IT operations management and IT support

Healthcare providers should press on with digital transformation

Healthcare providers should continue digitisation efforts with security in mind amid looming cyber threats, says a top T-Systems executive Continue Reading

By

• Aaron Tan, TechTarget

Steering a safe course through hybrid cloud

We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

By

• Maxwell Cooter

Legacy systems holding banks back from meeting demand for instant accounts

Banks are struggling to meet customer demand to open accounts instantly because of legacy IT systems and processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deloitte will double Hyderabad workforce to support demand for technology services

Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to create a great strategy in the digital age

What are the best ways for technology leaders to create a strategy that is fit for the digital age? Computer Weekly asks the experts Continue Reading

By

• Mark Samuels

AXA recruits AI assistants in back office

Insurance giant is deploying software robots to take over repetitive tasks and free up humans to do more analytical work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IBM reports growing interest in multicloud

As it gets ready to onboard Red Hat, IBM claims its multicloud business has a lot of potential Continue Reading

By

• Cliff Saran, Managing Editor

Lloyds Bank to migrate hundreds of thousands of customers to Google-inspired fintech

Following its announcement that it was exploring the use of a fintech platform, Lloyds Bank has been quick to plan customer migration Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Santander announces latest branch closures as digital channels take over

Bank to close 140 more UK branches as in-branch transactions fall and digital banking accelerates Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Finnish banks to share core banking platform and supplier

Three banks in Finland have hired an IT services supplier to build a shareable core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK financial services regulator to link top banker bonuses to IT performance

FCA head tells Commons Treasury committee: “We expect banks’ policies on variable remuneration to reflect operational resilience. They have to – if they don’t, we will act.” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How ASEAN firms can tap storage analytics to improve operations

With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur Continue Reading

By

• Aaron Tan, TechTarget

Enterprises are increasing the human workforce while deploying AI

Artificial intelligence is creating more jobs than it replaces, according to a study of businesses using the technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT professionals in London could see roles shipped to EU as result of Brexit

The UK and London in particular could see IT jobs in financial services move to hubs across the European Union as a result of Brexit. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT profession to get one of the biggest pay rises this year

IT workers are set to receive one of the highest pay rises of all professions in the UK this year as competition for their skills increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Almost half of containers in production have vulnerabilities, study finds

More containers are being deployed in production, but many businesses are unaware if they are secure Continue Reading

By

• Cliff Saran, Managing Editor

JP Morgan looks for someone to lead its blockchain developments

Bank seeks executive to take on blockchain role, with responsibility for creating technology to solve business challenges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 Middle East stories of 2018

Here are Computer Weekly’s top 10 Middle East enterprise IT stories of 2018 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 Benelux IT stories of 2018

From cyber security planning to smart city initiatives, here is a selection of articles about IT developments in the Benelux countries Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HSBC taking data analysis service to business customers

HSBC is upping its search for artificial intelligence expertise as it takes a data analytics service to its business customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sberbank partners US accelerator for startup programme

Russian state-run bank links up with San Francisco-based accelerator 500 Startups to provide expert advice to startups in a variety of tech fields Continue Reading

By

• Vladimir Kozlov

Port of Rotterdam uses floating lab to learn about automation in harbour

A ship will soon be converted to a floating laboratory to test automation technologies at the Netherlands port Continue Reading

By

• Tijs Hofmans

Hybrid cloud in Australian government removes supplier lock-in

Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead Continue Reading

By

• Beverley Head

Barclays staff to transfer to HCL as IT deal is expanded

Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Australia is keeping pace with microservices

Adoption of microservices remains patchy in Australia, although some sectors pursuing digital transformation are catching up rapidly Continue Reading

By

• Beverley Head

APAC healthcare providers reaping digital transformation returns

Digital transformation could potentially double the improvements in integrated care by 2020, study finds Continue Reading

By

• Aaron Tan, TechTarget

Interview: Sam Lowe, chief technology officer, Streetbees

Streetbees’ first IT chief brings artificial intelligence expertise to help the tech startup deliver a hive of data for its customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE shows off first fruits of $4bn edge computing investment

Tech supplier has beefed up its Edgeline portfolio with new hardware and software offerings to make it easier to manage edge devices, applications and data Continue Reading

By

• Aaron Tan, TechTarget

FCA deeply concerned as no end in sight for IT failures in banking

The FCA has reported a massive increase in the number of banking IT failures in the UK and admitted there is no end in sight Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

