IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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News
14 Nov 2024
Virtual wards to digital feedback: the Nordic approach to post-pandemic healthcare
Post-pandemic healthcare is benefitting from Nordic tech foresight, with the country bringing digital change to the world’s health sector to allow for more remote care Continue Reading
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News
04 Dec 2023
Atos selected for UEFA Euro 2024 IT contract
IT services company Atos will deliver on-site and remote IT services for next year’s international football event in Germany Continue Reading
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News
15 Feb 2013
Bad outsourcing decisions cause 63% of data breaches
Bad outsourcing decisions nearly two-thirds of data breaches investigated by security firm Trustwave in the past year Continue Reading
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News
15 Feb 2013
IT budgets to grow in 2013 as economy bumps along
UK IT departments are planning to spend more on IT in 2013 despite the downturn, a worldwide survey of IT managers has revealed Continue Reading
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Photo Story
13 Feb 2013
European IT services spending priorities 2013
Find out the results of TechTarget's 2013 European services purchase intentions survey. Continue Reading
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Opinion
30 Jan 2013
The great deverticalisation – part 1: the street
Why do we persist in running vertically integrated organisations when standardising many of these processes would free us up to do things so much better, and more cheaply? Continue Reading
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News
21 Jan 2013
UK will be 33,300 short of IT workers by 2050, finds research
The UK will be short of 33,300 IT workers in 2050 as a result of a skills shortage, an ageing workforce and a restrictive migration policy Continue Reading
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News
16 Jan 2013
Post Office wants to get to bottom of IT system allegations
A system that set out to modernise the Post Office in 1996 is under the spotlight after claims that Horizon accounting system is error prone Continue Reading
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News
11 Jan 2013
NATS says BI key to five-year investment plan
The UK’s air traffic control business NATS will make business intelligence (BI) a priority investment over the next five years Continue Reading
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News
08 Jan 2013
MPs slam the award of government contracts to tax-avoiding IT firms
MPs allege that Accenture used revenue from its deal with HMRC to reduce its tax bill Continue Reading
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E-Zine
07 Jan 2013
IT spending to rise in 2013
Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading
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News
07 Jan 2013
Parliamentary commission calls for electrified banking ring fence
A parliamentary report on plans to separate retail and investment banking calls for legislation to prevent breaches of the ring fence Continue Reading
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News
03 Jan 2013
Immigrants wrongly told to leave UK due to inaccurate data
Some immigrants have been accidentally contacted by Capita and told to leave the UK as a result of inaccurate data used in a government push to remove thousands of illegal immigrants Continue Reading
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News
24 Dec 2012
Top 10 IT outsourcing stories of 2012
Research into the UK outsourcing sector in 2010 found that 7.4% of the UK’s total production came from outsourcing, and about a third of that – some £38.7bn – was IT outsourcing Continue Reading
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News
19 Dec 2012
Unilever ramps up social networking for recruitment
Unilever has agreed a five-year HR BPO contract with Accenture that will expand the manufacturer’s recruitment activity into social networking Continue Reading
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Blog Post
17 Dec 2012
How data analytics can unlock value in BPO
BPO used to be about cutting costs. But today, through the use of technology, much more can be gained by outsourcing a process. The ability to collect and analyses the massive volumes of data ... Continue Reading
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News
13 Dec 2012
Liam Maxwell named as first government chief technology officer
Liam Maxwell becomes the first Whitehall CTO, in the latest stage of a major shake-up of the government IT leadership organisation Continue Reading
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News
12 Dec 2012
Low-level tasks eat up 30% of IT departments' time, report reveals
IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading
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News
06 Dec 2012
MPs call for wider promotion of mutuals beyond Whitehall
Mutuals need to be effectively promoted across the whole public sector, not just Whitehall, say MPs Continue Reading
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News
28 Nov 2012
Capita set to win £1.7bn Staffordshire outsourcing deal
Capita has been named preferred bidder in an educational support services joint venture with Staffordshire County Council, in a deal worth £1.7bn over 20 years. Continue Reading
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News
20 Nov 2012
Cloud computing IT outsourcing contracts triple
Global IT outsourcing deals with a cloud computing element have tripled in number since 2010, according to Information Services Group (ISG) Continue Reading
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News
16 Nov 2012
Government wants suppliers to reveal UK taxes
Government officials are considering the viability of ordering suppliers bidding for contracts to disclose the tax they pay relative to UK sales Continue Reading
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News
16 Nov 2012
London Stock Exchange technology sales up
The growth of the London Stock Exchange’s MillenniumIT software has outstripped the wider business, with a 19% increase in sales of its trading software Continue Reading
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News
08 Nov 2012
Capgemini reduces consultancy charges
Capgemini has lowered pricing in its consulting and local professional services businesses, according to its latest quarter results. Continue Reading
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News
26 Oct 2012
Cloud HR pivotal to Direct Line share offering
Cloud HR proved pivotal to insurance group Direct Line separating from the Royal Bank of Scotland (RBS) before it launched on the stock market Continue Reading
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News
25 Oct 2012
UK public sector contracts keep Atos Origin Q3 results buoyant
Large public sector contracts buoy IT services company Atos Origin, which has reported double-digit growth in the UK for its third quarter Continue Reading
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News
23 Oct 2012
CSC struggling to make a profit from Royal Mail outsourcing deal
CSC has stemmed losses in its 10-year outsourcing deal with Royal Mail through job cuts, tax breaks and relief payments, according to accounts Continue Reading
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News
22 Oct 2012
CW Special report on Atos
This 11 page special report, packed with graphs and charts, gives you the facts on Atos, its strategy, products and services and financial performance. Continue Reading
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News
22 Oct 2012
Calculating Training ROI
This guide from ESI International offers essential tips on calculating the return on investment of your training programme. Continue Reading
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News
12 Oct 2012
CIO interview: Frank Modruson, Accenture
Accenture’s CIO Frank Modruson on providing IT to 250,000 people who think they could do your job and why video is the next big thing Continue Reading
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News
09 Oct 2012
Case study: Syngenta multi-sourcing key to business growth
Agri-business giant Syngenta has put multi-sourced IT at the heart of its ambitious plan to double its revenues in the next 8 years Continue Reading
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News
04 Oct 2012
Edinburgh Airport outsources IT infrastructure
Edinburgh Airport’s new owner plans to grow the business, with a multi-million pound IT outsourcing deal the first of many investments Continue Reading
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News
04 Oct 2012
Meg Whitman unveils HP turnaround plan
HP CEO Meg Whitman has unveiled a five-year plan for the troubled enterprise, admitting the turnaround would take longer than expected Continue Reading
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News
02 Oct 2012
Rolls-Royce signs outsourcing deal with HP
Rolls-Royce has awarded a five-year contract to HP to host its applications, as part of the company’s multi-vendor IT strategy. Continue Reading
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News
25 Sep 2012
How agile is Universal Credit?
The DWP claims the IT for its flagship Universal Credit project is developed using agile principles. But how agile is a seven-year £2.2bn project? Continue Reading
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News
18 Sep 2012
Service Provider Performance
This exclusive report from KPMG assesses UK outsourcing trends and satisfaction levels with service providers. Continue Reading
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News
17 Sep 2012
Fujitsu blacklisting part of tighter government policy
Government policy flags up suppliers that perform poorly but, with so few, how far can government practically address failed outsourcing contracts? Continue Reading
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News
17 Sep 2012
E.ON outsources applications to Capgemini
Utility giant E.ON has outsourced application services to Capgemini as part of a five-year restructure of its IT services in a deal worth about €50m Continue Reading
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News
11 Sep 2012
Cabinet Office blacklists Fujitsu from government IT contract tenders
The Cabinet Office has banned Fujitsu and another IT supplier from tendering for public sector IT contracts as they constitute too high a risk Continue Reading
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News
10 Sep 2012
Bank of England hires 145 IT staff for Prudential Regulatory Authority
The Bank of England is to hire 145 IT staff for its new financial services regulatory body, the Prudential Regulatory Authority (PRA) Continue Reading
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News
04 Sep 2012
NHS claws back £1bn as CSC negotiations come to an end
The Department of Health claws back £1bn from CSC as negotiations with the troubled supplier come to an end. Continue Reading
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Feature
29 Aug 2012
Outsourcing IT services: goals and negotiations
Tactical and strategic negotiations are important to businesses of all sizes, from SMEs to the largest enterprises Continue Reading
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News
28 Aug 2012
CW Special report on Capgemini
This 8 page special from Computer Weekly offers a critical assessment of Capgemini, its strategy, products, services and financial performance. Continue Reading
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News
23 Aug 2012
How did EDS lose $8bn in value in four years?
HP is writing off $8bn after the drop in value of EDS, which was acquired in 2008 - how did the outsourcing business fall so far so fast? Continue Reading
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News
22 Aug 2012
SCC becomes first supplier to win G-Cloud security accreditation
IT infrastructure company SCC has become the first supplier on the government’s CloudStore to win pan-government security accreditation. Continue Reading
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News
21 Aug 2012
Interview: David Weymouth, operations director at RSA
David Weymouth, group director of operations and risk at insurance giant RSA, talks to Computer Weekly about the key changes affecting finance technology, and why government intervention to force an overhaul of banks’ IT systems would not work Continue Reading
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News
13 Aug 2012
The Olympics in technology stats
Computer Weekly takes a look at how we experienced “the most connected Games ever” with our round-up of key technology stats Continue Reading
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News
09 Aug 2012
NHS sees £100m reduction in exposure to CSC contracts
The Department for Health’s financial exposure to its contracts with troubled supplier CSC have decreased by £100m in just three months. Continue Reading
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News
06 Aug 2012
Putting innovation on the outsourcing menu
Cliff Saran investigates what happens when systems integrators are asked to innovate Continue Reading
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News
02 Aug 2012
Atos and Capita win £540m in controversial DWP disabilities testing contract
The Department for Work and Pensions (DWP) has been slammed by disabled charities for awarding £540m in contracts to Atos and Capita to test the eligibility of disabled people receiving benefits. Continue Reading
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News
31 Jul 2012
Interview: Denise McDonagh, government G-cloud director
Denise McDonagh talks about the challenges of the G-cloud programme and how the government is reducing dependence on large outsourcers. Continue Reading
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News
30 Jul 2012
UK public sector sales drive Steria growth
French outsourcer Steria has posted steady growth in the UK for its second quarter, driven by an improvement in public sector sales. Continue Reading
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News
30 Jul 2012
CGI sees profits fall 30% amid Logica takeover
CGI, the Canadian IT firm that is acquiring UK outsourcer Logica, has announced a fall in net income of 30% following the takeover announcement. Continue Reading
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News
25 Jul 2012
Customers urged to boycott CSC over CIA 'torture flights'
CSC customers are being urged to boycott the supplier over allegations that it took part in illegal CIA rendition flights in the US "war on terror" Continue Reading
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News
20 Jul 2012
Eurozone crisis hits IT outsourcing
IT outsourcing contract values hit their lowest in five years as fears over the stability of the Euro restrain European business spending Continue Reading
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News
20 Jul 2012
CW Buyer's Guide: Outsourcing
This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance. Continue Reading
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News
19 Jul 2012
Businesses outsource IT for reasons other than cost
Cost-cutting is diminishing in importance as a reason to outsource IT, according to research of 630 contracts worth £14bn carried out by KPMG Continue Reading
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News
13 Jul 2012
Outsourcing the problem of software security
This report from analyst group Quocirca assess the benefits of using on-demand services to ensure security throughout the application life cycle. Continue Reading
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Feature
25 Jun 2012
How technology is changing BPO
Karl Flinders discovers how IT has become central to the provision of outsourced business processes Continue Reading
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News
13 Jun 2012
The cloud will move supercomputers into the mainstream
Cloud computing will move supercomputers out of the research labs into mainstream business, says Amazon Continue Reading
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Photo Story
21 May 2012
How high performance computing could make Marussia F1 champion
We take a tour of the Marussia F1 Team's base in Banbury to see how HPC technology is helping the Formula 1 team competitive but on a budget. Continue Reading
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News
16 May 2012
London 2012 Olympic Games IT enters final test
The Atos team controlling the IT for the London 2012 Olympic Games are recreating the environment for a final test before systems go live Continue Reading
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News
09 May 2012
Indian IT services firm Infosys opens UK apprenticeship scheme
Indian IT services firm Infosys is to offer UK apprenticeship places with the National Apprenticeship Scheme (NAS) over the next five years Continue Reading
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Opinion
03 May 2012
Why the public sector is turning to multi-sourcing
Sarah Burnett explains why the public sector is moving from single sourcing to multi-sourcing, in an age of austerity. Continue Reading
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News
01 May 2012
How global recruitment company runs IT with one in-house worker
Recruitment services company Alexander Mann Solutions is harnessing cloud computing and expanding nearshore IT services to support a one-man internal IT department. Continue Reading
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News
01 May 2012
G-Cloud cost £4.93m to set up, says Maude
The government’s G-Cloud programme and CloudStore cost £4.93m to set up, Cabinet Office minister Francis Maude said in response to a parliamentary question. Continue Reading
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News
30 Apr 2012
Government launches MyCSP mutual project
The government has launched the first of a planned series of mutuals which take public services and split the ownership between government, staff and private sector. Continue Reading
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News
24 Apr 2012
Special report on Capita
This independent report is essential reading for any organisation working with, or thinking of working with Capita. Continue Reading
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News
20 Apr 2012
Outsourcing in the UK slows down in early 2012
Outsourcing in the UK has slowed considerably in the first three months of 2012 with the value of contracts signed falling well below last year. Continue Reading
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News
16 Apr 2012
HP losing grip of EDS’s Ministry of Defence contract
HP’s grip on a flagship Ministry of Defence contract could be weakening after CSC took over a key outsourcing deal. Continue Reading
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News
13 Apr 2012
Special Report on IBM
This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, and the services it offers. Continue Reading
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News
04 Apr 2012
Atos completes first live software rehearsal for London 2012 Olympics
Atos has completed the first live rehearsal of IT, communications, media, sports and security systems for the London 2012 Olympics Continue Reading
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News
04 Apr 2012
Global lessons in eHealth implementation
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. Continue Reading
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News
03 Apr 2012
How the cloud found Mitchells & Butlers
The cloud was found to be a good fit for hospitality company Mitchells & Butlers after it approached IT providers with a set of outcomes Continue Reading
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News
02 Apr 2012
UK business fears impact of new EU data protection framework
More than half of senior UK IT managers in large enterprises believe the proposed new EU data protection framework will cost their business more money, a survey has revealed Continue Reading
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News
27 Mar 2012
Retail and insurance lead two-speed IT spending
More IT-based businesses are starting with greater investment in IT after the slowdown, but with lopsided demand as businesses increase spending at different rates Continue Reading
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News
26 Mar 2012
Department for Work and Pensions outsources IT for universal credit welfare to India
The government is outsourcing IT development for the universal credit welfare programme to India despite promises to keep data projects in the UK Continue Reading
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News
21 Mar 2012
EDF signs £100m datacentre deal with Atos
Energy company EDF has signed a £100m 10-year deal with outsourcing provider Atos for datacentre services Continue Reading
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Blog Post
20 Mar 2012
Highland council Fujitsu IT services deal still problematic
A £70m IT services contract, signed by the Highland Council in Scotland with Fujitsu, is causing friction as the sitting council and the opposition unite in protest at the contract's failure to ... Continue Reading
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News
19 Mar 2012
Capgemini takes on Rolls Royce service integration role
Rolls Royce has awarded Capgemini a contract to manage its new multi-sourced strategy as it moves away from sourcing everything from HP. Continue Reading
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News
13 Mar 2012
Global Sourcing Trends in 2012
The latest IT outsourcing trends from global law firm Morrison & Foerster. Continue Reading
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News
12 Mar 2012
Cloud and big data to drive BPO benefits
Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector. Continue Reading
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News
05 Mar 2012
NHS trusts to be freed from CSC contract commitments
The Department of Health has proposed a deal with CSC to release trusts in the National Programme for IT from their contractual obligations to use software from the troubled supplier. Continue Reading
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News
02 Mar 2012
Somerset Council to bring Southwest One services back in house
Somerset County Council is seeking to bring key services back in house from Southwest One , the troubled joint-venture it created with IBM in 2007. Continue Reading
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News
23 Feb 2012
IT service buyers cautious but no panic
Economic uncertainty has led to less demand for IT services but panic has not set in as Western IT services firms report modest growth. Continue Reading
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News
16 Feb 2012
Capgemini sales jump 11% in 2011 as growth continues in 2012
IT services provider Capgemini increased its sales by over 11% in 2011 as high demand at the end of last year continued into 2012 Continue Reading
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News
08 Feb 2012
CIO interview: Rob Fraser, IT director, Sainsbury’s
Sainsbury’s IT chief talks about why in-house IT works better than outsourcing and how to double revenue without doubling IT spend. Continue Reading
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News
07 Feb 2012
More than half of government projects behind schedule
More than half of major government projects are behind schedule, according to the head of Whitehall's Major Projects Authority. Continue Reading
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News
19 Jan 2012
Construction firm extends IT outsourcing
Taylor Wimpey has extended an IT outsourcing agreement with Logica as it embarks on a major change programme. Continue Reading
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News
17 Jan 2012
Indian outsourcers TCS and HCL see profits boom
Indian outsourcing companies Tata Consultancy Services (TCS) and HCL both saw profits grow by more than 20% in their quarterly results. Continue Reading
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News
16 Jan 2012
Apple aims to improve working conditions for technology workforce
Apple has published a list of all suppliers for the first time and says it will allow independent observers into its facilities around the world to monitor working conditions. Continue Reading
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News
13 Jan 2012
NHS Trust to appeal £375k data loss penalty
An NHS Trust is to appeal against a proposed monetary penalty of £375,000 after after patient records were stolen from a hospital and sold on eBay. Continue Reading
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News
10 Jan 2012
Healthcare IT is a beneficial force, say doctors
IT in the NHS has had a bad press in recent years as a result of the problems associated with the now defunct £12bn NHS National Programme for IT, but most doctors in England believe IT improves patient care. Continue Reading
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News
10 Jan 2012
Accenture bolsters public sector skills
Services giant Accenture has recruited two former civil servants to its ranks to boost its UK and global public sector services capabilities. Continue Reading
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News
04 Jan 2012
Shell moves SAP maintenance to Accenture
Oil giant Shell has transferred the management of its HR and payroll applications to Accenture as part of a multi-year SAP managed service. Continue Reading
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News
03 Jan 2012
British Waterways Scotland signs £2.3m ICT deal
British Waterways Scotland has signed a £2.3m deal with business technology company Amor Group to develop its ICT systems. Continue Reading
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News
15 Dec 2011
How HP played a key role in RAF air crew support in Libya
The Ministry of Defence has praised HP over its Advanced Mission Planning Aid system, most recently used to support air crew in Libya. Continue Reading
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News
15 Dec 2011
Royal Mail posts IT services tender
The Royal Mail Group has put out a tender for IT consulting services, which will be worth up to £50m over four years. Continue Reading
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News
14 Dec 2011
Collaboration in the Cloud: everything to everyone, or too good to be true?
IT decision-makers are already looking to the cloud to support new IT delivery models - such as software-as-a-service (SaaS), platform-as-a-service (PaaS) and infrastructure-as-a-service (IaaS). Continue Reading
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News
13 Dec 2011
The reality behind the hype: Government cloud computing
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. Continue Reading
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News
13 Dec 2011
Do CIOs have more clarity about cloud computing?
This research shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, CIOs accept it offers benefits. Continue Reading
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News
12 Dec 2011
Quocirca: The market landscape for print security
This report by Quocirca analyst Louella Fernandes provides an overview of the inherent risks when operating an insecure print environment, best practice and the current market. Continue Reading