E-commerce technology

Swedish central bank moves e-krona project to next stage

Riksbank takes digital currency project to the next phase with Accenture building a platform to test the concept Continue Reading

By

• Gerard O'Dwyer

Top 10 retail technology stories of 2020

Computer Weekly looks at what 2020 had in store for the retail industry – just how did technology help retailers adapt to changing customer behaviour during the pandemic? Continue Reading

By

• Clare McDonald, Business Editor

French regulators fine Google and Amazon over cookie policies

Google and Amazon rapped over their use of advertising cookies by the French data protection authorities Continue Reading

By

• Alex Scroxton, Security Editor

Challenger banks hindered by lack of customer confidence

Despite an acceleration in the use of digital banking services, challenger banks face the obstacle of winning customer trust Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cyber Helpline awarded lottery funding to support victims

The Cyber Helpline, a UK charity that provides emergency support to victims of cyber crime and online stalking, is to receive funding from the National Lottery Continue Reading

By

• Alex Scroxton, Security Editor

Gousto uses PagerDuty to cope with lockdown business boom

The recipe box startup has seen a huge growth in demand for its products as people shop for online dinners, which put a strain on its helpdesk Continue Reading

By

• Cliff Saran, Managing Editor

Societe Generale latest banking giant to cut costs and increase digital investment

French bank Societe Generale is merging two retail brands and increasing investment in its digital offering to meet its ambitious customer acquisition plans Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Grindr and others patch critical Android bug

Fixes for CVE-2020-8913 deployed as app developers shore up their defences against a disclosed Google Play vulnerability Continue Reading

By

• Alex Scroxton, Security Editor

‘Salad as a service’: retailers’ interest in vertical farming grows

Retailers are waking up to the potential of vertical farming, with technology-enabled agriculture a core part of supply chain bosses’ and food buyers’ plans Continue Reading

By

• Ben Sillitoe

Digital donations: retailers using technology to offer something back

Some charities require corporate support like never before, and retailers are finding new ways to use technology to facilitate donations Continue Reading

By

• Ben Sillitoe

What next for the now-profitable app-based Starling Bank?

Starling bank is the first of the new breed of UK digital banks to make a profit, so where next? Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Cyber Aware campaign to help safeguard Christmas shoppers

New government campaign sets out to raise awareness of online shopping fraud in the run-up to Christmas Continue Reading

By

• Alex Scroxton, Security Editor

Allied Irish Bank prioritises digital services as it cuts workforce

Bank is cutting its operating costs by 10% with job cuts and facility closures, but will continue to invest heavily in technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Lax Android app developers putting millions of users at risk

Eight months after Google patched a critical vulnerability, developers have failed to update their apps, putting millions of users of apps such as dating services Bumble and Grindr at risk Continue Reading

By

• Alex Scroxton, Security Editor

Covid-19: Cyber criminals will target vaccine programmes

Interpol issues a global alert to law enforcement as the UK becomes one of the first countries to approve the Pfizer/BioNTech Covid-19 vaccine for use Continue Reading

By

• Alex Scroxton, Security Editor

DHL, Amazon and FedEx are most phished delivery services

DHL has emerged as the most imitated delivery brand in Europe, accounting for 77% of the total volume of phishing emails received in November 2020 Continue Reading

By

• Alex Scroxton, Security Editor

22,000 malicious .uk domains suspended in past year

Nominet has suspended just over 22,000 domains in the 12 months to 31 October 2020, continuing a downward trend, and with less impact from Covid-19 than might be expected Continue Reading

By

• Alex Scroxton, Security Editor

Government covers its ears as complaint by victims of Post Office abuse heads to ombudsman

Government denies responsibility for the abuse inflicted on subpostmasters by the Post Office over faulty IT system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How retailers are using technology to survive

In this week’s Computer Weekly, with high street retailers struggling to survive, we look at how technology can keep stores relevant. Everyone is focusing on flash storage, but hard disk drives are still an essential part of the IT toolkit. And we examine the latest developments in the ongoing Post Office Horizon IT scandal. Read the issue now. Continue Reading

How retailers are using tech to cope with changing footfall

Customer behaviour was shifting long before the coronavirus pandemic accelerated the online shopping boom, so what technology are retailers using to keep stores relevant? Continue Reading

By

• Clare McDonald, Business Editor

This Christmas, Covid-19 heightens retail security risks for everyone

Do you think it’s only retailers and consumers who need to consider cyber security when shopping online during the holidays? You’re dead wrong. This year, the Covid-19 pandemic and the shift to remote working has thrown a spanner in the works Continue Reading

By

• Alex Scroxton, Security Editor

Government must hold technology companies to account on e-waste

MPs urge UK government and global technology companies to deal with ‘tsunami of electronic waste’, which is throwing away valuable resources vital for building a sustainable future Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Fintechs take stock amid economic shocks

Survey reveals that the top priority for 10% of UK fintechs next year will be to survive the double blow of Covid-19 and Brexit Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How retailers are using digital to engage with Covid Christmas shoppers

Christmas is likely to be different this year because of the pandemic, and there is likely to be an altered shopping experience. So how are retailers using digital to cope with this shift in festive shopping? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Nominet introduces new resources for cyber scam victims

Domain name registrar is working with law enforcement to provide new information, guidance and resources for potential victims of online scams Continue Reading

By

• Alex Scroxton, Security Editor

Amazon Swedish language site will expand reach of local retailers

Amazon launches Swedish language website and promises to make more products available in the Nordic region Continue Reading

By

• Jane Hamrin

NCSC issues retail security alert ahead of Black Friday sales

National Cyber Security Centre issues refreshed guidance as cyber criminals turn their eyes to the holiday shopping season Continue Reading

By

• Alex Scroxton, Security Editor

Inside Huawei’s APAC cloud strategy

The Chinese technology giant is counting on its strengths in hardware infrastructure and focus on research and development to make a mark in Asia Pacific’s public cloud market Continue Reading

By

• Aaron Tan, TechTarget

Lush’s 25-year journey to digital excellence

Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Automated image recognition: How using ‘free’ photos on the internet can lead to lawsuits and fines

Germany-based photographer Marco Verch uses computer scripts to populate the internet with topical images and photographs. People and companies who make mistakes in following the complex licensing terms of his ‘free to share and adapt’ photographs receive threatening ‘legal’ demands Continue Reading

By

• Chad O’Carroll, NK News
• Sophie Lamotte
• Bill Goodwin, Computer Weekly

How Mastercard is taking digital payments into a new era

In this week’s Computer Weekly, we talk to Mastercard about how the credit card giant is using new technologies to take digital payments into a new era. After months of unprecedented uncertainty, we ask CIOs how they are planning for the next 12 months. And we examine how the growth in remote working will affect IT salaries. Read the issue now. Continue Reading

Covid-19: How retailers are using technology to respond to changing shopping habits

As the coronavirus outbreak accelerates the shift in consumer behaviour, how are retailers using technology to keep customers engaged? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Norway has lowest physical cash use in the world, says report

Norway claims to use less cash as a proportion of total spending than any other country across the globe, according to a study by its central bank Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon charged with breaching EU antitrust rules

Tech giant accused of using data it collects on smaller retailers to benefit its own e-commerce business Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

GDPR lawsuit against Oracle and Salesforce moves forward

Class action suit seeks claims worth more than £10bn over the processing of personal information Continue Reading

By

• Alex Scroxton, Security Editor

Lord Harry Renwick - Tech Visionary and Catalyst

There are those who write papers predicting the future. There are prophets whose followers demonstrate and delay change by getting in its way. Far rarer are those who envision the future and gently ... Continue Reading

By

• Philip Virgo, Winsafe Ltd

Customer loyalty accounts in danger from cyber criminals

Billions of credential stuffing attacks are harvesting valuable customer data for the dark web economy Continue Reading

By

• Alex Scroxton, Security Editor

Retailers get access to new security toolkit

The British Retail Consortium has worked with the NCSC to develop a new cyber security toolkit pitched at retailers Continue Reading

By

• Alex Scroxton, Security Editor

UK regulators lack the skills and expertise to cope with increasing use of algorithms

MPs told that multiple regulators will be needed to govern the ever-growing use of algorithmic systems in all areas of the economy and public sector Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Unions urge government to improve conditions for Amazon workers

Unions have urged the UK government to leverage its position as a client of Amazon to improve conditions for workers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Fintech ‘unicorn’ Klarna probed over data misuse

Online bank blames misuse of user data on human error as Information Commissioner’s Office weighs in Continue Reading

By

• Alex Scroxton, Security Editor

Robots delivering the goods for retailers

Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading

By

• Ben Sillitoe

Morrisons and Pret join UK retail’s growing subscription economy

Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading

By

• Ben Sillitoe

Tesco hires 16,000 staff to cope with Covid-19 shopping habits

After an increase in online sales as a result of the coronavirus pandemic, supermarket Tesco made 16,000 temporary staff permanent to cope with the shift in customer behaviour Continue Reading

By

• Clare McDonald, Business Editor

US lawmakers release big tech antitrust report

House Democrats have published a report on the monopoly power wielded by big tech companies and how to restore competition in digital markets Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How can CIOs prepare for 12 months of uncertainty ahead?

Just 12 months ago, nobody could have predicted where we are now. So how can CIOs prepare for the future amid such uncertainty? We asked five IT leaders for their expert advice Continue Reading

By

• Mark Samuels

Bald misrepresentations

A report has exposed Amazon’s robotic workforce for increasing the warehouse injury rate of its human peers. The Center for Investigative Reporting says the data it obtained lays bare “a mounting ... Continue Reading

By

• Ryan Priest

Latest Tech Nation fintech cohort reflects diversifying sector

The latest group of fintechs accepted into Tech Nation’s growth programme reflects the diversification of a maturing sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Major tech firms urged to end targeted ads to under-18s

An open letter to Google, Facebook and others is calling on the tech firms to take responsibility for protecting users of their services by ending behavioural advertising to children Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

CIO interview: Mark Holt, CTO, Trainline

The coronavirus pandemic has reduced train travel significantly, but for the rail ticketing app it’s been an opportunity to focus on using innovative technologies to help support passengers in new ways Continue Reading

By

• Mark Samuels

Royal Mint coin production freeze points to digital future for small payments

Royal Mint freezes production of certain coins as demand dries up amid changing consumer habits Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Swedish bank cuts branches and jobs, increases IT spend

Swedish bank is increasing investment IT to improve digital banking as it reduces its branch network Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Ocado sees increased weekly orders following lockdown

Weekly orders for online grocer Ocado increased in the third quarter of 2020 as customers settle into online shopping behaviour Continue Reading

By

• Clare McDonald, Business Editor

Irish privacy watchdog orders Facebook to stop sending user data to the US

Irish privacy watchdog orders Facebook to suspend transfers of European citizens’ data to the US after Schrems II ruling that Europeans have no effective way to challenge American government surveillance Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Nordic banks invest and innovate to keep digital rivals at bay

Large traditional banks are accelerating their digital transformations as the regional fintech sector makes its presence felt Continue Reading

By

• Gerard O'Dwyer

Amazon to recruit 7,000 permanent workers in UK during 2020 hiring spree

The online retail giant’s UK workforce looks set to expand to 40,000 employees by the end of 2020, as its network of fulfilment centres continues to grow Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

M&S and Ocado enter first week of online delivery partnership

Customers can now order M&S food through online supermarket Ocado’s website as part of an ongoing partnership between the two retailers Continue Reading

By

• Clare McDonald, Business Editor

One actor behind Magecart skimmer kit

RiskIQ has identified that variations in software tools used for Magecart ecommerce site attacks are based on kits from the same group Continue Reading

By

• Cliff Saran, Managing Editor

Asos launches TikTok brand campaign

Fashion brand Asos has launched a campaign on TikTok to bring awareness of its products to a wider audience Continue Reading

By

• Clare McDonald, Business Editor

UK government unveils next steps in digital identity plans

Long-awaited response to July 2019 consultation highlights private sector demands for digital identity support from government Continue Reading

By

• Bryan Glick, Editor in chief

Tech and telecoms advisory group set up to help trade negotiations

Department of International Trade launches new Trade Advisory Groups to guide trade negotiations with other countries Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Asda trials platform for customer parcel updates

Retailers Asda is trialling delivery management from tech platform Sorted to provide customers who have ordered clothing online with a better customer experience Continue Reading

By

• Clare McDonald, Business Editor

Aggrieved Amazon employees organise protests at homes of Jeff Bezos

A newly formed workers’ collective will protest outside the homes of Amazon CEO Jeff Bezos seeking to secure a number of concessions for essential workers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Co-operative cuts branch network and jobs

Co-operative bank will rely more heavily on its digital channels as 18 more branches are shuttered Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Pandemic behaviour shift will continue for many consumers, research finds

A large number of customers say the way they have been forced to shop during the pandemic will have a lasting impact on their shopping behaviours Continue Reading

By

• Clare McDonald, Business Editor

Hangar 51 supports startups taking off in travel tech

International Airlines Group’s accelerator programme aims to give travel technology companies a flying start in the sector Continue Reading

By

• Clare McDonald, Business Editor

Digital experience management – web content management for the omnichannel age?

Digital experience management represents an evolution of web content management for a more omnichannel commercial world. We explore its definition and applicability Continue Reading

By

• Cath Everett

Challenger bank sees huge growth during pandemic

Starling Bank has seen a big increase in its business amid the Covid-19 slowdown Continue Reading

TikTok to be banned in US in 45 days

Trump says his Executive Orders against Chinese mobile apps are in the interests of dealing with a national emergency Continue Reading

By

• Alex Scroxton, Security Editor

The future of fashion in contactless commerce

GUEST BLOG: In this contributed blog post Jessica Murphy, co-founder of apparel and footwear retail personalisation platform True Fit, discusses how technology can help bridge the gap between ... Continue Reading

By

• Clare McDonald, Business Editor

Parents accuse Amazon of inaction in combatting child abuse material online

Parents protest over Amazon Web Services’ alleged inaction in dealing with child sexual abuse material hosted on its servers Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Amazon reports Q2 profit and revenue surge as Covid-19-induced uptick in online sales continues

Amazon sees profit and revenue surge in the wake of the coronavirus, but growth of its cloud business slows as IT buyers re-prioritise investments because of pandemic Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

US lawmakers grill big tech chiefs over market power

Sixth antitrust hearing sees CEOs of major technology companies face combative questioning from members of Congress over their market power and dominance Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Campaigners urge government to resist big tech lobbying pressure

Lobbyists for big tech, supported by senior US politicians, have rallied against stricter regulation of technology companies, and threatened the US-UK trade deal unless Britain scraps plans to levy a digital services tax Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Cosmetics firm Avon faces new cyber security incident

Technical information relating to Avon’s web and mobile sites was inadvertently left exposed on an unsecured Microsoft Azure server Continue Reading

By

• Alex Scroxton, Security Editor

UK government aims fintech industry at Africa

UK government is building fintech relationships with developing countries, beginning with a pilot programme in Africa Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK fintech investment down by more than 30%

Less-established fintechs have been hit the hardest by the drop in investment capital, but there is light ahead for those that survive Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why now could be the right time to launch a digital bank

Launching a bank during a global crisis is fraught with risk, but an established customer base, experience, agility and diversification could help Zopa do just that Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CIO interview: Nick Burton, chief information and digital officer, Avon International

 Continue Reading

Schrems v Facebook: European court strikes down EU-US Privacy Shield agreement

The European Court of Justice has struck down Privacy Shield, the EU-US data-sharing agreement, creating uncertainty for European countries that share data with the US and pressuring the US to reform surveillance laws Continue Reading

By

• Bill Goodwin, Computer Weekly

Room for improvement in Dutch digital skills

The Netherlands has good telecommunications and IT networks that can be used safely and reliably, but there is room for improvement in digital skills among the Dutch Continue Reading

By

• Kim Loohuis

Ocado hired 300 tech workers over past six months

Online supermarket Ocado has hired a significant number of technology workers over the past six months to cope with coronavirus demand, it announced in its half-year results Continue Reading

By

• Clare McDonald, Business Editor

Video providers slammed by credential stuffing attacks

Attacks on the media sector are spiking as cyber criminals try to gain access to valuable consumer accounts Continue Reading

By

• Alex Scroxton, Security Editor

Standard Chartered latest bank to explore quantum computing

Standard Chartered is working with researchers to establish use cases for quantum computing in the banking sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Middle East: Facing up to coronavirus

The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic – and technology is helping to lead the fight. Also read why the the Abu Dhabi National Oil Company sees its flagship digital project in high demand, and how the coronavirus has spurred the use of financial technology in Bahrain. Continue Reading

Over 15 billion credentials for sale on dark web

Research by Digital Shadows reveals the scale of the security threat facing consumers as it uncovers 15 billion usernames and passwords stolen in more than 100,000 different data breaches Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Nick Burton, chief information and digital officer, Avon International

The international beauty brand faced a major problem when the UK went into lockdown – how could its door-to-door sales model adapt to a socially distanced world? Continue Reading

By

• Mark Samuels

FCA estimates about 2.6 million Brits have bought cryptocurrency

UK financial services regulator says there has been a significant increase in ownership of cryptocurrencies in the UK Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BNP Paribas uses biometrics to increase contactless payment limit

French bank BNP Paribas is enabling customers to make higher value contactless payments through fingerprint-recognition technology Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Peer-to-peer lender Zopa gets full banking licence

Peer-to-peer lending pioneer works towards creating the ‘Netflix of banking’ Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon’s carbon emissions surge during 2019

Amazon’s carbon footprint continues to grow, jumping 15% in one year, with the company maintaining it will take some time for its green investments to yield measurable results Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Twitter contacts business users over data exposure

Issue relates to how web browsers cached confidential data entered in Twitter’s ads and analytics services, but is unlikely to have resulted in compromise Continue Reading

By

• Alex Scroxton, Security Editor

Online shopping fraud hits £16m during lockdown

A quarter of victims were aged between 18 and 26, says Action Fraud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nordic business is leading open banking charge in Europe

Nordic region has the right ingredients to prove open banking can benefit consumers, businesses and the economy Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Accessories store Claire’s hit by Magecart credit card fraudsters

Attackers gained access to retailer’s website as long ago as March Continue Reading

By

• Alex Scroxton, Security Editor

Brits get used to life without cash

British people are getting used to life without cash, as the Covid-19 lockdown forces the adoption of digital payments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW Europe: 5G rush in Russia

Russian mobile operators are pooling their resources to help them overcome the technical challenges of creating 5G networks. Also read why Swedbank is rebuilding its anti-money laundering systems, and how a public-private partnership in the Netherlands is combating business email compromise fraud. Continue Reading

Berlin breaks the national mould to become a global hub

German capital is attracting tech startups from across the world as it cements its position as a leading European hub Continue Reading

By

• Matthew Staff

Netherlands digital sector yearns for government recognition

The sector building and supporting the Netherlands’ digital infrastructure wants to be valued as highly as Schiphol airport and the port of Rotterdam are for the Dutch economy Continue Reading

By

• Kim Loohuis

Coronavirus: Digital bank Monzo cuts 120 staff

Digital challenger Monzo has announced 120 job cuts as it navigates the current economic slowdown Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA