IT operations management and IT support

No simple replacement for digital evidence rules, says Post Office Horizon trial judge

Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

EMEA businesses siphoning budgets to hit NIS2 goals

With NIS2 now in effect, European business leaders are having to divert budget from elsewhere to achieve compliance Continue Reading

By

• Alex Scroxton, Security Editor

Post Office Horizon scandal explained: Everything you need to know

Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Advanced use of IT observability speeds up problem resolution

Organisations with a mature IT observability practice can resolve problems far quicker than those just starting out Continue Reading

By

• Cliff Saran, Managing Editor

Warning shots fired as former subpostmasters have ‘useful’ meeting with Post Office CEO

Acting CEO meets two campaigning former subpostmasters emphasising need for their input into the Post Office’s future direction, including its branch system development Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Federation requests government investigation into third Post Office branch system

Following public anger over the Horizon scandal and the subsequent unravelling of the controversial Capture system, subpostmaster federation wants third branch IT system to be reviewed Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ServiceNow touts Now platform as AI engine for transformation

At the ServiceNow World Forum in Melbourne, company executives touted the transformative power of AI in streamlining workflows, improving user experiences and driving business value Continue Reading

By

• Stephen Withers

Review of late evidence doesn’t change Post Office Capture system report

Conclusions reached in government-commissioned report into pre-Horizon software are unchanged after late evidence reviewed Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Philippines leaps forward in e-government with cloud-first strategy

A common infrastructure and a ‘once-only’ principle have propelled the Philippines up the UN’s E-Government Development Index, streamlining services and bolstering data sovereignty Continue Reading

By

• Ai Lei Tao

Digitisation forum launched ahead of Norway’s digital strategy

Norway's government is preparing itself for the future by establishing an advisory hub to support its digital strategies Continue Reading

By

• Gerard O'Dwyer

Applying IT observability to deliver business metrics

The complex nature of modern IT requires advanced tooling to ensure systems are running optimally. These tools can also identify business trends Continue Reading

By

• Cliff Saran, Managing Editor

NCSC expands school cyber service to academies and private schools

The National Cyber Security Centre is expanding its PDNS for Schools service to encompass a wider variety of institutions up and down the UK Continue Reading

By

• Alex Scroxton, Security Editor

Government launches cyber standard for local authorities

Local government bodies are being invited to take advantage of a new NCSC-derived Cyber Assessment Framework to help enhance their resilience and ward off cyber attacks Continue Reading

By

• Alex Scroxton, Security Editor

How Recorded Future finds ransomware victims before they get hit

Threat intel specialists at Recorded Future have shared details of newly developed techniques they are using to disrupt Rhysida ransomware attacks before the gang even has a chance to execute them Continue Reading

By

• Alex Scroxton, Security Editor

Interview: Bruno Marie-Rose, CIO, Paris 2024 Olympic and Paralympic Games

The technology chief reflects on a successful Olympic and Paralympic Games – and how what he learned as a former Olympic medallist helped him be a better IT leader Continue Reading

By

• Mark Samuels

Afas leads the way with four-day work week in the Netherlands

Dutch labour unions want a shorter working week and software company Afas is leading the way, introducing a four-day work week from 1 January 2025 Continue Reading

By

• Kim Loohuis

MoneyGram customer data breached in attack

MoneyGram confirms that customer data has been stolen in an incident that appears to have started with a social engineering attack on its IT helpdesk staff Continue Reading

By

• Alex Scroxton, Security Editor

Five zero-days to be fixed on October Patch Tuesday

Stand-out vulnerabilities in Microsoft’s latest Patch Tuesday drop include problems in Microsoft Management Console and the Windows MSHTML Platform Continue Reading

By

• Alex Scroxton, Security Editor

UK Cyber Team seeks future security professionals

Young people from across the UK have a chance to represent the country in international competitions and advance their future careers in cyber security Continue Reading

By

• Alex Scroxton, Security Editor

Secureworks: Ransomware takedowns didn’t put off cyber criminals

The number of active cyber criminal ransomware gangs has surged by almost a third in the space of 12 months, according to the latest intelligence from Secureworks Continue Reading

By

• Alex Scroxton, Security Editor

Post Office IT transformation project was ‘set up to fail’, chairman tells inquiry

Post Office interim chairman tells Horizon public inquiry that the Post Office needs to reset New Branch IT project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Key technical debt reduction strategies

Suboptimal software fixes cost time and money as well as strain departments throughout the organization. Here's how to develop software the right way. Continue Reading

By

• Eric St-Jean

Whistleblowers call out ongoing cover-up by Post Office CEO in explosive letter

A letter from Post Office staff to MPs, statutory inquiry chair Wyn Williams and the Post Office chairman demands their intervention and an investigation into the organisation's leadership Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NCSC celebrates eight years as Horne blows in

Outgoing NCSC interim leader Felicity Oswald shares her thoughts on the body’s work over the past eight years as she hands over the reins to incoming CEO Richard Horne Continue Reading

By

• Alex Scroxton, Security Editor

Cups Linux printing bugs open door to DDoS attacks, says Akamai

The Cups Linux printing vulnerabilities disclosed at the end of September would seem to have a nasty sting in their tail, according to researchers at Akamai Continue Reading

By

• Alex Scroxton, Security Editor

Rising IT talent costs shadow Sweden’s skills shortage and market reforms

Swedish businesses face challenges recruiting the right IT staff, as salary demands increase Continue Reading

By

• Gerard O'Dwyer

SOC teams falling out of love with threat detection tools

Security operations centre practitioners are fed up of being flooded with pointless alerts and many no longer have much confidence in their threat detection tools, according to a report Continue Reading

By

• Alex Scroxton, Security Editor

Post Office and Fujitsu: from blood brothers to bad blood

Former Post Office chief transformation officer’s evidence to the public inquiry reveals organisation’s strained relationship with main IT supplier Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cyber UK’s quickest growing tech field, but skills gap remains

More people than ever are joining the cyber security profession in the UK, according to a report, but there is still a serious shortage even with a doubling in numbers Continue Reading

By

• Alex Scroxton, Security Editor

Amazon Mechanical Turk workers suspended without explanation

A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office spending £80,000+ a week on engineers who can’t work, as IT project burns cash

Revelation is latest evidence of the Post Office’s struggles to replace Fujitsu’s controversial Horizon software used in branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What are ModelOps (model operations) analytics models?

ModelOps (model operations) is a holistic approach to building analytics models that can quickly progress from the lab to production. Continue Reading

By

• Nick Barney, Technology Writer
• Katie Terrell Hanna
• Corinne Bernstein

Cyber teams say they can’t keep up with attack volumes

Over 60% of European security pros say their teams are understaffed, and over 50% don’t have enough budget, according to data from ISACA Continue Reading

By

• Alex Scroxton, Security Editor

The cyber industry needs to accept it can't eliminate risk

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

By

• Paul Lewis, Nominet

Investigation finds 'reasonable likelihood' Post Office Capture software caused accounting losses

An independent forensic analysis finds the predecessor to Horizon IT system was also likely to have caused shortfalls for which subpostmasters were blamed, years before the Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to keep datacentres cool

We look at how datacentre cooling is developing, and how the right choice can increase capacity and cut costs Continue Reading

By

• Stephen Pritchard

Printing vulnerability affecting Linux distros raises alarm

Security pros need to get in front of a series of vulnerabilities affecting the Cups Linux printing service after an apparently botched disclosure process saw technical details published in advance of a patch Continue Reading

By

• Alex Scroxton, Security Editor

Defaulting to open: Decoding the (very public) CrowdStrike event

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

By

• Elliott Wilkes, ACDS

Subpostmasters living years with disputed but unresolved debts to the Post Office, inquiry told

Continued errors with the Horizon system mean subpostmasters have unresolved account shortfalls hanging over them for years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CrowdStrike apologises to US government for global mega-outage

CrowdStrike executive Adam Meyers appears before a US government committee to explain the series of errors that led directly to one of the biggest IT outages in history Continue Reading

By

• Alex Scroxton, Security Editor

Splunk and Cisco integration moving apace

Splunk is rapidly integrating with Cisco’s technology to enable seamless transitions between their platforms while delivering advanced threat detection capabilities Continue Reading

By

• Aaron Tan, TechTarget

Post Office IT procurement mess saw £35m spent on air conditioner, says board member

Post Office IT procurement mistakes have wasted millions of pounds of taxpayers money, non-executive board member tells public inquiry Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Money transfer firm MoneyGram rushes to contain cyber attack

Money transfer specialist MoneyGram services remain down several days after a network outage developed into a full-blown cyber security incident Continue Reading

By

• Alex Scroxton, Security Editor

Post Office IT department’s focus on chasing a discount meant botched procurement

Post Office IT team and executives slammed for rushing into tech hardware purchase while eyeing a discount Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Fujitsu faces financial challenges, with doubts over its commitment to righting Post Office wrongs

Fujitsu worker tells Computer Weekly that firm only cares about shareholders and not subpostmaster suffering Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Gartner: Mitigating security threats in AI agents

Agents represent a step-change in the use of artificial intelligence in the enterprise - as attendees at Salesforce's annual conference saw first hand this month - but do not come without their risks Continue Reading

By

• Avivah Litan, Gartner

Driving IT sustainability in datacentres

Europe’s datacentre operators need to get their power report cards to comply with the European Commission’s drive to greener EU datacentres Continue Reading

By

• Joe Fay

What is an entrepreneur (entrepreneurship)?

An entrepreneur is an individual who identifies a need in the marketplace and works to fulfill it. Continue Reading

By

• Scott Robinson, New Era Technology
• Mary K. Pratt

CrowdStrike incident shows we need to rethink cyber

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

By

• Mike Gillespie

NCSC exposes Chinese company running malicious Mirai botnet

The NCSC and its Five Eyes allies have published details of the activities of a China-based cyber security company that is operating a Mirai IoT botnet in the service of government-backed intrusions Continue Reading

By

• Alex Scroxton, Security Editor

Third of enterprises to automate majority of network activities by 2026

Research shows infrastructure and operations leaders increasingly looking to AI-based analytics and augmented decision-making to improve operational resilience and responsiveness Continue Reading

By

• Joe O’Halloran, Computer Weekly

What is ITIL? A guide to the IT Infrastructure Library

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. Continue Reading

By

• Cameron Hashemi-Pour, Site Editor
• Stephen J. Bigelow, Senior Technology Editor
• James Montgomery, Senior Features Editor

What is an IT service catalog?

An IT service catalog is a list of information technology resources and offerings available from the IT service provider within an organization. Continue Reading

By

• Katie Terrell Hanna
• Mary K. Pratt
• Linda Tucci, Industry Editor -- CIO/IT Strategy

Salesforce’s agentic AI platform to transform business automation

CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration Continue Reading

By

• Aaron Tan, TechTarget

Barclays takes on more GreenLake

Barclays has ramped up its HPE-powered private cloud, as it continues to modernise IT and reduce its carbon footprint Continue Reading

By

• Cliff Saran, Managing Editor

Automation driving SD-WAN optimisation

AIOps is being deployed to help manage highly distributed enterprise networking configurations Continue Reading

By

• Cliff Saran, Managing Editor

Government receives report on second controversial Post Office IT system

Former subpostmasters suffered as a result of unexplained accounting shortfalls which they believe were caused by errors in Post Office Capture software, used before the controversial Horizon system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mphasis expands UK roots with leap into quantum computing

Indian heritage software development services supplier opens London hub to help customers integrate the latest technologies into their business plans Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mainframe teams turn to AI for modernisation gains

Given the skills crisis, generative artificial intelligence may offer a way for IT and business leaders to modernise their mainframe environments Continue Reading

By

• Cliff Saran, Managing Editor

Datacentres granted critical national infrastructure status

The global IT outage caused by CrowdStrike has shown why keeping datacentres secure and safe is critical to the UK Continue Reading

By

• Cliff Saran, Managing Editor

Under-pressure Post Office botches hardware procurement in project to replace error-prone system

Pressured decision-making caused mistakes in the Post Office project to replace the system at the heart of national scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

JFrog and GitHub unveil open source security integrations

Secure software specialist JFrog is working with code development service GitHub to integrate the onboard capabilities of its Software Supply Chain Platform service into GitHub’s platform Continue Reading

By

• Alex Scroxton, Security Editor

Multiple Veeam vulns spark concern among defenders

Veeam users are urged to patch a series of vulnerabilities in the firm’s Backup & Replication product to get out ahead of potential exploitation by ransomware gangs Continue Reading

By

• Alex Scroxton, Security Editor

Forrester: IT budget growth pushed towards cross-functional teams

Analyst firm Forrester has forecast a slight increase in IT budgets for 2025, but technical debt is one of the areas likely to feel the squeeze Continue Reading

By

• Cliff Saran, Managing Editor

NCSC and allies call out Russia's Unit 29155 over cyber warfare

The NCSC and counterpart agencies from the US and other countries have exposed a long-running campaign of Russian cyber espionage and warfare conducted by GRU Unit 29155 Continue Reading

By

• Alex Scroxton, Security Editor

PyPI loophole puts thousands of packages at risk of compromise

Thousands of PyPI packages are at risk of an attack technique dubbed Revival Hijack, which exploits a loophole in the platform’s package naming feature Continue Reading

By

• Alex Scroxton, Security Editor

Cyber firms need to centre their own resilience

The Computer Weekly Security Think Tank panel considers incident response in the wake of the July CrowdStrike incident, sharing their views on what CrowdStrike got wrong, what it did right, and next steps Continue Reading

By

• Niel Harper

How digital models help Anglian Water manage leaks

We speak to Anglian Water about how it uses digital technologies to improve operations and provide on-site engineers with the data they need Continue Reading

By

• Cliff Saran, Managing Editor

TSB systems could be on the move again as BBVA eyes its parent

TSB was migrated to the systems of Sabadell in a project remembered for its monumental IT meltdown in 2018 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Swedish law firms debate AI’s future impact on profession

Swedish law firms examine the use of artificial intelligence in their businesses as the sector sees a surge in take-up Continue Reading

By

• Gerard O'Dwyer

UK and Ukraine digital trade deal comes into force

The UK eases access to the deep tech startup community in Ukraine through digital-only agreement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norwegian Refugee Council leverages Okta for Good cyber scheme

Pietro Galli, CIO of the Norwegian Refugee Council, reveals how the globally distributed NGO has been taking advantage of the Okta for Good CSR programme to improve its own cyber security and data protection practice, and elevate good practice in the third sector Continue Reading

By

• Alex Scroxton, Security Editor

Check Point secured for annual Security Serious cyber awards

The annual Security Serious Unsung Heroes awards, recognising the champions of the UK cyber security industry, are back once again, with a new headline sponsor joining the party Continue Reading

By

• Alex Scroxton, Security Editor

Primark adds five more years to IT outsourcing contract with TCS

Retailer has worked with Indian IT services giant for eight years and new agreement will take the relationship to 13 years at least Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global cyber spend to rise 15% in 2025, pushed along by AI

Security spending will increase at pace in 2025, with artificial intelligence, cloud and consultancy services all pushing outlay to new highs, according to Gartner Continue Reading

By

• Alex Scroxton, Security Editor

Extending zero-trust principles to endpoints

By combining zero-trust principles with other security strategies and continuously monitoring and improving their security posture, organisations can effectively mitigate risks and protect their resources, says Gartner's Nikul Patel Continue Reading

By

• Nikul Patel

The US courts may have thrown a wrench into cyber regulation

A recent decision by the US Supreme Court to overrule the longstanding Chevron Deference has serious implications for global cyber security regulation Continue Reading

By

• Brian Arnold

NHS partners with libraries to help people access NHS App

The scheme, which will launch in October, will train librarians to support people to download and use the NHS App and NHS.uk Continue Reading

By

• Lis Evenstad

AI innovation key to UK business, but obstacles threaten progress

AI is seen by IT leaders as essential, but it requires innovation, skills and infrastructure – all of which are under pressure from day-to-day firefighting, energy costs and cyber threats Continue Reading

By

• Antony Adshead, Storage Editor

New Qilin tactics a ‘bonus multiplier’ for ransomware chaos

Sophos X-Ops caught the Qilin ransomware gang stealing credentials stored by victims' employees in Google Chrome, heralding further cyber attacks and breaches down the line. Continue Reading

By

• Alex Scroxton, Security Editor

Tech sector layoffs mount amid AI investment frenzy

Technology firms globally are cutting their workforces as they look to increase spending on and investment in artificial intelligence Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Post Office Horizon IT scandal inquiry: Two years of shocking revelations

Over two years of shocking revelations from the Post Office Horizon scandal inquiry Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office Horizon crash disconnected branches from datacentre

The Post Office has apologised to subpostmasters affected by a major IT outage, which stopped them from doing business Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Popular Microsoft apps for Mac at risk of code injection attacks

Researchers at Cisco Talos turn up evidence suggesting that Microsoft apps running on the Apple macOS operating system are not as secure as they seem Continue Reading

By

• Alex Scroxton, Security Editor

How might the UK's cyber landscape change under Labour?

With Labour returning to 10 Downing Street after 14 years, the Computer Weekly Security Think Tank panellists share advice and wish lists for the new government Continue Reading

By

• Dhairya Mehta and Cate Pye

Keeping control of SaaS costs

The ease with which someone with a corporate credit card can buy a SaaS product can lead to runaway costs and data leakage risks Continue Reading

By

• Cliff Saran, Managing Editor

New Relic CEO on APAC growth and future of observability

New Relic CEO Ashan Willy talks up growth trajectory in APAC, the company’s long-term vision, and how going private has enabled it to make strategic investments Continue Reading

By

• Aaron Tan, TechTarget

Thousands of NetSuite customers accidentally exposing their data

Misconfigured permissions across live websites are leaving thousands of NetSuite users open to having their valuable customer data stolen, researchers say Continue Reading

By

• Alex Scroxton, Security Editor

With the right tools and strategy, public cloud should be safe to use

Despite the complexity and evolving nature of threats, with the right strategy, tools, and constant vigilance, businesses can safely and securely leverage public cloud services Continue Reading

By

• Jason Lau

'Black swans' take flight: the legal ramifications of the CrowdStrike incident  

A ‘guinea pig’ approach to testing software could lead to class actions against technology companies Continue Reading

By

• Hermès Marangos

August Patch Tuesday proves busy with six zero-days to fix

Microsoft patches six actively exploited zero-days among over 100 issues during its regular monthly update Continue Reading

By

• Alex Scroxton, Security Editor

NIST debuts three quantum-safe encryption algorithms

NIST has launched the first three quantum-resistant encryption algorithms, and as the threat of quantum-enabled cyber attacks grows greater, organisations are encouraged to adopt them as soon as they can Continue Reading

By

• Alex Scroxton, Security Editor

Labour's first cyber priority must be the NHS

With Labour returning to 10 Downing Street after 14 years, the Computer Weekly Security Think Tank panellists share advice and wish lists for the new government Continue Reading

By

• Adam Button

Deep dive into quantum-resistant cryptography for email security

Quantum computers have the potential to crack many of the encryption methods we currently rely on to keep our digital communications safe. Quantum-resistant cryptography may be the answer Continue Reading

By

• Isla Sibanda

How UK firms can get ready for the implementation of NIS2

Many British companies will need to adhere to NIS2’s cyber security risk management and reporting requirements if they want to continue operating in the EU market and avoid huge fines Continue Reading

By

• Nicholas Fearn

The Security Interviews: Google’s take on confidential computing

We speak to Google’s Nelly Porter about the company’s approach to keeping data as safe as possible on Google Cloud Continue Reading

By

• Cliff Saran, Managing Editor

Royal ransomware crew puts on a BlackSuit in rebrand

The Royal ransomware gang is back, with a new name and refreshed capabilities, including an apparently unique ‘partial encryption’ gambit, according to CISA Continue Reading

By

• Alex Scroxton, Security Editor

Microsoft and CrowdStrike hit back at Delta’s legal threats

Microsoft and CrowdStrike have rejected claims by Delta Air Lines that it was left high and dry amid thousands of flight cancellations during July’s software outage, accusing the airline of ignoring their offers of help and running out-of-date IT systems Continue Reading

By

• Alex Scroxton, Security Editor

Cyber security adoption is vital to Scotland’s space race

Scotland has a golden opportunity to capitalise on space technology to make itself a global leader, but to maximise its potential in the new space race, more attention must be paid to cyber security risk Continue Reading

By

• David Ferguson

2024 seeing more CVEs than ever before, but few are weaponised

The number of disclosed CVEs soared by 30% in the first seven-and-a-half months of the year, but a tiny fraction of these have been exploited by threat actors, a reminder of the importance of focused security strategies Continue Reading

By

• Alex Scroxton, Security Editor