IT operations management and IT support

Latest Post Office Horizon problems fixed with software update to blame

The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch province pioneers no-code platform

Software development platform removes the need for expert programmers when adding functionality to applications Continue Reading

By

• Kim Loohuis

Hundreds of Post Office branches hit by new Horizon problem

Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update Continue Reading

By

• Nick Wallis

Nordic banks move into wearable payment technology

Payment by watch or watch strap is now an option for customers of two banks in Sweden Continue Reading

By

• Alex Cruickshank

Birmingham City Council ends 13-year IT contract with Capita

Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide plans 750 tech roles at new digital hub in London

Building society is setting up its first major tech presence in London to help it access deep skills pool Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Computer science undergraduates most likely to drop out

Computer science degrees account for the largest proportion of students who drop out before completion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange agrees to acquire Refinitiv for £22bn

The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deliveroo to build Edinburgh tech hub around acquisition of local startup

Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Singapore’s NTUC Enterprise is embracing digital transformation

NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain Continue Reading

By

• Aaron Tan, TechTarget

Why CIOs should focus on trimming their internal email footprint

Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant Continue Reading

By

• Cliff Saran, Managing Editor

London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

TSB takes another £36m hit related to botched IT migration

TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

One-third of UK councils have IT budgets cut

Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hewlett Packard Enterprise invests big in India

Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India Continue Reading

By

• Alex Cruickshank

How AntWorks is addressing the pitfalls of RPA

The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities Continue Reading

By

• Aaron Tan, TechTarget

Welsh council aims to cut back-office processing costs by 95% through automation

A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank’s public contraction is a major landmark for fintech

German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cambridge Cognition CTO on applying server monitoring principles to suicide prevention

Cambridge Cognition CTO, Ricky Dolphin, discusses why it pays to think outside the box when trying to find technological answers to business and customer problems Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Dutch authorities temporarily halt datacentre construction

Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds Continue Reading

By

• Kim Loohuis

US judge dismisses challenge over Department of Defense mega-cloud contract

The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Zopa gets in-house tech ready for 2019 bank launch

Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CDO interview: Julia Aymonier, École Hôtelière de Lausanne

As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Bank cuts jobs but increases tech spend

Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thames Water uses ServiceNow to boost helpdesk efficiency

AI-enabled monitoring helps IT to identify anomalies and improve service levels Continue Reading

By

• Cliff Saran, Managing Editor

One-third of people prefer instant reply from chatbot about finances to waiting for human reply

Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC firms in developed markets warm up to cloud ERP

A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year Continue Reading

By

• Aaron Tan, TechTarget

CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks Continue Reading

By

• Bill Goodwin, Computer Weekly

Post Office back-office error leaves subpostmaster with thousands of pounds extra

The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic public dispels fears over AI and welcomes its advance

People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions Continue Reading

By

• Gerard O'Dwyer

Half of Dutch IT decision-makers can’t explain blockchain technology

IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it Continue Reading

By

• Kim Loohuis

CIOs experience stress, verbal and physical abuse during IT failures

Business continuity involves more than the investment in resilient IT – staff and their families need support too Continue Reading

By

• Cliff Saran, Managing Editor

How APAC CIOs are driving AI projects

IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing Continue Reading

By

• Aaron Tan, TechTarget

HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How AirAsia streamlined its customer service

Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service Continue Reading

By

• Aaron Tan, TechTarget

What is NetOps? Start with these 5 common questions

This compilation is an essential starting point for NetOps novices. These five common questions explore what NetOps is, how it can benefit networks and its effect on network teams. Continue Reading

By

• Michaela Goss, Senior Site Editor

Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues Continue Reading

By

• Stuart Kennedy

Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial

The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

IT outsourcing is increasing, but not as we know it

IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Rackspace EMEA CTO on why it pays to put people at the heart of IT transformation

Rackspace EMEA CTO Lee James opens up about how taking a people-first approach to digital transformation raises staff morale and engagement levels while helping the managed cloud provider win new business Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

CIO interview: John Finch, Refinitiv

Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Half of CFOs frustrated by complex accounting systems

Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Microsoft’s modern desktop management

 Continue Reading

Microsoft’s modern desktop management

How cloud services make the critical business of keeping Windows 10 patched and up to date easier for administrators Continue Reading

By

• Tim Anderson

Business leaders failing to address cyber threats

Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals Continue Reading

By

• Warwick Ashford, Senior analyst

Salesforce completes Pardot fix after 12 days’ disruption

Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down Continue Reading

By

• Cliff Saran, Managing Editor

Finland globalises AI training programme

The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out Continue Reading

By

• Gerard O'Dwyer

Serving up managed desktops

Microsoft is dropping its table d’hôte-like Windows 7 menu in favour of a more tapas-style offering, in the form of Windows 10. This will mean big changes for sysadmins Continue Reading

By

• Cliff Saran, Managing Editor

Post Office told to pay over £5m of its opponent’s costs for first Horizon trial

The judge in the Post Office Horizon trial has ordered the organisation to pay the legal costs of its courtroom adversaries, and refused to give permission to appeal a major judgment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GoCardless migrates to cloud and gets Google engineering capability

Fintech has moved from an IBM infrastructure as a service to Google’s cloud platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch lecturer researches the person behind the cyber criminal

Dutch academic is trying to get inside the mind of cyber criminals by understanding what makes them tick Continue Reading

By

• Kim Loohuis

Buyer’s guide to evergreen IT - part 1 of 3: Winning ways with Windows 10 updates

We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading

Winning ways with Windows 10 updates

We look at how IT leaders can effectively manage the major changes Windows 10 imposes on businesses Continue Reading

By

• Mark Lockwood

Lloyds Bank creates 500 IT roles in Scotland

New recruits will support banking group’s digital transformation as it aims to give customers “Google-like experiences” Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office applies to appeal damning judgment in first Horizon trial

The Post Office has applied for permission to appeal judgments from the first trial in its IT-related legal battle with subpostmasters Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

École Hôtelière de Lausanne puts Amelia the robot at its core

When Switzerland-based hospitality school EHL began to automate processes, it was met with staff inertia, but that all changed after its benefits became clear Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ANZ CIOs hit roadblocks in digital agenda

Top IT leaders in Australia and New Zealand are grappling with cultural roadblocks and slow progress in advancing the countries’ digital agenda Continue Reading

By

• Beverley Head

CIOs want staff with good soft skills to help drive digital change

Effective communication of what is being done and why is vital for organisations implementing digital transformation, survey shows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Deutsche Börse harnesses Microsoft cloud

German stock exchange signs deal with Microsoft that will not only benefit the exchange, but other organisations in the sector that are considering cloud migration Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Benelux: Netherlands offers young hackers re-education

Young hackers in the Netherlands are being rehabilitated through punishments that educate rather than incarcerate. Also read how almost 90% of businesses in the Netherlands are barely aware of the competitive advantages the IoT can offer them, and why Dutch sat-nav pioneer TomTom is focusing on the business-to-business sector. Continue Reading

Red Hat Enterprise Linux to contribute $10tn to global business

A study on the economic impact of Red Hat Enterprise Linux by IDC revealed that the operating system is expected to contribute to business revenues worth 5% of the global economy Continue Reading

By

• Aaron Tan, TechTarget

Finnish gaming company PAF migrates to the cloud

Move to Amazon Web Services cloud brings scalability to gaming company that gives part of its profits to good causes Continue Reading

By

• Gerard O'Dwyer

Technical error on Capita system puts Barnet council staff out of pocket

A system error that led to Barnet council staff being incorrectly paid is the latest complaint about a back-office outsourcing contract with Capita Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to avoid a hyper-convergence minefield

How firms can implement hyper-converged infrastructure to make cost and performance savings Continue Reading

By

• Stuart Burns

Co-operative Bank creates over 100 IT jobs in Manchester

The Co-operative Bank is looking for talent to support its digital strategy and previous banking and IT experience is not a necessity Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why IT departments miss basic IT security hygiene

IT departments are failing to patch security holes in software because of a disconnect between security and operations teams, survey finds Continue Reading

By

• Cliff Saran, Managing Editor

Egypt aims to develop coding skills earlier in education system

An Egyptian government initiative will see thousands of teenagers trained to code in HTML, CSS and Python Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

With Anthos, Google seeks to unify open source cloud technologies

Urs Hölzle, Google’s head of technical infrastructure, talks up efforts to deliver what he claims to be the first open source cloud stack Continue Reading

By

• Aaron Tan, TechTarget

Government says no conflict of interest in trial despite Post Office chairman’s dual role

BEIS refutes MP’s suggestion of Post Office chairman’s conflict of interest in group litigation case involving Horizon IT system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East CIOs optimistic as budgets increase and digital transformations expand

Cyber security and risk management will see the biggest increase in spending, but digital transformation of businesses is a major driver of investment, survey shows Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

MP questions government over Post Office Horizon case

Labour MP asks the government about the costs associated with the Post Office Horizon legal battle Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Kubernetes has simplified Bet365’s software deployments

Online betting company has begun using Kubernetes to make it easier for its IT infrastructure and product teams to share complex configurations Continue Reading

By

• Cliff Saran, Managing Editor

CW Middle East: Visibility and security of networks are top IT priorities

The 2019 Computer Weekly/TechTarget IT Priorities survey shows that enterprise buyers in the Middle East, like those in the UK and Europe, are looking to lock down their networks in the face of an almost constant barrage of threats and malicious actors. Also read how Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising, and what further details operator O2 has revealed about how it is planning for the advent of 5G. Continue Reading

How to remove the paper trail

The speed with which a contract is signed is often the rate-determining step in a digitally enabled business process Continue Reading

By

• Cliff Saran, Managing Editor

Should you buy SaaS ERP or best-of-breed enterprise software?

The major ERP providers are pushing their customers to their cloud offerings. It makes sense, but there are plenty of SaaS alternatives Continue Reading

By

• Cliff Saran, Managing Editor

PC industry suffers as Microsoft severs link between Windows and hardware refreshes

If Microsoft succeeds, a Windows upgrade will no longer mean that businesses need to refresh their PC estate Continue Reading

By

• Cliff Saran, Managing Editor

How APAC firms can tame the data beast

Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements Continue Reading

By

• Aaron Tan, TechTarget

The rise of digital workers and the bot economy

Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store Continue Reading

By

• Aaron Tan, TechTarget

What Belarus offers the tech sector

Belarus might not be as well known for its IT as some of its neighbours, but it is pushing its head above the parapet Continue Reading

By

• Mark Hillary

Most business decision-makers and knowledge workers happy to work alongside robots

Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office could face huge costs bill for first Horizon trial

Subpostmaster claimants’ legal team makes application for the Post Office to pay millions of pounds of costs associated with trial Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Major shake-up of TSB IT after core banking system migration disaster

TSB has restructured its IT team to give its internal team control of its core banking system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Businesses losing out on early payment discounts due to outdated software

Chief financial officers need to upgrade their accounting software to benefit from discounts available for paying suppliers early Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Artificial intelligence making major inroads into Russian banking

Russian banks are identifying use cases for artificial intelligence, but the gradual adoption of the technology will require access to a deeper skills pool if it is to accelerate Continue Reading

By

• Vladimir Kozlov

Post Office ‘lacked humanity’ in the treatment of subpostmasters, says peer

Peer slams Post Office after High Court judgment reveals its oppressive style of managing the people who run its branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Layer your approach to web security

Combining unified threat management with other security systems and a strategic CISO is essential to defend against threats Continue Reading

By

• Cliff Saran, Managing Editor

Businesses failing to grasp DevSecOps

UK and US businesses are being exposed to security risks by a failure to integrate security into DevOps programmes, research shows Continue Reading

By

• Warwick Ashford, Senior analyst

Bank of England’s large IT spend partly due to use of manual processes and legacy systems

The Bank of England admits there is room for improvement when it comes to IT efficiency Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Choosing the right kind of hybrid cloud management

We look at the various factors businesses should consider when looking to solve their cloud management problems Continue Reading

By

• Lauren Nelson

Danske Bank builds on machine learning to predict IT failures

Danish bank is using artificial intelligence to help it prevent IT outages that could damage its reputation with customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Spotify and Just Eat join forces with tech firms to help enterprises manage cloud costs better

A new non-profit, cloud-focused trade association has emerged that wants to help prevent financial management issues get in the way of enterprises embracing cloud Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Counting the costs of IaaS and SaaS

Cost management is a priority for organisations seeking to use infrastructure and software as a service Continue Reading

By

• Rich Gibbons

Government revises outsourcing guidelines to balance risk with suppliers

The government has published its latest guidelines on public sector outsourcing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

APAC enterprises are just getting started on AI

Despite clear benefits of adopting the technology, only 41% of enterprises in the Asia-Pacific region have embarked on their artificial intelligence journey Continue Reading

By

• Aaron Tan, TechTarget

IT professionals are getting ready for the onset of digital twins

While few businesses are running digital twins in production, Gartner expects two-thirds will implement the technology by 2022 Continue Reading

By

• Cliff Saran, Managing Editor

Bank of England to migrate from core system with a one-off big bang

The Bank of England will migrate from its current core settlement system with a 'big-bang' migration before the end of 2025 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Steering a safe course through hybrid cloud

We look at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Any slowdown in Moore’s Law will increase datacentre costs

Datacentre managers want to run their sites more like the cloud scale companies Continue Reading

By

• Cliff Saran, Managing Editor