IT for retail and logistics

The evolution of smart Dubai

Aisha Bin Bishr, director general at Smart Dubai Office, discusses how Dubai is evolving as a smart city with the support of local telecoms provider Du. Continue Reading

By

• Edward Banda

Davos: Technology poses new risks to jobs, economies and society

Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos Continue Reading

By

• Bill Goodwin, Computer Weekly

Tech focus helps Singapore go second in globalisation index

Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement Continue Reading

By

• Ai Lei Tao

Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading

By

• Clare McDonald, Business Editor

HMV changes its IT tune to cut maintenance spend on legacy on-premise systems

The high street music retailer has embarked on a sizeable digital transformation project to cut costs and boost the agility of its business operations Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Dubai-based Aramex optimises branch office connectivity

How global logistics firm streamlined its branch office operations in the Middle East Continue Reading

By

• Edward Banda

Customer-first approach will make 2017 a challenge for Dutch CIOs

CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate Continue Reading

By

• Rian van Heur

Almost 90% of customers say social media availability affects brand loyalty

Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty Continue Reading

By

• Clare McDonald, Business Editor

Top 10 cyber crime stories of 2016

Here are Computer Weekly’s top 10 cyber crime stories of 2016: Continue Reading

IT Priorities 2017: Nordic organisations to spend more on cloud services

The adoption of cloud computing in its many guises will be a top priority in the Nordic region in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading

By

• Alicia Buller

Internet of things gains momentum in Southeast Asia

IoT has been much hyped in Southeast Asia, and organisations in the region are testing the technology's potential Continue Reading

By

• John Tan

UK falls below global cyber security confidence

Global confidence in ability to accurately assess cyber risk has fallen in the past year, but the UK has fallen below the global average Continue Reading

By

• Warwick Ashford, Senior analyst

Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Academics link payment card vulnerability to Tesco Bank cyber heist

UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist Continue Reading

By

• Warwick Ashford, Senior analyst

EC proposes simpler VAT rules to help e-commerce businesses

European Commission sets out proposals for simplified tax rules to “unlock e-commerce and make it easier for online businesses” Continue Reading

By

• Lis Evenstad

Group litigation against Post Office in Horizon system dispute prepares for next stage

Postmasters’ legal case against the Post Office claims that computer system is to blame for losses, not false accounting or theft Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Machine learning keeps customers happy at Ocado

In this week’s Computer Weekly, we find out how data scientists at online grocer Ocado are using machine learning technology to deliver better customer service and improve warehouse efficiency. Manufacturing giant GE is making a play to become a top 10 software supplier – we look at the plans. And we examine the future of server operating systems as workloads move increasingly to the cloud. Read the issue now. Continue Reading

How InterContinental Hotels connects with real-time marketing

InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands Continue Reading

By

• Clare McDonald, Business Editor

Consumer identity key to digital transformation

Customer identity and access management has benefits for consumers and service providers alike, but is key to digital transformation, says KuppingerCole Continue Reading

By

• Warwick Ashford, Senior analyst

Foot Locker to roll out ‘best fit’ recruitment software after productivity hike

Sports retailer to adopt online software to identify best job candidates after its use led to double-digit rise in team performance in US stores Continue Reading

By

• Bill Goodwin, Computer Weekly

Telenor IoT strategy required core software change

Norwegian telco is expanding its internet of things business, which packages all the components its customers require to offer IoT-based services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK almost bottom of OECD pile for ICT investment

The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

24 cyber criminals arrested in Europol operation

Romanian police arrest 24 members of a card skimming and cloning operation and identify 47 other suspects Continue Reading

By

• Warwick Ashford, Senior analyst

Australia’s IFC Logistics virtualises storage to prevent further outages

Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading

By

• Stuart Kennedy

Australia and New Zealand IT pros on bigger salaries than UK equivalents

Aussie IT pros are better rewarded than their counterparts in the UK, according to surveys Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

John Lewis chooses three retail tech startups to receive 2016 JLab funding

Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot Continue Reading

By

• Clare McDonald, Business Editor

How collaboration will feature in the future of digital supermarkets

Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future? Continue Reading

By

• Clare McDonald, Business Editor

Retail websites riddled with security holes, researchers warn

Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites Continue Reading

By

• Warwick Ashford, Senior analyst

More virtualisation to come in mature Australian market

Australia has been hailed as a rapidly growing market for mobile virtualisation Continue Reading

By

• Beverley Head

Dunkin’ data – how one firm is going donuts for data analytics

The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data Continue Reading

By

• Clare McDonald, Business Editor

Demand rises for low-cost flash storage across Australia

Flash storage gains popularity in Australia, as smaller organisations are attracted by lower prices and higher capacity Continue Reading

By

• Beverley Head

DDoS attacks consistent, relentless and costly, report shows

The latest global DDoS report from Neustar underlines the importance of investing in appropriate defences as the high volume of attacks looks set to increase Continue Reading

By

• Warwick Ashford, Senior analyst

Digital Catapult sets up London-wide IoT network

The Digital Catapult is launching a London-wide internet of things network to support digital startups and SMEs as they develop applications and use-cases Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Neil Pearce, Travis Perkins

Retailer Travis Perkins’ largest IT transformation programme to date is a challenge CIO Neil Pearce is more than happy to take on Continue Reading

By

• Mark Samuels

A new nearshoring game is emerging

Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading

By

• Ilan Oshri

Mobile device use feeds card fraud in Asean region

Card fraud is rising in Asean countries, with the high use of mobile devices a contributing factor. Continue Reading

By

• Ai Lei Tao

Westpac bank launches Databank data protection service

Australia's Westpac bank is offering organisations that share customer data a service that it says securely locks down personal information Continue Reading

By

• Stuart Kennedy

Law firms planning litigation market for GDPR

Businesses should be preparing for the storm of litigation that is likely to be unleashed when the GDPR goes into force, warns Stewart Room of PwC Legal Continue Reading

By

• Warwick Ashford, Senior analyst

PwC Australia uses gamification to teach cyber security lessons

With the number of cyber incidents identified by Australian organisations more than doubling in the past year, PwC is using an online game to give enterprises first-hand experience of what it means to face a cyber attack Continue Reading

By

• Beverley Head

Giving fashion a digital makeover

In this week’s Computer Weekly, we find out how one of the UK’s biggest mail order retailers – N Brown, owner of JD Williams and Simply Be – is moving to digital. We examine the growing importance of network function virtualisation and what it means for CIOs. And a year after Microsoft turned Lync into Skype for Business, we assess how the unified communications product is faring. Read the issue now. Continue Reading

Consumer identity management is the core of real CRM

IAM + CRM is much more than simply IAM for external users, says Ivan Niccolai Continue Reading

By

• Ivan Niccolai

Six essential processes for keeping data secure

Data security is increasingly vital for organisations as the countdown begins for compliance with new rules imposed by the EU’s general data protection regulation Continue Reading

By

• Christine Andrews

Mobile payments get Isaca’s security approval

Mobile contactless payments enable three key security controls that make them more secure than physical and e-commerce payments, according to a report by Isaca Continue Reading

By

• Warwick Ashford, Senior analyst

Case study: Rémy Cointreau boosts security and productivity

Drinks firm Rémy Cointreau uses Centrify’s identity and mobile management to simplify security, improve business agility and reduce IT costs Continue Reading

By

• Warwick Ashford, Senior analyst

Building big ideas in banking

In this issue, we visit JP Morgan’s European software development centre in Glasgow to see how the investment bank is working with local universities and collaborating in the open source community. Software chief Stephen Flaherty talks about how JP Morgan uses open source software and has now begun contributing to open source projects. The bank uses NoSQL and OpenStack technologies and is pushing the limits of Hadoop to power risk applications, enabling it to achieve near real-time risk analysis of a trade. Read the issue now. Continue Reading

IBM sets up security centre in Canberra

IBM leads the charge as large private businesses invest heavily in security resources across Australia in an attempt to close the security gap Continue Reading

By

• Beverley Head

IBM’s Watson gets to work

In this issue we explore the many ways IBM’s Watson has evolved from the machine that bettered humans in US game show Jeopardy! to providing deep analytical insights to solve real-world crises. We also look at how Barclays bank is using DevOps to remain competitive and reveal new research that illustrates why cloud computing is at the heart of business innovation. Read the issue now. Continue Reading

Visa’s Dubai innovation centre to focus on digital payments

Visa has opened a technology innovation centre in Dubai to focus on cashless payments Continue Reading

By

• Edward Banda

Outdated IT limits retail gains from customer data

Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services Continue Reading

By

• Clare McDonald, Business Editor

CW@50: A history of IT outsourcing

Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Virtual reality finds fans at Reading University

Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects Continue Reading

By

• Alex Scroxton, Security Editor

Five retail-based startups head for 2016 Jlab incubator

Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator Continue Reading

By

• Clare McDonald, Business Editor

Most cyber security strategies ignore the way attackers really work

Cyber attackers use more legitimate software than malware, which means most organisations are incapable of detecting much of the malicious activity in their networks, a report reveals Continue Reading

By

• Warwick Ashford, Senior analyst

Cyber security industry mostly welcomes report on TalkTalk breach

Most of the recommendations of a government committee inquiry into the TalkTalk breach have been welcomed, but pundits have expressed reservations about some, particularly proposed new fines Continue Reading

By

• Warwick Ashford, Senior analyst

Lower average cost of Australian data breaches is not a sign of comfort

The average cost of a data breach to Australian organisations dropped in 2015, according to research Continue Reading

By

• Beverley Head

Hays Recruitment service desk project is all gain and no pain

The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Bluetooth 5 standard brings range, speed and capacity boost for IoT

The Bluetooth Special Interest Group has announced the forthcoming Bluetooth 5 standard, promising significant improvements to support an accessible and interoperable internet of things Continue Reading

By

• Alex Scroxton, Security Editor

Salesforce gears up for e-commerce with Demandware deal

CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it Continue Reading

By

• Clare McDonald, Business Editor

Tesco Bank partners with MasterCard to develop digital payments

Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods Continue Reading

By

• Clare McDonald, Business Editor

Citrix expands in Middle East with first Saudi Arabia office

Citrix is increasing its presence in the Middle East, opening its first office in Saudi Arabia with plans to expand into Qatar and Egypt Continue Reading

By

• Triska Hamid

Unlicensed software rife among Asean computer users, says BSA

The Asean region has the highest levels of unlicensed software use, according to the 2016 Global Software Survey from the Business Software Alliance (BSA) Continue Reading

By

• Ai Lei Tao

Millions of sensitive IT services exposed to the internet, study finds

Encryption should become the default as study reveals millions of sensitive services are exposed to the internet, says Rapid7 Continue Reading

By

• Warwick Ashford, Senior analyst

‘Considerable risk’ if Post Office replaced Horizon system, says chairman

Post Office chairman Tim Parker says there would be ‘considerable risk’ associated with changing its Horizon computer system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Petteri Naulapää, Stockmann

CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel Continue Reading

By

• Jenny Stadigs

SuiteWorld 2016: The way retailers use ERP is shifting, taking on an external focus

NetSuite manager for commerce products looks at how consumers are forcing the retail world towards an experience-led business models Continue Reading

By

• Clare McDonald, Business Editor

10 key facts businesses need to note about the GDPR

With less than two years before the new EU data protection rules come into force, there are key areas businesses need to focus on to ensure they will be compliant Continue Reading

By

• Warwick Ashford, Senior analyst

Sainsbury’s launches software development apprenticeship in bid to up tech skills

Retailer Sainsbury’s is targeting those with and without previous technical skills to become software development apprentices Continue Reading

By

• Clare McDonald, Business Editor

Future Retail Contest: Using tech to tackle retail’s biggest problems

IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading

By

• Clare McDonald, Business Editor

Ebay sellers demand better broadband and mobile

A study of SME sellers conducted by eBay in the UK finds that many feel held back by poor broadband and mobile coverage Continue Reading

By

• Alex Scroxton, Security Editor

Post Office apologises as system goes down

The Post Office computer system failed on 9 May 2016, leaving sub-postmasters unable to open branches Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW@50: From bricks to clicks – how technology has changed the shopping experience

As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today Continue Reading

By

• Clare McDonald, Business Editor

CW ANZ: May 2016

The Australian payments system is being transformed with mobile banking and programmable tap-to-pay terminals now ubiquitous and a major shake-up of the national payments system underway. It’s clear the country’s biggest banks aren’t afraid of innovation, with investments being made in the financial services digital development trend, known as fintech. But why are Australian banks afraid of Apple Pay, which has been mostly ignored by banks? Continue Reading

Cyber security in Belgium will gain prominence after terror attacks

Belgium’s physical security has been branded inadequate, so how does the country’s cyber security measure up? Continue Reading

By

• Stef Gyssels

Saudi Arabia could warm to cloud computing, so long as regulation and connectivity keep pace

One of the world’s biggest oil producers has responded to tumbling crude prices by announcing a $2tn war chest to fund an economic diversification strategy, with IT set to be a beneficiary Continue Reading

By

• Alicia Buller

Payment card industry issues data security standard update

PCI DSS version 3.2 introduces six new requirements for compliance, some additional guidance and a raft of clarifications Continue Reading

By

• Warwick Ashford, Senior analyst

Disrupting IT in the Nordics, from banks to taxis

IT is dramatically changing traditional industry sectors in the Nordic region. Computer Weekly examines the transformation Continue Reading

By

• Eeva Haaramo

Mobilising a workforce drives up performance and productivity

Mobile workers are also more creative, satisfied and loyal, says EIU study Continue Reading

By

• Alex Scroxton, Security Editor

Singapore is second most cloud ready country in Asia-Pacific

Broadband quality, data privacy and pro-business regime makes Singapore the second most cloud ready country in the Apac region Continue Reading

By

• Ai Lei Tao

Indonesian internet users turn to smartphones to go online

Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones Continue Reading

By

• Ai Lei Tao

Singapore online grocer RedMart uses cloud ERP to drive growth

Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth Continue Reading

By

• Ai Lei Tao

E-commerce struggles for growth in Asean countries

Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region Continue Reading

By

• Ai Lei Tao

John Lewis launches 2016 round of accelerator programme Jlab

Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading

By

• Clare McDonald, Business Editor

CIO interview: Stuart Birrell, Heathrow Airport

Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model Continue Reading

By

• Angelica Mari

Everyone should be a chief customer officer, says PetsPyjamas CEO

CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant Continue Reading

By

• Clare McDonald, Business Editor

Private mobile network powers Ocado’s robotic warehouse

Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading

By

• Alex Scroxton, Security Editor

Nationwide unifies business and public Wi-Fi in 700 branches

Nationwide Building Society rolls out a unified Wi-Fi network across both its public and enterprise properties Continue Reading

By

• Alex Scroxton, Security Editor

Retailers are in the “dial up” stage of omni-channel

A Retail Business Technology Expo panel likened the current omni-channel movement to the dial-up stage of internet connectivity Continue Reading

By

• Clare McDonald, Business Editor

Royal Mail becomes eighth accredited Gov.uk Verify provider

The Royal Mail is the latest provider to be accredited to support the government’s Gov.uk Verify identity assurance service Continue Reading

By

• Lis Evenstad

Startup trials autonomous delivery robots in Greenwich

Estonian robotics startup Starship Technologies secures permission to trial self-driving delivery robots in Greenwich, south-east London Continue Reading

By

• Alex Scroxton, Security Editor

DHL Asia-Pacific Innovation Centre incubates future logistics technology

DHL's innovation centre in Singapore is trying out the future logistics technologies it plans to introduce across its Asian business Continue Reading

By

• Zafar Anjum

HR technology heads to cloud in Finland

Computer Weekly talked to Finnish experts about Finnish enterprises moving to cloud-based HR IT systems Continue Reading

By

• Eeva Haaramo

CIO interview: Catherine Doran, Royal Mail

Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model Continue Reading

By

• Angelica Mari

Media and marketing industries on the lookout for digital skills

Creative industries such as media, marketing, advertising and sales place more value on digital skills than IT and telecoms sector does Continue Reading

By

• Clare McDonald, Business Editor

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading

EU managers need to up cyber security collaboration, study finds

There is still much work to be done in the area of collaboration and sharing responsibility when it comes to preventing data breaches, a study has found Continue Reading

By

• Warwick Ashford, Senior analyst

'We stumbled on e-commerce,' says Ecco marketing head

Head of e-commerce at retailer Ecco Dana Schwartz explains how the firm’s transformational journey happened as a result of e-commerce adoption Continue Reading

By

• Clare McDonald, Business Editor

US IT professionals overconfident in cyber attack detection, study finds

Most US IT professionals are confident in key security controls to detect cyber attacks – but unsure how long it would take automated tools to discover a breach Continue Reading

By

• Warwick Ashford, Senior analyst

Social engineering is top hacking method, survey shows

Social engineering tops the list of popular hacking methods, underlining the need for continuous monitoring, according to security firm Balabit Continue Reading

By

• Warwick Ashford, Senior analyst

The OpenStack Foundation: Building enterprise trust in open-source clouds

With HMRC and the European Commission emerging as OpenStack adopters, the OpenStack Foundation's CEO explains how it has set about winning over the enterprise with its open-source cloud platform Continue Reading

By

• Caroline Donnelly, Senior Editor, UK