E-commerce technology

UK leads in global ranking of social open data sharing

The UK has been named the number one country to use open data for social and economic benefit Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Younger users prefer biometrics to passwords

Younger bank customers would rather use biometrics than PINs and passwords for security, according to Visa Europe Continue Reading

By

• Clare McDonald, Business Editor

HMRC trials Gov.uk Verify in busiest month of the year

Her Majesty’s Revenue & Customs is to trial the government’s Verify identity assurance scheme in its busiest month Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

NRF 2015: how retailers are using technology to engage with customers

The National Retail Federation (NRF) conference 2015 took place in New York City between 11-14 January and Computer Weekly was on the ground reporting on all the trends from the show Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Tesco embarks on image recognition technology for product placement

Tesco is looking to pilot image recognition software to improve product placement in its stores Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Atom Bank could be first real threat to traditional banks

Digital-only bank could be the first real challenge to high street banks if it turns its low-cost operating advantage into better rates for customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Technology should complement traditional merchandising, says Hershey’s

Retailers adopting innovative technology need to consider how it might affect traditional ways of merchandising at the point of sale Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

International CES 2015: The themes at the biggest tech show of the year

This Computer Weekly photo story explores the themes of this year's 2015 International Consumer Electronics Show held by CEA in Las Vegas. Continue Reading

By

• Clare McDonald, Business Editor

Levi Strauss & Co thinks mobile first

Levi Strauss & Co, the company known for Levi’s denim jeans, is thinking mobile first as part of its omni-channel retailing strategy Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

John Lewis to trial location technology for click and collect

John Lewis plans to trial a micro-location technology to improve its click and collect service Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Alibaba bank and WeBank show Google and Facebook the way

Technology can drive traditional banks to reform, says Chinese premier Li Keqiang at the launch of China’s first online-only bank Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Quiksilver expands e-commerce and sees 65% increase in revenue

Sports brand Quiksilver has seen a 65% increase in revenue after expanding its cloud-based e-commerce platform Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Why are retailers breaking online delivery promises?

The Christmas period has seen a wave of UK retailers’ technology failing to meet the basic needs of customers Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Fears over the IT security of new banks are overblown

Challenger banks such as PayPal are perceived to be less secure than traditional banks when protecting personal data. But is this the case? Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Technology needed to help ambulance services cope with increased demand

The future of the ambulance and emergencies services needs more investment in networking Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Digital governments meet in London to commit to best practices

Digital governments from across the world are meeting in London today as part of the inaugural D5 summit Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

M&S turns to predictive analytics to keep shelves stocked over Christmas

Marks & Spencer is using predictive analytics to keep shelves stocked with mince pies and turkeys over Christmas. Continue Reading

By

• Bill Goodwin, Computer Weekly

Computer Weekly UKtech50: Rising Stars 2014

Chosen by the Computer Weekly team from people we’ve met over the past 12 months, here are our five rising stars of 2014 Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

CIO Interview: Dustan Steer, IT director, Ted Baker

Dustan Steer, IT director for clothes brand Ted Baker, talks about upgrading the company's enterprise resource planning system Continue Reading

By

• Clare McDonald, Business Editor

CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

In-store retail experience evolves with the demands of tech-savvy shoppers

The increasing demands of today's "always-connected" shoppers are redefining the in-store buying experience Continue Reading

By

• Lisa Kelly

Pressure on Universal Credit’s digital service mounts as testing begins

Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

How the development of standards will affect the internet of things

As the internet of things (IoT) grows, so will the number of applications developed to control internet-connected devices and objects Continue Reading

By

• Clare McDonald, Business Editor

Former Allied Irish COO to launch iTunes-style bank

Former Allied Irish Bank COO Anne Boden is to create digital bank in 2015, with the aim of changing banking in the same way Apple changed music Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Asda opens technology centre in Leeds

Asda opens a technology centre in its Leeds head office to provide a more streamlined service for online customers Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Worldpay processes billionth contactless payment

Supermarkets account for most contactless payments as payments company Worldpay processes its billionth contactless payment Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HM Revenue and Customs hopes electronic forms will save £800,000 by March 2015

Taxpayers completing forms for HM Revenue and Customs (HMRC) will be able to do so online by the end of 2014 Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Retail technology – what’s hot?

The world of retail technology is looking hotter than ever from gimmicky augmented reality penguins to serious CCTV solutions. Here’s the Computer Weekly roundup of the potentially disruptive technologies which are hitting the retail market. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ministry of Justice searches for IT staff to join digital team

The Ministry of Justice is recruiting people to join its team tasked with designed digital public services Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Government CTO Liam Maxwell says Microsoft “conversation has changed”

CTO Liam Maxwell says the government's relationship with Microsoft has changed after meeting CEO Satya Nadella Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Amazon not the biggest threat to high street retailers

Competition from online-only traders does not pose the biggest threat to high street retailers, with cautious attitudes a bigger risk Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government asks for more information on digital currencies

The government has released a Call for Information to invite views on the benefits and risks of digital currencies Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Airbus interview: research, innovation and the future of aviation

IT plays a substantial role in creating the aircraft of the future, with research and innovation at the core of the Airbus business strategy Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Problems surface as first users attempt to use Gov.uk Verify

Problems have surfaced as users try to use Gov.uk Verify to prove their identities Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

How the BBC became digital in three-and-a-half years

The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Banks see technology firms as biggest threat, says Infosys

Google, Apple and Facebook the biggest threat to banks as technology firms offer consumers financial services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amazon reports tough quarter despite sales increase

Amazon reported a 20% year-on-year increase in third-quarter sales to $20.58bn, but also posted a net loss of $437m Continue Reading

By

• Warwick Ashford, Senior analyst

Defra first department to implement Gov.uk Verify

Department for Environment, Food & Rural Affairs first to utilise government’s new identity assurance system Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Government releases social media guidance for civil servants

New social media guidelines for civil servants have been released by the Cabinet Office Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Disney spreads the magic through wearable technology

The Walt Disney Company is using wearable technology to improve customer experience and engage with visitors Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Comic Relief’s digital challenge: talent, data and the No Make-Up Selfie

Social media campaigns such as the No Make-Up Selfie and the Ice Bucket Challenge threaten charities such as Comic Relief with their digital reach Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

B&Q launches online kitchen planning and design tool

The DIY retailer debuts its B&Q Spaces planning and design tool which allows customers to plan their kitchen, bathroom and bedroom projects online Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Timberland focuses on online customer experience

After internationalising its e-commerce offering across Europe, Timberland's next priority is refining its online experience Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

L’Oreal aligns technology with the business to work faster

L’Oreal’s digital technology is working with the business and marketing departments to become innovative and agile Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Mothercare uses mobile to engage with customers, not just to sell

Mothercare is continuing to use mobile to improve customer service and engage with users Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Oracle OpenWorld 2014: Lloyd's Register goes mobile with Oracle

Lloyd’s Register Group tells delegates at the Oracle OpenWorld 2014 conference how it developed a mobile working application for clients and staff Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Oracle OpenWorld 2014: Toms expands global e-commerce

Footwear retailer Toms relaunches e-commerce websites with Oracle platform to grow and improve customer experience Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Visa loses mobility director to Apple

Mary Carol Harris, former director of mobile for Visa Europe, has left the firm to take up a position at Apple Continue Reading

By

• Clare McDonald, Business Editor

Lloyds creates online appointment booking in attempt to save branches

Lloyds Bank has introduced a system which allows customers to book in-branch appointments online Continue Reading

By

• Clare McDonald, Business Editor

KPMG: IoT, 3D printing and healthcare IT to have most impact

Internet of things (IoT), 3D printing and biotech or healthcare IT are among the IT trends that will change the way people work and live Continue Reading

By

• Archana Venkatraman, Datacentre Editor

CIO interview: Stephen Hale, head of digital, Department of Health

“I want to make digital less of a novelty,” says the Department of Health’s head of digital Stephen Hale Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Clarks shoes steps into digital

Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Retailers need to adopt ‘fail fast’ attitude to technology

Retailers experimenting with digital technologies must take a “fail fast” approach so they can deliver new innovations quickly Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Boots to roll out real-time stock visibility in coming weeks

Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

John Lewis sales reflect omni-channel growth

John Lewis and Waitrose have attributed an increase in sales and customers to their growing omni-channel offerings Continue Reading

By

• Clare McDonald, Business Editor

UK retailers must invest more in digital technologies

The UK’s biggest retailers are ‘under-investing’ in in-store digital technologies Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Google faces fresh EU pressure over advertising practices

European Commission calls for “new solutions” to address complaints that Google's online search advertising is anti-competitive Continue Reading

By

• Warwick Ashford, Senior analyst

EY seeks tech startups to address challenges of right to be forgotten

Professional services firm Ernst & Young is looking for startups to find technology solutions to the ‘right to be forgotten’ regulation Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

'Bungled' Army 2020 IT recruitment contract loses £70m of savings

Mismanaged IT contracts lead to further setbacks in Ministry of Defence (MoD) and Army recruitment drive Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ordnance Survey to release open data on green spaces

The Ordnance Survey is to release information and statistics on green space in England and Wales as open data Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Suppliers discuss Emergency Services Network with Home Office

Suppliers have attended an event held by the Home Office to discuss details of the new Emergency Services Network Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Tesco to reduce IT spend in a bid to cut costs

Supermarket giant Tesco has announced that it will be cutting costs from its IT budget to save money Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ocado’s technology under fire, causing share price to fall

Ocado’s IT has come under fire in a financial analyst's report that claims the market has over-valued the retailer's automation technology Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Government appoints former Credit Suisse CIO as deputy CTO

The government has appointed former Credit Suisse CIO Magnus Falk as its new deputy chief technology officer (CTO) Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Surrey makes strides in paperless policing

Surrey Police Force has been leading the way in paperless policing, with help from Airwave. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Government sees 820,000 voters register online

Over one million UK citizens have registered to vote over the last two months, with around 820,000 opting for a new online registration service Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

PayPal launches one-touch payment technology for mobile apps

PayPal and Braintree have launched an open beta for developers to allow app makers to accept PayPal payments with one touch Continue Reading

By

• Clare McDonald, Business Editor

CIO Interview: Hugh Fahy, CIO, Net-A-Porter

“I like to emphasis the ‘I’ bit in CIO,” says Hugh Fahy, chief information officer of the Net-A-Porter Group Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Click and collect drives e-commerce growth for Asda

Shoppers at Asda are continuing to choose to buy their groceries online and pick them up in-store Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

CIO interview: Dave Ubachs, CIO, Staples Europe

Staples is undertaking major IT projects in Europe that will see e-commerce improvements and back-end consolidation in 16 countries Continue Reading

By

• Angelica Mari

Amazon launches credit card reader for small businesses

Amazon has launched a card reader and mobile app for small businesses Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Company Magazine ditches print to go online only

The womens’ monthly publication Company Magazine has announced it will become a standalone digital brand from October Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

USB-connected devices present cyber vulnerabilities

Connecting devices to computers using a USB port could lead to security breaches, say Berlin-based researchers Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Why John Linwood is not to blame for BBC’s failed technology project

Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Sacked BBC CTO wins unfair dismissal case

Former BBC chief technology officer John Linwood has won his case for unfair dismissal against the broadcaster Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

BT Business brings 4G to SMEs

BT Business has launched a range of plans for small businesses that include free access to 4G and unlimited BT Wi-Fi Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Contactless payments continue to rise

Contactless transactions have increased by 189% since May 2013, according to Visa Europe. Continue Reading

By

• Clare McDonald, Business Editor

Russian blogger law comes into action

A new information security law which places restrictions on Russian bloggers and social media users has come into force today Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

IT needs to improve network infrastructure for future of retail

IT departments need to up their game and improve networks for the retail sector which is on the brink of massive technology change Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Hacker and UFO hunter Gary McKinnon launches SEO business

Hacker Gary McKinnon has set up a search engine optimisation business after winning a 10-year battle against extradition to the US Continue Reading

Amazon’s share price falls 6% on quarterly results

Amazon’s share price fell 6% in after-hours trade after the firm reported a second-quarter net loss of $126m Continue Reading

By

• Warwick Ashford, Senior analyst

Six cyber criminals charged in $1m Stubhub fraud

The US has charged six members of an international cyber crime gang that defrauded Stubhub of $1m Continue Reading

By

• Warwick Ashford, Senior analyst

BBC News commits to digital investment amid loss of 220 jobs

BBC News has announced a restructure where it will invest more into digital transformation and original journalism. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Ed Vaizey gets digital industries role in Cabinet reshuffle

Culture minister Ed Vaizey has been promoted to the post of minister for digital industries in this week’s Cabinet reshuffle Continue Reading

By

• Alex Scroxton, Security Editor

Google Ventures expands with $100m to fund ‘most disruptive’ startups in Europe

Google is launching an expanded venture fund for Europe, with £58m to support and invest in next-gen European startups Continue Reading

By

• Archana Venkatraman, Datacentre Editor

Wimbledon bunker tour: The IT behind the tennis championships

Computer Weekly goes behind the scenes at Wimbledon to investigate the technology supporting of one of the biggest tennis championships Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

BBC promotes R&D controller Matthew Postgate to CTO role

The BBC has appointed its research and development (R&D) controller Matthew Postgate as the corporation's chief technology officer (CTO) Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Go Ahead uses Huddle to improve mobility

Go-Ahead transport’s engineers are using Huddle for mobility and collaboration when maintaining its fleet of vehicles. Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Betting on World Cup success

In this week’s Computer Weekly, we talk to gambling site Betfair about the IT challenges of preparing for the football World Cup. We examine the strategy of cloud software pioneer Salesforce.com as it grows its role in the IT department. And we explain erasure coding – an emerging method for protecting storage hardware. Read the issue now. Continue Reading

YouTube to block indie labels unwilling to join paid service

YouTube plans to drop music videos from independent record labels unwilling to join its new subscription music service Continue Reading

By

• Warwick Ashford, Senior analyst

Department of Health sets out technology priorities for coming year

The Department of Health (DoH) has outlined changes in the way technology and information will be used over the coming year Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

House of Lords sets up Digital Skills Select Committee

The House of Lords has set up a select committee for digital skills Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Register to vote online goes live

The latest online transactional service from government has gone live as part of the ‘digital by default’ initiative Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

High availability strategy key to saving costs, says Sungard AS

The cost of IT downtime is extremely high for businesses – but must all systems and applications be highly available all the time? Continue Reading

By

• Archana Venkatraman, Datacentre Editor

UK shoe retailer Office hit by data breach

Data breach at UK shoe retailer Office prompts calls for online firms to beef up security around customer details Continue Reading

Targeting the digital customer

In this week’s Computer Weekly, we go behind the scenes of John Lewis’s £40m e-commerce transformation plan to find out how to target the digital customer. Starbucks’ European CIO talks about the coffee chain’s IT strategy. And we evaluate three big suppliers’ plans for virtualised networking. Read the issue now. Continue Reading

Case study: Bank of America and Nationwide use in-branch telepresence

Bank of America and Nationwide implement video conferencing technology to enable customers to speak to banking specialists Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

eBay reveals major security breach and urges users to change passwords

eBay has revealed it was hit by a major cyber attack earlier this year, and is urging users to change their site passwords. Continue Reading

YouTube Twitch acquisition not imminent, say reports

YouTube’s acquisition of videogame-streaming company Twitch is not imminent, according to latest reports Continue Reading

By

• Warwick Ashford, Senior analyst

Net neutrality under threat from US plan

The US telecoms regulator has approved proposals that opponents believe will quash the principle of net neutrality Continue Reading

By

• Warwick Ashford, Senior analyst