It’s still early days for hybrid IT in APAC

The tipping point for hybrid IT adoption will come only when more enterprises start running production workloads on the public cloud, says HPE’s chief technologist for the region Continue Reading

By

• Aaron Tan, TechTarget

Why IT infrastructure approach needs modernising

The freedom and flexibility to develop applications rapidly using diverse platforms will put IT infrastructure teams under increasing strain Continue Reading

By

• Cliff Saran, Managing Editor

Why CIOs must start offloading work

Taking on more responsibilities is having a detrimental effect on digital transformation and customer experience initiatives Continue Reading

By

• Cliff Saran, Managing Editor

How Singapore Airlines is flying the digital skies

Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge Continue Reading

By

• Aaron Tan, TechTarget

CDO interview: Aidan Millar, DNB

Norwegian bank hires chief data officer to lead its data-driven transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

LiveAction updates LiveNX network management service

In networking news, LiveAction launches LiveNX 8 and LiveWire; Kaloom and Red Hat collaborate for a virtualized central office; and Siemens and Aruba bridge the IT-OT gap. Continue Reading

By

• Michaela Goss, Senior Site Editor

Post Office executives cross-examined in Horizon IT system trial

A High Court trial, where subpostmasters are suing the Post Office for damages caused by an allegedly faulty IT system, ended its second week. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Challenger bank ready to get its banking licence back

CivilisedBank is reapplying for a banking licence after giving it up to focus on its technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office trial throws up known problem with Horizon system

High Court case in which subpostmasters are suing the Post Office has revealed a known problem with the computer system at the core of the dispute Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why commercial software providers are buying into cloud native

There is a reason why IBM has announced it will be spending $34bn to buy Red Hat, much like VMware’s acquisition of Heptio Continue Reading

By

• Cliff Saran, Managing Editor

How Hive balances platform stability with innovation

The smart home thermostat division of British Gas has made developers fully responsible for supporting and monitoring the code they deploy Continue Reading

By

• Cliff Saran, Managing Editor

High court Post Office trial puts subpostmasters’ contract under microscope

Case against Post Office in relation to allegedly faulty computer system begins in High Court Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Australia needs better cloud and data management capabilities

Use of cloud services is soaring in Australia, but a lack of cloud management skills is holding back enterprises from reaping the full benefits of the technology Continue Reading

By

• Beverley Head

Lloyds Banking Group shaking up its workforce to reflect digital times

Lloyds Banking Group is revamping the roles of thousands of staff as it becomes digital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank to create cloud-based digital cheque processing system

German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud Continue Reading

By

• Karl Flinders, Emea Content Editor, Computer Weekly

International Space Station runs HPE Apollo supercomputer

The first off-the-shelf supercomputer to run in space, Apollo 40, will be used for local number crunching and artificial intelligence applications Continue Reading

By

• Cliff Saran, Managing Editor

Inside Schneider Electric’s Batam smart factory

The French energy management and automation firm has nearly halved material wastage by applying smart manufacturing technologies at its Indonesia plant Continue Reading

By

• Aaron Tan, TechTarget

Why businesses must take a strategic view of automation

For many CIOs, robotic process automation promises quick wins, but businesses should also take a longer-term view to drive digitisation Continue Reading

By

• Cliff Saran, Managing Editor

Traditional financial services firms face extinction within 12 years

A large number of large banks could disappear within 12 years unless they change business models and economics Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Australia earns mixed record in IT agility

Despite being fervent adopters of cloud, Australian enterprises are slower than those in the US and UK in deploying business-critical applications Continue Reading

By

• Beverley Head

DNS attacks cost finance firms millions of pounds a year

Average cost of recovering from a single DNS attack is $924,390 for a large financial services company, survey shows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Consumer rights champion Which? begins digital journey

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIOs and the cloud: The future of European enterprise software

European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security Continue Reading

By

• Mark Samuels

Postal delivery robots trialled in Norway

The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses Continue Reading

By

• Gerard O'Dwyer

Big expectations, huge presence: Gitex 2018 opens

Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai Continue Reading

By

• Edward Banda

Robots in the workplace supported by 81% of business chiefs

Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Middle East warms to humanoid robots

Countries in the Middle East are warming to humanoid robotics, robotic process automation and artificial intelligence as these technologies become widely accepted globally. Also in this issue, read why Saudi Arabia has called on London’s fintechs to set up in the country with the promise of government support, and find out how the Gulf Warehousing Company has introduced cloud-based technology to replace paper processes used by its HR department. Continue Reading

Tech takes centre stage in CBI’s pre-Budget wish list

Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GDPR case work swamps Denmark’s data protection agency

The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work Continue Reading

By

• Gerard O'Dwyer

Filling the blockchain chasm

Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia Continue Reading

By

• Aaron Tan, TechTarget

Your IT provider is being acquired – what does this mean for you and your business?

Merger and acquisition activity is widespread in the IT sector, but what does it mean for you when one of your key tech suppliers is bought up by another firm? Continue Reading

By

• James Kitching, Coffin Mew

Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed Continue Reading

By

• Cliff Saran, Managing Editor

Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all Continue Reading

By

• Cliff Saran, Managing Editor

Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries Continue Reading

By

• Alicia Buller

Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options Continue Reading

By

• Cliff Saran, Managing Editor

Software maintenance contracts lack scrutiny

Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money Continue Reading

By

• Cliff Saran, Managing Editor

Arriva ITSM implementation delivers beyond expectations

Transport company replaces several tools with a single cloud-based ITSM platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

DevOps and containers: How to get connected

We look at how to apply a DevOps approach to a container-based microservices architecture Continue Reading

By

• Daniel Robinson

Finland government to review public procurement laws

Finland's government is putting its procurement laws under the spotlight after a major IT fraud Continue Reading

By

• Gerard O'Dwyer

CW Nordics: Sweden eyes geo-fencing to protect against terror attacks

Sweden is developing an integrated IT/geo-fencing system to protect the country’s towns and cities against attacks by terrorists using vehicles as “killing machines”. Also read about Microsoft building two more datacentres in Norway to support its cloud computing services in Europe, and find out why investigators have closed the Nokia extortion probe without finding a motive or making an arrest. Continue Reading

Language barrier won’t hold back chatbots in the Netherlands

The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example Continue Reading

By

• Tijs Hofmans

Swedish government and industry address IT skills shortage

Sweden faces major challenges in resourcing its growing IT sector with the right talent Continue Reading

By

• Gerard O'Dwyer

Why networking is the last frontier of IT automation

Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher Continue Reading

By

• Aaron Tan, TechTarget

ASEAN firms need to overcome DevOps hurdles

Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed Continue Reading

By

• Ai Lei Tao

Australian enterprises warming up to DevOps

The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison Continue Reading

By

• Stuart Kennedy

The rise of humanoid robotics in the Middle East

Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics Continue Reading

By

• Edward Banda

Software development is not the only place where DevOps-style optimisation might be useful

Too much of IT focuses on the importance what is measured, rather than measuring what's important Continue Reading

By

• Rob Bamforth, Timefort

Public sector increases outsourcing in first half of 2018

IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Intelligent automation spending to hit $232bn by 2025

Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Utilita Energy supplier uses cloud to rapidly scale IT service desk

Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT meltdown pushes TSB into loss

Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordnet drops AI assistant while SEB deepens collaboration

One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software Continue Reading

By

• Gerard O'Dwyer

How Splunk is ‘splunking’ data for APAC enterprises

Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations Continue Reading

By

• Aaron Tan, TechTarget

Heathrow flights grounded by IT failure

Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global trading infrastructure firm opens office in Ireland because of Brexit

Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A third of organisations do not have a security expert, survey shows

Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Streamline infrastructure management through robotic automation

Robotic automation is changing the infrastructure management game, helping IT departments make fewer mistakes and boost their productivity Continue Reading

By

• Stuart Burns

How Singapore’s MyRepublic hones its IT chops

MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets Continue Reading

By

• Aaron Tan, TechTarget

Three-quarters of consumers have interacted with artificial intelligence

Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Can Saudi Arabia build the Silicon Valley of the Middle East?

In April this year, Saudi Arabia’s crown prince Mohammed Bin Salman visited Silicon Valley in the US to meet tech giants such as Apple and Amazon in its efforts to fast-forward the kingdom’s technology capabilities. Read about its lofty ambitions. Also in this issue, read how demand for skilled IT professionals is increasing rapidly in the Middle East, which is facing a talent crunch. Meanwhile, Gulf Cooperation Council smart city initiatives are gathering momentum. Continue Reading

Enhance efficiency by automating IT services

We look at the role of artificial intelligence and chatbots in IT service management. Continue Reading

Dutch government IT projects run €1bn over budget

Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading

By

• Tijs Hofmans

Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA