IT outsourcing
IT outsourcing is a critical consideration for IT managers, but is always a sensitive subject with significant implications for IT department staff. Offshore outsourcing continues to grow in popularity, and the sourcing options for IT managers are increasingly varied. We examine what approach UK organisations are taking to IT outsourcing.
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Feature
21 Nov 2024
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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Feature
17 Nov 2024
Storage technology explained: Flash vs HDD
In this guide, we examine the differences between flash storage and HDD, the rise of NVMe and much denser formats such as QLC, and whether or not flash will vanquish HDD in the all-flash datacentre Continue Reading
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News
21 Jan 2018
Cloud firm speeds customer analytics with Pure Storage arrays
Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads Continue Reading
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Blog Post
18 Jan 2018
There's nothing for government IT outsourcing to learn from Carillion that we don't already know
The demise of construction and services giant Carillion has brought fresh scrutiny of outsourcing in government. Frankly, you could find some event almost every year that brings fresh scrutiny of ... Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
16 Jan 2018
Financial savings just the beginning for CIOs who understand code quality
Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches Continue Reading
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Feature
10 Jan 2018
Inside DBS Bank’s digital journey
The Singapore-based bank laid the foundation for its digital strategy a decade ago, starting with an overhaul of its IT systems before going big on cloud computing in later years Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
22 Dec 2017
Canada’s CGI takes top spot in UK government IT contracts for 2017
Analysis of government procurement data shows CGI topped the table for new IT deals, earning more than four times the amount of its nearest rival Continue Reading
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News
07 Dec 2017
Tieto wins Stockholm’s multimillion IT outsourcing contract
Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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News
28 Nov 2017
Fintech is increasing operational risk to banks
European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading
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News
27 Nov 2017
UK IT professionals could lose out in a free trade deal between UK and India
There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading
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News
22 Nov 2017
IR35 reforms: Consultation on private sector roll-out confirmed in Autumn Budget 2017
The government has confirmed it is preparing to consult on whether or not to roll out the controversial IR35 tax avoidance reforms to the private sector Continue Reading
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News
21 Nov 2017
IR35 reforms: Economic concerns raised over prospect of private sector roll-out
With the government’s stance on rolling out the IR35 reforms to the private sector appearing to soften, IPSE and others air concerns over the threat this move could pose to the post-Brexit economy Continue Reading
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News
15 Nov 2017
DWP insourced 400 staff from HPE into new IT services subsidiary
New arrangement allows Department for Work and Pensions to pay higher base salaries to encourage staff expecting private sector wages Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
19 Oct 2017
Norway’s Trondheim embraces the cloud with Google G Suite
Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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E-Zine
12 Oct 2017
CW Middle East: Internet of things can help Gulf countries to diversify
The Middle East’s push towards economic diversification is driving innovation in internet of things (IoT) applications for emerging services sectors, such as transport and logistics, telecommunications, financial services and tourism. Also read how the Dubai Health Authority is rolling out Salama, a unified electronic medical record (EMR) system, and a survey shows organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT. Continue Reading
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News
25 Sep 2017
Amazon launches Middle East region
Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading
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News
12 Sep 2017
Home Office agrees back-office transformation deal
The Home Office is moving more of its back-office processes into the cloud Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
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News
21 Aug 2017
HSBC streamlines mortgages with Capita software
Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading
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News
10 Aug 2017
New TalkTalk fine takes total for poor data protection to £500,000
Information Commissioner’s Office fines TalkTalk for putting up to 21,000 customers’ details at risk of exposure prior to September 2014 Continue Reading
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News
02 Aug 2017
IT outsourcing demand fuels record deal value in first half of 2017
The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading
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News
25 Jul 2017
Big data means big risk, Swedish Transport Agency leak shows
The Swedish Transport Agency exposed sensitive information by transferring its databases to a third party cloud provider without following data protection procedures Continue Reading
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News
24 Jul 2017
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading
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News
24 Jul 2017
IR35 reforms: IT contractor fleshes out details of potential HMRC legal challenge
Following the early-stage success of efforts to crowd-fund a legal challenge against the IR35 reforms, one of the IT contractors behind the campaign outlines details of what could happen next Continue Reading
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
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News
13 Jul 2017
Cognizant opens London lab to help customers with digitisation
Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading
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E-Zine
13 Jul 2017
CW Middle East: How women can fill the tech skills gap
The growth of the IT sector continues to drive both innovation and employment in the Gulf, but women – as with all industries in the region – are under-represented in technology by significant margins, and could help to fill the tech skills gap. Also in this issue, read about growing threats in Saudi Arabia’s cyber sector, and how Dubai is becoming a world leader in smart city developments. Continue Reading
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News
13 Jul 2017
Verizon denies data loss but admits potentially huge breach
Verizon has responded to reports of millions of customer records being exposed to the internet by saying no data was accessed by malicious third parties, but the incident raises thorny issues Continue Reading
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News
14 Jun 2017
British Airways to outsource contact centre work
British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff Continue Reading
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News
06 Jun 2017
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading
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News
23 May 2017
Economic and political uncertainty drives organisations to rethink IT strategies
CIO job satisfaction reaches a three-year high as organisations hire more IT staff and invest in innovative digital technology Continue Reading
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E-Zine
15 May 2017
Political turmoil threatens global IT services sector
In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading
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News
11 May 2017
BBC signs five-year enterprise ICT deal with Atos
As part of the broadcaster’s Aurora programme, it has signed up to five years of Atos as its technology services provider Continue Reading
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News
02 May 2017
IT outsourcing going strong in the Nordics
IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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News
10 Apr 2017
Outsourcing service left Scottrade Bank customer data exposed
Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading
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News
06 Apr 2017
IR35 reforms: Stakeholders warn of risk to public sector IT projects as contractors walk
With the IR35 reforms coming into force today, 6 April, contracting stakeholders warn of the widespread threat the changes pose to the delivery of public sector IT projects Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
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News
05 Apr 2017
Chocolate maker Barry Callebaut gets sweet on cloud
Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading
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News
05 Apr 2017
Northern Ireland schools to continue with Capita IT services
Two-year, £60m contract extension covers ICT services for 1,100 schools Continue Reading
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News
04 Apr 2017
IR35 reforms: HMRC 'delays' blamed for last-minute public sector compliance panic
Public sector stakeholders claim the late release of HMRC's online tax status assessment tool and its supporting IR35 legislation is causing contractors to leave projects in their droves Continue Reading
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
13 Mar 2017
Nearly 2,000 Lloyds bank IT jobs set to move to IBM in £1.3bn outsourcing deal
Around 2,000 IT staff at Lloyds Banking Group are set to transfer to IBM as part of a seven-year IT outsourcing deal, says union Continue Reading
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News
27 Feb 2017
Santander bank to work with IBM developing mobile apps for staff
Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM Continue Reading
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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News
20 Feb 2017
Accenture to add thousands of US jobs as Trump effect spreads to IT
Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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Feature
14 Feb 2017
Cloud contracts are still a minefield
Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace Continue Reading
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News
10 Feb 2017
Rubbish digital collection needs to be addressed
Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes Continue Reading
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News
09 Feb 2017
Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology
Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation Continue Reading
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News
03 Feb 2017
London Fire Brigade system crashes cause delays reacting to emergencies
Control room system crashes have been causing delays in London Fire Brigade response times Continue Reading
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E-Zine
20 Dec 2016
Data danger: Cyber threats lurk inside every company
In this week’s issue, we investigate the hidden threats lurking in every company and discuss what options CIOs and heads of security have to limit damage. We also look at how CIOs can fund digital initiatives when costs are under pressure, and how Boots has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure. Read the issue now. Continue Reading
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News
06 Dec 2016
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading
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News
18 Nov 2016
HCL completes integration of Volvo Group IT services
Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading
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News
17 Nov 2016
Telenor IoT strategy required core software change
Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading
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News
16 Nov 2016
Hiring cyber security and big data experts named top priority for IT recruiters in 2017
Research suggests IT professionals with expertise in cyber security and big data could find themselves in high demand in 2017 Continue Reading
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
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News
02 Nov 2016
Coca-Cola cloud project bottles rewards for 25,000 staff
Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading
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E-Zine
01 Nov 2016
The future of connected cars
In this week’s Computer Weekly, we examine how software is reshaping the car industry, with internet-connected cars presenting challenges and opportunities for the sector. IT suppliers are putting up prices in the UK as the value of the pound falls – we look at the implications. And Eurostar’s digital chief talks about overhauling IT to meet demanding passenger expectations. Read the issue now. Continue Reading
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News
25 Oct 2016
How collaboration will feature in the future of digital supermarkets
Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading
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E-Zine
20 Oct 2016
Reinventing Bahrain’s Kanoo Group through digital technology
In this quarter’s CW Middle East ezine, we feature the IT journeys of three companies in the region with detailed analysis of recent IT projects that were designed to support business transformation in a changing world. We hear how Bahrain-based conglomerate Kanoo Group is dealing with a company-wide digital transformation, Zahid Group’s biggest-ever IT investment, and how Rotana Hotels is centralising security. Continue Reading
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News
19 Oct 2016
Cloud backup saves data after fire destroys school
Data from The Academy secondary school in the seaside town of Selsey was restored just hours after a fire destroyed most of the premises, thanks to a cloud backup agreement set up a year earlier Continue Reading
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News
11 Oct 2016
IR35 dispute prompts mass walkout of IT contractors from MoD agency
Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands Continue Reading
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News
28 Sep 2016
BlackBerry ends production of mobile phones
Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management Continue Reading
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News
20 Sep 2016
Essex hospital trust upgrades IT infrastructure
Mid Essex NHS Trust upgrades its storage infrastructure to keep up with increasing volumes of data Continue Reading
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E-Zine
14 Sep 2016
Is Europe a growing datacentre destination?
In this quarter’s issue of CW Europe, we ask whether European datacentres will benefit from the UK’s exit from the EU. As the dust settles on the EU referendum and the new-look US-Europe Privacy Shield data transfer agreement, we look at what it could mean for European datacentre operators. For example, 451 Research issued an advisory note several days after the result of the EU referendum, suggesting operators have slowed or suspended datacentre planning until a clearer idea emerges of how the post-Brexit world will pan out. Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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News
30 Aug 2016
Cloud firm Backbone relegates X-IO SAN with Atlantis tiered storage
London-based Backbone uses Atlantis USX as storage virtualisation layer on top of PCIe flash and X-IO and as a stepping stone to hyper-converged infrastructures Continue Reading
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News
02 Aug 2016
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading
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News
28 Jul 2016
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading
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News
28 Jul 2016
Revealed: The battle for GDS – how Whitehall mandarins are trying to carve up digital strategy
Insiders say senior civil servants want to break up the Government Digital Service and return IT to its previous departmental model Continue Reading
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News
26 Jul 2016
Date set for landmark hearing into EU-US data transfers
Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
06 Jul 2016
Lufthansa IT services arm transforms to meet customer demands
IT supplier Lufthansa Systems is changing its business model as its airline customers invest in digital technologies Continue Reading
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News
05 Jul 2016
Nordic CIO interview: Tore Burheim, University of Bergen
IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading
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News
04 Jul 2016
Facilities firm ISS picks IBM Watson IoT to manage client sites
Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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News
27 May 2016
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
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News
04 May 2016
Shell the latest multinational to insource IT offshore
Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading
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News
25 Apr 2016
Lloyds Bank offshores more IT roles to India
Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading
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News
25 Apr 2016
EE to onshore all customer service calls
Mobile operator EE attempts to improve customer services by bringing call handling onshore Continue Reading
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News
21 Apr 2016
GCHQ told analysts to assume surveillance 'bulk data' is legal
Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers Continue Reading
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News
19 Apr 2016
Singapore SME makes HR analytics affordable for other small companies
A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service Continue Reading
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News
15 Apr 2016
Capgemini to build 100-strong team of blockchain specialists
The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading
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News
11 Apr 2016
BBC outsources finance and accounting technology to IBM
IBM will take over the BBC’s accounting and payroll services from SopraSteria in November 2016 as part of a five-year contract Continue Reading
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News
01 Apr 2016
IT services firm creates 500 jobs in Welsh local authority
IT services firm CGI creates 500 jobs in south Wales following a £3.2m investment from the Welsh government Continue Reading
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News
30 Mar 2016
HMRC reaches agreement with IT suppliers on Aspire contract exit
HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal Continue Reading
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News
30 Mar 2016
Security should be driven by business, says Corvid’s Andrew Nanson
Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO Continue Reading
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Feature
29 Mar 2016
Hunters: a rare but essential breed of enterprise cyber defenders
They wait, they watch, they search the outer reaches of networks and the darkest corners of the web, setting traps, crafting tools, collecting evidence and going in pursuit: they are the hunters Continue Reading
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News
29 Mar 2016
Dell offloads services arm to fund EMC acquisition
Dell dumps its services business as it gets ready to take over EMC Continue Reading
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News
24 Mar 2016
The dawn of managed services in the Middle East
Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading
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News
23 Mar 2016
Danish utility NRGi goes offshore for IT platform transformation
Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading