IT operations management and IT support

HSBC makes executives responsible for application consolidation

In the next few weeks, senior executives at HSBC globally will have KPIs to reduce the number of applications they run Continue Reading

By

• Cliff Saran, Managing Editor

Engineering firm fined for using unlicensed Autodesk software

Project Options has been fined £16,000 by the Business Software Alliance, following an online tip-off Continue Reading

By

• Cliff Saran, Managing Editor

Air Transport Industry Insights 2014

This report from SITA looks at the impact of business intelligence on airlines and airports. Continue Reading

Government signs £5.5m Microsoft deal to extend Windows XP support

The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline Continue Reading

By

• Bryan Glick, Editor in chief

Understanding the real value of IT and proving it to the business

At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Continue Reading

By

• Lisa Kelly

Mine machine data to boost business value

Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data Continue Reading

By

• Cliff Saran, Managing Editor

The psychology of IT projects: Why they fail

Mark Seneschall, an experienced IT projects professional, explains why IT projects so often prove so challenging, why they are so prone to failure in this book extract. Continue Reading

Case study: How John Lewis conquered the web

An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Continue Reading

Three-quarters of UK charities are failing to adapt to digital

Charities in the UK are failing to adopt digital agendas in their organisations Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Insurance Industry IT: What’s costing you dearly?

Its time to replace badly automated insurance business processes with more flexible systems, say analysts Rob Bamforth and Clive Longbottom. Continue Reading

Troubleshooting datacentre management issues

Gaining better control of the datacentre has to be a high priority to ensure high levels of performance and availability Continue Reading

By

• Clive Longbottom

Top IT priorities for 2014 in Europe

Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Continue Reading

By

• Cliff Saran, Managing Editor

User acceptance testing needs real training, not just a short course

In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Continue Reading

By

• Pauline van Goethem
• Brian Hambling

Review of ITinvolve for Knowledge Management

Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Continue Reading

By

• Barclay Rae

M&S uses instore IT to train staff in multi-channel retail

Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy Continue Reading

By

• Cliff Saran, Managing Editor

Call for graduates to apply for John Lewis technology scheme

Retailer John Lewis is encouraging university-leavers to apply for positions in its graduate development scheme Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Executing Your Strategy 1: Ideation

Ideation is based on the concept that life asks three fundamental questions Continue Reading

Personal skills for professional success: influencing

Mastering influencing skills opens doors for your career by improving not just the ways in which you interact with important groups of people, but also by increasing your self-confidence in your ability to communicate persuasively. Continue Reading

A CW buyer’s guide to Human Capital Management

Computer Weekly looks at what steps the industry has taken to improve talent management; bridging the gap between the cost savings promised by cloud technologies and the value they deliver; and how to recruit expertise in emerging technologies. Continue Reading

Executing your strategy 2: Nature

This is the second of six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme, to help organisations stay focused on innovation, increase performance, manage change and scale the business. Continue Reading

Digital identities and the open business

Analysts Bob Tarzey and Rob Bamforth explain the business drivers that encouraging companies to invest in Identity and access management (IAM) despite tight budgets. Continue Reading

How to build an effective User Acceptance Testing (UAT) Team

Learn how to build an effective User Acceptance Testing (UAT) team with this extract from User Acceptance Testing, a step by step guide. Continue Reading

The Deloitte CIO Survey 2013

This study from Deloitte gives the latest trends in IT spending, technology and business priorities and CIOs' career aspirations Continue Reading

IT for talent management

In this week’s Computer Weekly, we kick off our latest buyer’s guide looking at the growing interest in IT for human capital management. After the latest Gmail outage, we ask how IT leaders should prepare for cloud service failures. And we examine how big data and mobility are changing the way companies engage with customers. Read the issue now. Continue Reading

Google to rethink resilient networking following dual failure

In spite of running a dual redundant network, Google's Gmail system has had a major failure. Continue Reading

By

• Cliff Saran, Managing Editor

Businesses hit digital roadblock due to paper processes

A survey of business and IT leaders has found that paper-based processes are creating inefficiencies Continue Reading

By

• Cliff Saran, Managing Editor

£480bn of government revenue depends on "risky" legacy IT

Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk” Continue Reading

By

• Bryan Glick, Editor in chief

CW500: Best practice in BYOD

Simon Furber, Network Manager at Brunel University, highlights the key issues to consider when introducing BYOD in your organisation. Continue Reading

CW500: BYOD Mistakes and Opportunities

Steve Trigg, independent consultant and former banking IT executive, draws on his experience advising major banks on BYOD programmes in this presentation. Continue Reading

Special report on SAP

This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. Continue Reading

A CW buyer's guide to software asset management

Computer Weekly looks at best practice for software asset management in this 10-page buyer's guide. Continue Reading

CW buyer’s guide: managing identity & access

This 10-page guide to identity and access management examines how to find a balance between the needs of the business and regulators Continue Reading

CW Buyers Guide: Human Resource Management

In this 10-page buyer's guide, Computer Weekly looks at the HR Management technologies available and what they can offer to organisations. Continue Reading

Using ICT financing for strategic gain

Analysts Clive Longbottom and Rob Bamford offer advice to smaller businesses on financing and leasing of ICT hardware and software Continue Reading

Nucleus Research ROI Vendor Comparison Scorecard

This tool provides a single page scorecard for comparing vendors across 14 weighted factors. It generates an overall score for each vendor along with a risk assessment based on the weighting of the factors. Continue Reading

How to monitor and improve the health of your datacentre

Any datacentre manager looking to support the business should take an end-to-end systems management approach to keep the datacentre in shape Continue Reading

By

• Clive Longbottom

IT departments to shrink dramatically within five years as cloud takes over

IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years Continue Reading

By

• Bill Goodwin, Computer Weekly

The Future of Corporate IT

This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices. Continue Reading

European hotspots rip off Wi-Fi users

Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found Continue Reading

By

• Cliff Saran, Managing Editor

CIO Interview: Graeme Hackland, CIO, Lotus F1 Team

Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track Continue Reading

By

• Cliff Saran, Managing Editor

Case study: How SAP runs Cape Town

For the past 10 years, SAP has been running the city of Cape Town, South Africa Continue Reading

Mobile Expense Management

Analysts Rob Bamforth and Clive Longbottom advises businesses on ways to manage the cost of mobile communications. Continue Reading

Collaborative Learning in a Project Environment

This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. Continue Reading

Wired vs wireless in the enterprise

What are the pros and cons of wired and wireless connectivity, and what does the future hold for the corporate environment? Continue Reading

By

• Steve Evans

Super themes shaping the ICT agenda in 2013

Tim Jennings, chief IT analyst at Ovum identifies seven super themes that will shape the ICT agenda for the year ahead. Continue Reading

The Deloitte CFO Survey

Businesses are entering 2013 in a more optimistic mood than they entered 2012, but continue to favour defensive strategies in a low growth environment, this report from Deloitte reveals. Continue Reading

The year of Application Performance Management (APM)

Bob Tarzey and Clive Longbottom explain why IT executives are prioritising Application Performance Management to address demands for better performance and to meet business goals. Continue Reading

Integrating and monitoring business-to-business (B2B) value chains

Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution. Continue Reading

IT spending to rise in 2013

Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading

Low-level tasks eat up 30% of IT departments' time, report reveals

IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Don't sweat assets, liberate them!

Analysts Clive Longbottom and Rob Bamforth look at the benefits of IT lifecycle management (ITLM) Continue Reading

IT Security Purchasing Intentions 2013

This in-depth research from Computer Weekly and TechTarget reveals the IT security spending priorities of businesses in the UK and Europe. Continue Reading

Technology value matrix : ERP

Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. Continue Reading

Gartner Symposium: RBS emulates Amazon with private cloud

Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices Continue Reading

By

• Cliff Saran, Managing Editor

How to manage your assets and control business costs

Asset lifecycle management allows the IT department to improve governance, mitigate risk and improve service quality and efficiency Continue Reading

By

• Stephen Mann

Technology value matrix: Human Resources solutions

Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. Continue Reading

Customer relationship management vs business relationship management

Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Continue Reading

By

• Matthews Burrows

Five reasons why workforce management is better in the cloud

This analyst report from Nucleus Research assesses the business benefits of cloud solutions for managing the workforce. Continue Reading

Cyber Vulnerability Index

What does your online corporate profile reveal? With so many cyber attacks in the news recently, executives are becoming increasingly concerned about their organisation’s exposure to hackers. Continue Reading

Shop Direct deploys software to automate business processes

Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Huawei wins managed services contract for O2 network

Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK Continue Reading

By

• Jennifer Scott, TechTarget

Government unaware how much it pays for e-mail services

Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly. Continue Reading

Transforming IT at HM Revenue & Customs

HMRC CIO, Phil Pavitt, gives the key facts around HM Revenue and Customs’ IT change programme in this PowerPoint presentation for Computer Weekly's 500 Club. Continue Reading

IT service management: The only way is ethics

It is now very common for professional bodies and membership organisations to have codes of ethics and standards of conduct. Continue Reading

By

• Matthew Burrows

Information management: lessons from the public sector

Freeform Dynamics identifies the lessons organisations can learn from the public sector's approach to information management Continue Reading

By

• Martha Bennett, Forrester Research Inc.

The mindset of the chief information officer

This study evaluates the leadership role that chief information officers perform in helping their organisations achieve their commercial goals. Continue Reading

RSA 2012: IT security experts urge enterprises to ban smartphone BYOD schemes

Enterprises should ban employees from using their own smartphones for work, a panel of IT security practitioners told the RSA Conference 2012 Continue Reading

By

• Warwick Ashford, Senior analyst

Social media to support business continuity

Three-quarters of organisations will use social media as part of their business continuity management (BCM) strategies by 2015 with communication during crises a key component of its role. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The mobile print enterprise

The consumerisaton of IT is accelerating the adoption of smartphones, tablets and other mobile devices in the workplace. Continue Reading

CIOs believe cloud, SaaS, consumerisation and mobility increase risk

Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed. Continue Reading

By

• Warwick Ashford, Senior analyst

The UKtech50: The top 20

Following on from our successful afternoon yesterday, where we unveiled the most influential people within the UK IT industry, ComputerWeekly brings you the lowdown on the top 20. Continue Reading

By

• Matt Scott, TechTarget

CIO interview: John Finch, global CIO, Experian

John Finch, global CIO of Experian, discusses his plans to simplify supplier management and his approach to people development. Continue Reading

By

• Cliff Saran, Managing Editor

Standard Life overhauls IT department and cuts jobs

Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division. Continue Reading

By

• Angelica Mari

Special report on EMC

This 8-page special report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone considering EMC as a supplier. Continue Reading

CIO Interview: IT should drive company innovation, says SAP's Oliver Bussmann

Driving innovation has become one of the key roles of the chief information officer, says Oliver Bussmann, CIO at business software maker SAP. Continue Reading

By

• Warwick Ashford, Senior analyst

SAP on track to achieve 2011 greenhouse gas emissions target

Enterprise software maker SAP decreased greenhouse gas emissions by 2% per employee in the quarter ended 30 September, compared with the same period in 2010, according to the company's quarterly sustainability report. Continue Reading

By

• Warwick Ashford

SAP reports 25% increase in sales

Sales of SAP software and related services grew 35% and 25% respectively during Q4 2010, compared to the same period in 2009. Continue Reading

By

• Cliff Saran, Managing Editor

Hacking for Dummies: Test your firewall rules

Before someone else hacks your firewall, test your firewall rules during the self-hacking process to test your network's security. Continue Reading

Citizen Portal gets beta launch

The online Citizen Portal, the UK site where the public can access government information and services on the Web, has finally been... Continue Reading