

By

• Aaron Tan, TechTarget

What is AWS? Ultimate guide to Amazon Web Services

AWS (Amazon Web Services) is a comprehensive, evolving cloud computing platform provided by Amazon. It includes a mixture of infrastructure-as-a-service (IaaS), platform-as-a-service and packaged software-as-a-service (SaaS) offerings. Continue Reading

By

• Paul Kirvan
• Nick Barney, Technology Writer
• Alexander S. Gillis, Technical Writer and Editor

What is cloud application performance management (cloud APM)?

Cloud application performance management (cloud APM) is the process of monitoring resources that support software application performance in public cloud, private cloud and hybrid cloud environments. It takes actions to resolve issues and maintain optimal performance. Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• Stephen J. Bigelow, Senior Technology Editor

Cloud repatriation: How to do it successfully

The keys to reverse migration success include workload selection, how to prepare your on-premise infrastructure and future-proofing the decision to come back in-house Continue Reading

By

• Stephen Pritchard

Lloyds Bank uses artificial intelligence to check trade finance documents

Bank is automating checks of digital and paper-based documentation in trade financing with the help of artificial intelligence Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The politics of techno-refusal

In this week’s Computer Weekly, we learn about the politics of techno-refusal and the lessons to be learned from a group of IT workers who spent the early 1980s sabotaging tech infrastructure. Following the controversy around Broadcom’s purchase of VMware, we examine some alternative virtualisation solutions. And our latest buyer’s guide looks at the state of software-defined wide-area networking. Read the issue now. Continue Reading

UK and Ukraine digital trade deal comes into force

The UK eases access to the deep tech startup community in Ukraine through digital-only agreement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Storage technology explained: Kubernetes, containers and persistent storage

In this guide, we look at the market-leading container platform Kubernetes, how it works, the challenges with persistent storage and backup, and how they have been overcome Continue Reading

By

• Antony Adshead, Storage Editor

What is AWS Outposts?

AWS Outposts is a fully managed service from Amazon Web Services (AWS) that enables users to set up a hybrid cloud by extending AWS infrastructure, services, application programming interfaces (APIs) and tools to any datacenter, colocation space or on-premises facility. Continue Reading

By

• Rahul Awati
• Alexander S. Gillis, Technical Writer and Editor

Primark adds five more years to IT outsourcing contract with TCS

Retailer has worked with Indian IT services giant for eight years and new agreement will take the relationship to 13 years at least Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AI is now more than just a science project

AI-for-AI’s sake is giving way to an enterprise AI model that demands skillful, value-driven results based on technology that can adapt with minimal cost Continue Reading

By

• Michael Alp

Cambridge Enterprise saves big with Keepit SaaS backup

University innovation body avoids hardware spend and saves management time as it switches from tape to cloud-to-cloud backup, instant recovery and decades-long retention from Keepit Continue Reading

By

• Antony Adshead, Storage Editor

Linus Torvalds discusses Linux development, security and AI at KubeCon

Linus Torvalds delves into the challenges in Linux development, the importance of swift security responses, and artificial intelligence’s future role in kernel programming Continue Reading

By

• Aaron Tan, TechTarget

What is AWS Serverless Application Model?

AWS Serverless Application Model (AWS SAM) is an open source framework that helps developers create and deploy serverless applications for the AWS cloud. Continue Reading

By

• Rahul Awati
• Tim Culverhouse, Site Editor

Post Office apologises for IT problem text alert that was never sent

After subpostmasters complained they received no communications from the Post Office when they could not log in to the Horizon IT system, the organisation admits a text message alert failed to be sent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA
• Bryan Glick, Editor in chief

The rise and rise of open source in China

China’s embrace of open source software has evolved into a powerful force in the global technology landscape, driving innovations in cloud computing, artificial intelligence and other areas Continue Reading

By

• Aaron Tan, TechTarget

QiStor flashes key-value storage software for hardware acceleration

US-based startup will develop storage software allied with FPGA chips to allow data storage to bypass spinning disk era block addressing to speed performance and cut energy use Continue Reading

By

• Antony Adshead, Storage Editor

What is an AWS landing zone?

An AWS landing zone is a scalable, secure Amazon Web Services environment that enables AWS users and organizations to launch and deploy workloads and applications in the AWS cloud. Continue Reading

By

• Rahul Awati
• Alexander S. Gillis, Technical Writer and Editor

Post Office Horizon crash disconnected branches from datacentre

The Post Office has apologised to subpostmasters affected by a major IT outage, which stopped them from doing business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is AWS Lambda?

AWS Lambda is an event-driven cloud computing service from Amazon Web Services (AWS) that allows developers to run code without having to provision, administer, or manage compute resources. Continue Reading

By

• Rahul Awati
• David Carty, Site Editor

What is AWS Glue?

AWS Glue is a cloud-based and serverless data integration service that helps users to prepare data for analysis through automated extract, transform and load (ETL) processes. Continue Reading

By

• Rahul Awati
• Ben Lutkevich, Site Editor

Post Office systems crash hits 'collapsing' Horizon system

Thousands of subpostmasters were unable to log into the controversial Horizon IT system at the start of business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A gold medal for Olympic mobile coverage

In this week’s Computer Weekly, we go behind the scenes with Orange, networking partner for the Paris Olympic Games, to discuss the challenges of connecting 120 venues. We talk to a CIO for whom IT accessibility and usability is a very personal concern. And we look at how to keep control of SaaS licensing costs. Read the issue now. Continue Reading

What is AWS Migration Hub?

AWS Migration Hub is a service from Amazon Web Services that enables AWS users to simplify migration to the AWS public cloud. Continue Reading

By

• Rahul Awati
• Tim Culverhouse, Site Editor

Keeping control of SaaS costs

The ease with which someone with a corporate credit card can buy a SaaS product can lead to runaway costs and data leakage risks Continue Reading

By

• Cliff Saran, Managing Editor

Singtel expands GPUaaS offering to Southeast Asia

Singapore telco teams up with the Bridge Alliance industry group to bring its GPU-as-a-Service to enterprises across Southeast Asia Continue Reading

By

• Aaron Tan, TechTarget

New Relic CEO on APAC growth and future of observability

New Relic CEO Ashan Willy talks up growth trajectory in APAC, the company’s long-term vision, and how going private has enabled it to make strategic investments Continue Reading

By

• Aaron Tan, TechTarget

What is Microsoft Azure File Service?

Microsoft Azure Files -- sometimes known as Microsoft Azure File Service -- is a simple, secure, serverless, fully managed and cloud-based file sharing service for enterprise users. Continue Reading

By

• Rahul Awati
• Toni Boger, TechTarget

With the right tools and strategy, public cloud should be safe to use

Despite the complexity and evolving nature of threats, with the right strategy, tools, and constant vigilance, businesses can safely and securely leverage public cloud services Continue Reading

By

• Jason Lau

ASEAN organisations lack mature AI strategy

IBM-commissioned study reveals that while ASEAN organisations are engaging with AI, only 4% have reached a transformative level of AI maturity Continue Reading

By

• Aaron Tan, TechTarget

Newcastle City Council swaps out Oracle Java for Azul

Changes to Oracle’s Java licensing meant the council no longer received free security patches Continue Reading

By

• Cliff Saran, Managing Editor

What is Oracle PartnerNetwork (OPN)?

Oracle PartnerNetwork, also known as OPN, is a channel partner program that provides resources and benefits for value-added resellers (VARs), independent software vendors (ISVs) and other businesses that want to collaborate with Oracle. Continue Reading

By

• Nick Barney, Technology Writer
• Spencer Smith, Site Editor

Post Office brings in new IT chief as it awaits funding for Horizon replacement

Incoming tech leader Andy Nice will be responsible for the troubled programme to replace the Horizon IT system at the heart of the Post Office scandal - and a new non-executive director for technology is on the way too Continue Reading

By

• Bryan Glick, Editor in chief

IR35 public sector reforms: HS2 finalises £6.2m settlement with HMRC over compliance failings

After setting aside over £10m to cover its IR35 compliance liabilities, HS2 accounts confirm the organisation reached a final settlement with HMRC totalling £6.2m Continue Reading

By

• Caroline Donnelly, Datacentre Editor

What is hardware as a service (HaaS)?

Hardware as a service (HaaS) is a procurement model that's similar to leasing or licensing. Hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the responsibilities of both parties. Continue Reading

By

• Nick Barney, Technology Writer
• Yuval Shavit, TechTarget

UK competition regulator looks into Amazon’s Anthropic funding

The Competition and Markets Authority is continuing to look at big tech’s interconnected web of artificial intelligence partnerships Continue Reading

By

• Cliff Saran, Managing Editor

Microsoft and CrowdStrike hit back at Delta’s legal threats

Microsoft and CrowdStrike have rejected claims by Delta Air Lines that it was left high and dry amid thousands of flight cancellations during July’s software outage, accusing the airline of ignoring their offers of help and running out-of-date IT systems Continue Reading

By

• Alex Scroxton, Security Editor

Advanced faces fine over LockBit attack that crippled NHS 111

Advanced Software faces a multimillion pound fine for a series of failings which directly led to a 2022 LockBit ransomware attack that disrupted NHS and social care services across the UK Continue Reading

By

• Alex Scroxton, Security Editor

IR35 public sector reforms: Chancellor urged to review departmental costs generated by blanket bans

Chancellor Rachel Reeves urged to review ‘non-essential’ departmental spend since the introduction of IR35 reforms in April 2017 as part of her push to close £22bn public spending gap inherited from the Conservatives Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How Darussalam Assets is tapping AI in HR operations

Brunei’s Darussalam Assets is leveraging the artificial intelligence capabilities in SAP SuccessFactors to generate job descriptions and optimise recruitment processes Continue Reading

By

• Aaron Tan, TechTarget

Migrating to S/4Hana – how the Co-op made its move

In this week’s Computer Weekly, as SAP users prepare for the deadline to move off the ECC platform, we find out how the Co-op is migrating to S/4Hana. Our latest buyer’s guide looks at how to manage SaaS and on-premise software licensing. And we talk to former NCSC CEO Ciaran Martin about the true risks from nation-state cyber attacks. Read the issue now. Continue Reading

World’s largest companies at near-universal risk of supply chain breach

Data from SecurityScorecard once again focuses on the interconnected nature of business supply chains and the risk posed to operational resilience by unexpected IT problems and cyber threats Continue Reading

By

• Alex Scroxton, Security Editor

What is professional services automation (PSA)?

Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Continue Reading

By

• Nick Barney, Technology Writer
• John Moore, Industry Editor

ServiceNow expands footprint in APAC, doubles down on AI

ServiceNow has been building local teams, targeting customers in regulated industries and doubling down on AI to expand its presence in the fast-growing Asia-Pacific region Continue Reading

By

• Aaron Tan, TechTarget

Post Office scandal: Phases 5 and 6 had islands of conscientiousness in great depths of neglect

Computer Weekly rounds up the latest phase of the Post Office Horizon scandal public inquiry after a marathon 16 weeks of questions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bounteous x Accolite, Nokia boost 5G API use-case development

Global comms tech provider enters into collaboration with digital transformation services consultancy to deploy Network as Code platform with API developer portal, with initial focus on use cases in areas of healthcare, gaming and utilities Continue Reading

By

• Joe O’Halloran, Computer Weekly

Second round of ChipStart sees 11 more companies receive support

Government-backed ChipStart initiative aims to support UK startups developing semiconductor technology Continue Reading

By

• Cliff Saran, Managing Editor

How CrowdStrike is leveraging AI to empower security teams

CrowdStrike CTO Elia Zaitsev explains how the company’s multi-agent AI architecture can help to enhance analyst efficiency and tackle cyber security challenges Continue Reading

By

• Aaron Tan, TechTarget

CrowdStrike shareholders sue, alleging false security claims

A US pension fund is lining up a lawsuit against CrowdStrike, claiming the cyber company lied about the integrity of its systems, leading to failings that caused a worldwide IT outage Continue Reading

By

• Alex Scroxton, Security Editor

Mayor launches London Privacy Register for smart city information

To increase transparency around and trust in London’s smart city technology deployments, the London Privacy Register aims to provide the public with more information about the systems they encounter in their day-to-day lives Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

CrowdStrike blue screen bug serves a stark warning

In this week’s Computer Weekly, we analyse the lessons from the global IT outage caused by the blue screen bug in CrowdStrike security software. We talk to the data chief of Barilla, the €4bn pasta maker, about the benefits of asking, “So what?” And we find out how Finland is taking a lead on quantum computing. Read the issue now. Continue Reading

APAC organisations can cut carbon emissions with AWS

Accenture study reveals that APAC organisations can significantly reduce their carbon footprint by migrating workloads from on-premise datacentres to AWS Continue Reading

By

• Aaron Tan, TechTarget

8 blockchain-as-a-service providers to have on your radar

You don't have to build your blockchain project from the ground up. These cloud-based service providers can provide the necessary infrastructure, networking and development tools. Continue Reading

By

• Christine Campbell, The Alpha Content Company
• Tony Kontzer

CrowdStrike update chaos explained: What you need to know

A botched software update at cyber security firm CrowdStrike has caused IT chaos around the world. Learn more about the global CrowdStrike update outage as it develops Continue Reading

By

• Alex Scroxton, Security Editor

What are availability zones?

Availability zones (AZs) are isolated or separated data centers located within specific regions in which public cloud services originate and operate. Continue Reading

By

• Rahul Awati
• Alexander S. Gillis, Technical Writer and Editor
• David Carty, Site Editor

CrowdStrike says most Falcon sensors now up and running

The vast majority of CrowdStrike Falcon sensors affected by a coding error have now been recovered, with a final resolution expected this week Continue Reading

By

• Alex Scroxton, Security Editor

WTO digital trade agreement aims to modernise global commerce

A digital trade deal negotiated over five years at the World Trade Organization has been signed by 91 countries, laying the groundwork for a new global digital trade regime Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

What is infrastructure as a service (IaaS)?

Infrastructure as a service (IaaS) is a form of cloud computing that provides virtualized computing resources over the internet. Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• Stephen J. Bigelow, Senior Technology Editor

What is an Amazon EC2 Instance? Types, features and pricing

An Amazon EC2 instance is a virtual server in Amazon's Elastic Compute Cloud (EC2) scalable compute platform for running applications on the Amazon Web Services (AWS) cloud. Continue Reading

By

• Rahul Awati

Interview: Abhijit Dubey, global CEO, NTT Data

A merger between NTT Data and NTT Ltd has created a $30bn tech services and consulting business. We speak to its new CEO to find out what it has to offer IT leaders Continue Reading

By

• Bryan Glick, Editor in chief

Cloud security challenges not just technological

The Computer Weekly Security Think Tank considers how CISOs and security practitioners should ensure that the business can make use of public cloud services safely and securely and avoid accidental or deliberate data leakage. Continue Reading

By

• Temi Akinlade

Vince Cable says the Post Office ‘lied’ to the government over Horizon issues

In the latest Post Office scandal public inquiry hearings, Vince Cable and Greg Clark reflected on their time as the minister heading the department responsible for the Post Office Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office ‘acted the victim’ and civil servants ‘abandoned their principles’, says former minister

Former government minister tells inquiry the Post Office always played the victim of subpostmasters that it considered either ‘incompetent’ or ‘criminal’ Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Qualtrics CEO: AI can make businesses more human

Qualtrics CEO Zig Serafin believes AI can democratise experience management and help businesses better understand what matters to both customers and employees Continue Reading

By

• Aaron Tan, TechTarget

Former minister felt she was fighting department over Post Office controversy

Former government minister was fighting with Shareholder Executive officials as she probed for information following allegations brought to her by MPs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA