IT news in your industry sector

Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty Continue Reading

By

• Clare McDonald, Business Editor

3D printing proves a disruptive force in Asean manufacturing

3D printing adoption is set to accelerate in Southeast Asia after a delayed start Continue Reading

By

• Ai Lei Tao

Australian government technology suffers failure after failure

Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail Continue Reading

By

• Beverley Head

Network overhaul speeds up business for motor racing venue

Rockingham Motor Speedway in Northamptonshire beefs up network infrastructure to support expansive business plans Continue Reading

By

• Alex Scroxton, Security Editor

The evolution of smart Dubai

Aisha Bin Bishr, director general at Smart Dubai Office, discusses how Dubai is evolving as a smart city with the support of local telecoms provider Du. Continue Reading

By

• Edward Banda

Davos: Technology poses new risks to jobs, economies and society

Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos Continue Reading

By

• Bill Goodwin, Computer Weekly

Lloyds Bank digital banking problems an industry warning

Lloyds Bank’s digital banking problems still unresolved after a second day Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Flawed GoDaddy security certificates show need for control

Vulnerabilities in digital security certificates highlight the need for organisations to be able to exercise more control over those certificates Continue Reading

By

• Warwick Ashford, Senior analyst

CW Middle East: UAE takes lead in autonomous car trials

Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading

Tech focus helps Singapore go second in globalisation index

Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement Continue Reading

By

• Ai Lei Tao

Brexit should not hinder 5G development, says report

A report commissioned by the government claims the UK’s 2016 vote to leave the European Union should have minimal impact on the country’s ability to lead on the development of 5G networks Continue Reading

By

• Alex Scroxton, Security Editor

Security Think Tank: Top three DNS-related security risks

What are the main security risks associated with the domain name system and how are these best mitigated? Continue Reading

By

• Richard Hollis

Cyber security scare stories could sharpen focus at banks

There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Former Surrey NHS IT chief and supplier both jailed for corruption

Royal Surrey County Hospital NHS Foundation Trust’s former informatics director goes to jail for accepting £80,000 worth of bribes from a supplier in return for an IT contract Continue Reading

By

• Lis Evenstad

Waymo self-driving minivans to begin public road tests soon

Google spin off Waymo announces trials of new self-driving vehicles, with all technologies involved developed in-house to cut costs and improve performance Continue Reading

By

• Warwick Ashford, Senior analyst

UKCloud cuts cloud storage pricing for public sector customers and sticks boot into US rivals

Public sector-focused cloud provider claims latest round of price cuts means its services are cheaper to use than some of its US counterparts Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading

By

• Clare McDonald, Business Editor

HMV changes its IT tune to cut maintenance spend on legacy on-premise systems

The high street music retailer has embarked on a sizeable digital transformation project to cut costs and boost the agility of its business operations Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

UK youngsters unwittingly exposing private data

The UK children's commissioner has called for better support for child privacy after study shows most are unknowingly agreeing to share private data Continue Reading

By

• Warwick Ashford, Senior analyst

Robots replace staff at Japanese insurance firm

Japanese insurance company Fukoku Mutual Life Insurance replaces 34 members of its claims assessment team with IBM Watson Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dubai-based Aramex optimises branch office connectivity

How global logistics firm streamlined its branch office operations in the Middle East Continue Reading

By

• Edward Banda

Customer-first approach will make 2017 a challenge for Dutch CIOs

CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate Continue Reading

By

• Rian van Heur

Flight booking systems easy to hack, researchers warn

Malicious actors could infiltrate systems to alter passenger information and even cancel bookings, Chaos Communications Congress told Continue Reading

By

• Warwick Ashford, Senior analyst

Top 10 financial services stories of 2016

Here are 10 of the most popular fintech articles on Computer Weekly in 2016 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 NHS IT stories of 2016

This year, NHS England pulled the plug on Care.data and Wachter’s review found that paperless NHS is likely to miss its 2020 target. We take a look back at Computer Weekly's most read NHS IT stories from 2016 Continue Reading

By

• Lis Evenstad

CIO interview: MoD’s DII replacement will feed government as a platform

Mike Stone, who will soon be leaving his position of CIO at the Ministry of Defence (MoD), explains how the MoD’s DII replacement will feed into government as a platform Continue Reading

By

• Clare McDonald, Business Editor

Top 10 networking stories of 2016

A look back at Computer Weekly’s most-read networking stories of 2016 Continue Reading

By

• Alex Scroxton, Security Editor

Almost 90% of customers say social media availability affects brand loyalty

Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty Continue Reading

By

• Clare McDonald, Business Editor

European court delivers blow to Snoopers’ Charter

Parts of the controversial Investigatory Powers Act relating to the bulk collection of communications data have been ruled unlawful by the European Court of Justice Continue Reading

By

• Alex Scroxton, Security Editor

Top 10 IT security stories of 2016

Here are Computer Weekly’s top 10 IT security stories of 2016: Continue Reading

By

• Warwick Ashford, Senior analyst

Top 10 cyber crime stories of 2016

Here are Computer Weekly’s top 10 cyber crime stories of 2016: Continue Reading

HMRC slammed over tax probe into Newcastle datacentre campus investors

HM Revenue and Customs said it is committed to clamping down on abuses of the UK tax system, following criticism of its decision to recoup tax relief payments to datacentre investors Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Typo allowed Russian hackers to access US Democratic Party emails

Typographical mistake in an email warning of a phishing attack on the US Democrats led to thousands of private emails being accessed and published by Russian-backed hackers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European law enforcement seeking smart ways to fight cyber crime

Cyber criminals are always likely to be better resourced than law enforcement. Now, national and regional police forces in Europe are switching tactics to even the odds. Under-resourced law enforcement needs a smarter approach as cyber crime becomes increasingly prevalent and sophisticated, backed by the money and expertise of organised crime groups set up and run as well-resourced and efficient professional business organisations. Cyber crime operations typically have teams dedicated to looking at open source intelligence, targets’ physical environments, weaknesses in supply chains, and potential collaborators inside target organisations to enable sophisticated, blended attacks that involve a combination of actions against a range of vulnerabilities, making them difficult to detect and defend against. Continue Reading

Swedish Cider company upgrades to cloud ERP to keep up with growth

Apple-based product manufacturer moves to an industry-specific ERP system in the cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Metro Bank moves IT infrastructure to cloud

Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

GP tests out connected stethoscope, cleared for NHS use

A digitally connected stethoscope from a Silicon Valley startup is now available in the UK and promises to change patient-doctor interaction Continue Reading

By

• Cliff Saran, Managing Editor

Government Transformation Strategy to 'fundamentally' change the way departments operate

A background document seen by Computer Weekly outlines details of the forthcoming Government Transformation Strategy Continue Reading

By

• Lis Evenstad

IT Priorities 2017: Nordic organisations to spend more on cloud services

The adoption of cloud computing in its many guises will be a top priority in the Nordic region in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

PowerShell security threats greater than ever, researchers warn

Administrators should upgrade to the latest version of Microsoft PowerShell and enable extended logging and monitoring capabilities in the light of a surge in related security threats, warn researchers Continue Reading

By

• Warwick Ashford, Senior analyst

More than 2,000 TalkTalk routers hijacked by Mirai botnet variant

Security researchers are urging ISPs to issue emergency patches for Marai botnet infections after 2,374 TalkTalk routers were linked in a regional botnet Continue Reading

By

• Warwick Ashford, Senior analyst

The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading

By

• Alicia Buller

UKtech50 interview: ARM Holdings CEO Simon Segars

The UKtech50 most influential person in UK IT 2016, ARM Holdings CEO Simon Segars, shares his thoughts on the consequences of Brexit, access to skills and the importance of security in a world full of connected devices Continue Reading

By

• Lis Evenstad

Security Think Tank: Communication is key to cyber security in digital era

How can information security professionals help organisations to understand the cyber risks across increasingly digital businesses? Continue Reading

By

• Ramses Gallego

40 firms to trial IBM Watson cognitive computing for cyber security

Forty companies sign up to apply IBM’s Watson cognitive computing systems to cyber security, but threat intelligence experts caution against total reliance on such systems Continue Reading

By

• Warwick Ashford, Senior analyst

Internet of things gains momentum in Southeast Asia

IoT has been much hyped in Southeast Asia, and organisations in the region are testing the technology's potential Continue Reading

By

• John Tan

Ofcom reveals duct and pole sharing proposals for fibre broadband

Regulator has made a number of suggestions to make it easier for broadband providers to get access to BT Openreach’s ducts and poles Continue Reading

By

• Alex Scroxton, Security Editor

UK falls below global cyber security confidence

Global confidence in ability to accurately assess cyber risk has fallen in the past year, but the UK has fallen below the global average Continue Reading

By

• Warwick Ashford, Senior analyst

London Stock Exchange opens tech services centre in Sri Lanka

The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Academics link payment card vulnerability to Tesco Bank cyber heist

UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist Continue Reading

By

• Warwick Ashford, Senior analyst

EC proposes simpler VAT rules to help e-commerce businesses

European Commission sets out proposals for simplified tax rules to “unlock e-commerce and make it easier for online businesses” Continue Reading

By

• Lis Evenstad

CW ASEAN: Building a digital future

In this month's CW ASEAN, read how Singapore is investing in technologies and skills to become a leader in the digital age. We analyze how the government has reorganized two departments to help digital technology prosper and hear from those in the finance and education sectors backing the move, as well as the man heading the newly formed department. We also look at how desktop virtualization will continue to grow in the Asean region, and focus on one example in Thailand, where the country’s health ministry is embracing virtualization in a push towards e-health. This issue also covers how organisations in Malaysia and Singapore are facing tough competition to attract the right skills to drive their IT strategies. Continue Reading

US and UK government expand surveillance powers

The US has introduced wide new hacking powers for federal agents a day after the UK's Investigatory Powers Act firmed up bulk surveillance powers for intelligence and polices services Continue Reading

By

• Warwick Ashford, Senior analyst

Mozilla and Tor issue patches for Firefox flaw exposing Tor users

Users of Tor anonymous browsing urged to update to the latest versions of relevant software to block an exploit that collects IP and MAC addresses to identify users Continue Reading

By

• Warwick Ashford, Senior analyst

AWS CEO hails "changing of the guard" in enterprise IT on the back of cloud growth

AWS CEO Andy Jassy hits out at “old guard” enterprise IT suppliers, while talking up his company’s ability to out-sell and out-innovate them Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Mastercard uses artificial intelligence for transaction approval

Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BP to go all-in on public cloud to cut datacentre upkeep costs

Oil giant BP uses first day of AWS Re:Invent to outline how it is cushioning itself against falling oil prices by using cloud to cut costs Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

BT and Openreach to split: but what will change as a result?

The telecoms industry has welcomed Ofcom’s decision to legally split BT and Openreach, but what, if anything, will actually change? Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Neil Moore, head of ICT, Hampshire Fire and Rescue Service

Hampshire Fire and Rescue’s CIO talks about collaborating, moving to the cloud and getting staff on board with digital transformation Continue Reading

By

• Mark Samuels

Group litigation against Post Office in Horizon system dispute prepares for next stage

Postmasters’ legal case against the Post Office claims that computer system is to blame for losses, not false accounting or theft Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How a London club enhanced its facilities with wireless charging

The Clubhouse, a London-based business club and meeting space, introduces wireless charging technology from startup Chargifi at its St James’ location as it bids to attract new clients Continue Reading

By

• Alex Scroxton, Security Editor

Ofcom to legally separate BT and Openreach

Telecoms regulator Ofcom is to push ahead with plans to require the legal separation of BT and Openreach Continue Reading

By

• Alex Scroxton, Security Editor

Machine learning keeps customers happy at Ocado

In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading

Singapore Power deploys IoT platform

Singapore Power is moving to a more advanced digital platform that will enable it to develop IoT-based services Continue Reading

By

• Ai Lei Tao

One in four Wi-Fi hotspots vulnerable to attack, study finds

At least one in four Wi-Fi hotspots are open to attack, a study by Kaspersky Lab reveals Continue Reading

By

• Warwick Ashford, Senior analyst

CBRE: Cloud drives Q3 demand for colocation space in Frankfurt and London

CBRE’s third-quarter datacentre market tracker highlights soaring demand for colocation capacity in Frankfurt and London, as cloud providers court European enterprises Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

How InterContinental Hotels connects with real-time marketing

InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands Continue Reading

By

• Clare McDonald, Business Editor

Axa offers on-demand insurance via mobile app

Insurance company launches app that offers quick and easy insurance cover for individual items owned by customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East bank to launch AI for customer support

Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Consumer identity key to digital transformation

Customer identity and access management has benefits for consumers and service providers alike, but is key to digital transformation, says KuppingerCole Continue Reading

By

• Warwick Ashford, Senior analyst

Alleged hacker Lauri Love’s ‘life will be destroyed’ under Trump regime

Supporters fear for activist Lauri Love if his extradition to face hacking charges to the US goes ahead Continue Reading

By

• Fiona O'Cleirigh and Bill Goodwin

Dutch IT ministry needed to take digital lead

Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT Continue Reading

By

• Rian van Heur

IT spreads innovation at Unilever

In this week’s Computer Weekly, we find out how consumer goods giant Unilever has changed its thinking about IT to support a global digital transformation programme. The UK boss of Hewlett Packard Enterprise assesses progress after the first year since HP split in two. And we examine how software development is changing in the enterprise. Read the issue now. Continue Reading

Ofcom to block BT-EE from spectrum bid

Ofcom opens a new consultation on the delayed auction of ex-MoD radio spectrum for mobile broadband, but hopes to bar BT-EE from bidding for parts of it, citing competition concerns Continue Reading

By

• Alex Scroxton, Security Editor

Foot Locker to roll out ‘best fit’ recruitment software after productivity hike

Sports retailer to adopt online software to identify best job candidates after its use led to double-digit rise in team performance in US stores Continue Reading

By

• Bill Goodwin, Computer Weekly

Three breach highlights several security issues, says (ISC)2

Customer data breaches continue to demonstrate that companies are still not treating cyber risk like every other business risk, says Adrian Davis of (ISC)2 Continue Reading

By

• Warwick Ashford, Senior analyst

Nestlé picks Telefónica to build IoT for coffee machines

Nestlé’s professional business services unit will incorporate internet of things technology into its coffee machines in pursuit of greater efficiency and customer satisfaction Continue Reading

By

• Alex Scroxton, Security Editor

HCL completes integration of Volvo Group IT services

Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ordnance Survey to lay groundwork for UK 5G networks

The government has asked Ordnance Survey to develop a planning and mapping tool to help determine the future locations of 5G mobile network infrastructure Continue Reading

By

• Alex Scroxton, Security Editor

Hackers arrested in Three mobile upgrade scam

Three men arrested in connection with mobile handset upgrade fraud enabled by unauthorised access to customer data Continue Reading

By

• Warwick Ashford, Senior analyst

Telenor IoT strategy required core software change

Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch bank ING to spend millions ‘disrupting’ its own business

Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan Continue Reading

By

• Bill Goodwin, Computer Weekly

Lending platform pioneer Zopa aims to become a UK bank

Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

ASA calls for clarity on broadband speed claims

The Advertising Standards Agency turns its attention to how broadband providers advertise the speed of their packages, amid fears that consumers may be misled Continue Reading

By

• Alex Scroxton, Security Editor

CW Benelux: Mobile payments boom

In this quarter’s CW Benelux, we look at how a combination of the right technology and consumer acceptance is driving mobile commerce in the Netherlands. We also hear from the CIO of Brussels Airlines, which is transforming its business digitally through a strategy that links traditional IT with its customers through a digital skin, and the CIO of HR services provider Randstand Group Netherlands, for which technology is becoming crucial in its communication with clients and candidates. Read the issue now. Continue Reading

Digital transformation not a finite process, says Martin Kuppinger

Security, privacy and identity are key to digital transformation, which is an evolutionary process, according to Martin Kuppinger Continue Reading

By

• Warwick Ashford, Senior analyst

Government data security confusing, finds PAC

A Public Accounts Committee hearing shows the government’s data and cyber security landscape is chaotic and confusing Continue Reading

By

• Lis Evenstad

UK almost bottom of OECD pile for ICT investment

The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Online identity needs to be fixed, says Microsoft’s Kim Cameron

Software giant’s identity architect calls on enterprises to professionalise the way they relate to customers to help replace online identity infrastructure that is not fit for purpose Continue Reading

By

• Warwick Ashford, Senior analyst

Counting the cost of financial cyber crime

In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading

Amber Rudd orders Lauri Love extradition to US to face hacking charges

Engineering student Lauri Love faces trials in three US states and a possible 99-year jail sentence for allegedly hacking into US government computer systems as part of a political protest, despite concerns over his health Continue Reading

By

• Fiona O'Cleirigh

412 million user accounts exposed in FriendFinder Networks hack

Another huge data breach has exposed poor security of user details and continued poor user password practices Continue Reading

By

• Warwick Ashford, Senior analyst

GDS strategy aims to 'take digital transformation further'

An early draft of the new Government Digital Transformation Strategy, seen by Computer Weekly, aims to tackle the challenge of breaking down civil service IT siloes Continue Reading

By

• Bryan Glick, Editor in chief

GDS aiming for 25 million users of Gov.uk Verify by 2020

Early draft of new GDS strategy reveals an ambitious target for its identity assurance service Continue Reading

By

• Bryan Glick, Editor in chief

White space spectrum to bring wireless broadband to Isle of Arran

Suppliers Nominet and Broadway Partners collaborate to trial the use of TV white space spectrum to improve broadband coverage on the Isle of Arran in Scotland Continue Reading

By

• Alex Scroxton, Security Editor

Russian banks hit by IoT-enabled DDoS attacks

DDoS attacks on Russian banks have been linked to IoT botnets, further confirming this worrying trend and highlighting the need for IoT suppliers to improve security capabilties Continue Reading

By

• Warwick Ashford, Senior analyst

24 cyber criminals arrested in Europol operation

Romanian police arrest 24 members of a card skimming and cloning operation and identify 47 other suspects Continue Reading

By

• Warwick Ashford, Senior analyst

Australia’s IFC Logistics virtualises storage to prevent further outages

Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading

By

• Stuart Kennedy

HSBC combines AWS with agile thinking to tap into growing demand for mobile banking

Banking giant opens up about how cloud and DevOps adoption is helping it cope with the growing consumer demand for mobile and online banking services Continue Reading

By

• Caroline Donnelly, Senior Editor, UK