IT operations management and IT support

Uber drivers face real-terms pay cut after service fee hike

Unionised Uber drivers have condemned the ride-hailing firm for ‘cynically’ framing its UK service fee rise as a way of improving equality among drivers, rather than a pay cut Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

The Secret IR Insider’s Diary: It’s all gone quie...

The ‘Q’ word isn’t one that’s really used in incident response, says the Secret IR Insider, largely because as soon as you use it, something happens Continue Reading

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• The Secret IR Insider, Check Point

Security Think Tank: A return to the office is not a return to normal

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

By

• Mark Ward

Zoom expands into contact centre market

Zoom is steadily expanding its enterprise offering and has now spent $14.5bn on an acquisition to fill a gap in its product portfolio Continue Reading

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• Cliff Saran, Managing Editor

A dozen more subpostmaster prosecutions quashed in Horizon scandal

Twelve more former subpostmasters have had wrongful convictions for financial crimes overturned in the Court of Appeal Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Throwback Thursday: from virtual desktops to Chromebooks and the work-anywhere web

How has desktop virtualisation evolved since 2009, when we reported that “virtualisation is here,” but that it was still “early days for mainstream adoption” on the desktop? As our contribution to ... Continue Reading

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• Bryan Betts, Freeform Dynamics

UK workforce needs reskilling for net-zero transition

Green Jobs Taskforce report looks at how the UK’s workforce can be skilled up to support the transition to net zero Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

Fintech sector continues to attract investment as Revolut hits $33bn valuation

Revolut has become the most valuable financial technology firm in the UK after its latest round of investment, with plans for a ‘superapp’ Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

EC approves pan-Nordic payments platform

Pan-Nordic payments platform will move to its next phase after receiving merger approval from the European Commission Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

More than half of European IT outsourcing spending will soon be on cloud services

Cloud services will soon be the largest part of the IT services market in Europe, as enterprises invest in them as part of their Covid-19 recovery strategies Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Multiple Microsoft bugs being actively exploited

Microsoft’s July Patch Tuesday update fixes 117 vulnerabilities, 13 rated as critical and four already being actively exploited Continue Reading

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• Alex Scroxton, Security Editor

Modipwn vulnerability puts millions of building systems at risk

Authentication bypass vulnerability in a Schneider Electric product could lead to device takeover Continue Reading

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• Alex Scroxton, Security Editor

Secureworks sets up in EU datacentre for XDR services

New datacentre location helps Secureworks’ customers meet EU data residency requirements Continue Reading

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• Alex Scroxton, Security Editor

UK Cyber Security Council calls for new push on training

Too many companies have cut back on security training and development during the pandemic, says UK Cyber Security Council Continue Reading

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• Alex Scroxton, Security Editor

Automation is key to digital transformation

Automation will enable IT teams to focus on driving transformative projects instead of supporting tasks that can be automated, says UiPath CEO Daniel Dines Continue Reading

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• Aaron Tan, TechTarget

Kaseya VSA services coming online after week-long outage

Kaseya has successfully deployed a patch to its ransomware-hit VSA product as per a revised schedule, and customers are beginning to come back online Continue Reading

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• Alex Scroxton, Security Editor

Taxpayers will have to pay at least £300m to bail out Post Office after scandal

The cost of a scheme set up to compensate subpostmasters who were victims of the Horizon IT scandal will exceed £300m even before damages are paid to all those who suffered Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Government commitment to Post Office Horizon victims was a ‘false promise’

The government has made no contact with subpostmasters two months after it said it would work with them to ensure they get speedy and fair compensation for their losses as a result of Post Office IT scandal Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Choose the right ITSM tool for digital era success

IT service management (ITSM) tools are essential for many organisations to help optimise the design, delivery, support, use and governance of IT, but not all ITSM solutions are created equal, therefore selecting the right one is crucial Continue Reading

By

• Warwick Ashford, Senior analyst

Developers have a moral duty to create ethical AI

Corsight AI publishes report on how organisations can develop more human-centric AI and biometric technologies Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

PrintNightmare haunts Microsoft as patch may miss mark

Microsoft dropped an out-of-band patch to fix PrintNightmare, but there are concerns it may not be totally effective. This does not mean it shouldn’t be applied Continue Reading

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• Alex Scroxton, Security Editor

IT and business services spending bounces to new heights

Second-quarter results reveal IT and business services spending at a new high, in stark contrast to the Covid-19-hit quarter a year ago Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Security Think Tank: Reopening is an opportunity to reassess wider security posture

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

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• Louise Barber, Turnkey Consulting

Former Bank of England CIO joins Co-op Group as CTO

Rob Elsey joins the Co-op Group at a time when the organisation is undergoing major digital transformation Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

How the UK Cyber Security Council plans to professionalise security

As chair of the new UK Cyber Security Council, Claudia Natanson is in a superb position to develop professional standards in IT security and she intends to fundamentally reimagine what a security job actually is Continue Reading

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• Alex Scroxton, Security Editor

US Department of Defense cancels controversial $10bn JEDI contract

The US Department of Defense has cancelled the controversial JEDI cloud project awarded to Microsoft and will replace it with multi-supplier contracts. Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Opportunists seen targeting Kaseya REvil victims

Malwarebytes researchers highlight new spam campaign targeting businesses impacted by the ongoing Kaseya REvil ransomware incident Continue Reading

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• Alex Scroxton, Security Editor

Security Think Tank: As offices reopen, address patching and ‘build drift’

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

By

• Paddy Francis

About 60 Kaseya customers hit by REvil

Kaseya has revised upward the number of managed service providers compromised by the REvil ransomware gang in a supply chain attack at the weekend Continue Reading

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• Alex Scroxton, Security Editor

Bank of England searches for new CIO amid once-in-a-generation project

The Bank of England is recruiting a head of IT during a period of major change in its core IT system Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Security Think Tank: Returning workers to the office: Is your security posture up to date?

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

By

• Rasika Somasiri

Quarter of UK financial services staff want to continue working from home

Working from home looks set to stay in the finance sector after Covid-19 restrictions are lifted, as staff express their preferences for remote working Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Going back to office networks, only to dismantle them once and for all

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

By

• Alexei Balaganski

How Transport for West Midlands works with geospatial data

Covid-19 showed why greater data granularity is key, with Transport for West Midlands turning to geospatial data to understand demand for services Continue Reading

By

• Cliff Saran, Managing Editor

Cricket Australia’s replatforming of online services paid off during pandemic

Cricket Australia was able to keep digital services up and running during a period of unprecedented customer demand Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Security Think Tank: Hydration, hiring, hacking – lessons in post-Covid risk

With Covid-19 restrictions easing, offices are welcoming back remote workers this summer, bringing with them their notebooks and mobiles, and creating an endpoint management headache for CISOs. What do security teams need to account for to protect their returning office workers? Continue Reading

By

• Mike Lloyd, RedSeal

Should I be worried about PrintNightmare?

The accidental publication of proof of concept code for a Windows vulnerability, and the reclassification of said bug from low to critical severity, has the cyber community concerned. Is it right to be? Continue Reading

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• Alex Scroxton, Security Editor

UK government issues “safety by design” guidance for tech firms

The guidance is designed to help technology companies embed safer design for users into their services in anticipation of the Online Safety Bill becoming law Continue Reading

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• Sebastian Klovig Skelton, Data & ethics editor

REvil affiliates offer hefty ransom discounts, data reveals

REvil or Sodinokibi ransomware activity is higher than ever, but its success appears to be relative, with some affiliates prepared to dramatically cut their prices Continue Reading

By

• Valéry Rieß-Marchive, Rédacteur en chef
• Alex Scroxton, Security Editor

Ethical hacking: What, why, and overcoming concerns

We find out why and how hitting your own business with a cyber attack can help improve security Continue Reading

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• Declan Doyle

New Nobelium attacks a reminder to attend to cyber basics

A new campaign from the same threat group that broke into SolarWinds serves as a reminder that cyber crime gangs will try to exploit any avenue they can, even if technically unsophisticated Continue Reading

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• Alex Scroxton, Security Editor

UK Cyber Security Council launches inaugural initiatives

Security association seeks to determine terms of reference for committees to oversee standards and ethics, and qualifications and careers in the cyber sector Continue Reading

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• Alex Scroxton, Security Editor

Why data and the pandemic are ripping up paper processes

We explore how the Covid-19 pandemic has forced businesses to rip out traditional paper processes and replace them with end-to-end digitisation Continue Reading

By

• Marc Ambasna-Jones

(ISC)² makes ransomware education course free through 31 July

Cyber security association is making its Professional Development Institute course on ransomware free to the general public until the end of July Continue Reading

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• Alex Scroxton, Security Editor

Vodafone confirms European datacentres will be powered by 100% green energy by July 2021

Telco giant claims it is on course to hit an important milestone in its latest sustainability push, with its entire European operations set to be 100% renewably powered by 1 July Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Bahrain university uses Alexa on campus

University in Bahrain is using Amazon’s Alexa digital assistant to support users of its campus Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Time to patch increases significantly during pandemic

New data from US-based endpoint management specialist Automox reveals some of the challenges security teams face in keeping up with endpoint security Continue Reading

By

• Alex Scroxton, Security Editor

UK councils reported over 700 data breaches to ICO in 2020

Data disclosed under the Freedom of Information Act reveals an estimated 700 data breaches were reported to the Information Commissioner’s Office by local councils last year Continue Reading

By

• Alex Scroxton, Security Editor

Openness can protect Dutch companies against ransomware

Dutch businesses that suffer ransomware attacks need to be more open about it, if this growing problem is to be brought under control Continue Reading

By

• Kim Loohuis

Cloudflare announces new integrations with Microsoft, others

New security integrations with Microsoft Azure Sentinel, Splunk, Datadog and Sumo Logic will supposedly make it easier for users to analyse network security data Continue Reading

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• Alex Scroxton, Security Editor

UK SMEs lack capacity to fend off cyber attacks

Three-quarters of UK SME leaders would not have sufficient capacity or expertise to deal with a cyber attack, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Post Office pays 400 subpostmasters compensation for losses caused by computer errors

The Post Office has so far compensated 400 subpostmasters who suffered losses because of errors in the organisation’s Horizon computer system Continue Reading

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• Karl Flinders, Chief reporter and senior editor EMEA

Druva helps Thirteen Group get round Azure data retention limits

Social housing business has migrated to Microsoft Office 365 on Azure, but needed long-term data retention to comply with General Data Protection Regulation Continue Reading

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• Cliff Saran, Managing Editor

Carnival Cruises hit by fourth cyber incident in a year

Latest data breach at Covid-hit cruise line comes hot on the heels of two recent ransomware attacks and a spring 2020 breach Continue Reading

By

• Alex Scroxton, Security Editor

UK taskforce calls for cutting GDPR protections

The UK’s Taskforce on Innovation, Growth and Regulatory Reform has recommended scrapping safeguards against automated decision-making contained in the General Data Protection Regulation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Increasing numbers of Dutch women opt for career in ICT

There’s a shortage of IT professionals in the Netherlands, but the skills gap can be bridged by attracting further women to the sector Continue Reading

By

• Kim Loohuis

Tech sector trade union campaigns to protect workers’ privacy

A UK-based trade union for technology workers and others employed by tech companies is organising around the issue of worker’s privacy and workplace monitoring Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Japanese bank boss to leave after IT failures

Mizuho Bank president takes the blame for widespread IT system failures at the organisation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Security Interviews: How to build a government model to ‘hack for good’

Kyle Hanslovan started Huntress to give back after a career in the intelligence sector. After US authorities took action to help people hit by the Microsoft Exchange attacks, we discussed how governments can ‘hack for good’ Continue Reading

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• Alex Scroxton, Security Editor

Europe’s proposed AI regulation falls short on protecting rights

The European Commission’s proposal for artificial intelligence regulation focuses on creating a risk-based, market-led approach replete with self-assessments, transparency procedures and technical standards, but critics warn it falls short of being able to protect people’s fundamental rights and mitigating the technology’s worst abuses Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Benelux CIO interview: Benoît Dewaele, Vandemoortele

CIO of Ghent-headquartered food group says the IT department’s main challenges are improving digital customer experiences, helping implement automation in plants and strengthening cyber security Continue Reading

By

• David Benady

Security Think Tank: To secure printers think process, technology and people

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Louise Barber, Turnkey Consulting

Security Think Tank: Time to accept printers will leak data

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Andy Jones, Information Security Forum (ISF)

Virgin Media O2 trial lays foundations for sustainable network expansion

UK telco announces successful demo in using recycled aggregate while building network in Glasgow, which could lead to massively reduced carbon emissions per year in future network build outs Continue Reading

By

• Joe O’Halloran, Computer Weekly

Google plots a course to address AI in manufacturing

Artificial intelligence and machine learning have the potential to change every industry – Google has set its sights on manufacturing Continue Reading

By

• Cliff Saran, Managing Editor

BBVA to cut 3,000 jobs in Spain as digital technology transforms industry

Spanish bank is the latest to announce swingeing branch and job cuts amid increased digital competition Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Triggered dormant bug sees Fastly CDN cut to the quick

Cloud provider acts quickly to restore content delivery network after software bug disrupts service for major firms spanning media, e-commerce and government websites, including Amazon, The Guardian and Gov.uk Continue Reading

By

• Joe O’Halloran, Computer Weekly

Microsoft fixes seven zero-days on its Patch Tuesday rounds

Fixes for six actively-exploited – and one yet-to-be-exploited – zero-day bugs are released in the June 2021 Patch Tuesday update Continue Reading

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• Alex Scroxton, Security Editor

Cisco reveals new Webex to power ‘inclusive’ future of work

Collaboration suite has new look and feel, and supports hybrid work collaboration at what is claimed to be 40% lower cost than à-la-carte systems Continue Reading

By

• Joe O’Halloran, Computer Weekly

Security Think Tank: What must a secure print strategy take into account?

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Josh Foote

Siloscape malware a risk to Windows containers, Kubernetes

Palo Alto’s Unit 42 reports on what appears to be the first-recorded malware targeting Kubernetes clusters through Windows containers Continue Reading

By

• Alex Scroxton, Security Editor

NCSC updates schools ransomware guidance amid surge

The National Cyber Security Centre says it is dealing with a renewed surge of ransomware attacks targeting schools, colleges and universities Continue Reading

By

• Alex Scroxton, Security Editor

Security Think Tank: Printers can’t be an ‘add-on’ in your cyber strategy

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs does pose security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Michael Howard and Kimberlee Ann Brannock, ISACA

Government action on ransomware epidemic gathers pace

The US government steps up action against ransomware operators, while the UK’s NCSC publishes guidance on preparing to deal with a ransomware attack Continue Reading

By

• Alex Scroxton, Security Editor

Reports raise alarm over Huawei access to Dutch networks

Espionage accusations raise security questions for Netherlands organisations using Chinese supplier’s equipment and services Continue Reading

By

• Kim Loohuis

Scottish businesses missing out on Cyber Essentials benefits

More than a third of Scottish businesses do not believe they are adequately prepared to deal with a cyber security incident Continue Reading

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• Alex Scroxton, Security Editor

Security Think Tank: Steps to a coherent print security strategy

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs poses security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Paddy Francis

Virgin Media O2 launches with mission to transform UK comms industry

Drawn-out merger of Liberty Global and Telefónica UK cable and mobile assets comes to fruition under new working brand aiming to power the UK’s recovery and create ‘unbeatable’ choice for consumers Continue Reading

By

• Joe O’Halloran, Computer Weekly

Buying a VPN? Here’s what you need to know

VPNs are an effective cyber security tool for businesses and remote workers, but there are many things to consider before purchasing and implementing one. We explore some of these Continue Reading

By

• Nicholas Fearn

Security Think Tank: Printer risks go deep into IT history

Though rarely discussed in a cyber context, the prevalence of connected printers and MFPs does pose security risks both technological and physical. What does a print security strategy need to take into account? Continue Reading

By

• Mike Lloyd, RedSeal

Long-term thinking is vital to secure UK’s critical infrastructure

To face down the threat of cyber warfare against UK CNI, the government needs long-term thinking that looks beyond the next general election cycle, says Advent-IM’s Mike Gillespie Continue Reading

By

• Mike Gillespie

Sustained demand for PCs continues, at least for another 12 months

Digitisation and the return to work, albeit in a hybrid fashion, are driving demand for PCs – but supply is plagued by component shortages Continue Reading

By

• Cliff Saran, Managing Editor

Post Office scandal public inquiry finally begins after chances to address problems were ignored

The Post Office Horizon scandal inquiry begins with subpostmaster campaign group waiting for full details before committing its support Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why a cloud operating model matters

Successful cloud adoption requires organisations to go beyond tools and techniques to map out a cloud operating model, says consulting firm Contino Continue Reading

By

• Aaron Tan, TechTarget

Loss of 150,000 police records made worse by management failures

The loss of 150,000 records from a number of national policing systems was caused by a human coding error, but made worse by process and management failures Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Uber signs collective bargaining agreement with GMB

Uber and GMB sign “landmark” collective bargaining agreement with no ability to negotiate on earnings, attracting criticism from smaller unions that it lacks teeth Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Security ops teams struggle to switch off at home

Spiralling stress levels among SOC and IT security teams can be attributed mainly to alert overload, says Trend Micro Continue Reading

By

• Alex Scroxton, Security Editor

How supply chain digitisation is paving the way to gene therapy

Big pharma has been on the frontline to vaccinate the world against Covid-19. Digitising supply chains sets them up to personalise patient care Continue Reading

By

• Cliff Saran, Managing Editor

‘It's a good day when we refer a case,’ CCRC tells MPs during review of Post Office prosecutions

Criminal Cases Review Commission will not allow pressure on its resources to prevent subpostmasters seeking a review of their criminal convictions Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Tommi Tuovila, Neste

Former Olympian talks to Computer Weekly about the challenges facing CIOs in a rapidly changing world Continue Reading

By

• David Benady

Legacy vulnerabilities may be biggest enterprise cyber risk

While high-profile cyber attacks and zero-days grab headlines, statistics gathered by network security specialists Cato suggest CISOs should be addressing legacy threats Continue Reading

By

• Alex Scroxton, Security Editor

Air India is latest victim of Sita hack

Data on millions of people who flew with Air India between 2011 and 2021 appears to have been compromised in the recent Sita supply chain attack Continue Reading

By

• Alex Scroxton, Security Editor

Dutch researchers build security software to mimic human immune system

Software could help IT systems develop immunity to some cyber attacks in a similar way to how the body fights infection Continue Reading

By

• Kim Loohuis

What digital transformation means for data storage

We survey the key planks of digital transformation and look at the storage technologies emerging to support it, such as NVMe and QLC flash, hyper-converged infrastructure and cloud storage Continue Reading

By

• Antony Adshead, Storage Editor

Malicious scans for at-risk systems start minutes after disclosure

Statistics collated by Palo Alto Networks reveal malicious actors begin scanning the internet for systems at risk of new CVEs within minutes Continue Reading

By

• Alex Scroxton, Security Editor

Reports of stolen Irish health service data being leaked online

Leaking of deeply confidential and personal information on patient healthcare marks a new low for the criminal Conti gang Continue Reading

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• Alex Scroxton, Security Editor

Microsoft EU Data Boundary dubbed ‘smoke and mirrors’

Data protection experts claim Microsoft’s decision to create an EU Data Boundary is a tacit admission that it routinely transfers and processes the personal data of European citizens outside the bloc Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Santander says sorry for weekend tech outage

Bank’s customers were unable to access multiple banking channels because of technical problems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cisco acquires Kenna Security amid security expansion

Cisco announces a new acquisition alongside service enhancements around XDR and SASE in support of its security customers Continue Reading

By

• Alex Scroxton, Security Editor

Conti ransomware syndicate behind attack on Irish health service

More details continue to emerge of the significant ransomware attack on Ireland’s HSE Continue Reading

By

• Alex Scroxton, Security Editor