IT operations management and IT support

Five ways that backup has changed since the days of tape

Back in the day, all this was tape, but times have changed, with cloud-to-cloud backup, cloud storage, virtual and physical backup appliances and myriad endpoint hardware Continue Reading

By

• Rene Millman

The Post Office computer problem that destroyed the lives of pillars of the community

The Post Office’s refusal to believe subpostmasters were suffering losses due to computer system errors was incompetent and cruel Continue Reading

By

• James Arbuthnot

Iran likely to hit back with cyber attacks, security experts warn

The possibility of cyber attack by threat groups acting on behalf of the Iranian government has dramatically increased following US actions in Iraq Continue Reading

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• Alex Scroxton, Security Editor

Call for former Post Office CEO to step down from public roles after IT court battle lost

Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 enterprise IT in the Benelux region stories of 2019

Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 financial services IT stories of 2019

Here are Computer Weekly’s top 10 financial services and fintech stories of 2019 Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Former Post Office CEO apologises to subpostmasters over Horizon scandal

Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late” Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 storage deployment stories of 2019

Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading

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• Antony Adshead, Storage Editor

Steering a safe course through hybrid cloud

Maxwell Cooter looks at why hybrid cloud can create a tricky infrastructure to manage Continue Reading

Criminal Courts Review Commission to review Horizon judgment ‘swiftly’

The CCRC’s review of potentially unfair prosecutions of subpostmasters is just one of the unresolved issues in in relation to subpostmasters’ battle with the Post Office over its faulty IT system Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Subpostmasters proved right on IT system failures as calls for full public inquiry mount

Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Subpostmasters got the best deal possible in legal battle with the Post Office, says lawyer

Subpostmasters ended their legal battle with the Post Office at the optimal time, according to the lawyer that managed the High Court action Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Why Lendlease is embracing digital twin technology

Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector Continue Reading

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• Aaron Tan, TechTarget

Lloyd's of London secures £300m for digital transformation

Lloyd's of London has secured funding for a modernisation programme that will start next year Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Post Office settles legal dispute with subpostmasters, ending 20-year battle for lead claimant

The Post Office has settled its long-running legal dispute with subpostmasters, and will pay £57.75m in damages Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

APAC IT leaders lay out priorities for 2020

Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year Continue Reading

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• Aaron Tan, TechTarget

Autonomous ships on Dutch horizon

The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson Continue Reading

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• Karina Meerman

Dutch government must sort IT mess as priority

Dutch government lacks the knowledge and skills for its own IT strategy, according to scathing report Continue Reading

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• Kim Loohuis

Dutch government must facilitate and coordinate a broad eID system

The Dutch government should push for an electronic ID system for its citizens that works across the public and private sectors, according to a report Continue Reading

By

• Kim Loohuis

Security Think Tank: Time for a devolution of responsibility

The belief that effective perimeter security is the best way to protect data is a fallacy that is being repeatedly exposed. We must recognise the need for a data-centric security model to protect data from both internal and external threats, but what does this mean for security professionals? Continue Reading

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• Mike Gillespie

UK financial services regulators tell banks to own their IT disasters

Financial services regulators propose tighter rules for firms to reduce the adverse effects of operational problems, such as IT outages Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

HPE takes aim at hybrid IT management as a service

Starting with its GreenLake family, HPE is building out a hybrid platform from the edge to the cloud Continue Reading

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• Cliff Saran, Managing Editor

Goldman Sachs reins in cloud-based retail challenger in UK

Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Changes in the CI/CD pipeline

Continuous integration/continuous delivery is responsible for pushing out a set of “isolated changes” to an existing application. We look at how big these changes can be Continue Reading

By

• Adrian Bridgwater
• Cliff Saran, Managing Editor

TSB neglected to assess capabilities of main IT provider in its failed system migration

TSB failed to properly assess and manage the internal service provider that lead its botched IT migration Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Telefónica reveals global restructuring plan

Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term Continue Reading

By

• Joe O’Halloran, Computer Weekly

Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat

Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Nationwide building society opens up systems through mortgage API

Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

How ServiceNow is empowering Asia’s mobile workforce

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers Continue Reading

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• Aaron Tan, TechTarget

TSB tech woes continue with overnight systems failure

TSB customers have experienced problems receiving money into their accounts due to an IT error, just days after the bank was slammed in a report on its IT problems last year Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Swiss packaging manufacturer powers digital maintenance with GE and ServiceMax

Carton and packaging company SIG, which also sells IoT-connected machines to food and beverage firms, has developed a digital maintenance service Continue Reading

By

• Cliff Saran, Managing Editor

Western Union transfers to AWS cloud

Western Union is the latest financial services form to set out a future in the Amazon Web Services cloud Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Swedish hospitals suffer IT crashes

Hospitals in Sweden’s West Götaland region have suffered computer problems because of as-yet unexplained hard drive crashes Continue Reading

By

• Jane Hamrin

Massive increase in fraud attacks on TSB customers during IT meltdown

There was a massive spike in attempts by fraudsters to steal from TSB customers when the bank’s IT systems failed in 2018 Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Holy grail of digital banking is, at first glance, a new channel, not a new concept

Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Low-code maturity boosts efficiency and helps user acceptance

Low-code development is finding new maturity in enterprise application development, and organisations of all kinds are taking advantage of the trends Continue Reading

By

• Lindsay Clark

How DBS is pushing the limits of IT efficiency

Besides shrinking its datacentre footprint by 75%, Singapore’s DBS Bank is running twice as many virtual machines on a single socket and decoupling applications from its infrastructure stack Continue Reading

By

• Aaron Tan, TechTarget

Australian bourse to overhaul technology infrastructure

The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems Continue Reading

By

• Stuart Kennedy

Businesses move key applications off public cloud to save costs

A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate Continue Reading

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• Cliff Saran, Managing Editor

Finnish biometric identity plans for seamless air travel

Finnair and Finavia explore options for automatic digital identification and authentication of air travellers Continue Reading

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• Alex Cruickshank

Bet365 backs DevOps to improve site reliability

The online betting site is setting up a DevOps team to improve website reliability and ensure applications are deployed quickly Continue Reading

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• Cliff Saran, Managing Editor

GoCardless and TransferWise create global network for direct debits

Fintechs’ network will make it easier for small companies to expand their customer bases internationally Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Zopa opens testing for its banking products to customers

Zopa's move into the banking sector is gathering pace as customers test out its savings product Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Co-operative Bank extends mortgage service deal with Capita

Co-operative bank has extended a contract to outsource its mortgage platform in a deal with Capita Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Abu Dhabi AI university is key to UAE’s future as the oil dries up

Abu Dhabi’s fledgling artificial intelligence university is part of a highly ambitious 30-year plan to transform the UAE’s economy and culture Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

What changes are needed to create a cyber-savvy culture?

PA Consulting's Cate Pye considers the people and process changes that are necessary to build a security aware business culture Continue Reading

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• Cate Pye, PA Consulting

Gartner: The time is right to make IT a boardroom issue

In many businesses, IT is regarded as an internal service provider and cost centre. Gartner says now is the best time for CIOs to make IT strategic Continue Reading

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• Cliff Saran, Managing Editor

OpenStack to get standardisation boost in China

New standards are being developed by the OpenStack Foundation and a standards body to improve the interoperability of OpenStack distributions in China Continue Reading

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• Aaron Tan, TechTarget

Thousands apply to Abu Dhabi AI University in first week

Artificial intelligence university in Abu Dhabi gets more than 3,000 applications in the week following its application process being opened Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Making the case for integrated risk management

Security experts discuss how an integrated approach to risk and governance can be effectively managed Continue Reading

By

• Cliff Saran, Managing Editor

How Sporting Group tackles the Rugby World Cup

Sporting Group has readied its system monitoring to ensure the technology is able to cope with the huge demand for bets during the Rugby World Cup final Continue Reading

By

• Cliff Saran, Managing Editor

Legacy monitoring tools hamper digital progress

Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns Continue Reading

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• Cliff Saran, Managing Editor

Cost savings drive business automation

While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives Continue Reading

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• Cliff Saran, Managing Editor

Post Office IT trial judgement within days

The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Stronger regulations needed to fix banking IT problems, say MPs

Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

P27 pan-Nordic payments system moves a step closer

Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform Continue Reading

By

• Alex Cruickshank

Nordic industrial giants continue to choose Indian suppliers for digital transformation

HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region Continue Reading

By

• Alex Cruickshank

Abu Dhabi National Oil Company uses blockchain for inter-group network

The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

European companies hold back outsourcing amid recession fears

Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Virtual Instruments is now Virtana and aims at cloud, containers

Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too Continue Reading

By

• Antony Adshead, Storage Editor

VR over 5G helps Belfast Harbour vision to become smart port

Harbour teams up with BT to deploy 5G-enabled applications including virtual reality Continue Reading

By

• Joe O’Halloran, Computer Weekly

Two-thirds of UK financial services firms are using machine learning

The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Digital and innovation apprentices to start NatWest programme

NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Why would a bank that made billions of pounds’ profit cut thousands of staff?

HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s SEB explores core banking in the cloud

Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How APAC enterprises can keep pace with container security

For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities Continue Reading

By

• Aaron Tan, TechTarget

Swedish authorities introduce robots to help social workers

Software robots free up time for social workers to help benefits claimants find employment Continue Reading

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• Jane Hamrin

Microsoft delivers Surface with benefits for enterprise IT

It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out Continue Reading

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• Cliff Saran, Managing Editor

HMRC extends contract with Capgemini but embeds flexibility

Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Data storage: The top five storage deployment pitfalls

Key pitfalls in data storage include silos, under-utilisation, backup and disaster recovery, plus neglect of skills and application requirements. We ask analysts how to avoid them Continue Reading

By

• Stephen Pritchard

A security breach is inevitable, IT leaders warned

No matter how much IT security tech and training is in place, sophisticated, targeted attacks are going to breach company defences, Carbon Black warns Continue Reading

By

• Cliff Saran, Managing Editor

Interview: James Smith, director of digital, Nationwide Building Society

James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Marketplace push aims to get the NHS automating

Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots Continue Reading

By

• Cliff Saran, Managing Editor

Dubai’s Precision Group takes manufacturing into the cloud

Head of IT at mould and packaging company talks about leading its digital transformation programme Continue Reading

By

• Alicia Buller

Nordic payment collaboration will ease cross-border payments

P27 and Mastercard to bring seamless cross-border payments across Norway, Finland, Denmark and Sweden Continue Reading

By

• Alex Cruickshank

Drive for Nordic datacentre transformation

Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage Continue Reading

By

• Alex Cruickshank

Enterprises can hire software robots at the push of a button

IPsoft is beta testing a marketplace where businesses can look at what software robots are available and interview them about their suitability to take roles Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

CTO interview: Paul Clark, Tandem Bank

Tandem Bank’s chief technology officer had a close encounter with legacy banking when he left his previous job to pursue a career in fintech Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Direct Line built an insurtech it can tweak a thousand times a day

Insurance group Direct Line has added a new business to its portfolio, designed to let it act as a sandbox for its digital journey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic IT outsourcing: why India is leading the pack

A rising tide lifts all ships when it comes to outsourcing in Norway, Finland, Sweden and Denmark, but some ships have risen faster than others Continue Reading

By

• Alex Cruickshank

Singapore Airlines extends use of VMware Workspace One

Singapore’s national carrier is extending the use of Workspace One to more users in a move to enable its workforce to stay productive while on the go Continue Reading

By

• Aaron Tan, TechTarget

IT departments spend millions tackling performance issues in complex IT

A study has found that CIOs are concerned that a modern software-driven, hybrid, multi-cloud architecture will be costly and difficult to manage Continue Reading

By

• Cliff Saran, Managing Editor

Dutch banks to work together in fight against money laundering

Dutch banks are sharing expertise and resources to help reduce money laundering through their accounts Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Fintech lender increases loan limit as customer demand accelerates

Small business lender Esme Loans has increased its loan limit to quarter of a million pounds as businesses are drawn to its simple and fast digital platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

5G takes off at Gatwick Airport

Vodafone’s 5G network goes live in airport’s South Terminal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How SATS is using digital twin tech to improve operations

Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations Continue Reading

By

• Aaron Tan, TechTarget

Spectra tilts at HSM with StorCycle storage management software

Spectra Logic unveils newly-developed storage management platform and two-tier file access and object storage with all data visible to all users for restore Continue Reading

By

• Antony Adshead, Storage Editor

Inside NatWest Ventures

NatWest Ventures is helping NatWest bank to remain relevant to its SME businesses customer community through digital innovation Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Nokia, NTT Docomo and Omron to test 5G at factory floor

Three firms – Nokia, NTT Docomo and Omron – have banded together to test the feasibility of running a layout-free production line operated by 5G-connected robots and human technicians Continue Reading

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• Aaron Tan, TechTarget

Loyal Dutch IT professionals not being rewarded enough, survey shows

Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers Continue Reading

By

• Kim Loohuis

Danish MobilePay app moves away from mainframe

Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra Continue Reading

By

• Alex Cruickshank

Allied Irish Banks selects cloud platform for digital transformation

Bank is streamlining its operations through a cloud platform from nCino Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office changes IT leadership reshuffle decision

The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

UK firms getting on top of IT downtime costs

Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows Continue Reading

By

• Warwick Ashford, Senior analyst

Dutch regulator reveals potential Microsoft privacy breach

Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK banks outage caused by problem at US payment service provider

UK consumers were unable to access some banking services due to a hardware failure at a US payments provider Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Inside Facebook’s engineering culture

An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation Continue Reading

By

• Aaron Tan, TechTarget

Blue Prism gives Nordics the personal touch

UK automation software company has opened and staffed a Nordic office to give customers in the region a better service Continue Reading

By

• Jane Hamrin

First government organisation in Bahrain migrates to Amazon Web Services

Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange glitch delays trading

The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA