IT operations management and IT support

Case study: Philips takes agile approach to building bridges between business and IT

Dutch technology giant talks up the success of its attempts to embrace agile IT delivery methods, and how it's shaping future customer engagements Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: Elisabeth Stjernstoft, Apoteket

When the Swedish government introduced competition to the pharmaceuticals sector in 2009, the former monopoly faced a major IT transformation Continue Reading

By

• Jenny Stadigs

Using SAP Hana as a data warehouse

Enterprises are using SAP Hana for in-memory data marts and SAP Business Warehouse implementations that integrate with other data warehouses Continue Reading

By

• Holger Kisker

HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT Continue Reading

By

• Clare McDonald, Business Editor

John Swainson, president of Dell Software, argues the case for rethinking datacentres

Having previously worked for Silver Lake, CA and IBM, Swainson now heads the company’s software business Continue Reading

By

• Cliff Saran, Managing Editor

Bet365: A company betting on its own technology innovations

While many sites make great use of agile development, run on the cloud and are built on Java and JavaScript, Bet365 is doing IT its own way Continue Reading

By

• Cliff Saran, Managing Editor

Case study: What the enterprise can learn from Etsy's DevOps strategy

Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

The top 10 myths about agile development

Examining some of the most common misconceptions in the growing field of agile software development Continue Reading

By

• Peter Measey

A tale of two boxes: Choosing between Box and Dropbox

Box and Dropbox are in the content and collaboration business, but the two cloud services have taken very different approaches Continue Reading

By

• Cliff Saran, Managing Editor

Canonical's Mark Shuttleworth talks about space, drones and smartphones

Mark Shuttleworth, founder of Canonical, strives towards the vision of a converged handheld device Continue Reading

By

• Cliff Saran, Managing Editor

Delivering first-class IT at Royal Mail

In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran as her five-year IT transformation plan comes to fruition. We review Microsoft Office 2016 and evaluate its use for corporate collaboration. And we look at best practice in implementing customer relationship management software. Read the issue now. Continue Reading

Whitehall technology chiefs vetoed new Windows XP support deal

Government technology chiefs vetoed a new deal with Microsoft to continue Windows XP support to force laggards to move off the OS Continue Reading

By

• Bryan Glick, Editor in chief

Vodafone sends network in a backpack to Nepal earthquake zone

Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal Continue Reading

By

• Alex Scroxton, Security Editor

HP Helion Rack looks to speed up enterprise private cloud adoption

HP wants to take the heavy lifting out of moving to the private cloud by offering enterprises pre-configured and tested infrastructure packages Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Businesses need to equip staff with the tools to do the job

Workforces will become frustrated if they do not have the technology they need to deliver what their organisation wants Continue Reading

By

• David Johnson

Prepare for two modes of business intelligence, says Gartner

IT needs to open up business intelligence to the broader business to support its consumerisation Continue Reading

By

• Cliff Saran, Managing Editor

Case study: How National Grid uses analytics to keeps the lights on

National Grid has started a project to supplement its existing asset maintenance system with predictive analytics Continue Reading

By

• Cliff Saran, Managing Editor

The more IT changes, the more technology issues remain the same

In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little Continue Reading

By

• Cliff Saran, Managing Editor

Former Lloyds bank and Barclays CIO Darryl West joins HSBC

HSBC has appointed Darryl West, who left Barclays in December, as CIO Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe – February 2015 Edition

This issue of CW Europe looks at the results of the 2015 IT Priorities report, which questioned more than 1,000 technology professionals worldwide to reveal how IT departments are finally starting to shake off the effect of the 2008-2009 recession. But some regions are recovering at a faster pace than others. Continue Reading

How to make applications resilient on AWS

Cloud services are susceptible to network and other outages. There is no silver bullet to boost the resilience of an AWS-hosted application Continue Reading

By

• Guido Soeldner

Forrester: IT maintenance saps budget as tech spending increases

Technology spending is set to rise modestly, but the majority of IT spending will still go on maintaining existing systems Continue Reading

By

• Cliff Saran, Managing Editor

Microservices: How to prepare next-generation cloud applications

A microservice architecture promotes developing and deploying applications composed of autonomous, self-contained units Continue Reading

By

• Janakiram MSV

Price cuts and posturing in the public cloud war

The price battle among commodity cloud players is set to rage on, but how much impact is it really having for enterprise customers? Continue Reading

By

• Jim Mortleman

CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Pressure on Universal Credit’s digital service mounts as testing begins

Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

National Trust for Scotland overcomes legacy network challenge

The National Trust for Scotland has replaced a historical network infrastructure with a core service from Brocade Continue Reading

By

• Alex Scroxton, Security Editor

UBS move to Oracle HR in the cloud hits big delays

Swiss bank UBS has hit major delays migrating to a cloud-based HR system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Drinks maker Edrington outsources SAP enterprise resource planning operation to Atos

Glasgow-based distiller Edrington outsources its ERP development, support and hosting to IT services firm Atos Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Migrating away from Windows Server 2003

In this week’s Computer Weekly, as Microsoft prepares to end support for the popular Windows Server 2013 operating system, we assess the risk for organisations that fail to migrate in time. We hear from IT leaders delivering benefits from enterprise social media use to improve staff collaboration. And we look at criticisms from Oracle users about the supplier’s software licensing practices. Read the issue now. Continue Reading

Why Shell, BP and PwC teamed up to launch platform-neutral IT4IT Forum

Lack of IT integration and workload interoperability is pushing enterprises such as Royal Dutch Shell to collaborate with IT providers to develop standards Continue Reading

By

• Archana Venkatraman, Datacentre Editor

The challenges facing HP as it splits in two

HP is splitting its business in two - but it is a reaction to the changing way that businesses and consumers buy IT Continue Reading

By

• Cliff Saran, Managing Editor

Salesforce issues advice on avoiding Dyreza attack

Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus Continue Reading

By

• Cliff Saran, Managing Editor

Morgan Motor Company swaps Sage for integrated IFS

Morgan Motor Company is replacing its Sage 500 accounting system with IFS Applications Continue Reading

Watermelon SLAs – making sense of green and red alerts

Often IT SLAs don’t reflect the real service and service experience of users. They also aren’t focused enough on the business results Continue Reading

By

• Barclay Rae

Choice and ease of use: key elements of a good app store

Companies need to focus on individual user requirements and make sure their app store delivers the right tools for the right job Continue Reading

By

• Jim Mortleman

What ingredients go into the successful app store?

An enterprise app store should provide the controlled availability of apps for employees.We look at what is available for organisations to use Continue Reading

By

• Bernt Ostergaard , Quocirca

Why John Linwood is not to blame for BBC’s failed technology project

Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

AstraZeneca rolls out IT self service using ServiceNow

Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months Continue Reading

By

• Cliff Saran, Managing Editor

Bank of America: When software relationships turn sour

Tibco has filed a lawsuit alleging the Merrill Lynch division of Bank of America illegally used $300m of its software for a major IT project Continue Reading

By

• Cliff Saran, Managing Editor

IBM partners with Apple to deliver enterprise services for iOS

IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS Continue Reading

By

• Cliff Saran, Managing Editor

Diageo puts ServiceNow fizz in IT service desk

Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation Continue Reading

By

• Cliff Saran, Managing Editor

Big Apple revolution: How to manage Macs in the enterprise

Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise Continue Reading

By

• Rob Bamforth, Timefort

The CIO Playbook – Innovation

Nicholas R. Colisto describes a comprehensive practical method to tap into your company's reservoir of innovation to solve real business problems in this extract from his book. Continue Reading

Realise Benefits from a Digital Strategy

Rob Lambert, visiting fellow at Cranfield School of Management, offers advice to CIOs on developing business cases and maximising the business value of digital technology projects. Continue Reading

Accelerating Digital Marketing

This study from CEB debunks the myths over the relationship between CIOs and CMOs and shows how CIOs can play a critical role in accelerating digital marketing. Continue Reading

Roadchef exits IBM Global Services for direct supplier relationships

Motorway services firm Roadchef ended an outsourcing deal with IBM Global Services when its IT was up for refresh and moved to SAP Continue Reading

Half of network equipment ageing or obsolete, survey finds

Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes Continue Reading

By

• Alex Scroxton, Security Editor

Interview: John Swainson, president of Dell Software

Dell Software president John Swainson's aims to make Dell Software a $5bn business Continue Reading

By

• Cliff Saran, Managing Editor

IFDS integrates UK and India service centres

International Financial Data Services has implemented software to balance workloads across UK and Indian delivery centres Continue Reading

HSBC makes executives responsible for application consolidation

In the next few weeks, senior executives at HSBC globally will have KPIs to reduce the number of applications they run Continue Reading

By

• Cliff Saran, Managing Editor

Engineering firm fined for using unlicensed Autodesk software

Project Options has been fined £16,000 by the Business Software Alliance, following an online tip-off Continue Reading

By

• Cliff Saran, Managing Editor

Air Transport Industry Insights 2014

This report from SITA looks at the impact of business intelligence on airlines and airports. Continue Reading

Government signs £5.5m Microsoft deal to extend Windows XP support

The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline Continue Reading

By

• Bryan Glick, Editor in chief

Understanding the real value of IT and proving it to the business

At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Continue Reading

By

• Lisa Kelly

Mine machine data to boost business value

Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data Continue Reading

By

• Cliff Saran, Managing Editor

The psychology of IT projects: Why they fail

Mark Seneschall, an experienced IT projects professional, explains why IT projects so often prove so challenging, why they are so prone to failure in this book extract. Continue Reading

Case study: How John Lewis conquered the web

An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Continue Reading

Three-quarters of UK charities are failing to adapt to digital

Charities in the UK are failing to adopt digital agendas in their organisations Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Insurance Industry IT: What’s costing you dearly?

Its time to replace badly automated insurance business processes with more flexible systems, say analysts Rob Bamforth and Clive Longbottom. Continue Reading

Troubleshooting datacentre management issues

Gaining better control of the datacentre has to be a high priority to ensure high levels of performance and availability Continue Reading

By

• Clive Longbottom

Top IT priorities for 2014 in Europe

Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Continue Reading

By

• Cliff Saran, Managing Editor

User acceptance testing needs real training, not just a short course

In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Continue Reading

By

• Pauline van Goethem
• Brian Hambling

Review of ITinvolve for Knowledge Management

Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Continue Reading

By

• Barclay Rae

M&S uses instore IT to train staff in multi-channel retail

Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy Continue Reading

By

• Cliff Saran, Managing Editor

Call for graduates to apply for John Lewis technology scheme

Retailer John Lewis is encouraging university-leavers to apply for positions in its graduate development scheme Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Executing Your Strategy 1: Ideation

Ideation is based on the concept that life asks three fundamental questions Continue Reading

Personal skills for professional success: influencing

Mastering influencing skills opens doors for your career by improving not just the ways in which you interact with important groups of people, but also by increasing your self-confidence in your ability to communicate persuasively. Continue Reading

A CW buyer’s guide to Human Capital Management

Computer Weekly looks at what steps the industry has taken to improve talent management; bridging the gap between the cost savings promised by cloud technologies and the value they deliver; and how to recruit expertise in emerging technologies. Continue Reading

Executing your strategy 2: Nature

This is the second of six part guide which explains the key steps of the Strategic Execution Framework, developed by the Stanford Advanced Management Programme, to help organisations stay focused on innovation, increase performance, manage change and scale the business. Continue Reading

Digital identities and the open business

Analysts Bob Tarzey and Rob Bamforth explain the business drivers that encouraging companies to invest in Identity and access management (IAM) despite tight budgets. Continue Reading

How to build an effective User Acceptance Testing (UAT) Team

Learn how to build an effective User Acceptance Testing (UAT) team with this extract from User Acceptance Testing, a step by step guide. Continue Reading

The Deloitte CIO Survey 2013

This study from Deloitte gives the latest trends in IT spending, technology and business priorities and CIOs' career aspirations Continue Reading

IT for talent management

In this week’s Computer Weekly, we kick off our latest buyer’s guide looking at the growing interest in IT for human capital management. After the latest Gmail outage, we ask how IT leaders should prepare for cloud service failures. And we examine how big data and mobility are changing the way companies engage with customers. Read the issue now. Continue Reading

Google to rethink resilient networking following dual failure

In spite of running a dual redundant network, Google's Gmail system has had a major failure. Continue Reading

By

• Cliff Saran, Managing Editor

Businesses hit digital roadblock due to paper processes

A survey of business and IT leaders has found that paper-based processes are creating inefficiencies Continue Reading

By

• Cliff Saran, Managing Editor

£480bn of government revenue depends on "risky" legacy IT

Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk” Continue Reading

By

• Bryan Glick, Editor in chief

CW500: Best practice in BYOD

Simon Furber, Network Manager at Brunel University, highlights the key issues to consider when introducing BYOD in your organisation. Continue Reading

CW500: BYOD Mistakes and Opportunities

Steve Trigg, independent consultant and former banking IT executive, draws on his experience advising major banks on BYOD programmes in this presentation. Continue Reading

Special report on SAP

This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. Continue Reading

A CW buyer's guide to software asset management

Computer Weekly looks at best practice for software asset management in this 10-page buyer's guide. Continue Reading

CW buyer’s guide: managing identity & access

This 10-page guide to identity and access management examines how to find a balance between the needs of the business and regulators Continue Reading

CW Buyers Guide: Human Resource Management

In this 10-page buyer's guide, Computer Weekly looks at the HR Management technologies available and what they can offer to organisations. Continue Reading

Using ICT financing for strategic gain

Analysts Clive Longbottom and Rob Bamford offer advice to smaller businesses on financing and leasing of ICT hardware and software Continue Reading

Nucleus Research ROI Vendor Comparison Scorecard

This tool provides a single page scorecard for comparing vendors across 14 weighted factors. It generates an overall score for each vendor along with a risk assessment based on the weighting of the factors. Continue Reading

How to monitor and improve the health of your datacentre

Any datacentre manager looking to support the business should take an end-to-end systems management approach to keep the datacentre in shape Continue Reading

By

• Clive Longbottom

IT departments to shrink dramatically within five years as cloud takes over

IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years Continue Reading

By

• Bill Goodwin, Computer Weekly

The Future of Corporate IT

This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices. Continue Reading

European hotspots rip off Wi-Fi users

Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found Continue Reading

By

• Cliff Saran, Managing Editor

CIO Interview: Graeme Hackland, CIO, Lotus F1 Team

Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track Continue Reading

By

• Cliff Saran, Managing Editor

Case study: How SAP runs Cape Town

For the past 10 years, SAP has been running the city of Cape Town, South Africa Continue Reading

Mobile Expense Management

Analysts Rob Bamforth and Clive Longbottom advises businesses on ways to manage the cost of mobile communications. Continue Reading

Collaborative Learning in a Project Environment

This guide from ESI International explains how organisations can harness collaborative learning to drive better project management. Continue Reading

Wired vs wireless in the enterprise

What are the pros and cons of wired and wireless connectivity, and what does the future hold for the corporate environment? Continue Reading

By

• Steve Evans

Super themes shaping the ICT agenda in 2013

Tim Jennings, chief IT analyst at Ovum identifies seven super themes that will shape the ICT agenda for the year ahead. Continue Reading

The Deloitte CFO Survey

Businesses are entering 2013 in a more optimistic mood than they entered 2012, but continue to favour defensive strategies in a low growth environment, this report from Deloitte reveals. Continue Reading

The year of Application Performance Management (APM)

Bob Tarzey and Clive Longbottom explain why IT executives are prioritising Application Performance Management to address demands for better performance and to meet business goals. Continue Reading

Integrating and monitoring business-to-business (B2B) value chains

Analysts Clive Longbottom and Rob Bamforth offer advice on putting in place an effective, integrated, overall B2B solution. Continue Reading

IT spending to rise in 2013

Find out what analysts are predicting for technology in Europe this year, including changes in budgets and how companies can reduce costs and improve sustainability. Continue Reading

Low-level tasks eat up 30% of IT departments' time, report reveals

IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA