IT operations management and IT support

Consumer rights champion Which? begins digital journey

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIOs and the cloud: The future of European enterprise software

European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security Continue Reading

By

• Mark Samuels

Postal delivery robots trialled in Norway

The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses Continue Reading

By

• Gerard O'Dwyer

Big expectations, huge presence: Gitex 2018 opens

Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai Continue Reading

By

• Edward Banda

Robots in the workplace supported by 81% of business chiefs

Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Middle East warms to humanoid robots

Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading

Tech takes centre stage in CBI’s pre-Budget wish list

Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GDPR case work swamps Denmark’s data protection agency

The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work Continue Reading

By

• Gerard O'Dwyer

Filling the blockchain chasm

Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia Continue Reading

By

• Aaron Tan, TechTarget

Your IT provider is being acquired – what does this mean for you and your business?

Merger and acquisition activity is widespread in the IT sector, but what does it mean for you when one of your key tech suppliers is bought up by another firm? Continue Reading

By

• James Kitching, Coffin Mew

Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed Continue Reading

By

• Cliff Saran, Managing Editor

Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all Continue Reading

By

• Cliff Saran, Managing Editor

Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries Continue Reading

By

• Alicia Buller

Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options Continue Reading

By

• Cliff Saran, Managing Editor

Software maintenance contracts lack scrutiny

Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money Continue Reading

By

• Cliff Saran, Managing Editor

Arriva ITSM implementation delivers beyond expectations

Transport company replaces several tools with a single cloud-based ITSM platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

DevOps and containers: How to get connected

We look at how to apply a DevOps approach to a container-based microservices architecture Continue Reading

By

• Daniel Robinson

Finland government to review public procurement laws

Finland's government is putting its procurement laws under the spotlight after a major IT fraud Continue Reading

By

• Gerard O'Dwyer

CW Nordics: Sweden eyes geo-fencing to protect against terror attacks

Sweden is developing an integrated IT/geo-fencing system to protect the country’s towns and cities against attacks by terrorists using vehicles as “killing machines”. Also read about Microsoft building two more datacentres in Norway to support its cloud computing services in Europe, and find out why investigators have closed the Nokia extortion probe without finding a motive or making an arrest. Continue Reading

Language barrier won’t hold back chatbots in the Netherlands

The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example Continue Reading

By

• Tijs Hofmans

Swedish government and industry address IT skills shortage

Sweden faces major challenges in resourcing its growing IT sector with the right talent Continue Reading

By

• Gerard O'Dwyer

Why networking is the last frontier of IT automation

Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher Continue Reading

By

• Aaron Tan, TechTarget

ASEAN firms need to overcome DevOps hurdles

Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed Continue Reading

By

• Ai Lei Tao

Australian enterprises warming up to DevOps

The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison Continue Reading

By

• Stuart Kennedy

The rise of humanoid robotics in the Middle East

Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics Continue Reading

By

• Edward Banda

Software development is not the only place where DevOps-style optimisation might be useful

Too much of IT focuses on the importance what is measured, rather than measuring what's important Continue Reading

By

• Rob Bamforth, Timefort

Public sector increases outsourcing in first half of 2018

IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Intelligent automation spending to hit $232bn by 2025

Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Utilita Energy supplier uses cloud to rapidly scale IT service desk

Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT meltdown pushes TSB into loss

Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordnet drops AI assistant while SEB deepens collaboration

One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software Continue Reading

By

• Gerard O'Dwyer

How Splunk is ‘splunking’ data for APAC enterprises

Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations Continue Reading

By

• Aaron Tan, TechTarget

Heathrow flights grounded by IT failure

Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global trading infrastructure firm opens office in Ireland because of Brexit

Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A third of organisations do not have a security expert, survey shows

Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Streamline infrastructure management through robotic automation

Robotic automation is changing the infrastructure management game, helping IT departments make fewer mistakes and boost their productivity Continue Reading

By

• Stuart Burns

How Singapore’s MyRepublic hones its IT chops

MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets Continue Reading

By

• Aaron Tan, TechTarget

Three-quarters of consumers have interacted with artificial intelligence

Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Can Saudi Arabia build the Silicon Valley of the Middle East?

In April this year, Saudi Arabia’s crown prince Mohammed Bin Salman visited Silicon Valley in the US to meet tech giants such as Apple and Amazon in its efforts to fast-forward the kingdom’s technology capabilities. Read about its lofty ambitions. Also in this issue, read how demand for skilled IT professionals is increasing rapidly in the Middle East, which is facing a talent crunch. Meanwhile, Gulf Cooperation Council smart city initiatives are gathering momentum. Continue Reading

Enhance efficiency by automating IT services

We look at the role of artificial intelligence and chatbots in IT service management. Continue Reading

Dutch government IT projects run €1bn over budget

Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading

By

• Tijs Hofmans

Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Enhance efficiency by automating IT services

We look at the role of artificial intelligence and chatbots in IT service management Continue Reading

By

• Zach Emmanuel, Computer Weekly

Banks given three months to report on how they respond to outages

UK financial services regulators get tough on banks over their ability to recover from IT outages Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT service provider HCL acquires sector expertise as part of European strategy

Indian IT services firm boosts its European car industry credentials though multi-million Euro investment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK financial services firms up tech investments to fuel new services

Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Let automation take away the tedium

Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation. Continue Reading

Let automation take away the tedium

Computer Weekly looks at how far the suppliers of systems management tools and associated products have progressed with automation Continue Reading

By

• Bob Tarzey

Australian government grappling with digital transformation woes

Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals Continue Reading

By

• Beverley Head

Technology key to keeping staff happy

Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Data locked in legacy systems curbs digitisation plans

Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives Continue Reading

By

• Cliff Saran, Managing Editor

IBM early findings on disastrous TSB core banking system migration released

Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Banks already looking for EU-based IT staff for post-Brexit operations

UK banks already have plans to move some of their operations to the EU, with the search for EU-based IT professionals under way Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nine out of 10 enterprises will use robotic process automation by 2020

Robotic process automation take-up expected to reach 92% of European enterprises within two years, finds ISG survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IPsoft’s digital worker is part of a shift in human productivity

IPsoft used its annual user summit to allow customers to update themselves on the career of its cognitive digital agent Amelia Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch region Zeeland to get datacentre without diesel backup

One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator Continue Reading

By

• Kim Loohuis

European CIOs establish committee to drive IT value in business

Technology Business Council creates a European arm to help CIOs get the best value and efficiency from their IT assets Continue Reading

By

• Cliff Saran, Managing Editor

Subpostmasters told to expect decision on alleged unfair prosecutions in August

The Criminal Courts Review Commission is expected to announce the findings of an investigation into alleged unfair subpostmaster prosecutions in August Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

England and Wales Cricket Board to improve players’ medical data

Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly Continue Reading

By

• Lis Evenstad

Blockchain tourism being replaced by its application to business challenges

Deloitte reveals the next 12 months could see businesses move from exploring blockchain to applying it to business challenges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Beware of the digital bandwagon

The rush to become ‘digital by default’ could drive costs up and have a damaging effect on understanding customer demand, writes John Seddon Continue Reading

By

• John Seddon

GlaxoSmithKline R&D creates data platform using Hadoop for the internal sharing of scientific data

GlaxoSmithKline is making better use of the data it has about the development and trials of medicines through a Hadoop-based platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ex-DWP IT contractor wins IR35 case appeal against HMRC

Tribunal judge rules terms of contractor's engagement with the Department for Work and Pensions means HMRC was wrong to pursue a £26,000 claim for unpaid income tax and national insurance contributions Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Gatwick Airport completes £15m network upgrade to support expansion plans

Gatwick’s new network promises to drive IoT applications, offer free passenger Wi-Fi and provide robust connectivity across the airport campus Continue Reading

By

• Cliff Saran, Managing Editor

Connectivity problem hits thousands of Post Office branches

Post Office branches unable to connect to Horizon computer system for several hours after morning opening time Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Helena Skarle, Handicare

Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills Continue Reading

By

• Lindsay Clark

City Police use Lego simulation to teach businesses cyber security

City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life Continue Reading

By

• Bill Goodwin, Computer Weekly

Finnish government launches regional digitisation plan

Finland’s government allocates €400m to support digital projects run by the country’s local authorities Continue Reading

By

• Gerard O'Dwyer

TSB IT disaster moves into a second week

TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Almost all London law firms are using or plan to use artificial intelligence

Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Malaysia’s Supahands finds agility with the cloud

Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand Continue Reading

By

• Aaron Tan, TechTarget

How a new ISO standard helps you take control of your IT assets

The updated ISO standard 19770-1:2017 offers IT managers a way to bring their hardware and software assets under a single management standard Continue Reading

By

• Jesper Østergaard , ITAMorg

TSB IT meltdown has the makings of an epic

TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Criminal Courts Review Commission findings in Post Office computer case raise further enquiries

The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ICO and finance regulator assess TSB IT blunder

Customer data was exposed during migration to new core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thales to open ‘digital factory’ in Asia

India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts Continue Reading

By

• Stuart Kennedy

CW ANZ: OpenStack gains a foothold in Australia

In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Also read how Australia’s Citic Pacific Mining is digging into IoT technology to track vehicles, and how Telstra is investing in two submarine cables to bolster Asia-US connectivity. Continue Reading

CW ASEAN: SD-WAN helps find best route to cloud

This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading

Australian supermarket chain hit by IT outage

Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia Continue Reading

By

• Stuart Kennedy

Business will make money from their data, says IDC

Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations Continue Reading

By

• Cliff Saran, Managing Editor

European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Russian energy giant makes digital tech adoption a priority

Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Artificial intelligence will help Metro Bank customers manage their money

Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s tax administration combats economic crime through IT

Authority has updated its IT system to step up the fight against tax evasion Continue Reading

By

• Gerard O'Dwyer

Dutch railway operator to experiment with self-driving trains

Dutch railways are on a journey towards fully automated trains, with early tests under way Continue Reading

By

• Tijs Hofmans

CW Middle East: UAE makes artificial intelligence leap

The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading

European CIOs have budget balancing act ahead of them

There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in Continue Reading

By

• Mark Samuels

Podcast: Storage compliance for GDPR data subject requests

The General Data Protection Regulation is upon us. Mathieu Gorge, CEO of Vigitrust, talks you through the key areas needed for compliance in storage of data subjects’ data and how to find it quickly on request Continue Reading

By

• Antony Adshead, Storage Editor

HSBC adopts fintech to fight money laundering

HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank system replacement already paying back

Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA