IT management

HR technology essential to cutting-edge customer service, say big businesses

If you can’t get your internal HR systems right, the business will suffer – Jaguar Land Rover, Lufthansa and Russia’s Sberbank explain why Continue Reading

By

• Bill Goodwin, Computer Weekly

University of Edinburgh and Huawei collaborate on joint data lab

University is setting up a research and development lab dedicated to distributed data management and processing, with help from Chinese company Continue Reading

By

• Alex Scroxton, Security Editor

TfL develops artificial intelligence app on Facebook Messenger

Transport for London has begun using chatbots on Facebook Messenger to provide a level of automated customer service Continue Reading

By

• Cliff Saran, Managing Editor

Tips for buying hyper-converged systems

In this week’s Computer Weekly, we examine the growing market for hyper-converged infrastructure - combining processing, storage and networking into an integrated design - and assess the options available to IT leaders. We ask mature users of the cloud what’s next for their migration to off-premise systems. And we analyse how retail supply chains are developing to keep up with online and mobile shopping trends. Read the issue now. Continue Reading

Theresa May appoints Damian Green as Cabinet Office minister in reshuffle

Green takes on responsibility for digital government after Ben Gummer lost his seat in last week’s general election Continue Reading

By

• Lis Evenstad

CIO interview: James Robbins, CIO, Drax Group

Power company is embarking on a technology change programme, aiming to create a more diverse IT set-up and exploit new technologies Continue Reading

By

• Angelica Mari

The Barcode Warehouse deploys ServiceNow to streamline managed services

Customisation of cloud-based tool has enabled ruggedised mobile devices company to streamline its business processes Continue Reading

By

• Cliff Saran, Managing Editor

Patent group prepares for tough data protection laws by moving HR to the cloud

CPA Global to replace ERP-based HR system as it gears up to comply with the General Data Protection Regulation Continue Reading

By

• Bill Goodwin, Computer Weekly

Yet more uncertainty ahead for digital government after minister ousted in election

Amid all the chaos, recriminations and excitement on the morning after the General Election, the future of digital government is far from the minds of anyone other than those of us with a personal ... Continue Reading

By

• Bryan Glick, Editor in chief

Islamic State supporters shun Tails and Tor encryption for Telegram

Confidential communications show terror group’s supporters are turning to simple mobile phone messaging apps to exchange messages and distribute propaganda Continue Reading

By

• Bill Goodwin, Computer Weekly

Ethical fears hinder growth of artificial intelligence in France

In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading

Rethink risk through the lens of antifragility

Antifragility is an exciting alternative that fuses value and risk, and CIOs and IT executives are well positioned to help Continue Reading

By

• Bill Murray, Leading Edge Forum

Challenger bank technology arm hires former ABN Amro IT executive as CIO

Bank and banking technology supplier Fidor hires an experienced banking CIO to support its international expansion Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Malaysia’s Cyberjaya to get smart city boost

Tipped as Malaysia's Silicon Valley, the Cyberjaya township will pilot a slew of smart city projects, including e-payments and mobile bus ticketing Continue Reading

By

• Aaron Tan, TechTarget

Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual reality as a healthcare tool

Virtual reality is being used as a treatment tool across healthcare, tackling issues such as mental health, phobias and chronic pain management Continue Reading

By

• SA Mathieson

Digital economy to contribute 7% of Australia’s GDP

Besides improving living standards, digital technologies could also lead to a resurgence of manufacturing in Australia Continue Reading

By

• Beverley Head

General Election 2017: Who gets the tech vote?

In this week’s Computer Weekly, as the UK votes for a new government in the 2017 general election, we examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now. Continue Reading

Telefónica increases use of renewable energy to fight climate change

Telecoms operator behind UK’s O2 mobile network doubles down on existing commitments to renewable energy sources in the fight against climate change Continue Reading

By

• Alex Scroxton, Security Editor

GDPR about change management, says startup DPO

There are threats and risks associated with the GDPR, but one data protection officer believes organisations should focus on the business opportunities instead Continue Reading

Whoever wins election 2017, it's time for a digital minister with real authority

You would expect, of course, that a publication such as Computer Weekly would call on whoever wins the 2017 general election to put the digital economy on its list of immediate priorities. While ... Continue Reading

By

• Bryan Glick, Editor in chief

Why and how men in the technology industry have helped women progress

Many have argued gender parity will not happen in the technology industry without help from the top. Since the top is predominantly male, we’ve reached out to some of the men in the industry who are helping to drive tech equality Continue Reading

By

• Clare McDonald, Business Editor

Australia’s Icon Group taps IBM Watson to boost cancer care

Watson for Oncology will provide oncologists with medical information and treatment options to support clinical decision making Continue Reading

By

• Aaron Tan, TechTarget

Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies Continue Reading

By

• Eeva Haaramo

Singapore to pave the way for tech startup IPOs

The agreement between the Singapore government and the local bourse will lower barriers to capital markets and make the city-state a more attractive destination for startup fundraising Continue Reading

By

• Aaron Tan, TechTarget

ICC brings drones, smart bats and virtual reality to international cricket

International Cricket Council teams up with Intel to transform the cricketing experience for fans and players with drones, smart connected bats and virtual reality Continue Reading

By

• Alex Scroxton, Security Editor

Quantum computing drives the future for Volkswagen

In this week’s Computer Weekly, Volkswagen’s global CIO explains how the car giant is using quantum computing to drive the future of transport. We examine how to make data analytics programmes work and deliver business value. And SAP’s CEO reacts to controversy around the software supplier’s indirect licensing policies that led to recent high-profile court cases. Read the issue now. Continue Reading

Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Aggreko powers predictive maintenance with Azure machine learning

Temporary power company moves from reactive to proactive, and now predictive maintenance Continue Reading

By

• Cliff Saran, Managing Editor

CW Nordics: The trouble with connected things

In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading

Gatwick launches augmented reality airport navigation

Gatwick has installed 2,000 beacons to help passengers find their way around the airport using augmented reality maps Continue Reading

By

• Lis Evenstad

Finding customer data is big hurdle to meeting GDPR right to erasure

Global organisations do not know where customer data is stored and use unreliable data removal methods to erase content, a study shows Continue Reading

By

• Warwick Ashford, Senior analyst

Dubai financial services regulator launches temporary licence aimed at fintechs

Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to avoid technical debt in open source communities

Businesses that make use of open source software should dedicate resources to supporting and maintaining the projects their organisations rely on Continue Reading

By

• Cliff Saran, Managing Editor

Cloud data portability: Obstacles to it and how to achieve it

Cloud providers are very keen to get your data into their systems but sometimes it can be difficult or costly to move it elsewhere. We look at solutions to cloud portability Continue Reading

By

• Chris Evans

Audit Scotland shares lessons learned from failed IT projects

In a ‘lessons learned’ report, Scottish auditor sets out five principles that should be considered when managing government IT programmes Continue Reading

By

• Lis Evenstad

Global ransomware attack could be a security wake-up call

In this week’s Computer Weekly, we look at the global WannaCry ransomware attack that struck the NHS and spread across 150 countries – will it be the wake-up call that finally makes organisations take cyber security seriously? We find out how Moscow is leading the way in smart city digitisation. And our latest buyer’s guide examines customer experience management. Read the issue now. Continue Reading

Dutch railway uses IoT to reduce people jams

Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams Continue Reading

By

• Jasper Bakker

How to simplify IT integration

Pressure on IT is mounting and point-to-point integration does not scale. Opening up APIs is one of the approaches now being considered Continue Reading

By

• Cliff Saran, Managing Editor

CW ASEAN: Rise of the machines

In this month’s CW ASEAN, we look at how artificial intelligence and machine learning is improving the way ASEAN businesses fend off cyber attacks and better predict how customers react to various marketing efforts. The growing interest in AI in the region has also spawned start-ups such as Singapore’s Adatos, which is pushing the bar by using declassified methodologies and software used by US defense and intelligence communities to produce data-driven insights. Read the issue now. Continue Reading

CW ANZ: Machine thinking

In this month’s CW ANZ, we look at how artificial intelligence and machine learning is improving the way businesses fend off cyber attacks and better predict how customers react to marketing efforts. The growing interest in AI in ANZ has also turned Australia into a hotbed for data analytics, where consumers are making use of apps to find the cheapest fuel pumps. Read the issue now. Continue Reading

Sapphire 2017: McDermott declares SAP indirect licensing policy change

At SAP’s annual Sapphire Now conference in Orlando, Florida, CEO Bill McDermott ruled out charging for static read access from third-party systems, after recent controversy Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Toxic data: What it is and how to find it and deal with it

In this podcast, Mathieu Gorge, CEO of Vigitrust, looks at the management of legacy data and how to find and deal with toxic data that could expose your organisation to compliance breaches Continue Reading

By

• Antony Adshead, Storage Editor

Lack of skills preventing digital transformation, says 65% of decision makers

Research has found skills gaps in data science, AI and infrastructure management are standing in the way of digital transformation Continue Reading

By

• Clare McDonald, Business Editor

Introducing Microsoft PowerShell

Real sys admins never use GUI tools. PowerShell offers command line tools for managing and automating Windows servers and Microsoft online services Continue Reading

By

• Tim Anderson

Political turmoil threatens global IT services sector

In this week’s Computer Weekly, we examine the threats to the global IT services sector caused by US president Donald Trump’s protectionist rhetoric, and by the UK’s planned departure from the EU. Home Office IT chief Sarah Wilkinson discusses the challenges of digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now. Continue Reading

Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May Continue Reading

By

• Alex Scroxton, Security Editor

Why IT needs effective monitoring for cloud applications

IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility Continue Reading

By

• Cliff Saran, Managing Editor

GDPR: a quick start guide

We look at how UK organisations can prepare for the General Data Protection Regulation Continue Reading

By

• Jim Mortleman

How Microsoft is extending the benefits of Office 365

There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why Continue Reading

By

• Cliff Saran, Managing Editor

CW Benelux: 3D printing on the rise

This quarter’s CW Benelux looks at the practical use of 3D printing in the Netherlands. It seems the technology has found its home, at least initial home, in manufacturing, with the early buzz around its consumer potential now a reality in the enterprise sector. The possibilities have not escaped government attention. The Dutch ministry of economic affairs last year unveiled an action plan for smart industry to boost development and standards for smart industrial applications, including 3D printing. Also read how PostNL is using IT to help its business to prosper in a transformed mail industry, find out how businesses in the Netherlands are getting their heads around blockchain technology, and see what KLM is doing with virtual reality technology. Continue Reading

Nordic region competes for datacentre dominance

The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows Continue Reading

By

• Eeva Haaramo

Durham Police to use artificial intelligence to help decide if suspects should be held in custody

Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Aruba Atmosphere: Machine learning to transform networking

At Aruba Atmosphere EMEA in France, delegates learned how the network will incorporate machine learning features in the near future Continue Reading

By

• Alex Scroxton, Security Editor

Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Casting the IT skills net wider

In this week’s Computer Weekly, as research reveals that three-quarters of non-tech workers would be interested in a job in IT, we examine what’s stopping them from making the move and how cross-training can help. We analyse the key storage elements of building a private cloud. And Bloomberg’s head of data science talks about the benefits of machine learning. Read the issue now. Continue Reading

HPE ramps up investments in Singapore

Enterprise tech giant HPE will invest $140m over five years in its new regional headquarters and a startup incubator programme Continue Reading

By

• Aaron Tan, TechTarget

Ex-government privacy advisor calls for 'fundamental review' of Gov.uk Verify identity scheme

Former Cabinet Office privacy group co-chair says the Verify identity assurance programme needs 'honest and fundamental reset' Continue Reading

By

• Bryan Glick, Editor in chief

Gov.uk Verify and identity assurance - it's time for a rethink

The government's Verify identity platform is not meeting user needs - it's time to step back and review how best to make online identity for public services work Continue Reading

By

• Jerry Fishenden

SAP goes after world’s largest brewing company in $600m licence dispute

Belgian brewer Anheuser-Busch InBev says it intends to defend “vigorously” against software licensing claims by SAP Continue Reading

By

• Cliff Saran, Managing Editor

Agile development an 'IT fad' that risks iterative failure

Agile promises continuous improvement through an iterative process, but without proper checks, project failure is commonplace Continue Reading

By

• Cliff Saran, Managing Editor

CIO interview: Conal Furie, innovations director, Jardine Motors Group

The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations Continue Reading

By

• Cliff Saran, Managing Editor

Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Singapore to form data science consortium

Led by the National Research Foundation, the academic and research group will spearhead adoption of data analytics among Singaporean companies Continue Reading

By

• Aaron Tan, TechTarget

Mayor of London seeks chief digital officer

Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London Continue Reading

By

• Alex Scroxton, Security Editor

UBS applies data protection for compliance and competitive advantage

Swiss bank UBS aims to get greater value out of investments in sensitive data protection systems by using its security capabilities as a differentiator Continue Reading

By

• Warwick Ashford, Senior analyst

How to deal with data under GDPR

In this week’s Computer Weekly, we take an in-depth look at GDPR – the new EU General Data Protection Regulation - with only 12 months left for organisations to prepare for significant changes in data management. We hear how one firm is using machine learning to revolutionise online fashion retail. And we examine how CIOs can apply lessons from buying software to improve digital transformation. Read the issue now. Continue Reading

CIO interview: Mark Foulsham, chief digital officer, Scope

The charity’s chief digital officer is implementing a three-stage plan to transform the organisation through building internal capabilities and technology stack, as well as creating a digital framework Continue Reading

By

• Mark Samuels

Microsoft chief reveals Azure upsell strategy

Azure competes with AWS on price as an IaaS, but Satya Nadella sees this as a way to get CIOs to buy higher-level services Continue Reading

By

• Cliff Saran, Managing Editor

Nordea strikes partnership with Swedish mobile payment startup

Nordic bank links up with payments startup in its latest fintech project Continue Reading

By

• Eeva Haaramo

Forge ahead with GDPR, says ICO

UK organisations cannot afford to lose the public’s trust in their ability to safeguard personal data and should be working to ensure they have that capability, says the Information Commissioner’s Office Continue Reading

By

• Warwick Ashford, Senior analyst

Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view Continue Reading

By

• Clare McDonald, Business Editor

Backup testing: What to test, when to test, how often to test

We run the rule over what’s involved in backup testing in virtual and physical server environments, how often you should test and the key pitfalls to avoid Continue Reading

By

• Chris Evans

Demo shows GPUs are more than simple accelerators

Graphics processor units have helped to accelerate a reservoir simulation program, showing that the technology could be applied to complex code Continue Reading

By

• Cliff Saran, Managing Editor

Infor to buy cloud BI company Birst

Infor is buying cloud analytics firm Birst in a move to bolster its cloud-first ERP orientation Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Can DWP meet its revised 2022 target for completion of Universal Credit?

In the run-up to the last UK general election in 2015, the Labour Party’s then shadow employment minister Stephen Timms pointed out that the target completion date for the Universal Credit welfare ... Continue Reading

By

• Bryan Glick, Editor in chief

UK trade department in New York to promote fintech firms

Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Blockchain expands reach beyond finance

In this week’s Computer Weekly, we find out how blockchain, the distributed ledger technology behind bitcoin, is extending its reach beyond financial services into new industries such as healthcare, energy and education. We hear from software developers about the pros and cons of componentizing application software. And we examine what a recent court case shows about Oracle’s controversial software licensing policies. Read the issue now. Continue Reading

Cyber security centre of excellence to open at Cardiff University

Cardiff University and Airbus have launched the first centre of its kind in Europe to tackle cyber attacks on critical infrastructure Continue Reading

By

• Warwick Ashford, Senior analyst

Criminal Courts Review Commission appoints forensic accountants for Post Office IT system cases

Investigation into claims of miscarriages of justice in relation to a Post Office accounting system has appointed a forensic accountant firm Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Public safety ‘imperilled’ by lack of functional and interoperable police IT, says report

Use of technology in the country’s police forces remains poor, according to chief inspector of constabulary Thomas Winsor, who is calling for a decision-making mechanism procuring, establishing and running police IT Continue Reading

By

• Lis Evenstad

Don't expect much that's new from political parties' digital manifestos in General Election

Like it or not, necessary or not, we have another General Election, and while nobody will decide their vote based on a party’s digital policies, the imminent poll will raise important questions ... Continue Reading

By

• Bryan Glick, Editor in chief

PAC concerned Emergency Services Network will be undeliverable

The new Emergency Services Network could be delayed until September 2020, which could lead to the country being without the service for six months as a post-March 2020 extension of the current contract may not be possible Continue Reading

By

• Lis Evenstad

How to ensure tech staff gain ‘essential soft skills’

Nottingham Trent University’s infrastructure services manager explains how she has made sure her technology team have the essential soft skills they need to support users Continue Reading

By

• Clare McDonald, Business Editor

Banks suffer average of 85 attempted serious cyber attacks a year, and one-third are successful

Banks face daily cyber attacks, many of which succeed in stealing data, research finds Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

InterContinental Hotel Group reveals extent of malware attack

Hotel group InterContinental (IHG) reveals that malware attempting to glean payment card details sat undetected on its network in the US for three months Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW ASEAN: Singapore to guide neighbors to digital peak

In this month’s CW ASEAN, we take a look at how Singapore can play an important role in driving digital advancement across the ASEAN region with its pioneering attitude toward business and technology. We also find out why 3D printing is revolutionizing manufacturing and supply chain management in the region. Read the issue now. Continue Reading

CW ANZ: Immersed in cloud

In this month’s CW ANZ, we find out more about Australian marketing company Salmat’s plans to embrace a cloud-only operation after a successful project to replace highly customised on-premise systems with cloud-based software. Also, learn more about the problems that crowdsourcing service AirTasker had faced with its NAS systems, and the benefits it has reaped from its move to cloud storage. Read the issue now. Continue Reading

How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading

By

• Rian van Heur

How Oracle tackles licensing discrepancies

The recent publication of court filings from a licence dispute case shows a catalogue of 'damaging' techniques the supplier used following an audit Continue Reading

By

• Cliff Saran, Managing Editor

Enterprise adoption of encryption accelerating, study shows

Cloud adoption and escalating threats are accelerating adoption of encryption, a study has revealed Continue Reading

By

• Warwick Ashford, Senior analyst

CW Middle East: UAE faces IT recruitment challenge

In this issue, read how organisations in the UAE face a challenge to attract and retain top-quality CIOs and other key IT staff as the region seeks to tackle a technology skills gap. Also, Dubai’s Roads and Transport Authority has revealed that plans to unveil passenger-flying cars are in the final stages, with the initiative expected to launch in July 2017. Meanwhile, the UAE is mirroring global trends by eagerly adopting virtual reality technology. Continue Reading

Chatbots, Fitbits and AI: IT suppliers identify the top trends in HR technology

Businesses are using Fitbits, artificial intelligence and chatbots to improve working life as competition increases to recruit talented ‘millennials’ Continue Reading

By

• Bill Goodwin, Computer Weekly

Security as a service on the rise in the UAE

Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading

By

• Alicia Buller

‘Can do’ attitude of DevOps teams is driving cloud-first strategies

The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual reality in healthcare

In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading

Spending forecast shows early signs of on-premise server demise

The datacentre equipment market appears to be indicating the long-term impact of cloud computing on server sales Continue Reading

By

• Cliff Saran, Managing Editor