Customer relationship management (CRM)
Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.
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Feature
15 Nov 2024
9 sustainable event ideas
From hosting virtual conferences to repurposing exhibition stands as cow shelters, brands can find ways to make their events more sustainable. Continue Reading
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Feature
07 Nov 2024
7 benefits of event marketing
From large conferences to small webinars, events can help brands improve lead generation and content creation. Continue Reading
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Feature
05 Jun 2018
AI strategy comes first, then AI tools second
If your organization plans to implement AI into its workflow, be sure to develop a sound strategy and provide the necessary training to get the most out of the software. Continue Reading
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News
29 May 2018
Policy Exchange report calls for GDS to be moved to DCMS
Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital transformation” Continue Reading
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29 May 2018
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos. Continue Reading
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E-Zine
29 May 2018
Tech's role in tackling humanitarian crises
In this week’s Computer Weekly, we learn about how mobile connectivity is a lifeline for Syrian refugees in Turkey, thanks to the mobile network operators in that country. Our latest buyer’s guide examines how modern network security enables digital transformation at a range of companies. And we find out about the technology strategy of logistics firm Hermes from its CIO, and about British Airways’ use of Salesforce to globalise its B2B sales. Read the issue now. Continue Reading
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News
21 May 2018
IT hub shadowed by Everest gives opportunities to homegrown IT professionals
Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result Continue Reading
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News
17 May 2018
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos Continue Reading
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News
09 May 2018
NatWest fintech investments bear fruit as SME loans platform goes live
Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes Continue Reading
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News
24 Apr 2018
SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers
SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300 Continue Reading
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News
23 Apr 2018
What Salesforce's CloudCraze acquisition means for customers
CloudCraze president calls the acquisition by Salesforce 'a huge win' for its customers and for Commerce Cloud customers, with the capability of selling B2C and B2B on one platform. Continue Reading
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E-Zine
19 Apr 2018
CW ANZ: OpenStack gains a foothold in Australia
In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Also read how Australia’s Citic Pacific Mining is digging into IoT technology to track vehicles, and how Telstra is investing in two submarine cables to bolster Asia-US connectivity. Continue Reading
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E-Zine
12 Apr 2018
CW Middle East: UAE makes artificial intelligence leap
The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading
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News
28 Mar 2018
Adobe Experience Cloud to aid company digital transformation
Products are no longer the focus, according to Adobe. The customer experience is where it's at -- and Coca-Cola agrees, as the company executes its digital transformation process. Continue Reading
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News
20 Mar 2018
Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn
Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud Continue Reading
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Feature
19 Mar 2018
Customer experience must be digital focus for banks
Omni-channel technologies can help banks stand out from their rivals, but a good customer experience should be their goal Continue Reading
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News
19 Mar 2018
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience Continue Reading
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News
15 Mar 2018
Salesforce e-commerce gets B2B boost with CloudCraze purchase
To improve its e-commerce offerings, the CRM company bought B2B commerce product CloudCraze for an undisclosed amount. The purchase will add B2B functionality. Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
06 Mar 2018
Why improving social media customer service is important
By having a social media strategy in place, companies can quickly respond to customers' concerns through social media. Continue Reading
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News
05 Mar 2018
Yorkshire Building Society implements cloud banking platform
Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks Continue Reading
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Feature
05 Mar 2018
Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
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News
28 Feb 2018
AI must develop for the greater good and cut government admin
A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion Continue Reading
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Feature
26 Feb 2018
Machines delve deep into customer minds
Deep learning can help customer insight teams advance rapidly in their mission to understand their customers Continue Reading
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News
21 Feb 2018
Why digital customer experience requires business transformation
Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics Continue Reading
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19 Feb 2018
Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world. Continue Reading
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News
19 Feb 2018
Take-up of chatbots will accelerate over next two years
Chatbots and artificial intelligence are becoming an increasingly important part of customer services Continue Reading
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Feature
19 Feb 2018
Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Continue Reading
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Feature
14 Feb 2018
Colorado modernizes with Salesforce for government projects
Colorado licenses Service Cloud and other Salesforce technologies to improve its citizens benefit program. Continue Reading
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Feature
09 Feb 2018
Are you human? How to defeat the bots in e-commerce
Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods Continue Reading
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News
02 Feb 2018
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year Continue Reading
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News
02 Feb 2018
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant
NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives Continue Reading
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News
02 Feb 2018
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system Continue Reading
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Feature
25 Jan 2018
Shell downstream CIO Craig Walker: Invest time in your team
Craig Walker, CIO for Shell’s global downstream business, says IT leaders need to invest time in their teams and take them and the business on any change journey Continue Reading
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News
25 Jan 2018
Robots are needed to manage the automation robots
The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis Continue Reading
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News
22 Jan 2018
2018 UK software budgets double for AI and blockchain
Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018 Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
16 Jan 2018
Financial savings just the beginning for CIOs who understand code quality
Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches Continue Reading
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E-Zine
16 Jan 2018
How to fix the Meltdown and Spectre chip flaws
In this week’s Computer Weekly, as CIOs come to terms with the Meltdown and Spectre processor flaws that make every computer a security risk, we examine how to protect your IT estate. We find out how Alexa-style voice recognition smart speakers can help with CRM strategies and open up new sources of customer data. And we look at how the public sector is implementing DevOps and the benefits being delivered. Read the issue now. Continue Reading
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16 Jan 2018
Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
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News
10 Jan 2018
Marks and Spencer eyes £30m annual cost savings from digital-first retail push
High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands Continue Reading
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News
08 Jan 2018
IT Priorities 2018: ANZ ups ante on cloud services and software
Organisations in Australia and New Zealand are bullish on IT spending, particularly in cloud infrastructure services, cloud applications and all-flash storage arrays Continue Reading
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Feature
02 Jan 2018
Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
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News
19 Dec 2017
Top 10 enterprise IT in the Nordics stories in 2017
The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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E-Zine
23 Nov 2017
CW Nordics: IT companies focus on job satisfaction
The Nordics IT industry’s increasing focus on job satisfaction is paying off. Computer Weekly’s global salary survey shows Nordic IT professionals are happy with their pay and training opportunities and few are actively seeking a new job. Also in this issue, read how there is still gender inequality in the IT sector despite Nordic countries being hailed as pioneers of digital and equal worker rights. And Anna Eriksson, CIO of the Swedish National Land Survey, talks about the organisation’s approach to digital transformation. Continue Reading
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News
22 Nov 2017
CIO interview: David Southern, director of ICT, WWF UK
In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading
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News
24 Oct 2017
Scottish Water extends ServiceNow following HR success
Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
19 Oct 2017
Experts: Website redesign must enhance digital customer experience
Gone are the days of a quick website launch. According to speakers at the Acquia Engage conference, redesigning a website is now a companywide digital customer experience project. Continue Reading
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News
27 Sep 2017
RHB Bank rolls out chatbot for loan applications
The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot Continue Reading
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
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E-Zine
22 Aug 2017
How banking technology has changed since the crash
In this week’s Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed as a result of the economic crisis. We look at how GDPR, the EU’s new data protection laws, will affect your data storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or whether the underlying technologies can bring benefits for enterprise IT. Read the issue now. Continue Reading
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E-Zine
08 Aug 2017
Formula 1 goes digital
In this week’s Computer Weekly, we find out how Formula 1 chief Ross Brawn hopes to make the sport more digital to enhance the fan experience of Grand Prix racing. We learn how virtual reality is being used to deliver healthcare services. And we examine the ethical concerns around artificial intelligence technology. Read the issue now. Continue Reading
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News
07 Aug 2017
TSG 1899 Hoffenheim gets 'faster in the head' with SAP analytics
TSG 1899 Hoffenheim has been using SAP’s Hana database and applications to speed up players mentally, as well as using SAP Hybris to sell shirts Continue Reading
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E-Zine
01 Aug 2017
The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town
In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading
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News
25 Jul 2017
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers
Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading
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News
25 Jul 2017
AA Ireland turns to predictive analytics in fraud crackdown
Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA Continue Reading
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News
14 Jul 2017
How Formula 1 plans to digitise fan experience
For a sport built on advanced technology, Formula 1 has lacked a truly digitally enabled fan experience – but that could be about to change Continue Reading
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News
22 Jun 2017
Oracle 2016-17 results: cloud revenue up 60%, overall growth 2%
Oracle’s full-year and fourth quarter results for fiscal year 2016-17 indicate 2% growth in overall revenue, with cloud representing 12% of total. Executives are once again bullish on cloud ERP growth prospects Continue Reading
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E-Zine
08 Jun 2017
Ethical fears hinder growth of artificial intelligence in France
In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading
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E-Zine
25 May 2017
CW Nordics: The trouble with connected things
In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading
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News
24 May 2017
SAP aligns with Saudi Arabia’s IT transformation agenda
Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms Continue Reading
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E-Zine
23 May 2017
Global ransomware attack could be a security wake-up call
In this week’s Computer Weekly, we look at the global WannaCry ransomware attack that struck the NHS and spread across 150 countries – will it be the wake-up call that finally makes organisations take cyber security seriously? We find out how Moscow is leading the way in smart city digitisation. And our latest buyer’s guide examines customer experience management. Read the issue now. Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
04 May 2017
CIO interview: Conal Furie, innovations director, Jardine Motors Group
The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations Continue Reading
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News
27 Apr 2017
Case study: Specsavers furthers digital transformation with single customer view
UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view Continue Reading
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News
19 Apr 2017
How Dutch university quickly connected thousands of students to new learning management system
Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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Photo Story
10 Mar 2017
MSC Cruises goes digital with Deloitte, Samsung and HPE
MSC Digital has worked with Deloitte, HPE and Samsung to build a digitally powered passenger services using tablets, kiosks, bluetooth and facial recognition Continue Reading
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News
27 Feb 2017
Santander bank to work with IBM developing mobile apps for staff
Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM Continue Reading
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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News
17 Feb 2017
High Court rules for SAP, against Diageo in indirect licensing case
Judge rejects Diageo’s submission that SAP PI is a “gatekeeper” licence for gaining access to the SAP suite of applications and database Continue Reading
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Photo Story
13 Feb 2017
The technology transforming the retail industry
The retail space is evolving rapidly as brick-and-mortar stores try and compete with pureplays such as Amazon. Omni-channel retailing has increased the pressure on retailers to deliver a fast, reliable service whilst also ensuring their brand offers a personalised customer experience. This picture gallery looks at some of the technology innovations that are driving and transforming the retail industry such as in-store technology, robotics and artificial intelligence. Continue Reading
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News
13 Feb 2017
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
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News
09 Feb 2017
SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP
SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence Continue Reading
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E-Zine
09 Feb 2017
CW Benelux: Is there a Dutch digital delusion?
On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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Tip
24 Jan 2017
Salesforce acquisitions signal ongoing broad-based platform strategy
In 2017, Salesforce plans to wield its collaborative culture and tools to integrate its 2016 acquisitions. How will its platform strategy fare? Continue Reading
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News
23 Jan 2017
Singapore and Indonesia stand out for IT spend in Apac banking sector
Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending Continue Reading
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News
17 Jan 2017
Aldo uses Salesforce to drive ‘customer delight’
Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty Continue Reading
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E-Zine
12 Jan 2017
CW Middle East: UAE takes lead in autonomous car trials
Self-driving cars are one of the most exciting developments in technology. Companies like Google and Tesla are pioneering the technology. But it might be countries in the Middle East, with the poorest road safety records in the world that could benefit most. Despite significant regional spending on safety campaigns, the UAE still clocks up 12.7 road deaths per 100,000 people, with 30.4 in Oman, 24.8 in Saudi Arabia, 16.5 in Kuwait, 14 in Egypt and 13.2 in Qatar. In September Dubai’s Road and Transport Authority (RTA) trialled a public driverless vehicle in the city’s Downtown area, running along a 700-metre trial route. Continue Reading
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News
16 Dec 2016
Amadeus turns to NoSQL to answer complex travel questions
Travel software and services company Amadeus has employed a NoSQL database technology to help travellers find answers to complex travel queries Continue Reading
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News
05 Dec 2016
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
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News
25 Nov 2016
Boots SAP centre of expertise helps take back control
Walgreens Boots Alliance has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure Continue Reading
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News
16 Nov 2016
UK almost bottom of OECD pile for ICT investment
The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP Continue Reading
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E-Zine
15 Nov 2016
Counting the cost of financial cyber crime
In this week’s Computer Weekly, the cyber security of banks is under scrutiny after an attack on Tesco Bank leads to millions lost in fraudulent transactions. Our latest buyer’s guide, on server operating systems, looks at the new features in Windows Server 2016. And Coca-Cola explains how a move to the cloud is helping motivate staff. Read the issue now. Continue Reading
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News
07 Nov 2016
Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue
$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications Continue Reading
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News
26 Oct 2016
Botched IT migration cost Vodafone customers thousands
Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration Continue Reading
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News
25 Oct 2016
Virgin Atlantic finds community benefit with Salesforce
Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software Continue Reading
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E-Zine
25 Oct 2016
25 years of Linux
In this week’s Computer Weekly, 25 years after Linus Torvalds released the Linux kernel, we look at how the open-source operating system has influenced modern-day IT. Our new buyer’s guide covers the fast growing technology of object storage. And we examine the rise of corporate wireless networking. Read the issue now. Continue Reading
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E-Zine
18 Oct 2016
Singapore aims to become a digital leader
In this week’s Computer Weekly, we find out how the city-state of Singapore is investing in skills and technology to become a leading digital nation – and what the UK could learn. We examine how to prevent legacy IT becoming a hindrance to digital transformation. And we look at the impact of controversial new tax rules on the UK’s IT contractor community. Read the issue now. Continue Reading
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News
06 Oct 2016
Benioff follows Will.i.am on stage to promote Stem education as way out
Salesforce founder and CEO Marc Benioff endorses Will.i.am’s education drive for black youth and Bono’s anti-AIDS charity, (Red) Continue Reading
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News
03 Oct 2016
Dutch government uses Microsoft Dynamics to improve recruitment
Government recruitment and career management of senior civil servants in the Netherlands has been improved through a Microsoft Dynamics implementation Continue Reading
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News
22 Sep 2016
Pizza Hut Hong Kong rips up traditional CRM rule book
IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam Continue Reading
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News
15 Sep 2016
Manchester City builds digital fan wall on Hana Cloud Platform
Football club has unveiled an interactive fan wall, built on SAP’s Hana Cloud Platform, to engage fans better Continue Reading
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News
14 Sep 2016
Royal Shakespeare Company targets more groundlings with Progress
The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress Continue Reading
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News
08 Sep 2016
Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week
SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage Continue Reading
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News
08 Sep 2016
Bank IT spending to hit $241bn across four major global regions
IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain Continue Reading
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Opinion
28 Jul 2016
Consumer identity management is the core of real CRM
IAM + CRM is much more than simply IAM for external users, says Ivan Niccolai Continue Reading
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Feature
28 Jun 2016
CW@50: Spreadsheets and ERP – 50 years of software coding business
Business software has been a rich field for IT professionals over the past five decades, and we are on the cusp of a new era of customers rolling their own for competitive advantage Continue Reading