IT operations management and IT support

How Sporting Group tackles the Rugby World Cup

Sporting Group has readied its system monitoring to ensure the technology is able to cope with the huge demand for bets during the Rugby World Cup final Continue Reading

By

• Cliff Saran, Managing Editor

Legacy monitoring tools hamper digital progress

Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns Continue Reading

By

• Cliff Saran, Managing Editor

Cost savings drive business automation

While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives Continue Reading

By

• Cliff Saran, Managing Editor

Post Office IT trial judgement within days

The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Stronger regulations needed to fix banking IT problems, say MPs

Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

P27 pan-Nordic payments system moves a step closer

Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform Continue Reading

By

• Alex Cruickshank

Nordic industrial giants continue to choose Indian suppliers for digital transformation

HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region Continue Reading

By

• Alex Cruickshank

Abu Dhabi National Oil Company uses blockchain for inter-group network

The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European companies hold back outsourcing amid recession fears

Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual Instruments is now Virtana and aims at cloud, containers

Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too Continue Reading

By

• Antony Adshead, Storage Editor

VR over 5G helps Belfast Harbour vision to become smart port

Harbour teams up with BT to deploy 5G-enabled applications including virtual reality Continue Reading

By

• Joe O’Halloran, Computer Weekly

Two-thirds of UK financial services firms are using machine learning

The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Digital and innovation apprentices to start NatWest programme

NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why would a bank that made billions of pounds’ profit cut thousands of staff?

HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s SEB explores core banking in the cloud

Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How APAC enterprises can keep pace with container security

For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities Continue Reading

By

• Aaron Tan, TechTarget

Swedish authorities introduce robots to help social workers

Software robots free up time for social workers to help benefits claimants find employment Continue Reading

By

• Jane Hamrin

Microsoft delivers Surface with benefits for enterprise IT

It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out Continue Reading

By

• Cliff Saran, Managing Editor

HMRC extends contract with Capgemini but embeds flexibility

Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Data storage: The top five storage deployment pitfalls

Key pitfalls in data storage include silos, under-utilisation, backup and disaster recovery, plus neglect of skills and application requirements. We ask analysts how to avoid them Continue Reading

By

• Stephen Pritchard

A security breach is inevitable, IT leaders warned

No matter how much IT security tech and training is in place, sophisticated, targeted attacks are going to breach company defences, Carbon Black warns Continue Reading

By

• Cliff Saran, Managing Editor

Interview: James Smith, director of digital, Nationwide Building Society

James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Marketplace push aims to get the NHS automating

Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots Continue Reading

By

• Cliff Saran, Managing Editor

Dubai’s Precision Group takes manufacturing into the cloud

Head of IT at mould and packaging company talks about leading its digital transformation programme Continue Reading

By

• Alicia Buller

Nordic payment collaboration will ease cross-border payments

P27 and Mastercard to bring seamless cross-border payments across Norway, Finland, Denmark and Sweden Continue Reading

By

• Alex Cruickshank

Drive for Nordic datacentre transformation

Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage Continue Reading

By

• Alex Cruickshank

Enterprises can hire software robots at the push of a button

IPsoft is beta testing a marketplace where businesses can look at what software robots are available and interview them about their suitability to take roles Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CTO interview: Paul Clark, Tandem Bank

Tandem Bank’s chief technology officer had a close encounter with legacy banking when he left his previous job to pursue a career in fintech Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Direct Line built an insurtech it can tweak a thousand times a day

Insurance group Direct Line has added a new business to its portfolio, designed to let it act as a sandbox for its digital journey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic IT outsourcing: why India is leading the pack

A rising tide lifts all ships when it comes to outsourcing in Norway, Finland, Sweden and Denmark, but some ships have risen faster than others Continue Reading

By

• Alex Cruickshank

Singapore Airlines extends use of VMware Workspace One

Singapore’s national carrier is extending the use of Workspace One to more users in a move to enable its workforce to stay productive while on the go Continue Reading

By

• Aaron Tan, TechTarget

IT departments spend millions tackling performance issues in complex IT

A study has found that CIOs are concerned that a modern software-driven, hybrid, multi-cloud architecture will be costly and difficult to manage Continue Reading

By

• Cliff Saran, Managing Editor

Dutch banks to work together in fight against money laundering

Dutch banks are sharing expertise and resources to help reduce money laundering through their accounts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fintech lender increases loan limit as customer demand accelerates

Small business lender Esme Loans has increased its loan limit to quarter of a million pounds as businesses are drawn to its simple and fast digital platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

5G takes off at Gatwick Airport

Vodafone’s 5G network goes live in airport’s South Terminal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How SATS is using digital twin tech to improve operations

Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations Continue Reading

By

• Aaron Tan, TechTarget

Spectra tilts at HSM with StorCycle storage management software

Spectra Logic unveils newly-developed storage management platform and two-tier file access and object storage with all data visible to all users for restore Continue Reading

By

• Antony Adshead, Storage Editor

Inside NatWest Ventures

NatWest Ventures is helping NatWest bank to remain relevant to its SME businesses customer community through digital innovation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nokia, NTT Docomo and Omron to test 5G at factory floor

Three firms – Nokia, NTT Docomo and Omron – have banded together to test the feasibility of running a layout-free production line operated by 5G-connected robots and human technicians Continue Reading

By

• Aaron Tan, TechTarget

Loyal Dutch IT professionals not being rewarded enough, survey shows

Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers Continue Reading

By

• Kim Loohuis

Danish MobilePay app moves away from mainframe

Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra Continue Reading

By

• Alex Cruickshank

Allied Irish Banks selects cloud platform for digital transformation

Bank is streamlining its operations through a cloud platform from nCino Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office changes IT leadership reshuffle decision

The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK firms getting on top of IT downtime costs

Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows Continue Reading

By

• Warwick Ashford, Senior analyst

Dutch regulator reveals potential Microsoft privacy breach

Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK banks outage caused by problem at US payment service provider

UK consumers were unable to access some banking services due to a hardware failure at a US payments provider Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Inside Facebook’s engineering culture

An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation Continue Reading

By

• Aaron Tan, TechTarget

Blue Prism gives Nordics the personal touch

UK automation software company has opened and staffed a Nordic office to give customers in the region a better service Continue Reading

By

• Jane Hamrin

First government organisation in Bahrain migrates to Amazon Web Services

Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange glitch delays trading

The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Latest Post Office Horizon problems fixed with software update to blame

The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch province pioneers no-code platform

Software development platform removes the need for expert programmers when adding functionality to applications Continue Reading

By

• Kim Loohuis

Hundreds of Post Office branches hit by new Horizon problem

Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update Continue Reading

By

• Nick Wallis

Nordic banks move into wearable payment technology

Payment by watch or watch strap is now an option for customers of two banks in Sweden Continue Reading

By

• Alex Cruickshank

Birmingham City Council ends 13-year IT contract with Capita

Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide plans 750 tech roles at new digital hub in London

Building society is setting up its first major tech presence in London to help it access deep skills pool Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Computer science undergraduates most likely to drop out

Computer science degrees account for the largest proportion of students who drop out before completion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange agrees to acquire Refinitiv for £22bn

The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deliveroo to build Edinburgh tech hub around acquisition of local startup

Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Singapore’s NTUC Enterprise is embracing digital transformation

NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain Continue Reading

By

• Aaron Tan, TechTarget

Why CIOs should focus on trimming their internal email footprint

Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant Continue Reading

By

• Cliff Saran, Managing Editor

London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TSB takes another £36m hit related to botched IT migration

TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

One-third of UK councils have IT budgets cut

Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hewlett Packard Enterprise invests big in India

Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India Continue Reading

By

• Alex Cruickshank

How AntWorks is addressing the pitfalls of RPA

The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities Continue Reading

By

• Aaron Tan, TechTarget

Welsh council aims to cut back-office processing costs by 95% through automation

A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank’s public contraction is a major landmark for fintech

German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cambridge Cognition CTO on applying server monitoring principles to suicide prevention

Cambridge Cognition CTO, Ricky Dolphin, discusses why it pays to think outside the box when trying to find technological answers to business and customer problems Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Dutch authorities temporarily halt datacentre construction

Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds Continue Reading

By

• Kim Loohuis

US judge dismisses challenge over Department of Defense mega-cloud contract

The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Zopa gets in-house tech ready for 2019 bank launch

Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CDO interview: Julia Aymonier, École Hôtelière de Lausanne

As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank cuts jobs but increases tech spend

Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thames Water uses ServiceNow to boost helpdesk efficiency

AI-enabled monitoring helps IT to identify anomalies and improve service levels Continue Reading

By

• Cliff Saran, Managing Editor

One-third of people prefer instant reply from chatbot about finances to waiting for human reply

Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC firms in developed markets warm up to cloud ERP

A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year Continue Reading

By

• Aaron Tan, TechTarget

CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks Continue Reading

By

• Bill Goodwin, Computer Weekly

Post Office back-office error leaves subpostmaster with thousands of pounds extra

The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic public dispels fears over AI and welcomes its advance

People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions Continue Reading

By

• Gerard O'Dwyer

Half of Dutch IT decision-makers can’t explain blockchain technology

IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it Continue Reading

By

• Kim Loohuis

CIOs experience stress, verbal and physical abuse during IT failures

Business continuity involves more than the investment in resilient IT – staff and their families need support too Continue Reading

By

• Cliff Saran, Managing Editor

How APAC CIOs are driving AI projects

IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing Continue Reading

By

• Aaron Tan, TechTarget

HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How AirAsia streamlined its customer service

Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service Continue Reading

By

• Aaron Tan, TechTarget

What is NetOps? Start with these 5 common questions

This compilation is an essential starting point for NetOps novices. These five common questions explore what NetOps is, how it can benefit networks and its effect on network teams. Continue Reading

By

• Michaela Goss, Senior Site Editor

Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues Continue Reading

By

• Stuart Kennedy

Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial

The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT outsourcing is increasing, but not as we know it

IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Rackspace EMEA CTO on why it pays to put people at the heart of IT transformation

Rackspace EMEA CTO Lee James opens up about how taking a people-first approach to digital transformation raises staff morale and engagement levels while helping the managed cloud provider win new business Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: John Finch, Refinitiv

Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Half of CFOs frustrated by complex accounting systems

Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft’s modern desktop management

 Continue Reading

Microsoft’s modern desktop management

How cloud services make the critical business of keeping Windows 10 patched and up to date easier for administrators Continue Reading

By

• Tim Anderson

Business leaders failing to address cyber threats

Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals Continue Reading

By

• Warwick Ashford, Senior analyst

Salesforce completes Pardot fix after 12 days’ disruption

Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down Continue Reading

By

• Cliff Saran, Managing Editor

Finland globalises AI training programme

The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out Continue Reading

By

• Gerard O'Dwyer

Serving up managed desktops

Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. This will mean big changes for sysadmins Continue Reading

By

• Cliff Saran, Managing Editor