IT efficiency and sustainability

CW ASEAN: SD-WAN helps find best route to cloud

This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading

European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Artificial intelligence will help Metro Bank customers manage their money

Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Santander uses Ripple technology to offer international payments

Santander has launched an international fund transfer service for retail customers in the UK about two years after it started testing the blockchain-based application Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

European CIOs have budget balancing act ahead of them

There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in Continue Reading

By

• Mark Samuels

Deutsche Bank system replacement already paying back

Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The Hackett Group predicts rise of robotic process automation

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Continue Reading

By

• Cliff Saran, Managing Editor

Swedish study talks up benefits of artificial intelligence

A major report has reassured Swedish society that artificial intelligence will be a positive force for change despite fears of job losses Continue Reading

By

• Gerard O'Dwyer

Industrial robots set to cut out human workforce

Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing Continue Reading

By

• Cliff Saran, Managing Editor

Banks more confident than other sectors in face of digital disruption

Banks have accepted the changes brought about by digital disruption and are confident that new technologies will be core to their business success, according to a survey by Fujitsu Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading

By

• Eeva Haaramo

Digital economy to make up 60% of APAC’s GDP by 2021

The surge in GDP contribution will come as more organisations shift from digital transformation initiatives aimed at shoring up productivity towards digital product development Continue Reading

By

• Aaron Tan, TechTarget

Tech boosts sales at Abu Dhabi’s Healthpoint

United Arab Emirates healthcare provider Healthpoint has increased sales and efficiency through the use of the latest IT systems Continue Reading

By

• Alicia Buller

Dutch Filmworks disrupts piracy fight by imposing download fines

Netherlands’ privacy watchdog grants film production company permission to collect IP addresses as part of its fight against illegal downloading Continue Reading

By

• Tijs Hofmans

What CIOs need to watch out for in digital transformation

IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock Continue Reading

By

• Daniel-Zoe Jimenez, IDC Asia-Pacific

Robots are needed to manage the automation robots

The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retail banking regulations hit UK with the potential of a ‘Big Bang’ moment

The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sample datasets key to successful AI at NHS

IT providers will need access to datasets from NHS Digital to create artificial intelligence algorithms, but they should be held accountable for the systems they develop, says report Continue Reading

By

• Cliff Saran, Managing Editor

UAE tech growth prompts firms to review internal IT security

As IT becomes more prominent in the UAE economy, more and more internal connections between people and systems are created, all of which need to be secured Continue Reading

By

• Alicia Buller

Marks and Spencer eyes £30m annual cost savings from digital-first retail push

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Changes for digital government in Theresa May's reshuffle

Matt Hancock takes over as DCMS secretary of state, while Caroline Nokes says goodbye to her role as the minister responsible for digital at Cabinet Office Continue Reading

By

• Lis Evenstad

Cyber attacks in 2017 drive Nordic security efforts

The volume of cyber attacks last year has increased boardroom focus on security in the Nordic region Continue Reading

By

• Eeva Haaramo

Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Case study: Doing digital the Stockport way

Stockport Council’s digital programme is working to transform services for both citizens and staff, saving chunks of money and driving efficiency at the same time Continue Reading

By

• Lis Evenstad

London attracted record tech investment in 2017

London-based tech firms received record levels of venture capital funding last year Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading

By

• Eeva Haaramo

Air New Zealand to trial digital translation technology

Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sweden’s Stena Line sets sail for digital transformation

Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient Continue Reading

By

• Eeva Haaramo

Top 10 enterprise IT in the Nordics stories in 2017

The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Christine Walters, director of informatics, St Helens & Knowsley NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust’s director of informatics, Christine Walters, talks about running a health informatics service, the importance of understanding how people on the front line work and managing expectations Continue Reading

By

• Mark Samuels

Critical border IT systems won’t be ready before Brexit, says PAC report

Of the 85 IT systems at the UK border, 30 will need to be replaced or changed due to Brexit, but critical new or updated border IT systems won’t ready by the time the UK leaves the EU, PAC report finds Continue Reading

By

• Lis Evenstad

Santander UK recruits digital banking expert from Barclays

Santander UK has poached Michael Harte from Barclays to drive digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Carlos Abarca, TSB

Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

US utility provider PG&E on ditching the datacentre and going cloud-first

US-based utility provider Pacific Gas & Electric (PG&E) discusses how getting out of the datacentre business and into the cloud is helping meet its regulatory, affordability and innovation targets Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Fintech is increasing operational risk to banks

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK only average in terms of digital public services

UK government has the innovation skills to become a digital public services leader, but needs to improve the ID and authentication that sits underneath it to reach this goal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: David Southern, director of ICT, WWF UK

In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Emil Dahlin, Svevia

Swedish construction company Svevia is transforming digitally, driven by chief information officer Emil Dahlin Continue Reading

By

• Eeva Haaramo

Private Swiss bank Julius Baer to save $1m a year with cloud HR

Julius Baer banks on higher returns after replacing on-premise systems with cloud HR services Continue Reading

By

• Bill Goodwin, Computer Weekly

Bangalore offers the best ecosystem for digital transformation, says Economist report

Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordea lays off 6,000, citing digital transformation as the driver

Nordea is cutting staff as a result of its ongoing digital transformation, which means it needs less people Continue Reading

By

• Eeva Haaramo

Scottish Water extends ServiceNow following HR success

Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow Continue Reading

By

• Cliff Saran, Managing Editor

Millions being lost due to downtime in industrial systems

Industrial companies are losing $260,000 per hour due to unplanned downtime, but predicting failure using digital twins can help overcome the problem Continue Reading

By

• Cliff Saran, Managing Editor

Post Office computer system legal case reaches important procedural juncture

Sub-postmasters group action against the Post Office reaches an important milestone Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway’s Trondheim embraces the cloud with Google G Suite

Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading

By

• Eeva Haaramo

Cloud service spending almost matches traditional IT outsourcing

Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading

By

• Alicia Buller

UK bank Standard Chartered opens IT service centre in Bangalore

Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Abu Dhabi transport department uses drones to improve traffic flows

Data collected by live video stream from drones is analysed at control centre to help alleviate traffic jams and other issues Continue Reading

By

• Edward Banda

CIOs moving to revenue-generating roles

Gartner survey shows changing role for CIOs to cover revenue generation and deriving value from data, and spending less time on traditional IT delivery Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Hard Brexit would see UK tech exports fall by £1.7bn

UK manufacturers including those in the technology sector will lose billions of pounds of export revenue if the government completes a hard Brexit Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK-EU talks have failed to raise confidence of IT leaders

IT decision-makers are no more confident about how Brexit will affect them despite this year’s general election and talks between the EU and the UK Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon launches Middle East region

Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading

By

• Triska Hamid

Uber fails to get licence to operate in London renewed

Transport for London has rejected Uber's application for its licence renewal, citing a lack of corporate responsibility as the reason Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Blockchain tests delivering results and IBM seen as leader

Businesses that have invested in trials of blockchain technology will repeat their investments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Thousands of Deutsche Bank employees will be replaced by robots

The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Challenger bank Fidor reaches 200,000 customers

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Saudi Telecom Company creates cloud computing giant

The IT joint venture in Saudi Arabia will drive the digitisation of government services Continue Reading

By

• Edward Banda

CW Nordics: Banks and startups increase collaboration

First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading

UAE telco Du pushes SaaS adoption in Middle East

The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach Continue Reading

By

• Edward Banda

Barclays ring-fencing project means downtime for customers

Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

A decade of IT change since banking meltdown

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HSBC uses IBM to automate the processing of 100 million document pages

In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Daniel Gebler, chief technology officer, Picnic

The Netherlands has the highest supermarket density in the world, yet a technology company has been able to gain market share from the established order Continue Reading

By

• Kim Loohuis

Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading

By

• Zach Emmanuel, Computer Weekly

Nordea deploys AI to speed up customer service

Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers Continue Reading

By

• Eeva Haaramo

UAE hotel upgrades wireless network and internet connectivity

Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies Continue Reading

By

• Edward Banda

What are Amazon Web Services’ Nordic plans?

Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading

By

• Eeva Haaramo

Research from Ponemon Institute highlights lack of confidence in public sector IT

IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute Continue Reading

By

• Cliff Saran, Managing Editor

TSB to introduce iris scan authentication in September 2017

TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

London Stock Exchange uses IBM blockchain technology

The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cognizant opens London lab to help customers with digitisation

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic CIO interview: Ann Hellenius, City of Stockholm

Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world Continue Reading

By

• Eeva Haaramo

Sweden trials blockchain for land registry management

Swedish land registry is trying out blockchain as a means of proving ownership Continue Reading

By

• Eeva Haaramo

The Barcode Warehouse deploys ServiceNow to streamline managed services

Customisation of cloud-based tool has enabled ruggedised mobile devices company to streamline its business processes Continue Reading

By

• Cliff Saran, Managing Editor

Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Telefónica increases use of renewable energy to fight climate change

Telecoms operator behind UK’s O2 mobile network doubles down on existing commitments to renewable energy sources in the fight against climate change Continue Reading

By

• Alex Scroxton, Security Editor

Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies Continue Reading

By

• Eeva Haaramo

Quantum computing drives the future for Volkswagen

In this week’s Computer Weekly, Volkswagen’s global CIO explains how the car giant is using quantum computing to drive the future of transport. We examine how to make data analytics programmes work and deliver business value. And SAP’s CEO reacts to controversy around the software supplier’s indirect licensing policies that led to recent high-profile court cases. Read the issue now. Continue Reading

Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to avoid technical debt in open source communities

Businesses that make use of open source software should dedicate resources to supporting and maintaining the projects their organisations rely on Continue Reading

By

• Cliff Saran, Managing Editor

Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Dutch university quickly connected thousands of students to new learning management system

Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading

By

• Rian van Heur

Security as a service on the rise in the UAE

Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading

By

• Alicia Buller

‘Can do’ attitude of DevOps teams is driving cloud-first strategies

The cloud-first strategies of businesses across sectors are maturing, with DevOps teams playing a leading role Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Middle East enterprises urged to embrace governance, risk and compliance

The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading

By

• Edward Banda

Technology investments core to JP Morgan Chase success

US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Chocolate maker Barry Callebaut gets sweet on cloud

Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Russian Airline at home in the cloud

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading

By

• Vladimir Kozlov

AI and robots will 'create political instability' until humans find new occupations

The belief that advances in technology will create more jobs than they replace may no longer hold true Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Global business leaders hail UK tech sector’s innovation potential

KPMG report reveals global confidence in UK tech sector’s ability to create innovative products and services that are keenly adopted across the world Continue Reading

By

• Caroline Donnelly, Senior Editor, UK