Enterprise software
Enterprise software covers a wide range of vital IT management decisions, from operating systems to databases, from business applications to integration and middleware. Your software purchasing and development strategy is central to delivering successful IT systems, and we examine the products and trends that help IT managers make the right choices for their organisation.
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News
08 Nov 2024
Inside Grab’s platform strategy
Grab’s group CTO talks up the super app’s platform strategy, architecture and organisational structure behind its growth across diverse Southeast Asian markets Continue Reading
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News
05 Nov 2024
HCLTech to open AI lab in Singapore
The new facility in Singapore will be the latest in HCLTech’s network of global AI labs set up to help businesses deploy artificial intelligence applications and build local talent Continue Reading
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Definition
17 Jul 2023
Microsoft System Center
Microsoft System Center is a suite of software products designed to simplify the deployment, configuration and management of IT infrastructure and virtualized software-defined data centers. Continue Reading
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Opinion
17 Jul 2023
The essential role of PETs in unlocking the trillion dollar SaaS market
Ahead of the Eyes-Off Data Summit in Dublin, Jack Fitzsimons of Oblivious AI explains why so-called Privacy Enhancing Technologies or PETs may hold the key to unlocking the full potential of SaaS in the enterprise Continue Reading
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News
17 Jul 2023
Police Scotland use cloud for biometric data despite clear risks
Police Scotland confirms it has stored significant volumes of biometric data on a cloud-based digital evidence sharing system despite major ongoing data protection concerns, bringing into question the effectiveness of the current regulatory approach and the overall legality of using hyperscale public cloud technologies in a policing context Continue Reading
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Opinion
17 Jul 2023
AI in cyber security: Distinguishing hype from reality
We know that malicious actors are starting to use artificial intelligence (AI) tools to facilitate attacks, but on the other hand, AI can also be a powerful tool within the hands of cyber security professionals Continue Reading
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News
17 Jul 2023
Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs
Cisco survey finds consumer expectations will reshape the needs and economics of the internet Continue Reading
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News
17 Jul 2023
Zoom doubles down on customer experience in UCaaS play
Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market Continue Reading
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Tip
14 Jul 2023
7 tips for creating a knowledge base
A knowledge base offers self-service for customers and employees. Organizations can collect feedback and build a culture of knowledge sharing to create an effective knowledge base. Continue Reading
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Tip
14 Jul 2023
5 tips for creating customer journey maps from buyer personas
Organizations can create a journey map for each buyer persona. To create the map, CX teams should use data, consider many viewpoints and apply a central governance framework. Continue Reading
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News
14 Jul 2023
UCLH uses machine learning to cope with emergency beds demand
University College London Hospitals NHS Foundation Trust has deployed a machine learning tool which uses real-time data to predict how many emergency beds will be needed Continue Reading
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Definition
13 Jul 2023
quality of experience (QoE or QoX)
Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service. Continue Reading
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Definition
13 Jul 2023
Remote Method Invocation (RMI)
Remote Method Invocation (RMI) is an application programming interface (API) in the Java programming language and development environment. Continue Reading
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Blog Post
13 Jul 2023
Navigating application fragmentation
This is a guest blog post by Gert-Jan Wijman, VP of EMEA, Celigo. Computer applications have done wonders for bringing people together. From the early days of chatrooms to the rapid rise of social ... Continue Reading
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News
13 Jul 2023
Civil society groups call on EU to put human rights at centre of AI Act
Dozens of civil society groups are calling on EU institutions to prioritise people and human rights in AI legislation as secretive negotiations begin Continue Reading
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News
13 Jul 2023
Nutanix eyes PaaS services with Project Beacon
Nutanix is extending its reach higher up the software stack with Project Beacon, a multi-year effort to deliver PaaS services across distributed environments Continue Reading
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News
13 Jul 2023
CaixaBank adds hundreds more IT professionals to support digital transformation
CaixaBank is recruiting 200 more IT professionals in Spain to support its ongoing digital transformation Continue Reading
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E-Zine
13 Jul 2023
CW EMEA: Can we trust AI?
Artificial intelligence and the opportunities and dangers it introduces into society has been a hotly debated subject in tech circles for many years, but today with the increased use of platforms such as ChatGPT, these debates include a wider section of the public. The fact that schoolchildren are even asking ChatGPT for help with their homework brings home the importance of these debates and the responses to them by national policy-makers. Continue Reading
- 12 Jul 2023
- 12 Jul 2023
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News
12 Jul 2023
Digital public services ‘riddled’ with problems, says TUC
The UK’s increasingly digitised public services are plagued by design, governance and workplace issues that are undermining the government’s stated goal of improving efficiency, but can be alleviated by giving public sector workers a greater say in how new technologies are being developed, deployed and controlled Continue Reading
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News
12 Jul 2023
Forensic Institute provides Hansken viewing method for Dutch lawyers
Dutch lawyers can now view crypto communication in criminal cases from their own workplace via digital search engine Hansken. Previously, this had to be done at an external location Continue Reading
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News
12 Jul 2023
Microsoft users on high alert over dangerous RCE zero-day
A serious RCE vulnerability in Microsoft Office and Windows is among several zero-days disclosed in Redmond’s July Patch Tuesday update, but this one does not have a patch yet Continue Reading
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News
11 Jul 2023
NUS researchers develop biological camera to store images
NUS researchers have built a biological camera to store and organise images on live cells, potentially shaking up the data storage industry Continue Reading
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Tip
11 Jul 2023
9 ERP KPIs for post-implementation success
Project leaders can ensure ERP system success by deciding on useful metrics ahead of time. Consider these 9 ERP KPIs to help measure post-implementation success. Continue Reading
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News
11 Jul 2023
Horizon inquiry adjourned as Post Office disclosure failures threaten to ‘derail’ proceedings
Statutory public inquiry into Post Office Horizon scandal adjourned because of Post Office disclosure failures, ‘retraumatising’ victims of a scandal that destroyed the lives of thousands of people Continue Reading
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Feature
11 Jul 2023
How to assess and stem digital transformation failures
Digital transformation projects have bred a litany of failure. How can this tendency be reversed? Continue Reading
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Feature
11 Jul 2023
Norwegian data privacy experts sound alarm over generative AI
Hundreds of millions of people embrace generative artificial intelligence, blissfully ignorant of what it’s doing to data privacy. Continue Reading
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News
11 Jul 2023
Peer calls for every Post Office prosecution to be reviewed
Post Office prosecutions should be reviewed in light of damning evidence laid bare by statutory public inquiry into Horizon scandal, says peer James Arbuthnot Continue Reading
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News
10 Jul 2023
Alibaba Cloud debuts AI image generator
The cloud supplier’s Tongyi Wanxiang generative AI model can respond to text prompts in Chinese and English to generate detailed images in an array of styles Continue Reading
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News
10 Jul 2023
Met Office bids to make climate data more accessible with Esri
The Met Office is offering a new data portal, built on Esri’s geographic information systems technology, to enable users to understand local and national impacts of climate change Continue Reading
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Opinion
10 Jul 2023
How Broadcom’s acquisition of VMware will accelerate multi-cloud adoption
How will the $60bn acquisition accelerate the private cloud and how important are regulator concerns about interoperability? Continue Reading
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News
10 Jul 2023
How Confluent is maintaining its edge in event streaming
Confluent co-founder Jun Rao talks up the company’s business and how it competes with hyperscalers and other suppliers of managed Kafka services Continue Reading
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News
10 Jul 2023
Post Office inquiry must examine rule on IT evidence if miscarriages of justice are to be avoided
Public inquiry must examine role of court rules around use of computer evidence that enabled Post Office to prosecute innocent people Continue Reading
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Blog Post
10 Jul 2023
China releases openKylin open source desktop operating system
It’s been a busy month in open source, already. While Red Hat continues to wrangle with its approach to open developer access on the Red Hat Enterprise Linus (RHEL) source code front (and that’s ... Continue Reading
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News
07 Jul 2023
House of Lords launches an investigation into generative AI
The government wants the UK to lead AI regulation, but technology is developing at a breakneck pace Continue Reading
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News
07 Jul 2023
TTTech Auto, ZettaScale extend collaboration to launch in-vehicle, V2X service
Collaboration looks to bring about what software-defined vehicle technology provider and open-source communication middleware firms say is a much-needed unification across the cloud-to-microcontroller communication continuum Continue Reading
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Podcast
07 Jul 2023
Impact data powers sustainability strategies for digital age
Unlock new growth potential and sustainability with impact data. Learn more in this podcast. Continue Reading
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News
07 Jul 2023
JumpCloud issues notice to customers to refresh API keys
JumpCloud has asked its customers to update their API cryptographic keys following a security incident Continue Reading
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News
06 Jul 2023
VMware ramps up on sovereign cloud in APAC
VMware is working with local partners to deliver sovereign cloud services in the region, amid growing sovereignty interests among governments and the need maintain business continuity Continue Reading
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Tip
06 Jul 2023
6 interview questions for boomerang employees
An interview with a boomerang employee requires some extra questions to determine if they'll be a good fit now. Learn what to ask boomerang employees. Continue Reading
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News
06 Jul 2023
Biometrics watchdog calls for public space surveillance review
The biometrics and surveillance camera commissioner is calling for a review of public space surveillance to gain a clearer picture about the proliferation of Chinese surveillance technology across the public sector, but warns against applying double standards on companies just because they are from China Continue Reading
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News
06 Jul 2023
Privacy campaigners call for UK data adequacy to be revoked
The European Commission should revoke the UK’s data adequacy if its Data Protection and Digital Information Bill passes, which campaigners argue ‘flies in the face’ of the decision Continue Reading
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News
06 Jul 2023
Former Fujitsu IT chief evidence postponed after late Post Office disclosure
Post Office has disrupted Horizon inquiry schedule through late disclosure of ‘significant’ evidence as key IT witness evidence is postponed Continue Reading
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News
06 Jul 2023
Public inquiry hears how Post Office security withheld evidence from people it suspected of theft
The Post Office told investigators to include potential evidence in reports to their own lawyers, but not the subpostmasters they suspected of theft Continue Reading
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Answer
06 Jul 2023
What is the role of a customer relationship manager?
The customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to optimizing the customer experience. Continue Reading
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Definition
05 Jul 2023
open system
In computing, an open system is a platform that can be modified and extended and has freely available documentation. Continue Reading
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Blog Post
05 Jul 2023
An AI crash is coming: don’t let it drag you down
All the signs are there that an AI crash is coming: overinflated claims and dodgy hype, a serious lack of expectation management, fears around privacy, ethics and fairness, over-enthusiastic ... Continue Reading
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Blog Post
05 Jul 2023
Neo4j gens-up in Google Cloud LLM
Neo4j is a graph database & analytics company that says its mission is to help organisations ‘find hidden relationships and patterns’ across billions of data connections. The company recently ... Continue Reading
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News
05 Jul 2023
Google research highlights UK economic benefits of widespread AI adoption
Google's Economic Impact Report highlights the positive benefits the wider use of AI technologies throughout society could have on the UK economy Continue Reading
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Feature
05 Jul 2023
Immersive technologies advance training and design
Building on a similar discussion on the emerging metaverse at the iconic cultural event a year ago, this year’s SXSW saw a select group of experts discuss how immersive technologies could be a driver for future societies Continue Reading
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News
05 Jul 2023
Allo Bank taps Tencent Cloud in digital banking
Indonesia’s largest digital lender is tapping Tencent Cloud’s TDSQL database management system and cloud infrastructure to provide digital banking services for six million customers Continue Reading
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News
05 Jul 2023
Dassault Systèmes, Cranfield collaborate on 3DExperience centre of excellence
Partnership between tech firm and university aims to provide centre for experiential, lifelong learning with connected 3D engineering platform to accelerate digital and sustainable transformation of aerospace and defence industry Continue Reading
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E-Zine
04 Jul 2023
How data is beating heart disease
In this week’s Computer Weekly, we find out how a new data strategy is helping the British Heart Foundation to raise money and support medical research. We examine the benefits of using AI in advanced malware detection. And we reveal why the Information Commissioner is under fire for weak responses to serious data breaches. Read the issue now. Continue Reading
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News
03 Jul 2023
Deutsche Bank completes migration of millions of Postbank customers
Deutsche Bank has completed the migration of 12 million Postbank customers to its banking platform Continue Reading
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News
03 Jul 2023
PAC slams HMCTS justice system transformation programme
HMCTS has consistently underestimated the scale and complexity of the reforms, and criticises the programme, which only has £120m of its £1.3bn budget left with only just over half of projects completed, MPs say Continue Reading
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Blog Post
03 Jul 2023
Developer eXperience series - Percona: DX starts with open source
This is a guest post for the Computer Weekly Developer Network written by Joe Brockmeier in his position as head of community at cloud database company Percona. Known for his love of blogging, ... Continue Reading
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News
03 Jul 2023
Driving synergies in digital healthcare
As group CIO of API Holdings, Chandresh Dedhia has been driving synergies across a spectrum of digital healthcare businesses to create operational efficiency and other business outcomes Continue Reading
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Blog Post
03 Jul 2023
Where SMBs should start on their AI journey
This is a guest blogpost by Pierre-Baptiste Béchu, Aircall co-founder and CTPO The SaaS industry is being reshaped by AI. More and more companies are turning to AI to innovate their products, and ... Continue Reading
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News
03 Jul 2023
Salesforce to invest $4bn in its UK business over five years
At its recent London conference, Salesforce UK managing director Zahra Bahrololoumi announced the supplier will invest $4bn in its own UK business over the next five years Continue Reading
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News
30 Jun 2023
AI can never be given control over combat decisions, Lords told
Artificial intelligence is technically incapable of distinguishing between the complex contextual factors of combat situations, and will likely never be able to, according to legal and software experts Continue Reading
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Opinion
30 Jun 2023
The time to implement an internal AI usage policy is now
As with any emerging technology, AI’s growth in popularity establishes a new attack surface for malicious actors to exploit, thereby introducing new risks and vulnerabilities to an increasingly complex computing landscape. Continue Reading
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Definition
30 Jun 2023
Microsoft Windows File Explorer
Microsoft Windows File Explorer is a graphical file management utility for the Windows operating system (OS). Continue Reading
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Definition
30 Jun 2023
voice of the customer (VOC)
Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Opinion
29 Jun 2023
Navigating cyber security under ChatGPT
Balancing the risk and reward of ChatGPT – as a large language model (LLM) and an example of generative AI – begins by performing a risk assessment of the potential of such a powerful tool to cause harm Continue Reading
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News
29 Jun 2023
‘Shadow’ AI use becoming a driver of insider cyber risk
Off-the-books use of generative AI tools will inevitably lead to a costly, high-profile data breach for someone, but a little attention paid to appropriate data management policy can help mitigate the risk Continue Reading
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Opinion
29 Jun 2023
Has mobile become the battleground for banking?
Head of Insights at data.ai discusses the unstoppable freight train that is the mobile banking revolution Continue Reading
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News
29 Jun 2023
Brits are using healthcare apps without proper checks
As mobile health app acceptance increases, people are taking risks by using them without any advice from their medical professionals, finds survey Continue Reading
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News
29 Jun 2023
The Finnish Food Authority uses AI to accelerate research
Researchers have reduced the time taken to get critical insights into potential public health crises and address issues in real-time, through artificial intelligence Continue Reading
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Opinion
29 Jun 2023
How real and present is the malware threat from AI?
One of the most talked about concerns regarding generative AI is that it could be used to create malicious code. But how real and present is this threat? Continue Reading
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Definition
28 Jun 2023
COTS, MOTS, GOTS and NOTS
COTS, MOTS, GOTS and NOTS are abbreviations that describe prepackaged software or -- less commonly -- hardware purchase alternatives. Continue Reading
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News
28 Jun 2023
Scottish government tech accelerator opens latest funding round
The Scottish government’s CivTech accelerator is seeking technology businesses to help develop new tools to improve public services, as well as to address pressing social and environmental issues Continue Reading
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Feature
28 Jun 2023
Hitachi Vantara: Small part of a big corp and analytics focus
We look at Hitachi Vantara, its storage, its cloud offer, the workloads it targets, and its efforts in containerisation and consumption models of storage purchasing Continue Reading
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News
28 Jun 2023
Zoom brings together in-office, remote employees with Intelligent Director
Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room Continue Reading
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Tip
28 Jun 2023
10 steps you need to carry out post-ERP implementation
Project leaders can navigate post-ERP implementation challenges by taking these steps. Get tips on when to tackle to-do list items and other tasks. Continue Reading
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Blog Post
27 Jun 2023
Snowflake Native App Framework heats up developer distribution & monetisation
Known for its love of data engineering, toboggans, polar bears and information-centric application monetisation platforms, the Computer Weekly Developer Network team needed little persuasion to ... Continue Reading
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News
27 Jun 2023
Oracle shifts database support goalpost
Oracle has updated its maintenance and support across its relational database family – we explore the implications Continue Reading
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News
27 Jun 2023
Alkira introduces extranet as a service
Provider of cloud networking as a service unveils infrastructure designed to enable third parties to securely connect to critical business applications Continue Reading
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News
27 Jun 2023
Why an ecosystem helps IT projects move forward
It used to be the case that IT departments would build or buy, but now there’s an alternative to help organisations integrate different data sources Continue Reading
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News
27 Jun 2023
UK AI plans offer ‘inadequate’ human rights protection, says EHRC
The UK’s equality watchdog says the government must properly consider human rights when implementing rules to regulate artificial intelligence, as current plan offers little protection Continue Reading
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News
27 Jun 2023
Infosys to acquire Danske Bank Indian IT centre as part of $454m outsourcing deal
Agreement will accelerate Danske Bank’s digital transformation and widen Infosys’ growing customer base in the Nordic region. Continue Reading
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News
27 Jun 2023
Johnson Controls opts for container-based app delivery with Portworx
Buildings management giant built a suite of customer-facing products using containers and opted for Pure Storage Portworx for hybrid cloud container management and data protection Continue Reading
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27 Jun 2023
Rishi Sunak calls for urgency in building out UK tech
The UK prime minister used his speech during London Tech Week to discuss funding tech, attracting talent and AI safety Continue Reading
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E-Zine
27 Jun 2023
The politics of AI
In this week’s Computer Weekly, Rishi Sunak and Keir Starmer both spoke at London Tech Week to present their visions of an AI future for the UK – we compare their plans. We talk to the CTO of chip giant AMD about making tech more energy efficient. And we look at optimising networks for hybrid working. Read the issue now. Continue Reading
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Definition
27 Jun 2023
pseudocode
Pseudocode is a detailed yet readable description of what a computer program or algorithm should do. Continue Reading
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News
26 Jun 2023
How Ikea is driving digital customer experience
Ikea franchisee in four Southeast Asian markets and Mexico taps chatbots, conversational commerce and remote planning, among other capabilities, to drive digital customer experience Continue Reading
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Feature
26 Jun 2023
APAC career guide on AI
The multidisciplinary nature of artificial intelligence offers career opportunities not only in builder roles like engineering and data science, but also in AI ethics and applied AI Continue Reading
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Feature
26 Jun 2023
Could social media revolutionise war crimes trials?
Computer Weekly speaks with open source investigators about how they use social media to gather evidence of war crimes, and the trouble with using such evidence in legal proceedings Continue Reading
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Opinion
26 Jun 2023
Post Office scandal inquiry phase four: Here come the lawyers…
The Post Office scandal was triggered by computer errors, but the cover-up and miscarriages of justice implicate the Post Office, government and lawyers, as professor of law and ethics Richard Moorhead explains Continue Reading
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News
26 Jun 2023
Office workers feel AI is better than a human boss
UK and US workers are quitting their jobs due to frustrations with how they are being managed – and some feel AI can be a better boss Continue Reading
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Podcast
26 Jun 2023
AI cyber monitoring: A Computer Weekly Downtime Upload podcast
In this podcast, Darktrace’s Max Heinemeyer discusses the good – and the bad – to come out of artificial intelligence in IT security Continue Reading
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Opinion
26 Jun 2023
ChatGPT’s phishing ‘problem’ may not be overstated
Some data now suggests that threat actors are indeed using ChatGPT to craft malicious phishing emails, but the industry is doing its best to get out in front of this trend, according to the threat intelligence team at Egress Continue Reading
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Feature
26 Jun 2023
Networking a reconfigured workspace
We find out how one company has optimised its network to support a post-pandemic work environment Continue Reading
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News
25 Jun 2023
Aussie-built database migration tool makes global debut
MongoDB’s engineering team in Australia has built a database migration tool to help customers migrate traditional relational databases to its document database Continue Reading
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Blog Post
23 Jun 2023
Doing much more, with even less to spend
The nature of IT means that there are numerous ways to achieve more-or-less the same result.Some options are technically superior; others may be lower cost or simpler to manage. With so much choice ... Continue Reading
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News
23 Jun 2023
Government announces £21m AI diagnostic fund as NHS hits 75
To coincide with the 75th anniversary of the foundation of the NHS, the government has announced a £21m fund for NHS trusts to buy diagnostic tools that use artificial intelligence Continue Reading
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News
23 Jun 2023
Investment in employee experience, cloud, AI drives greater customer experience
Study from global IT infrastructure and services company finds employee experience and customer experience gaining rapid recognition of their importance at board level, and as many as 95% of organisations see cloud enablement as vital in enabling outcomes Continue Reading
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Feature
23 Jun 2023
Generative AI: Data privacy, backup and compliance
We look at generative AI and the risks it poses to data privacy for the enterprise, implications for backup, and potentially dangerous impacts on compliance Continue Reading
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Feature
23 Jun 2023
Why low code/no code opens doors but no panacea for skills shortages
Citizen development is not without risk but it has a bright future in the enterprise, especially as a way to handle skills gaps Continue Reading
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Tip
22 Jun 2023
4 knowledge base article templates
Knowledge bases can improve CX and employee productivity, but organizations may not know where to start. Discover four templates to help teams write knowledge base articles. Continue Reading
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Blog Post
22 Jun 2023
MongoDB developer capabilities target ‘operational overhead’
Project lead: Let’s build some data-centric apps! Developers: Hmm, you sound too keen - and anyway, how screwy is the requirements-gathering process and what crazy requests have we got from the ... Continue Reading
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News
22 Jun 2023
How Vedanta is harnessing tech in aluminium production
India’s largest aluminium producer Vedanta Aluminium is using industrial internet of things devices to improve emissions control and robotic process automation to improve efficiency, among other digitisation efforts Continue Reading
