IT operations management and IT support
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News
10 Oct 2024
Afas leads the way with four-day work week in the Netherlands
Dutch labour unions want a shorter working week and software company Afas is leading the way, introducing a four-day work week from 1 January 2025 Continue Reading
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News
11 Jul 2024
Dutch research firm TNO pictures the SOC of the future
In only a few years, security operations centres will have a different design and layout, and far fewer will remain Continue Reading
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News
24 Feb 2021
Warning on security risk from virtual events platforms
Vulnerabilities found in virtual events platforms could form part of a variant supply chain attack Continue Reading
By- Alex Scroxton, Security Editor
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News
23 Feb 2021
Poor data leads to IT squabbles and work stress
Covid-19 has boosted IT in business, but IT workers feel they are overworked and are often in conflict with colleagues. Can better data help? Continue Reading
By- Cliff Saran, Managing Editor
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News
22 Feb 2021
Malaysia government intervenes to drive 5G forward
The government of Malaysia pledges to spend 15bn ringgit to set up an entity that would be granted spectrum and operational scope to manage 5G roll-outs Continue Reading
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News
22 Feb 2021
Microphones, smartphones, laptops among items stolen from BBC
A total of 105 devices have been stolen from the BBC in the past two years, some of which may have been spirited away by remote workers Continue Reading
By- Alex Scroxton, Security Editor
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News
18 Feb 2021
2020 a record year for cyber, thanks to Covid
The UK’s cyber industry now employs close to 50,000 people and contributes billions to the economy Continue Reading
By- Alex Scroxton, Security Editor
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News
17 Feb 2021
Finnish IT sector demand increases after months of decline
IT sector in Finland sees small signs of recovery as demand increases after months of Covid-19-related decline Continue Reading
By- Gerard O'Dwyer
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News
17 Feb 2021
Security pros agree: We need to take a break
As many as 85% of security staff engage in leisure activities during working hours, but they have excellent reasons for doing so Continue Reading
By- Alex Scroxton, Security Editor
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News
17 Feb 2021
Emotional intelligence, empathy increasingly valued in CISOs
The pandemic has highlighted the value of soft skills, rather than technical ones, in security Continue Reading
By- Alex Scroxton, Security Editor
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News
17 Feb 2021
Law firm and cyber criminals clash over source of stolen data
Cyber attack victim Jones Day says its data was stolen in a supply chain attack, but the gang holding it to ransom disagrees Continue Reading
By- Alex Scroxton, Security Editor
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News
16 Feb 2021
TransferGo to harness Google-inspired tech capability
Payments fintech TransferGo chooses cloud-native core banking platform to build a digital wallet and expand its services Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Feb 2021
RDP, SSH exposures off the charts thanks to remote working
The Covid-19 pandemic has had an impact on the prevalence of certain vulnerabilities in the wild, according to a report Continue Reading
By- Alex Scroxton, Security Editor
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News
14 Feb 2021
Cancer Council NSW fixes data silos in integration move
The Cancer Council in New South Wales has integrated its core systems to eliminate data silos and improve productivity Continue Reading
By- Aaron Tan, TechTarget
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News
12 Feb 2021
University benefited from early virtual desktop investments when pandemic struck
Edinburgh Napier University was able to react quickly to some of the main challenges brought by the Covid-19 pandemic Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Feb 2021
Goldman Sachs reopens UK digital savings account
US banking giant resumes online account for UK savers after temporarily withdrawing it in response to high demand Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Feb 2021
Low-complexity CVEs a growing concern
Analysis of thousands of CVEs logged with NIST in 2020 reveals some unwelcome developments Continue Reading
By- Alex Scroxton, Security Editor
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Feature
11 Feb 2021
Is it time to ban ransomware insurance payments?
The former head of the NCSC recently called for a dialogue over whether or not it is time to ban insurers from covering ransomware payments. Is he on the right track? Continue Reading
By- Alex Scroxton, Security Editor
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News
10 Feb 2021
Société Générale adopts work-from-home policy
French bank formalises remote working policy after discussions with labour unions Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Feb 2021
TCS to recruit 1,500 UK tech professionals this year
Indian IT service provider Tata Consultancy Services commits to recruiting UK IT professionals Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Feb 2021
Windows 10, Server 2019 users must patch serious zero-day
Another dangerous zero-day exploit is among 56 vulnerabilities patched by Microsoft in February’s Patch Tuesday update Continue Reading
By- Alex Scroxton, Security Editor
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News
10 Feb 2021
Century-old insurer uses low code as digital demands increase
Lloyds of London insurance and reinsurance broker Miller breaks from the past by adopting low-code software development platform Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Feb 2021
Helpdesk meltdown due to absenteeism, low morale and increased workload
Remote working has put a strain on the helpdesk, and there is a backlog of unresolved tickets that is taking days to clear Continue Reading
By- Cliff Saran, Managing Editor
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News
09 Feb 2021
Facebook sued for data-sharing practices with third parties
Data protection claim filed in London against social media giant for its alleged failure to give at least one million users in England and Wales meaningful control over their personal data Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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News
09 Feb 2021
Cyberpunk 2077 developer refuses to pay up after ransomware attack
Polish video game developer CD Projekt has released details of a ransomware attack on its systems Continue Reading
By- Alex Scroxton, Security Editor
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News
09 Feb 2021
‘Batman Begins’ cyber attack is a warning to CNI providers
A thwarted cyber attack in a Florida town that could have resulted in the poisoning of the water supply is a timely reminder of the vulnerability of critical services Continue Reading
By- Alex Scroxton, Security Editor
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News
09 Feb 2021
NHS reports fewer phishing emails in 2020
The NHSmail email service saw a steady decline in suspected phishing emails during the course of 2020 Continue Reading
By- Alex Scroxton, Security Editor
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09 Feb 2021
How Nottinghamshire County Council saved loads of money on SAP
The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services Continue Reading
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News
08 Feb 2021
UK Cyber Security Council to take charge of skills strategy
New government-backed body will be set up to boost careers opportunities and professional standards in the cyber security sector Continue Reading
By- Alex Scroxton, Security Editor
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News
08 Feb 2021
Interview: Robert Opp, chief digital officer, United Nations Development Programme
Chief digital officer of the United Nations Development Programme talks about the relationship between digital technologies and sustainability, and how it can be used for a more environmentally-friendly and inclusive future Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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News
08 Feb 2021
Too few UK organisations offering cyber training for remote work
Nearly a year into the pandemic, a study reveals a concerning tendency for organisations not to bother offering security training for remote workers Continue Reading
By- Alex Scroxton, Security Editor
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News
08 Feb 2021
Data of thousands of Dutch citizens leaked from government Covid-19 systems
Weak access controls and outdated systems blamed for leaking of the personal details of thousands of Dutch citizens tested for Covid-19 Continue Reading
By- Kim Loohuis
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News
05 Feb 2021
Google Chrome update to patch serious zero-day
A serious heap buffer overflow vulnerability means Google Chrome users should patch their browsers as soon as possible Continue Reading
By- Alex Scroxton, Security Editor
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News
05 Feb 2021
Financial regulatory body bombarded with malicious emails
New disclosures reveal the FCA’s systems bounced almost a quarter of a million malicious emails in a three-month period Continue Reading
By- Alex Scroxton, Security Editor
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News
05 Feb 2021
Security firm Stormshield loses source code in cyber attack
Source code from two products developed by French cyber security firm was compromised in a December 2020 incident Continue Reading
By- Alex Scroxton, Security Editor
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News
05 Feb 2021
How Yarra Valley Water is tapping APIs
The largest water retailer in Melbourne has rolled out application programming interfaces to improve operations and customer service Continue Reading
By- Aaron Tan, TechTarget
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News
04 Feb 2021
Revolut rewrites policy to include permanent remote working
Challenger finance firm Revolut is redesigning its office spaces and introducing permanent remote working policies Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
04 Feb 2021
Woodland Trust hit by cyber attack in December
Conservation charity is investigating what it describes as a ‘sophisticated’ cyber attack but has waited nearly two months to inform its members Continue Reading
By- Alex Scroxton, Security Editor
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News
04 Feb 2021
Boeing outsources to Dell affecting 600 IT jobs
US aircraft manufacturer contracts hundreds of IT roles to Dell as it accelerates outsourcing plans Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
03 Feb 2021
Crypto malware targets Kubernetes clusters, say researchers
Newly identified Hildegaard malware targets Kubernetes clusters and seems to herald a new campaign from the TeamTNT gang Continue Reading
By- Alex Scroxton, Security Editor
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News
03 Feb 2021
Has Covid-19 made bank branch closures easier to sell?
Big banks continue to close branches and invest more in technology as the Covid-19 pandemic makes a case for digital banking Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
03 Feb 2021
‘Classic’ Cerber ransomware targets health sector in high volumes
Cerber ransomware-as-a-service seems to have re-emerged as one of the most critical cyber threats facing healthcare organisations, reports VMware Carbon Black Continue Reading
By- Alex Scroxton, Security Editor
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News
03 Feb 2021
SolarWinds patches two critical CVEs in Orion platform
New vulnerabilities disclosed as SolarWinds reels from December 2020 Solorigate/Sunburst attack – but do not appear to have been exploited yet Continue Reading
By- Alex Scroxton, Security Editor
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News
02 Feb 2021
Agent Tesla trojan finds new ways to sneak past defences
Updated versions of Agent Tesla Rat include new techniques that fiddle with code to disable endpoint protection tools on target systems Continue Reading
By- Alex Scroxton, Security Editor
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News
01 Feb 2021
Serco confirms Babuk ransomware attack
Outsourcing firm was hit by the ransomware last week but insists most of its operations are running as normal Continue Reading
By- Alex Scroxton, Security Editor
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News
01 Feb 2021
UKRI suspends services after ransomware attack
UK Research and Innovation was hit by an undisclosed strain of ransomware at the end of January Continue Reading
By- Alex Scroxton, Security Editor
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News
01 Feb 2021
CISOs invisible to their organisations, says BT report
Ignorance of cyber issues is leading to misplaced confidence in security in many organisations, as CISOs struggle to make themselves seen and heard Continue Reading
By- Alex Scroxton, Security Editor
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News
01 Feb 2021
SBRC picks Check Point to support cyber helpline
The Scottish Business Resilience Centre has enlisted Check Point as the first security supplier to join its incident response partnership programme Continue Reading
By- Alex Scroxton, Security Editor
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News
29 Jan 2021
Commerzbank announces big job cuts and branch closures
German bank is closing hundreds of branches and cutting thousands of jobs as it reshapes for the digital age Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Jan 2021
Manufacturing particularly at risk of Solorigate-linked breaches
Every fifth victim of the SolarWinds Solorigate/Sunburst attack was a manufacturing organisation, say researchers Continue Reading
By- Alex Scroxton, Security Editor
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News
28 Jan 2021
Apprenticeships may be a solution to cyber skills shortage, say insiders
Cyber security professionals are open to new approaches to finding sorely needed talent, according to a poll Continue Reading
By- Alex Scroxton, Security Editor
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Feature
28 Jan 2021
Five key questions about Kubernetes backup answered
We look at when to back up containers, what to protect, the main methods of backup for Kubernetes and the main Kubernetes backup products available in the market Continue Reading
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News
28 Jan 2021
End of Emotet: A blow to cyber crime, but don’t drop your guard
The takedown of Emotet is a huge event with repercussions that will reverberate across the cyber criminal world, but unfortunately that’s not to say there will be much of a long-term impact Continue Reading
By- Alex Scroxton, Security Editor
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News
27 Jan 2021
Pandemic response has improved privacy posture, says Cisco
Data privacy seems to be ‘coming of age’ to some extent and organisational responses to Covid-19 may be partly responsible, according to a report Continue Reading
By- Alex Scroxton, Security Editor
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News
27 Jan 2021
Mimecast breach was work of SolarWinds attackers
Mimecast’s investigation into a January 2021 breach of its systems turns up evidence that the culprit was the same group that targeted SolarWinds in December Continue Reading
By- Alex Scroxton, Security Editor
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News
27 Jan 2021
NHS Scotland uses ServiceNow to power vaccination and contact-tracing
ServiceNow is at the heart of NHS Scotland’s digital response to the coronavirus, supporting the mass vaccination programme Continue Reading
By- Cliff Saran, Managing Editor
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News
27 Jan 2021
How Nottinghamshire County Council saved loads of money on SAP
The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services Continue Reading
By- Cliff Saran, Managing Editor
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Feature
27 Jan 2021
APAC career guide: How to become a DevOps engineer
A DevOps career can be highly rewarding, as long as you are open to learning new things and collaborating with team mates to solve problems in software development Continue Reading
By- Aaron Tan, TechTarget
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News
27 Jan 2021
After a push at the start, Mencap’s automation journey is gathering pace
UK charity was helped out by a bank at the start of an automation investigation that is now a project sweeping across the organisation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Jan 2021
Australia’s IT spending set to bounce back in 2021
IT spending in Australia will grow by 4% this year, reversing a decline of 1% in 2020 as organisations seek to grow their digital chops Continue Reading
By- Aaron Tan, TechTarget
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Opinion
26 Jan 2021
The ransomware routine: pages from the Secret IR Insider’s diary
The Secret Incident Response Insider shares behind-the-scenes stories of what really happens after organisations are hit by cyber attacks – and shows how they could have been avoided Continue Reading
By- The Secret IR Insider, Check Point
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News
26 Jan 2021
Customers turn to cash as IT issue hits card payments at major supermarkets
IT problem at payment processing company has forced shoppers to resort to cash in Morrisons and Co-op stores Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Jan 2021
Saudi IT spending to hit $11bn in 2021
Saudi Arabian organisations will spend about $11bn on IT this year, with emerging technologies high on shopping lists Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Opinion
26 Jan 2021
Security Think Tank: Are security teams the unsung heroes of 2020?
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hotcakes? Continue Reading
By- Josh Bregman
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News
25 Jan 2021
Inside Grab’s DevOps practices
A senior software engineer at Grab offers a peek into the DevOps practices at one of Southeast Asia’s technology unicorns Continue Reading
By- Aaron Tan, TechTarget
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News
25 Jan 2021
Are banks overburdened with responsibility for money lost to online scams?
Bank boss calls for cross-industry cooperation to reduce scams that trick people into making instant payments online Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Opinion
25 Jan 2021
Security Think Tank: Time to rethink stopgap solutions
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
By- Paul Holland, Information Security Forum
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News
22 Jan 2021
Sepa data leaks as agency resists ransom demands
The Scottish Environment Protection Agency is resisting extortion demands from a ransomware gang, but has suffered a data leak in retaliation Continue Reading
By- Alex Scroxton, Security Editor
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Feature
21 Jan 2021
How can healthcare organisations fight increased cyber crime in 2021?
As the Covid-19 pandemic enters what may be its most dangerous phase, we explore how healthcare organisations can ward off cyber threats while preserving their ability to deliver critical care Continue Reading
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News
21 Jan 2021
Two-thirds of CISOs say they’ll be cyber attack victims this year
Security professionals are ever alert to the threats they face, but some still seem to think it is unlikely they will be attacked Continue Reading
By- Alex Scroxton, Security Editor
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News
21 Jan 2021
Interview: Tony Porter, chief privacy officer, Corsight AI
Tony Porter speaks to Computer Weekly about the changes in facial-recognition during his time as surveillance camera commissioner, the ethics of using the technology, and his new role as chief privacy officer at Corsight AI Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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News
21 Jan 2021
Incompetent cyber criminals leak data in opsec failure
Even cyber criminals need to pay attention to their information security posture, as this cautionary tale uncovered by Check Point reveals Continue Reading
By- Alex Scroxton, Security Editor
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News
21 Jan 2021
Digital knowledge must be integral part of Dutch police training
Research reveals gaps in digital knowledge among Netherlands police, with calls for a training ‘roadmap’ to get officers up to speed to tackle cyber crime Continue Reading
By- Kim Loohuis
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News
20 Jan 2021
Should I be worried about MFA-bypassing pass-the-cookie attacks?
Malicious actors bypassed multi-factor authentication using so-called pass-the-cookie attacks, but how worrying is this and what is the risk to organisations? Continue Reading
By- Alex Scroxton, Security Editor
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News
20 Jan 2021
More subpostmasters’ prosecutions sent to appeal for wrongful conviction
Four more subpostmasters are to have their appeals against criminal convictions heard in the appeal courts Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Jan 2021
HSBC closing more branches as customers turn to digital channel
Bank announces branch closures as it reshapes its network for the digital age Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Jan 2021
Malwarebytes also hit by SolarWinds attackers
The nation state group that attacked SolarWinds in December got inside Malwarebytes by exploiting privileged access to its Microsoft Office 365 tenant, the firm reveals Continue Reading
By- Alex Scroxton, Security Editor
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Opinion
20 Jan 2021
Security Think Tank: It’s time to secure the collaboration revolution
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hotcakes? Continue Reading
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News
19 Jan 2021
CIOs blame siloed IT teams and tools for misalignment
The inability of teams to see a single version of the truth is leading to a lot of time wasting among IT departments and businesses Continue Reading
By- Cliff Saran, Managing Editor
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Opinion
19 Jan 2021
Could ambiguous rules spur IT personnel offshoring bonanza?
Could the combination of Brexit and ambiguous rules on recruitment enable businesses to hire IT staff from overseas to carry out work remotely? Continue Reading
By- Yash Dubal
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Opinion
19 Jan 2021
Security Think Tank: In 2021, enable, empower and entrust your users
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
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Opinion
14 Jan 2021
Security Think Tank: Plan for hybrid working to become normal
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
By- Martin Kuppinger, KuppingerCole
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News
13 Jan 2021
Stolen Pfizer/BioNTech Covid-19 vaccine data leaked
Data dump understood to include screenshots of emails, peer review information, PDFs and PowerPoint presentations Continue Reading
By- Alex Scroxton, Security Editor
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News
13 Jan 2021
European IT outsourcing spend up in 2020 after cloud boost
IT outsourcing sector growth is an indication that businesses are beginning to see light at the end of the tunnel amid the Covid-19 pandemic and the economic disruption it has brought Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jan 2021
Critical zero-day features in first Patch Tuesday of 2021
Microsoft releases fixes for 84 bugs on the first Patch Tuesday of 2021, including a critical zero-day vulnerability in Microsoft Defender Continue Reading
By- Alex Scroxton, Security Editor
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Feature
12 Jan 2021
Data Dynamics aims at single view of unstructured data
Data volume is ballooning, and storage is becoming more disparate, which makes the need for a single platform to manage storage and compliance a key requirement for organisations Continue Reading
By- Antony Adshead, Storage Editor
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Opinion
12 Jan 2021
Security Think Tank: Time for security teams to learn from Covid
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
By- Elliot Rose and Cate Pye
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News
11 Jan 2021
APAC firms’ ‘future readiness’ a mixed bag
Led by firms in China, Singapore and Australia, just over a quarter of businesses in APAC fit the bill as a future-ready business, study finds Continue Reading
By- Aaron Tan, TechTarget
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News
11 Jan 2021
New SolarWinds CEO sets out rescue plan
Customers can expect to see more regular and thorough checks on SolarWinds products, alongside greater engagement with the security community Continue Reading
By- Alex Scroxton, Security Editor
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News
11 Jan 2021
Jobs in fintech bounce back after brief lockdown lull
Fintechs and payments companies need to make staff recruitment a priority as talent pool shrinks Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Jan 2021
Kaspersky claims link between Solorigate and Kazuar backdoors
Researchers say they have found specific code similarities between the Solorigate/Sunburst malware and the Kazuar backdoor, suggesting some relationship Continue Reading
By- Alex Scroxton, Security Editor
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Opinion
11 Jan 2021
Security Think Tank: Don’t bet on a new normal just yet
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
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Feature
08 Jan 2021
The nation state threat to business
The SolarWinds hack shows the widespread damage possible from a nation state cyber attack. What is the threat to business and how can it be mitigated? Continue Reading
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News
08 Jan 2021
British Gas tackles omnichannel customer correspondence
Utility firm hopes to map out customer communications to help deliver a better customer experience and improve the business Continue Reading
By- Cliff Saran, Managing Editor
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Opinion
07 Jan 2021
The five tenets of quality ITAM
At the end of last year we looked at some of ITAM’s failings. This time we explore how to improve ITAM Continue Reading
By- Eric Chiu, FisherITS
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News
07 Jan 2021
Hackney Council data leaked by Pysa ransomware gang
Council data stolen in October is leaked online in a double extortion attack Continue Reading
By- Alex Scroxton, Security Editor
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News
07 Jan 2021
Robust member administration system indispensable for Dutch Coeliac Society
Organisation had to find a dedicated member administration system to support existing members, new members and countless volunteers Continue Reading
By- Kim Loohuis
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News
06 Jan 2021
SolarWinds attack almost certainly work of Russian spooks
Investigations into the far-reaching SolarWinds Solorigate attack did not let up during the holidays Continue Reading
By- Alex Scroxton, Security Editor
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News
06 Jan 2021
NHS trust says appointment processes robust despite criticism of role for Post Office scandal CEO
NHS trust defends its director appointment process following an external review of its recruitment of former Post Office CEO Paula Vennells Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Jan 2021
Banking trade body calls for increased contactless payment limit
UK Finance proposes an increase in the limit on spending using contactless cards Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Opinion
05 Jan 2021
Security Think Tank: Cyber effectiveness, efficiency key in 2021
After a year of unprecedented disruption thanks to Covid-19, it looks like remote working is set to remain with us for now, which means security strategies will change in 2021. What will this change look like, and what tools and services will be selling like hot cakes? Continue Reading
By- Simon Persin, Turnkey Consulting
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News
04 Jan 2021
Caerphilly council delivers free school meals through automation
Welsh council expands its robotic process automation project, which has successfully helped the council deliver free school meals during the Covid-19 pandemic Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA