IT operations management and IT support

CIO interview: Carlos Abarca, TSB

Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The death of the mainframe is greatly exaggerated, says CA

With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading

By

• Aaron Tan, TechTarget

Third of Sweden's IT providers could be gone in two years

The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading

By

• Eeva Haaramo

The impact of IT incidents on your business

A new research report from Quocirca, Damage Control – The impact of critical IT incidents, shows the scale of the challenge faced by organisations as they struggle to address the volume of ... Continue Reading

By

• Bob Tarzey

As Meg Whitman steps down, HPE fleshes out hybrid ambitions

Hybrid IT represents a $100bn business, and is a segment HPE has set its sights on Continue Reading

By

• Cliff Saran, Managing Editor

Fintech is increasing operational risk to banks

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lauri Love: how reformed hackers halted the WannaCry virus

Lauri Love presents a compelling story of the WannaCry malware that nearly brought down the NHS, and the behind the scenes work of former hackers, and security researchers that helped to prevent lives being lost. Love is facing extradition to the US after allegedly taking part in a hacking protest over the death of internet pioneer Aaron Swartz, who faced jail for using a hidden computer to downloading academic journals at MIT. Continue Reading

By

• Bill Goodwin, Computer Weekly

UK only average in terms of digital public services

UK government has the innovation skills to become a digital public services leader, but needs to improve the ID and authentication that sits underneath it to reach this goal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: David Southern, director of ICT, WWF UK

In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Emil Dahlin, Svevia

Swedish construction company Svevia is transforming digitally, driven by chief information officer Emil Dahlin Continue Reading

By

• Eeva Haaramo

CW Benelux: Young wayward hackers could help fill Dutch IT skills gap

In this issue, read how an initiative in Rotterdam is helping young people get into the IT sector by targeting those overlooked by traditional methods. Also find out how Amsterdam’s Schiphol airport is utilising open source software to create and use a multi-cloud platform with an open API, and how the Netherlands’ Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system. Continue Reading

Bangalore offers the best ecosystem for digital transformation, says Economist report

Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What ‘born in the cloud’ means for developers

When it comes to building cloud-native apps, developers must code with an inherent appreciation for where processing, storage and analytics happens Continue Reading

By

• Adrian Bridgwater

Image recognition system clears cheques in one day

All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Court dates set for Post Office accounting system trials

An end is in sight for sub-postmasters’ campaign against alleged wrongful prosecution, which they blame on a faulty computer system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordea lays off 6,000, citing digital transformation as the driver

Nordea is cutting staff as a result of its ongoing digital transformation, which means it needs less people Continue Reading

By

• Eeva Haaramo

Post Office computer system legal case reaches important procedural juncture

Sub-postmasters group action against the Post Office reaches an important milestone Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s Trondheim embraces the cloud with Google G Suite

Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading

By

• Eeva Haaramo

Cloud service spending almost matches traditional IT outsourcing

Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading

By

• Alicia Buller

UK bank Standard Chartered opens IT service centre in Bangalore

Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Abu Dhabi transport department uses drones to improve traffic flows

Data collected by live video stream from drones is analysed at control centre to help alleviate traffic jams and other issues Continue Reading

By

• Edward Banda

CIOs moving to revenue-generating roles

Gartner survey shows changing role for CIOs to cover revenue generation and deriving value from data, and spending less time on traditional IT delivery Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hard Brexit would see UK tech exports fall by £1.7bn

UK manufacturers including those in the technology sector will lose billions of pounds of export revenue if the government completes a hard Brexit Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK-EU talks have failed to raise confidence of IT leaders

IT decision-makers are no more confident about how Brexit will affect them despite this year’s general election and talks between the EU and the UK Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon launches Middle East region

Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading

By

• Triska Hamid

Uber fails to get licence to operate in London renewed

Transport for London has rejected Uber's application for its licence renewal, citing a lack of corporate responsibility as the reason Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Blockchain tests delivering results and IBM seen as leader

Businesses that have invested in trials of blockchain technology will repeat their investments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Home Office agrees back-office transformation deal

The Home Office is moving more of its back-office processes into the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thousands of Deutsche Bank employees will be replaced by robots

The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Open source helps Schiphol fly to multi-clouds

Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API Continue Reading

By

• Jasper Bakker

HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Challenger bank Fidor reaches 200,000 customers

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

McDonald’s selects Capgemini to help it drive digital customer services

Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Saudi Telecom Company creates cloud computing giant

The IT joint venture in Saudi Arabia will drive the digitisation of government services Continue Reading

By

• Edward Banda

CW Nordics: Banks and startups increase collaboration

First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading

UAE telco Du pushes SaaS adoption in Middle East

The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach Continue Reading

By

• Edward Banda

Why embracing new technology is key to successful IT service desks

IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices Continue Reading

By

• Cliff Saran, Managing Editor

World's largest’ data center planned in Norway

Norway will soon have the biggest datacenter in the world which will harness the countries rich natural resources Continue Reading

By

• Eeva Haaramo

Barclays ring-fencing project means downtime for customers

Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A decade of IT change since banking meltdown

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HSBC uses IBM to automate the processing of 100 million document pages

In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town

In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading

Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading

By

• Zach Emmanuel, Computer Weekly

Nordea deploys AI to speed up customer service

Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers Continue Reading

By

• Eeva Haaramo

UAE hotel upgrades wireless network and internet connectivity

Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies Continue Reading

By

• Edward Banda

What are Amazon Web Services’ Nordic plans?

Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading

By

• Eeva Haaramo

Research from Ponemon Institute highlights lack of confidence in public sector IT

IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute Continue Reading

By

• Cliff Saran, Managing Editor

TSB to introduce iris scan authentication in September 2017

TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange uses IBM blockchain technology

The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office defence in computer system legal case due this week

The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cognizant opens London lab to help customers with digitisation

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Ann Hellenius, City of Stockholm

Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world Continue Reading

By

• Eeva Haaramo

Sweden trials blockchain for land registry management

Swedish land registry is trying out blockchain as a means of proving ownership Continue Reading

By

• Eeva Haaramo

Danish shipping giant Maersk recovering from major Petya cyber attack

Company confirms attack took down its IT system across multiple sites and business units, but has now been contained Continue Reading

By

• Eeva Haaramo

Most SAP users plan to stick with older ERP due to costly Hana migration

Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana Continue Reading

By

• Cliff Saran, Managing Editor

The human apprentices behind robotic automation

IT apprentices are helping large businesses transform their back-office processes through software robots Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Abu Dhabi uses surveillance tech to protect Grand Prix

Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year Continue Reading

By

• Alicia Buller

North Korean Lazarus botnet linked to WannaCry attack

US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus Continue Reading

By

• Cliff Saran, Managing Editor

Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies Continue Reading

By

• Eeva Haaramo

Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Aggreko powers predictive maintenance with Azure machine learning

Temporary power company moves from reactive to proactive, and now predictive maintenance Continue Reading

By

• Cliff Saran, Managing Editor

CW Nordics: The trouble with connected things

In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading

Dutch railway uses IoT to reduce people jams

Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams Continue Reading

By

• Jasper Bakker

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Introducing Microsoft PowerShell

Real sys admins never use GUI tools. PowerShell offers command line tools for managing and automating Windows servers and Microsoft online services Continue Reading

By

• Tim Anderson

Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading

By

• Alex Scroxton, Security Editor

Why IT needs effective monitoring for cloud applications

IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility Continue Reading

By

• Cliff Saran, Managing Editor

How Microsoft is extending the benefits of Office 365

There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why Continue Reading

By

• Cliff Saran, Managing Editor

Nordic region competes for datacentre dominance

The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows Continue Reading

By

• Eeva Haaramo

Durham Police to use artificial intelligence to help decide if suspects should be held in custody

Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK trade department in New York to promote fintech firms

Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful

Banks face daily cyber attacks, many of which succeed in stealing data, research finds Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

InterContinental Hotel Group reveals extent of malware attack

Hotel group InterContinental (IHG) reveals that malware attempting to glean payment card details sat undetected on its network in the US for three months Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading

By

• Rian van Heur

Security as a service on the rise in the UAE

Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading

By

• Alicia Buller

‘Can do’ attitude of DevOps teams is driving cloud-first strategies

The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual reality in healthcare

In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading

Sweden’s Bisnode consolidates outsourced IT

Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East enterprises urged to embrace governance, risk and compliance

The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading

By

• Edward Banda

Technology investments core to JP Morgan Chase success

US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Chocolate maker Barry Callebaut gets sweet on cloud

Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to apply DevOps practices to legacy IT

The one constant in legacy systems is that they can’t just be switched off. We find out how Ticketmaster has adapted its legacy IT to DevOps Continue Reading

By

• Cliff Saran, Managing Editor

HMRC contractors leave over inside IR35 ruling

HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Russian Airline at home in the cloud

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading

By

• Vladimir Kozlov

Threats grow in Saudi Arabia’s cyber sector

Saudi Arabia's wealth makes it an attractive target for cyber criminals, but what have been the recent trends in cyber crime? Continue Reading

By

• Triska Hamid

1,000 sub-postmasters apply to join IT-related group litigation against Post Office

Group legal action against Post Office relates to allegedly faulty Horizon computer system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Making the UK fit for 5G

In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading

AI and robots will 'create political instability' until humans find new occupations

The belief that advances in technology will create more jobs than they replace may no longer hold true Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Danish shipping company uses blockchain in IBM partnership

Maersk and IBM test out the application of blockchain technology to track and manage the paper trail of shipping containers around the world Continue Reading

By

• Eeva Haaramo

ZF Group opens doors to Hyderabad tech centre

German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA