IT operations management and IT support

Post Office scheme was a ‘charade’ that never intended for large compensation pay-outs

The Post Office established a scheme to compensate subpostmasters affected by tech faults, but it was just a ‘charade’, says Public Inquiry KC Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

INDO-MIM taps 3D printing in precision manufacturing

The precision metal parts manufacturer is using HP’s Metal Jet S100 printers to produce components using metal powder for the automotive, healthcare and other industries Continue Reading

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• Kavitha Srinivasa

GooseEgg proves golden for Fancy Bear, says Microsoft

Microsoft’s threat researchers have uncovered GooseEgg, a never-before-seen tool being used by Forest Blizzard, or Fancy Bear, in conjunction with vulnerabilities in Windows Print Spooler Continue Reading

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• Alex Scroxton, Security Editor

Post Office boss used husband’s descriptions in 'Orwellian' ploy to downplay Horizon problems

Post Office CEO sought advice from husband on what words to use in reports to downplay known errors in software, inquiry told. Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Questions for IT and cyber leaders from the CSRB Microsoft report

The US government's CSRB report on last year's state sponsored cyber attacks on Microsoft raises significant concerns for Redmond and its customers. Expert Owen Sayers outlines five key questions IT and cyber security leaders should now consider Continue Reading

By

• Owen Sayers, Secon Solutions

Securing the edge: A new battleground in mobile network security

Edge computing is transforming approaches to mobile network infrastructure, but failure to secure it can expose networks and data to cyber threats. Learn more about the dangers and potential solutions Continue Reading

By

• Isla Sibanda

NCSC announces PwC’s Richard Horne as CEO

Former PwC and Barclays cyber chief Richard Horne set to join UK’s National Cyber Security Centre as CEO Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Post Office lawyer was a jack of all trades, but failed his own

Post Office IT scandal inquiry hears how a lawyer was at the centre of the Post Office’s attempts to prevent problems with its IT system becoming public knowledge Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

IT leaders hiring CISOs aplenty, but don’t fully understand the role

Most businesses now have a CISO, but perceptions of what CISOs are supposed to do, and confusion over the value they offer, may be holding back harmonious relations, according to a report Continue Reading

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• Alex Scroxton, Security Editor

IT operations (IT ops)

The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization. Continue Reading

By

• Kinza Yasar, Technical Writer
• Paul Kirvan
• Kate Brush

Post Office boss signed off hush money to cover up smoking gun

A former Post Office boss admitted the pain and suffering of subpostmasters could have been avoided had the organisation done the right thing Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

CW Innovation Awards: Arming for efficiency

Fujifilm Business Innovation Australia’s automated scheduling application has been able to schedule unplanned service calls automatically and reduce travel times for its technicians Continue Reading

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• Edwin Yapp

Alan Bates and JFSA won’t back down in fight with government and Post Office

Over the past 15 years, Computer Weekly has learnt that Alan Bates and the Justice for Subpostmasters Alliance don’t give up, and it would be crass to disregard their plans Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Assessing the sustainability of cloud AI services

Using AI-optimised hardware and minimising data movements are some of the ways to mitigate the environmental impact of using cloud AI platforms Continue Reading

By

• Ed Anderson

Threat actors look to stolen credentials

In 2023, threat actors wrought havoc on corporate networks by logging in through valid accounts, and as bad actors begin investing in AI to help them identify priority targets, this problem is only expected to worsen in the future Continue Reading

By

• Martin Borrett

Government could still replace Fujitsu in key nuclear contract

Fujitsu’s first government contract of the year could be just a stay of execution as department says that all replacement options are still being considered Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Post Office boss said subpostmasters had hands in till and blamed technology for missing cash

Former boss reacted to 2009 Computer Weekly expose by telling a colleague that 'subbies with their hands in the till' were blaming technology for their own theft Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Former Post Office executive’s neglect prolonged Horizon reliability myth

Executive’s failure to provide terms of reference for a controversial Post Office investigation into its own computer system resulted in a one-sided whitewash report Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Cyber crooks poison GitHub search to fool developers

Researchers share data on new technique whereby malicious actors are manipulating GitHub’s search function and using cleverly crafted repositories to distribute malware Continue Reading

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• Alex Scroxton, Security Editor

Salesforce helps customers establish bug bounty programmes

Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes Continue Reading

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• Alex Scroxton, Security Editor

UK plc failing on multiple cyber measures

Government report shows 50% of businesses and 32% of charities reported a cyber attack or breach in the past 12 months and organisations across the UK are failing on multiple cyber measures Continue Reading

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• Alex Scroxton, Security Editor

Greek government fined over AI surveillance in refugee camps

Greece’s Data Protection Authority has issued a €175,000 fine against the country’s migration ministry over its deployment of artificial intelligence-powered security systems in refugee camps after the watchdog’s investigation found ‘serious shortcomings’ with the roll-out Continue Reading

By

• Lydia Emmanouilidou

What Cisco’s Splunk acquisition means for APAC customers

APAC organisations can expect better visibility and insights into their networks and applications along with automation and response capabilities to improve their digital resilience Continue Reading

By

• Aaron Tan, TechTarget

Further extension to controversial Post Office contract with Fujitsu inevitable

Post Office is seeking software developers as it replaces the controversial Horizon system from Fujitsu with an in-house alternative Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Changes needed for SOCs and CSIRTs, claims Dutch research institute

Cyber security specialists need a game-changer to keep up with their adversaries, who increasingly use automation and AI for their attacks Continue Reading

By

• Kim Loohuis

Education sector facing huge VMware cost increases after Broadcom ends discounts

UK non-profit London Grid for Learning and Belgian university KU Leuven are just two of the academic organisations facing huge licensing increases after Broadcom scraps VMware academic discount scheme Continue Reading

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• Cliff Saran, Managing Editor

Forrester: IT departments are blowing their cloud budgets

A poll of IT decision-makers has found that cloud spending is rising, driven by more workloads and ineffective IT architecture planning Continue Reading

By

• Cliff Saran, Managing Editor

RDP abused in over 90% of cyber attacks, Sophos finds

Threat actors continue to see great success using simple, tried and tested methods, and many defenders are failing to do the basics Continue Reading

By

• Alex Scroxton, Security Editor

Ransomware kill switch may save 99% of files from encryption

MDR specialist Adlumin says its new features will help customers stop in-progress ransomware attacks before they can cause significant damage Continue Reading

By

• Alex Scroxton, Security Editor

Fujitsu staff instructed how to bid for government contracts during self-imposed ban

Leak reveals how Fujitsu advises staff to approach UK government customers during its self-imposed bidding pause, as well as details of a multimillion-pound project to protect its reputation Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Open source alert over intentionally placed backdoor

A backdoor in the open source XZ Utils data compression library could have led to widespread compromise across the Linux ecosystem - and the community is on the trail of a developer who seems to be behind it Continue Reading

By

• Alex Scroxton, Security Editor

Remote access is the Post Office’s known unknown

Calls for criminal investigation after covert recordings are latest evidence to reveal extent of Post Office knowledge of remote access to subpostmaster accounts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cyber spies, not cyber criminals, behind most zero-day exploitation

Analysis from Google has found that zero-day vulnerabilities are much more heavily exploited for espionage purposes than for financially motivated cyber crime Continue Reading

By

• Alex Scroxton, Security Editor

Qilin ransomware gang claims cyber attack on the Big Issue

A ransomware attack on the systems of publisher and social enterprise Big Issue Group has been claimed by the Qilin gang Continue Reading

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• Alex Scroxton, Security Editor

Shareholders win when businesses do better at cyber

The more advanced a company’s cyber security performance, and the more engaged its board is with security issues, the greater the return for shareholders, a report has found Continue Reading

By

• Alex Scroxton, Security Editor

Sums of money Post Office ‘stole’ from subpostmasters may never be known

MP asks government minister for figure on how much money the Post Office took from subpostmasters who were wrongly blamed for accounting shortfalls Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Cloud Native Computing: A Computer Weekly Downtime Upload podcast

We speak to Priyanka Sharma, the executive director of the Cloud Native Computing Forum about having blind faith in tech innovation Continue Reading

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• Cliff Saran, Managing Editor

Nationwide building society falls victim to IT outage

Nationwide joins McDonald’s, Greggs, Sainsbury’s and Tesco as the fifth major high street name to experience an IT service outage in the space of a week Continue Reading

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• Alex Scroxton, Security Editor

NCSC guidance to help CEOs work through cyber incidents

The NCSC has published in-depth guidance on how business leaders should respond to a cyber attack or data breach. Learn about some of the key steps you will need to follow Continue Reading

By

• Alex Scroxton, Security Editor

Post Office scandal fallout for Fujitsu could open UK public sector to Indian giants

Post Office scandal has damaged public trust in Japanese IT supplier Fujitsu, which could open door to primed rivals Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Greggs forced to close branches amid IT issue

Greggs is the latest in a string of retailers hit by IT problems that have caused major disruption Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

ServiceNow acquires 4Industry, EY Smart to boost smart industry

Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation Continue Reading

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• Joe O’Halloran, Computer Weekly

SAP S/4HANA data migration beset by poor and fragmented strategy

Survey finds customers transitioning to S/4HANA lack strategic thinking and skills, can’t access data, face challenges in data duplication, can’t use AI, and worry about compliance Continue Reading

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• Antony Adshead, Storage Editor

The Security Interviews: Alex Yampolskiy, SecurityScorecard

Alex Yampolskiy conceived the idea for risk management specialist SecurityScorecard after getting stung by a SaaS supplier that was being cavalier with its customer data. He tells his story to Computer Weekly Continue Reading

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• Alex Scroxton, Security Editor

Neos Networks beefs up C-suite to prep for new phase of accelerated growth

Following recent investments in its UK-wide high-capacity network, critical network infrastructure provider makes two C-level appointments aimed at making the company ready to embark on a new phase of accelerated growth Continue Reading

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• Joe O’Halloran, Computer Weekly

Tips to improve IT sustainability

With every business function being asked to look closely at their carbon footprint, we look at ways to achieve greener IT operations Continue Reading

By

• Cliff Saran, Managing Editor

continuous delivery (CD)

Continuous delivery (CD) is an approach for software delivery in which development teams produce and test code in short but continuous cycles to improve software quality. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor

UK’s AI ambitions pointless while cyber security is still neglected

The UK’s AI ambitions may be at considerable risk without stronger cyber defences across the private and public sectors Continue Reading

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• Alex Scroxton, Security Editor

Global McDonalds IT outage result of third-party error

An IT outage that forced McDonald's to temporarily shutter thousands of restaurants has been blamed on a configuration error by a third-party supplier, but there is no suspicion of foul play Continue Reading

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• Alex Scroxton, Security Editor

Controversial Post Office Capture software was completely rewritten in 1994

MP demands that the Post Office put effort into fully explaining the development and use of error-prone software used before Horizon in the 1990s Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft AI-powered cyber service to go live in April

After a year being previewed by beta customers, Microsoft’s much vaunted Copilot for Security service is about to go on general release, promising time savings and improved accuracy for hard-pressed security pros Continue Reading

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• Alex Scroxton, Security Editor

British Library opens up over ransomware attack to help others

The British Library has opted for full transparency after experiencing a devastating ransomware attack, publishing details of the intrusion, its response and the lessons it has learned Continue Reading

By

• Alex Scroxton, Security Editor

TotalEnergies upgrades OT network to increase safety, performance, cyber security

Global multi-energy company upgrades operational technology network on its North Sea oil and gas platforms with next-generation infrastructure to ensure efficient operation of critical infrastructure Continue Reading

By

• Joe O’Halloran, Computer Weekly

Unprecedented bill to exonerate hundreds of wrongly convicted Post Office workers arrives

Unprecedented legislation that will see hundreds of former subpostmaster convictions for fraud and theft overturned begins its journey through Parliament Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

March Patch Tuesday throws up two critical Hyper-V flaws

Two critical vulnerabilities in Windows Hyper-V stand out on an otherwise unremarkable Patch Tuesday Continue Reading

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• Alex Scroxton, Security Editor

Nationwide IT infrastructure poised to absorb Virgin Money

A Nationwide takeover of Virgin Money will be the biggest financial services acquisition since 2008, but what about the IT challenges and opportunities that go with it? Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Current subpostmaster account shortfalls reveal extent of Post Office’s pre-2019 neglect

Hundreds of current subpostmasters might have been hounded for money or prosecuted had the Post Office not been forced to change its ways in 2019 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Vinnova launches National Digital Advancement project

Swedish state innovation initiative invests in a network of regional research and development centres Continue Reading

By

• Gerard O'Dwyer

A better way to manage hybrid or multicloud deployments

Cloud-native strategies notwithstanding, workloads running on-premise or in private clouds will continue to present management challenges Continue Reading

By

• Fleur Doidge

IT service delivery

IT service delivery is the way a corporation provides users access to IT services, such as applications, data storage and other business resources. IT service delivery covers design, development, deployment, operation and retirement. Continue Reading

By

• Gavin Wright
• Stephen J. Bigelow, Senior Technology Editor

BA sets out plan to revamp IT, add AI and update website

Airline plans to migrate 700 systems to cloud and run custom version of Teams to support in-flight customer comms with ground staff Continue Reading

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• Cliff Saran, Managing Editor

Cash-strapped cyber pros go rogue on the dark web

Research conducted by CIISec has turned up worrying evidence of hard-up legitimate cyber professionals offering their services to the cyber criminal underground Continue Reading

By

• Alex Scroxton, Security Editor

Rapid7 hits out over botched vulnerability disclosure

Software development firm JetBrains and security specialist Rapid7 fall out over the handling of a critical vulnerability disclosure, while customers are left rushing to patch Continue Reading

By

• Alex Scroxton, Security Editor

Meta outage disrupts social media globally

Meta services, including Facebook, Instagram and Threads, have been downed in a brief service outage Continue Reading

By

• Alex Scroxton, Security Editor

IT chiefs fear Kubernetes data log overload

IT architectures are set to grow in complexity, and more mission-critical systems are being deployed on Kubernetes, meaning log files are becoming unmanageable Continue Reading

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• Cliff Saran, Managing Editor

Dutch organisations start building a federated European cloud

The ‘European cloud services in an open federated ecosystem’ (ECOFED) project is co-funded by the Dutch government and will run from 2024 to 2027 Continue Reading

By

• Kim Loohuis

AI-acceleration deployments curbed by datacentre design considerations

In addition to a shortage of GPUs for AI-optimised servers, IT leaders need to consider how well their datacentre power and cooling will cope with artificial intelligence workloads Continue Reading

By

• Cliff Saran, Managing Editor

Forrester: Tips for assessing hybrid cloud management

Cloud-native works for new workloads, but legacy IT needs a different approach, which is why IT leaders rely on hybrid cloud deployments Continue Reading

By

• Forrester analysts

Ivanti vulnerabilities explained: Everything you need to know

A series of vulnerabilities in Ivanti products have caused concern worldwide. Delve into some of the key issues arising from the Ivanti disclosures, looking at the vulnerabilities and their impact, what affected users should do, and learn about new developments Continue Reading

By

• Alex Scroxton, Security Editor

Fancy Bear sniffs out Ubiquiti router users

The authorities have warned users of Ubiquiti EdgeRouter products to take remedial action after a number of devices were hijacked into a malicious botnet by a Russian cyber espionage unit Continue Reading

By

• Alex Scroxton, Security Editor

Okta doubles down on cyber in wake of high-profile breaches

Okta launches Secure Identity Commitment to shore up its technology in the wake of a damaging breach and elevate best practice around identity Continue Reading

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• Alex Scroxton, Security Editor

Users love their cyber teams, but find them frustrating

Despite strong support for security teams, a good number of ordinary workers see them as obstructive to business goals, and would like to see them operate more transparently Continue Reading

By

• Alex Scroxton, Security Editor

‘Pathetic’ Post Office spat detracts attention and fuels ‘disdain’ for authority

Former Post Office chair’s row with the government and Post Office cannot be allowed to deflect attention away from achieving justice and recompense for former subpostmasters Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How TeamViewer is charting its growth beyond remote connectivity

TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories Continue Reading

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• Aaron Tan, TechTarget

Black Basta and Bl00dy ransomware gangs exploiting ConnectWise vulns

More ransomware gangs have been observed exploiting two dangerous vulnerabilities in ConnectWise ScreenConnect software, prompting new warnings for users to get patching Continue Reading

By

• Alex Scroxton, Security Editor

VulnCheck bug listing to help track new threats quicker

Exploit intelligence firm VulnCheck launches a proprietary Known Exploited Vulnerabilities catalogue in hopes of improving end-user access to intel on emerging threats and reaching those that the likes of CISA do not Continue Reading

By

• Alex Scroxton, Security Editor

Majority of UK employees ‘willingly gamble’ with security

Human-centric threats originating from employees continue to damage organisations both financially and reputationally, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Post Office scandal roundup: Fourth Estate in full throttle

January saw mainstream media take hold of the Post Office scandal, and while that first month saw much regurgitation of old news, February saw large media outlets take story forward Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Tracking the change in enterprise attitudes to hybrid cloud

Hybrid cloud deployments are poised to become even more prevalent in the enterprise as public cloud fails to live up to the hype on cost savings Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

King Charles strips disgraced Post Office CEO of her CBE

Disgraced former Post Office CEO, central to the Horizon scandal, has her CBE formally stripped Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ConnectWise users see cyber attacks surge, including ransomware

ConnectWise ScreenConnect users who have yet to patch against a critical vulnerability are now being targeted by a barrage of cyber attacks, including ransomware Continue Reading

By

• Alex Scroxton, Security Editor

Cyber experts alarmed by ‘trivial’ ConnectWise vulns

The disclosure of two dangerous vulnerabilities in the popular ConnectWise ScreenConnect product is drawing comparisons with major cyber incidents, including the 2021 Kaseya attack Continue Reading

By

• Alex Scroxton, Security Editor

How can we adapt work practices to protect CISO mental health?

Cyber leaders are finding it harder to keep up with security requirements than just two years ago, risking a domino effect of dissatisfaction, burnout and eventually, resignation Continue Reading

By

• Mick Baccio

revenue cycle management (RCM)

Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance to ensure proper identification, collection and management of revenues from patient services. Continue Reading

By

• Rahul Awati
• Alex DelVecchio, Content Development Strategist

CVE volumes set to increase 25% this year

The number of reported Common Vulnerabilities and Exposures is likely to grow significantly in 2024, hitting a new high of almost 35,000, according to Coalition, a cyber insurance specialist Continue Reading

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• Alex Scroxton, Security Editor

Birmingham: There is a lesson for every CIO

A few years ago, Oracle announced a big win, when it was selected by Birmingham City Council to replace a heavily customised SAP system, which was originally implemented in 1999.Socitm advisory was ... Continue Reading

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• Cliff Saran, Managing Editor

Co-op signs TCS deal for cloud-first push

The Co-operative Group has contracted IT service provider Tata Consultancy Services to support its move to a cloud-first IT environment Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

IT leaders are finding the right balance between on-premise and cloud

Survey shows that fewer IT leaders are prioritising workload migration, which suggests they are happy with their deployment plans Continue Reading

By

• Cliff Saran, Managing Editor

LockBit locked out: Cyber community reacts

Reaction to the takedown of the LockBit ransomware gang is enthusiastic, but tempered with the knowledge that cyber criminals are often remarkably resilient Continue Reading

By

• Alex Scroxton, Security Editor

Microsoft: Nation-state hackers are exploiting ChatGPT

Threat actors from China, Iran, North Korea and Russia have all been probing use cases for generative AI service ChatGPT, but have yet to use such tools in a full-blown cyber attack Continue Reading

By

• Alex Scroxton, Security Editor

Microsoft patches two zero-days for Valentine’s Day

Two security feature bypasses impacting Microsoft SmartScreen are on the February Patch Tuesday docket, among more than 70 issues Continue Reading

By

• Alex Scroxton, Security Editor

Post Office CEO refused to meet government minister without her lawyer after 2015 Horizon report

Post Office statements on the Horizon system, whether to journalists or the government, were routinely carefully crafted by lawyers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

New variants of Qakbot malware under development

Despite its infrastructure having been taken down by the FBI last year, someone appears to be actively working on a new and improved version of the infamous Qakbot malware Continue Reading

By

• Alex Scroxton, Security Editor

RMM software (remote monitoring and management software)

RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers and departments use to maintain their clients' and business organizations' IT assets, infrastructure and systems. Continue Reading

By

• Paul Kirvan
• John Moore, Industry Editor
• Spencer Smith, Site Editor

Hunter-killer malware volumes seen surging

Latest Picus Security report on malware tactics, techniques and procedures reveals an increasing focus on disabling security defences Continue Reading

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• Alex Scroxton, Security Editor

Executives must face down state-sponsored hacking groups targeting firmware

State-backed groups have ratcheted up the pressure for cyber security professionals and executives. But that’s not an excuse to cede them the territory. Continue Reading

By

• Michael Marcotte

The rising prominence of hybrid cloud in the Nordics

Many Nordic organisations have opted for hybrid cloud environments, subscribing to the newest services without giving up what they already have. Best practices are beginning to emerge for managing the heterogenous environment Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

Swedish CIO contributes best practices for ethical use of artificial intelligence

IT leaders are scrambling to keep up with AI technology, but many are losing sight of its ethical impact – and what CIOs need to do to ensure responsible use Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

It’s Time to Raise the Bar on Observability

Observability has come a long way in the last 30 years – from early service monitoring tools to today’s advanced platforms like Splunk, DataDog, Dynatrace, New Relic and others that ingest massive ... Continue Reading

By

• Tony Lock, Freeform Dynamics

Government ‘dragging it out’ by refusing to share knowledge of Post Office trial ‘delaying tactic’

Subpostmasters will have to wait to find out if the government knew of the Post Office’s plan to derail group litigation order, by trying to push managing judge out Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA