IT operations management and IT support

Enhance efficiency by automating IT services

We look at the role of artificial intelligence and chatbots in IT service management Continue Reading

By

• Zach Emmanuel, Computer Weekly

Banks given three months to report on how they respond to outages

UK financial services regulators get tough on banks over their ability to recover from IT outages Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT service provider HCL acquires sector expertise as part of European strategy

Indian IT services firm boosts its European car industry credentials though multi-million Euro investment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK financial services firms up tech investments to fuel new services

Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Let automation take away the tedium

Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation. Continue Reading

Let automation take away the tedium

Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation Continue Reading

By

• Bob Tarzey

Australian government grappling with digital transformation woes

Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals Continue Reading

By

• Beverley Head

Technology key to keeping staff happy

Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Data locked in legacy systems curbs digitisation plans

Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives Continue Reading

By

• Cliff Saran, Managing Editor

IBM early findings on disastrous TSB core banking system migration released

Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Banks already looking for EU-based IT staff for post-Brexit operations

UK banks already have plans to move some of their operations to the EU, with the search for EU-based IT professionals under way Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nine out of 10 enterprises will use robotic process automation by 2020

Robotic process automation take-up expected to reach 92% of European enterprises within two years, finds ISG survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IPsoft’s digital worker is part of a shift in human productivity

IPsoft used its annual user summit to allow customers to update themselves on the career of its cognitive digital agent Amelia Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch region Zeeland to get datacentre without diesel backup

One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator Continue Reading

By

• Kim Loohuis

European CIOs establish committee to drive IT value in business

Technology Business Council creates a European arm to help CIOs get the best value and efficiency from their IT assets Continue Reading

By

• Cliff Saran, Managing Editor

Subpostmasters told to expect decision on alleged unfair prosecutions in August

The Criminal Courts Review Commission is expected to announce the findings of an investigation into alleged unfair subpostmaster prosecutions in August Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

England and Wales Cricket Board to improve players’ medical data

Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly Continue Reading

By

• Lis Evenstad

Blockchain tourism being replaced by its application to business challenges

Deloitte reveals the next 12 months could see businesses move from exploring blockchain to applying it to business challenges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Beware of the digital bandwagon

The rush to become ‘digital by default’ could drive costs up and have a damaging effect on understanding customer demand, writes John Seddon Continue Reading

By

• John Seddon

GlaxoSmithKline R&D creates data platform using Hadoop for the internal sharing of scientific data

GlaxoSmithKline is making better use of the data it has about the development and trials of medicines through a Hadoop-based platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ex-DWP IT contractor wins IR35 case appeal against HMRC

Tribunal judge rules terms of contractor's engagement with the Department for Work and Pensions means HMRC was wrong to pursue a £26,000 claim for unpaid income tax and national insurance contributions Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Gatwick Airport completes £15m network upgrade to support expansion plans

Gatwick’s new network promises to drive IoT applications, offer free passenger Wi-Fi and provide robust connectivity across the airport campus Continue Reading

By

• Cliff Saran, Managing Editor

Connectivity problem hits thousands of Post Office branches

Post Office branches unable to connect to Horizon computer system for several hours after morning opening time Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Helena Skarle, Handicare

Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills Continue Reading

By

• Lindsay Clark

City Police use Lego simulation to teach businesses cyber security

City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life Continue Reading

By

• Bill Goodwin, Computer Weekly

Finnish government launches regional digitisation plan

Finland’s government allocates €400m to support digital projects run by the country’s local authorities Continue Reading

By

• Gerard O'Dwyer

TSB IT disaster moves into a second week

TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Almost all London law firms are using or plan to use artificial intelligence

Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Malaysia’s Supahands finds agility with the cloud

Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand Continue Reading

By

• Aaron Tan, TechTarget

How a new ISO standard helps you take control of your IT assets

The updated ISO standard 19770-1:2017 offers IT managers a way to bring their hardware and software assets under a single management standard Continue Reading

By

• Jesper Østergaard , ITAMorg

TSB IT meltdown has the makings of an epic

TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Criminal Courts Review Commission findings in Post Office computer case raise further enquiries

The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ICO and finance regulator assess TSB IT blunder

Customer data was exposed during migration to new core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thales to open ‘digital factory’ in Asia

India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts Continue Reading

By

• Stuart Kennedy

CW ANZ: OpenStack gains a foothold in Australia

In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Also read how Australia’s Citic Pacific Mining is digging into IoT technology to track vehicles, and how Telstra is investing in two submarine cables to bolster Asia-US connectivity. Continue Reading

CW ASEAN: SD-WAN helps find best route to cloud

This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading

Australian supermarket chain hit by IT outage

Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia Continue Reading

By

• Stuart Kennedy

Business will make money from their data, says IDC

Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations Continue Reading

By

• Cliff Saran, Managing Editor

European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Russian energy giant makes digital tech adoption a priority

Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Artificial intelligence will help Metro Bank customers manage their money

Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s tax administration combats economic crime through IT

Authority has updated its IT system to step up the fight against tax evasion Continue Reading

By

• Gerard O'Dwyer

Dutch railway operator to experiment with self-driving trains

Dutch railways are on a journey towards fully automated trains, with early tests under way Continue Reading

By

• Tijs Hofmans

CW Middle East: UAE makes artificial intelligence leap

The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading

European CIOs have budget balancing act ahead of them

There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in Continue Reading

By

• Mark Samuels

Podcast: Storage compliance for GDPR data subject requests

The General Data Protection Regulation is upon us. Mathieu Gorge, CEO of Vigitrust, talks you through the key areas needed for compliance in storage of data subjects’ data and how to find it quickly on request Continue Reading

By

• Antony Adshead, Storage Editor

HSBC adopts fintech to fight money laundering

HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank system replacement already paying back

Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Hackett Group predicts rise of robotic process automation

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Continue Reading

By

• Cliff Saran, Managing Editor

Interview: GDPR will give Dutch privacy watchdog its teeth

The Netherlands’ privacy watchdog has not handed out fines so far because there has been no reason to, says the organisation’s chairman, Aleid Wolfsen Continue Reading

By

• Tijs Hofmans

IT set to gain the most from AI and automation

IT administrators anticipate that artificial intelligence and automation will only affect mundane tasks, freeing up 19% of their workload Continue Reading

By

• Cliff Saran, Managing Editor

Chrome OS: Why it may be time to approach desktop IT in a different way

 Continue Reading

Fintechs weigh up their partnership options

Fintechs need to consider what type of companies they should work with to make the most of open banking regulations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Australian firms need to move faster in the digital age

Just over a tenth of IT professionals in Australia say their companies can roll out a new product in less than three months, despite operating in fast-moving markets with digitally savvy customers Continue Reading

By

• Jessica McGreal, Contino

Infosys announces more US jobs

Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Accountants look to artificial intelligence as clients get more demanding

Accountancy firms are planning to invest in artificial intelligence and automation technologies to free up staff from repetitive administrative tasks Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Industrial robots set to cut out human workforce

Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing Continue Reading

By

• Cliff Saran, Managing Editor

Inside the distros: A year in Linux development

Linux will turn 30 in three years. We look at how far the major Linux distributions – or distros – have come over the past year and what they might be able to bring in the future Continue Reading

By

• Adrian Bridgwater

Fileless attacks surge as hackers exploit PowerShell scripts

Malicious scripting through Microsoft’s PowerShell IT admin tool is being used to take control of Windows machines and Apple Macs Continue Reading

By

• Cliff Saran, Managing Editor

CW Europe: Germany’s Lemoncat takes catering to the cloud

Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading

Click and collect comes to desk-side IT support

Velocity Smart is a new company hoping to revolutionise desk-side support by removing the need for IT staff to physically visit employees’ desks Continue Reading

By

• Cliff Saran, Managing Editor

Norway’s Statkraft outsources IT infrastructure management

Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hershey’s outsources SAP roll-out to Accenture

US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Wearables join mobiles as high-growth payment methods

Banks must develop broad contactless payment strategies if they are to keep pace with consumer demand Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ASEAN firms upbeat on Industry 4.0

Southeast Asian countries are generally optimistic about the use of emerging technologies, such as advanced analytics in manufacturing industries, but the positive sentiment has not led to action Continue Reading

By

• Aaron Tan, TechTarget

Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading

By

• Eeva Haaramo

MPs run the rule over digital currency to identify risks and opportunities

MPs are taking a close look at the potential opportunities and risks associated with the UK adoption of cryptocurrencies and the technology that underpins them Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Prepare for Y2K style Meltdown strategy

The days of fixing the date bug in legacy systems may be long gone, but IT now has as much of an effort mitigating the Spectre/Meltdown processor flaw Continue Reading

By

• Cliff Saran, Managing Editor

Chrome OS: Why it may be time to approach desktop IT in a different way

The managed desktop has been running for nearly 20 years. Surely there must be a better way? We investigate Continue Reading

By

• Cliff Saran, Managing Editor

CW Benelux: Dutch IT expert on a mission to expose vulnerabilities

Dutch ethical hacker Victor Gevers took full-time leave from his IT job last year and used the time to hunt for vulnerabilities. Read about his mission to find vulnerabilities, report them responsibly and then, hopefully, get them fixed by the vulnerable parties involved. Also in this issue, read how Proximus, Belgium’s largest telecommunications operator, is leaning on Cloudify to support its adoption of network functions virtualisation, and how journalists showed that the email addresses of Dutch politicians are easy to spoof. Continue Reading

Businesses struggle to get IT staff as visa limits are reached quickly

UK businesses are increasingly looking for skilled professionals from outside the EU as certain visa caps prove too low Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thousands of IT jobs being created in India by European and US companies

Global businesses focus on India as they seek the best ecosystems for digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives Continue Reading

By

• Mark Samuels

Capita to offload non-core business units

Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Swedish banks embrace rapidly evolving chatbots

Artificial intelligence is playing an increasingly important business role for Sweden’s banks – and chatbots are the starting point for many Continue Reading

By

• Eeva Haaramo

IT Priorities 2018: Why IT must change its approach to Windows 10

Windows 10 is set to be a top priority for IT departments this year, but it should be seen as more than just a desktop operating system upgrade Continue Reading

By

• Cliff Saran, Managing Editor

What CIOs need to watch out for in digital transformation

IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock Continue Reading

By

• Daniel-Zoe Jimenez, IDC Asia-Pacific

Superfast broadband available to 95% of country

The UK government has announced it has reached its target for making superfast broadband available Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hours lost on patching Meltdown and Spectre flaw

IT administrators have already lost hours installing the processor patch from Intel, which causes PCs to lock up and systems to crash and slow down Continue Reading

By

• Cliff Saran, Managing Editor

Robots are needed to manage the automation robots

The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden puts government IT outsourcing under increased scrutiny

Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year Continue Reading

By

• Eeva Haaramo

Clydesdale and Yorkshire Bank Group uses ServiceNow to support transformation

IT service management adapts to faster and faster time-to-market pressure with a new framework that aims to deliver continuous service improvement Continue Reading

By

• Cliff Saran, Managing Editor

Modern methodology gives Sweden’s 100-year-old SKF a digital push

Long-established engineering company takes a leaf out of the startup guide to software development Continue Reading

By

• Jane Hamrin

451 Research shines light on how enterprise attitudes to digital transformation are evolving

Enterprises are capitalising on their infrastructure upgrades and are increasing their use of cloud to take advantage of emerging technologies and accelerate business change, says 451 Research Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retail banking regulations hit UK with the potential of a ‘Big Bang’ moment

The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UAE tech growth prompts firms to review internal IT security

As IT becomes more prominent in the UAE economy, more and more internal connections between people and systems are created, all of which need to be secured Continue Reading

By

• Alicia Buller

Marks and Spencer eyes £30m annual cost savings from digital-first retail push

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Cyber attacks in 2017 drive Nordic security efforts

The volume of cyber attacks last year has increased boardroom focus on security in the Nordic region Continue Reading

By

• Eeva Haaramo

Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London attracted record tech investment in 2017

London-based tech firms received record levels of venture capital funding last year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic banks face digitisation decisions over PSD2

With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations Continue Reading

By

• Eeva Haaramo

Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading

By

• Eeva Haaramo

Air New Zealand to trial digital translation technology

Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Stena Line sets sail for digital transformation

Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient Continue Reading

By

• Eeva Haaramo

Top 10 enterprise IT in the Nordics stories in 2017

The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Critical border IT systems won’t be ready before Brexit, says PAC report

Of the 85 IT systems at the UK border, 30 will need to be replaced or changed due to Brexit, but critical new or updated border IT systems won’t ready by the time the UK leaves the EU, PAC report finds Continue Reading

By

• Lis Evenstad

Santander UK recruits digital banking expert from Barclays

Santander UK has poached Michael Harte from Barclays to drive digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA