E-commerce technology

Ebay sellers demand better broadband and mobile

A study of SME sellers conducted by eBay in the UK finds that many feel held back by poor broadband and mobile coverage Continue Reading

By

• Alex Scroxton, Security Editor

Singapore smart city chief delivers vision to the world

The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision Continue Reading

By

• Zafar Anjum

CW@50: From bricks to clicks – how technology has changed the shopping experience

As Computer Weekly prepares to celebrate its 50th anniversary, we look back at how retail has evolved from the small corner store of the 1960s to the omni-channel world of today Continue Reading

By

• Clare McDonald, Business Editor

Payment card industry issues data security standard update

PCI DSS version 3.2 introduces six new requirements for compliance, some additional guidance and a raft of clarifications Continue Reading

By

• Warwick Ashford, Senior analyst

Indonesian internet users turn to smartphones to go online

Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones Continue Reading

By

• Ai Lei Tao

CW Middle East – April to June 2016

The Middle East is undergoing great socio-political and economic change. While the economics of falling oil prices is driving business diversification in the region, the opening up of the Iranian economy looks set to boost demand. The IT industry is set to play a key role in the region's social and economic future. Continue Reading

E-commerce struggles for growth in Asean countries

Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region Continue Reading

By

• Ai Lei Tao

Social media could be used to identify refugees, says fintech founder

A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications Continue Reading

By

• Clare McDonald, Business Editor

John Lewis launches 2016 round of accelerator programme Jlab

Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups Continue Reading

By

• Clare McDonald, Business Editor

DNB to close 59 branches in Norway as online banking dominates

Norwegian bank DNB is closing branches and cutting jobs as more customers move to digital channels Continue Reading

By

• David Nikel

Android Pay UK launch announced by Google

Google is entering the UK mobile phone payments market, with Android Pay expected to be available in months Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Everyone should be a chief customer officer, says PetsPyjamas CEO

CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant Continue Reading

By

• Clare McDonald, Business Editor

Private mobile network powers Ocado’s robotic warehouse

Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse Continue Reading

By

• Alex Scroxton, Security Editor

Fintechs want to take one-third of traditional banks’ business

Banks know they could lose large chunks of business to fintech firms, but if the challengers have their way, it will be more than expected Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retailers are in the “dial up” stage of omni-channel

A Retail Business Technology Expo panel likened the current omni-channel movement to the dial-up stage of internet connectivity Continue Reading

By

• Clare McDonald, Business Editor

Tech Nordic Advocates partners with Nordic Startup Conference

Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March Continue Reading

By

• Eeva Haaramo

CW Europe: February 2016

In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading

Middle East telecoms operators face up to IoT smart city challenges

As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks Continue Reading

By

• Tom Paye

'We stumbled on e-commerce,' says Ecco marketing head

Head of e-commerce at retailer Ecco Dana Schwartz explains how the firm’s transformational journey happened as a result of e-commerce adoption Continue Reading

By

• Clare McDonald, Business Editor

Sweden’s NFT Ventures looks to Finland for fintech startups

Swedish startup fund that targets financial technology developers has expanded its reach into Finland Continue Reading

By

• Eeva Haaramo

Digital internships in India with TCS now open to UK graduates

India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Future technology at the World Government Summit 2016

Delegates at the World Government Summit 2016 in Dubai discussed themes including the future role of governments, robotics and AI, smart cities, sustainable development, renewable energy and longevity. Continue Reading

By

• Adrian Bridgwater

Paym usage doubles every six months

Mobile payments provider says use of its mobile payments service is increasing by about four times each year Continue Reading

By

• Clare McDonald, Business Editor

Could Sweden become the first cashless society?

Sweden is fast becoming a country where cash is on the periphery of payments, and some think it might be the first to become cashless Continue Reading

By

• Eeva Haaramo

Social media exert influence on millennials' shopping habits

Consumers aged 18 to 34 are more likely to buy items based on what they see on social media sites such as Facebook, Twitter and YouTube Continue Reading

By

• Clare McDonald, Business Editor

Lacking the digital skills to shop online costs consumers £744 a year

If consumers are not shopping online for the best deals, they could be missing out on hundreds of pounds of potential savings Continue Reading

By

• Clare McDonald, Business Editor

NRF 2016: Shopping centres will become “platforms for experiences”, says Westfield co-CEO

As digital causes a shift towards “showrooming”, Westfield co-CEO claims shopping centres will become more experience-focused Continue Reading

By

• Clare McDonald, Business Editor

Closer co-operation in Asean with ICT masterplan

Asean countries will work more closely together on the region’s latest plan for increasing the use and benefits of IT Continue Reading

By

• Ai Lei Tao

HSBC suffers major online banking failure

HSBC customers unable to access online banking services as the UK bank suffers internal technical issue. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Nominet Trust 100 tech for good list: The organisations driving change

Nominet Trust releases its annual guide of 100 organisations across the globe using technology to drive positive change Continue Reading

By

• Clare McDonald, Business Editor

Asean countries consider IoT for smart farming

Malaysia is leading the way when it comes to using internet of things technologies to improve agriculture Continue Reading

By

• Ai Lei Tao

Mobile tech saves more carbon than it emits, says Carbon Trust

Use of mobile technology in Europe and North America is saving more than 180 million tonnes of carbon emissions a year, according to the Carbon Trust Continue Reading

By

• Alex Scroxton, Security Editor

Etihad Airways chooses Cognizant to support digital transformation

Airline aims to improve customer satisfaction by implementing programme of digital developments Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Poundland launches e-commerce Christmas push with Rackspace managed support

Budget retailer has turned to Rackspace to ensure its first foray into online retail can withstand the seasonal rush Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Australia launches plan to reduce reliance on natural resources

The Australian government has announced plans to reduce its dependency on industries that rely on natural resources and increase its activities in areas such as IT Continue Reading

By

• Beverley Head

Lack of digital skills is killing off startups, reveals Rakuten survey

A lack of digital skills is one of the main reasons so many startups in the UK are failing, study shows Continue Reading

By

• Clare McDonald, Business Editor

Boris Johnson lobbies for stronger UK technology ties with Israel

Mayor of London Boris Johnson wants Israel’s “top tech talent” to come to London and strengthen the UK’s technology partnership with the country Continue Reading

By

• Lis Evenstad

M&S data breach forces retailer to temporarily suspend service

A glitch that allowed online customers to see each others' details forced retailer Mark & Spencer to take its website offline while it resolved the issue Continue Reading

By

• Clare McDonald, Business Editor

Retailers will never have pure play, says Watchfinder founder

Founder of luxury second-hand watch reseller Watchfinder explains that retailers will never have an entirely online or offline business Continue Reading

By

• Clare McDonald, Business Editor

Transforming Singapore Post through modern technology

When Singapore Post realised it had to change its business model to survive, it appointed its first CIO to front the technology transformation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Expo Milano 2015 – Powered by Accenture

This year, Accenture supported the universal exhibition in Milan showcasing technology with the theme ‘Feeding the Planet, Energy for Life’ Continue Reading

By

• Clare McDonald, Business Editor

The problem of smart cities and connectivity in the UK

Only once leaders develop a framework for local economic and societal development can the “smart city” buzz can evolve into “intelligent communities” Continue Reading

By

• David Brunnen, Groupe Intellex

Amazon sues sellers using paid-for product reviews

Amazon’s brand is being damaged by "false, misleading and inauthentic" reviews – paid for by sellers – to lure buyers, the organisation says in a lawsuit Continue Reading

By

• Warwick Ashford, Senior analyst

GDS payments platform Gov.uk Pay to start taking real payments

GDS launches beta version of payment system that aims to provide standardised electronic payments for public services Continue Reading

By

• Lis Evenstad

How easyJet uses digital to drive competitive advantage

The CIO and head of digital at easyJet tell Computer Weekly price is not the only way to gain competitive advantage in the airline industry Continue Reading

By

• Clare McDonald, Business Editor

Travelex rewrites its digital strategy

Travelex’s digital transformation is based on short-term wins, long-term goals and disruption, according to its chief digital officer, Sean Cornwell Continue Reading

By

• Lis Evenstad

Amsterdam aims to become a top European startup hub

Amsterdam is selling itself to the startup community as a nice place to live with a high standard of living, and one that opens doors to the continent Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

JLab’s 2015 startups explain how the accelerator has helped them

Finalists of the John Lewis JLab accelerator explain what experience they have gained on the programme Continue Reading

By

• Clare McDonald, Business Editor

Inside Taiwan: The engine room of the internet of things

Computer Weekly travelled to Taiwan to meet some of the tech companies that are quietly laying the foundations for the internet of things Continue Reading

By

• Alex Scroxton, Security Editor

Business leaders want better digital services from government, says research

A survey of corporate decision-makers suggests executives waste an average of five hours per week using outdated online public services Continue Reading

By

• Bryan Glick, Editor in chief

Fidor bank launches in the UK

Fidor bank launches its social media bank in the UK as the number of challenger financial services companies obtaining banking licences continues to rise Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why insurer Axa is entering the retail e-commerce market

Digitisation in insurance is usually associated with digital policy documents – but Axa is using technology to take a lateral approach to the indemnity business Continue Reading

By

• Cliff Saran, Managing Editor

Myanmar internet gets boost with content delivery network

Myanmar internet users will start benefiting from changes in the law that encourages foreign direct investment in communications infrastructures Continue Reading

By

• Ai Lei Tao

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading

By

• Bill Goodwin, Computer Weekly

Wearable technology proves its worth on the front line

In this week's Computer Weekly, we look at business applications for wearable technology. With hands-free police and military pilot projects already under way, wearable technology is set to make its mark in the enterprise in the near future. Read the issue now. Continue Reading

Spotify to update privacy policy after user protest

Some Spotify users are unhappy about new privacy policies that allow access to users’ photos, video, mobile device location, voice controls and contacts Continue Reading

By

• Warwick Ashford, Senior analyst

Will digital government remain on course?

In this week's Computer Weekly, the UK government's digital chief has announced his shock departure, but what will it mean for the future of digital public services? Dell went back to a private company two years ago – has it proved to be a successful move? And our latest buyer's guide looks at big data appliances. Read the issue now. Continue Reading

Data unlocks personalised customer service

In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading

Mobile operators must adapt data plans to address video boom

Over 52 million terabytes of data traffic will transit worldwide mobile networks this year alone, up by more than 50% on 2014, according to statistics from Gartner Continue Reading

By

• Alex Scroxton, Security Editor

Huawei to implement 4.5G network for Shanghai Disney

Huawei signs world’s first 4.5G network co-operation agreement to implement a smart city network at the Shanghai Disney resort Continue Reading

By

• Alex Scroxton, Security Editor

Vodafone scheme to help SMEs get online

Vodafone is to trial a series of digital workshops for SMEs aimed at equipping them with a stronger online presence Continue Reading

By

• Alex Scroxton, Security Editor

BA opens up API on flight information

British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications Continue Reading

By

• Cliff Saran, Managing Editor

MtGox chief Mark Karpeles arrested for fraud

Former chief Mark Karpeles is under arrest on suspicion of $1m fraud and involvement in the disappearance of 650,000 bitcoins Continue Reading

By

• Warwick Ashford, Senior analyst

Dashlane bullish about the future despite LastPass hack

Password management firm Dashlane is confident its business model will evolve and continue to be relevant even if passwords eventually disappear Continue Reading

By

• Warwick Ashford, Senior analyst

CW Europe – July 2015 Edition

The economy in central and eastern Europe (CEE) is starting to recover, which means investment in IT across the region is also starting to return. This issue of CW Europe investigates how the boost in IT is changing the role of the CIO, from supporting the business to driving its growth. Continue Reading

Using data analytics to deliver more personalised customer service

Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading

By

• Lisa Kelly

Case study: Model railway company Hornby overhauls payments with Braintree

Hornby’s head of digital strategy explains how the firm chose Braintree as its online payments platform following its website migration last year Continue Reading

By

• Clare McDonald, Business Editor

Royal Bank of Scotland goes back to 1970s values with big data

RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading

By

• Bill Goodwin, Computer Weekly

Boots cuts 700 jobs in bid to restructure and improve tech

Cosmetics firm Boots has announced it will be cutting 700 non-store roles in an attempt to invest in technology and simplify back-office operations Continue Reading

By

• Clare McDonald, Business Editor

Case study: What the enterprise can learn from Etsy's DevOps strategy

Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

John Lewis incubator sees first round of second-year pitches

More than 20 startups have presented their pitches to John Lewis executives in the first round of this year’s Jlab accelerator Continue Reading

By

• Clare McDonald, Business Editor

Top six enterprise IT priorities in the Nordics

The future of enterprise IT looks bright in the Nordic region, with growing focus on datacentre investments, national cloud and automatisation Continue Reading

By

• Eeva Haaramo

Retailers still not delivering omni-channel experience, says Accenture

Research by Accenture finds customers think retailers could provide a more unified approach across all platforms Continue Reading

By

• Clare McDonald, Business Editor

Home Retail Group grows profits 15% with mobile and online channels

Mobile and online initiatives at Home Retail Group – parent company of Argos and Homebase – drove a 15% growth in its yearly operating profit Continue Reading

By

• Clare McDonald, Business Editor

Google reports 12% revenue increase

Google misses analysts' $17.5bn target but reports 3.7% profit increase through growth in mobile ad sales Continue Reading

By

• Kayleigh Bateman, Computer Weekly

The National Trust's great IT renovation

In this week's Computer Weekly, we talk to the CIO of the National Trust, Sarah Flannigan, about her £40m IT strategy to transform one of the UK's favourite charities. We examine best practice in how to set up applications on Amazon Web Services. And we talk to a UK challenger bank about how technology will shake up the sector. Read the issue now. Continue Reading

Poor customer engagement at banks opens door to competitors

Customer experience levels at banks have failed to improve for the second year in a row and customers are more likely than ever to leave their bank Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retailers should think of consumers as “omni-customers”, says OVS Spa

Retailers should refocus their strategy to treat consumers as “omni-customers”, according to the director of e-commerce for Italian brand OVS Spa Continue Reading

By

• Clare McDonald, Business Editor

Over-the-top services worth $14bn to carriers by 2020

A study conducted by Juniper Research suggests that content paid for by carrier billing will be a lucrative money-spinner for communications providers Continue Reading

By

• Alex Scroxton, Security Editor

IT is more important than marketing for banks

IT spending will grow at the expense of other areas such as marketing as optimism in financial services increases Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BIS sets out to assist development of digital sharing economy

The government has set out a number of proposals to assist in the development of the £9bn trade body Sharing Economy UK Continue Reading

By

• Alex Scroxton, Security Editor

Current account comparison from Gocompare announced in Budget 2015

The government used the Budget to announce changes in the banking sector that will increase consumer and business choice Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Red Nose Day 2015: How Comic Relief used cloud to bank a record £78m

Comic Relief CTO Zenon Hannick explains how the charity used cloud to process a record number of donations during Red Nose Day 2015 Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

IBM could create blockchain-based digital payments infrastructure for central banks

IBM has held informal talks with some central banks about building an infrastructure that can provide them with bitcoin-like digital payments systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sharing Economy UK launched to champion digital businesses

New trade body brings together digital businesses that encourage consumer and business asset-sharing, such as Airbnb and ZipCar Continue Reading

By

• Alex Scroxton, Security Editor

Latest new UK bank launches virtually

Challenger financial services firm Charter Savings Bank has been launched, taking advantage of the lower cost of a virtual presence Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK consumers lack confidence in data protection, study finds

UK consumers do not believe businesses or governments do enough to protect their data, according to to Symantec’s State of Privacy report Continue Reading

By

• Warwick Ashford, Senior analyst

CIO interview: Paul Coby, IT director, John Lewis Partnership

Technology is an essential ingredient to the success of John Lewis, and the retailer is ploughing £100m into IT initiatives in 2015 Continue Reading

By

• Angelica Mari

Why peer-to-peer lending is such a threat to banks

Consumer trust for finance firms has never been high, and since the financial turmoil at the end of the previous decade it has reached rock bottom Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The more IT changes, the more technology issues remain the same

In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little Continue Reading

By

• Cliff Saran, Managing Editor

Sweeping trend towards digital banking forces RBS branch closures

Royal Bank of Scotland "taken aback" by ever-increasing take-up of digital banking and announces additional branch closures across UK Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

FCC’s Tom Wheeler offers up net neutrality plan

The Federal Communications Commission (FCC) may rule in favour of a strong regulatory environment to preserve the open internet Continue Reading

By

• Alex Scroxton, Security Editor

Disrupted everything: How Google will change our world

While Apple could be the first company to hit a $1tn valuation, Google could be first to hit a $2tn market cap. But how will it get there? Continue Reading

By

• John Straw and Michael Baxter

Media industry operates on a shoestring IT budget, says BT

The media industry struggles to invest in technology, because investors are concerned with making new television and film content Continue Reading

Scotland sees startup growth, but Wales lags behind

Scotland’s technology sector has seen a large growth in startup companies since 2009 Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Harrods invests in digital to entice customers

Harrods is investing in digital screen and publishing technologies to engage with its customers Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Halifax launches online banking for children

Halifax has launched an online banking service aimed at helping 11 to 15-year-olds better manage their money Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Future of parliament report calls for digital engagement and online voting

A report outlines how parliament should embrace digital technology to be more transparent, inclusive and better able to engage the public Continue Reading

By

• Caroline Baldwin, Freelance editor and journalist

Developing software for smartwatches - how Hailo approached the problem

One of the developers for black cab booking app Hailo talks about the challenges of developing for wearables such as smartwatches Continue Reading

By

• Clare McDonald, Business Editor

Cancer Research UK trials contactless donations

Cancer Research UK installs four smart charity shop windows to enable contactless donations Continue Reading

By

• Alex Scroxton, Security Editor