Collaboration software and productivity software
Collaboration software and productivity software go increasingly hand-in-hand as IT managers look to make better use of information and document sharing across their organisations. For many companies, Microsoft Office is already a standard tool for personal productivity, but tools such as social media, workflow and business process management (BPM) are important aspects of any collaboration software strategy. We look at the latest trends.
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Opinion
06 Dec 2024
How AI can help you attract, engage and retain the best talent in 2025
On the Fifth Day of AI, we explore how AI is reshaping HR – boosting productivity, addressing concerns, and preparing organisations for the future. Continue Reading
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Feature
28 Nov 2024
LGE looks to mean business with tech pivot
Refusing to rest on its laurels as a giant in consumer electronics, LGE unveils plan to take accumulated wealth of knowledge to the business sector. We look at how and why this pivot is taking place and where it will drive the company Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 Dec 2023
Top 10 networking stories of 2023
This year has seen the continued adoption of software-defined wide area networks and secure access service edge as firms phase out multi-protocol label switching infrastructures, with artificial intelligence also stepping into the networking limelight Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Dec 2023
Inside Zoom’s generative AI strategy
Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers Continue Reading
By- Aaron Tan, TechTarget
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E-Zine
19 Dec 2023
The ransomware threat to UK critical infrastructure
In this week’s Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We examine how AI tools are helping to enhance cloud security. And the CTO at jewellery retailer Pandora discusses organisational change in IT. Read the issue now. Continue Reading
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Feature
18 Dec 2023
How hybrid work patterns change end user computing
While some organisations have mandated that staff return to the office, many places still operate a hybrid policy – we look at the IT admin challenges Continue Reading
By- Cliff Saran, Managing Editor
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News
15 Dec 2023
Jaguar Land Rover taps Tata Communications to drive production
Car maker's new technology and connectivity framework is designed to power next-generation vehicle production by improving line performance and vehicle quality using AI and real-time data insights Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
14 Dec 2023
Cisco eyes opportunities in AI, sustainability in Australia
Cisco is looking to tap opportunities in sustainability, AI and cyber security as it navigates Australia’s economic headwinds Continue Reading
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E-Zine
12 Dec 2023
Shaping the modern workplace
In this week’s Computer Weekly, we examine how the shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT. The emerging area of computational storage promises performance boosts for demanding workloads – we look at the challenges. And we find out how pandemic poster child Zoom plans to exploit generative AI. Read the issue now. Continue Reading
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Feature
11 Dec 2023
Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
By- Joe O’Halloran, Computer Weekly
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01 Dec 2023
Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
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News
29 Nov 2023
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
28 Nov 2023
Datacentres or green belt? Why the UK has to choose
In this week’s Computer Weekly, we examine the minefield around datacentre planning permission across the UK, after government blocked a major development next to the M25 motorway. The metaverse is making inroads into the indus-trial world – is this the real future for the technology? And we analyse the trends changing the application software market. Read the issue now. Continue Reading
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News
24 Nov 2023
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
22 Nov 2023
Enterprise, large accounts get Zoom ahead of guidance in Q3
Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
17 Nov 2023
Spatial computing redraws the world of work
Immersive technologies such as augmented, mixed and virtual reality are nothing new but next-generation capabilities are coalescing into a spatial computing ecosystem that is set to create a new immersive world of work Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
17 Nov 2023
Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life
Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
13 Nov 2023
Dubai Electricity & Water Authority, Avaya extend customer centre alliance
Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
10 Nov 2023
Orange Business shifts towards digital, aims to transform SD-WAN with VMware
Business services division of leading connectivity provider unveils strategy to offer end-to-end stack of digital solutions through B2B portfolio and strikes partnership with cloud computing company for software-defined wide-area network offer Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
07 Nov 2023
LSE Behavioural Lab highlights critical role of technology in boosting collaboration
Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
01 Nov 2023
Bosch Rexroth adds Nokia to automation ecosystem
Comms tech provider collaborates with global engineering firm to integrate virtualised operating system into its MX Industrial Edge on-premise operational technology to support private wireless 5G campus network and Industry 4.0 products Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
31 Oct 2023
Zoom extends AI Companion as it hits million meetings milestone for summaries
Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
30 Oct 2023
Everdome unveils Spaces metaverse-as-a-service platform
Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
27 Oct 2023
Webex deploys AI to enhance contact centre agent potential, boost CX
AI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
26 Oct 2023
Nimo Planet completes spatial computing system for hybrid work
Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
24 Oct 2023
OCBC to roll out GenAI chatbot
Singapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation Continue Reading
By- Aaron Tan, TechTarget
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News
23 Oct 2023
Magdi Yacoub Global Heart Centre completes contact centre upgrade
NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
19 Oct 2023
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts on demand Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
18 Oct 2023
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
17 Oct 2023
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
16 Oct 2023
Sowing the seeds of growth through IP communications
One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
12 Oct 2023
Hybrid work flexibility the leading driver underpinning successful work experiences
Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
10 Oct 2023
Teeing up tech at the Ryder Cup
In this week’s Computer Weekly, we go behind the scenes at golf’s Ryder Cup to see the tech firsts introduced to improve the fan experience. UK tech leaders explain why they feel ‘betrayed’ by the government’s net-zero policy changes. And we examine the governance challenges behind immerse technologies such as VR and the metaverse. Read the issue now. Continue Reading
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News
10 Oct 2023
IT and contact centre leaders embrace conversational AI or fear falling behind
Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
04 Oct 2023
Qualcomm looks to reshape digital world through spatial computing
Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
27 Sep 2023
workflow automation
Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules. Continue Reading
By- Mary K. Pratt
- Alexander S. Gillis, Technical Writer and Editor
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Definition
22 Sep 2023
real-time communications (RTC)
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency or transmission delays. Continue Reading
By- Kinza Yasar, Technical Writer
- Alissa Irei, Senior Site Editor
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News
20 Sep 2023
Zoom aims for contact centre boost with Workforce Engagement Management suite
Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
18 Sep 2023
FaceTime
FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices. Continue Reading
By- Katie Terrell Hanna
- Margaret Jones, Executive Editor
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News
13 Sep 2023
Storm-0324 gathers over Microsoft Teams
An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks Continue Reading
By- Alex Scroxton, Security Editor
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News
11 Sep 2023
Salesforce and Zoom embrace ethical hackers. You should, too
Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers Continue Reading
By- Alex Scroxton, Security Editor
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News
06 Sep 2023
CIO interview: Cynthia Stoddard, Adobe
Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools Continue Reading
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Feature
05 Sep 2023
Gearing up for the industrial metaverse
With the hype around the metaverse probably at an all-time low since the former Facebook invented it, it could be argued that its potential is at an all-time high. Where will this potential be exploited and though what tools? Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
05 Sep 2023
Zoom looks to transcend AI hype with Companion
Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
01 Sep 2023
Zoom takes Notes to collaboration suite
Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
31 Aug 2023
Teams unbundled in European economic community
Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams Continue Reading
By- Cliff Saran, Managing Editor
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News
31 Aug 2023
Cisco expands customer experience services portfolio
Lifecycle services technology launched to give businesses ability to align priorities with clear and measurable outcomes to ensure their technology investments support their business, technology and operational goals Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
30 Aug 2023
8x8 adds to AI self-service capabilities with voice interactions for customer assistant
Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
24 Aug 2023
Google bets on AI-backed cyber controls for Workspace users
Zero-trust and digital sovereignty controls are the focus of a series of enhancements being made for Google Workspace users Continue Reading
By- Alex Scroxton, Security Editor
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News
23 Aug 2023
Kura rolls out Avaya Enterprise Cloud to transform customer experience
UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
23 Aug 2023
Enterprise elevated in Zoom Q2
Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 Aug 2023
London calling as Zoom opens hub heralding new era of modern work
Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
11 Aug 2023
Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe
Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
10 Aug 2023
USDM Life Sciences grants Cloud Assurance Certification to PTC AR design kit
As it ramps up its foray into immersive technologies, engineering tech company sees AR development kit gain certification from compliance firm, allowing users to generate audit-ready documents to serve as regulatory evidence Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
10 Aug 2023
Cisco: Hybrid work needs to get better
Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace Continue Reading
By- Aaron Tan, TechTarget
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News
09 Aug 2023
Sourcewell awards Avaya unified communications and contact centre contract
Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations Continue Reading
By- Joe O’Halloran, Computer Weekly
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Podcast
08 Aug 2023
Podcast: File synchronisation benefits and use cases
If you’ve got the bandwidth and you need to share files or even synchronise virtual desktops, file synchronisation is worth a look. That’s the view of Peer Software CEO Jimmy Tan Continue Reading
By- Antony Adshead, Storage Editor
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Feature
04 Aug 2023
Zoom eyes up European opportunities
Zoom boasts a range of communications and collaboration products, and this portfolio is evolving into a broader-based business platform of interest to the enterprise market, with Europe set to be centre stage in this evolution Continue Reading
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Blog Post
02 Aug 2023
3-D content leaders align under Linux Foundation JDF
Pixar, Adobe, Apple, Autodesk and Nvidia have worked with the Joint Development Foundation (JDF), an affiliate of the Linux Foundation, to now announce the Alliance for OpenUSD (AOUSD). Presumably ... Continue Reading
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News
27 Jul 2023
European Commission starts investigation into Microsoft Teams bundling
The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules Continue Reading
By- Cliff Saran, Managing Editor
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News
17 Jul 2023
Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs
Cisco survey finds consumer expectations will reshape the needs and economics of the internet Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
17 Jul 2023
Zoom doubles down on customer experience in UCaaS play
Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market Continue Reading
By- Aaron Tan, TechTarget
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Feature
05 Jul 2023
Immersive technologies advance training and design
Building on a similar discussion on the emerging metaverse at the iconic cultural event a year ago, this year’s SXSW saw a select group of experts discuss how immersive technologies could be a driver for future societies Continue Reading
By- Martin Schwirn, Computer Weekly
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News
05 Jul 2023
Dassault Systèmes, Cranfield collaborate on 3DExperience centre of excellence
Partnership between tech firm and university aims to provide centre for experiential, lifelong learning with connected 3D engineering platform to accelerate digital and sustainable transformation of aerospace and defence industry Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
28 Jun 2023
Zoom brings together in-office, remote employees with Intelligent Director
Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
26 Jun 2023
Networking a reconfigured workspace
We find out how one company has optimised its network to support a post-pandemic work environment Continue Reading
By- Cliff Saran, Managing Editor
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News
23 Jun 2023
Investment in employee experience, cloud, AI drives greater customer experience
Study from global IT infrastructure and services company finds employee experience and customer experience gaining rapid recognition of their importance at board level, and as many as 95% of organisations see cloud enablement as vital in enabling outcomes Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 Jun 2023
Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences
Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 Jun 2023
Software spending grows fastest as finance firms spend $652bn on tech in 2023
Banks and investment firms are increasing their spending on IT despite gloomy economic outlook, but priorities have changed Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Jun 2023
Avaya deals Aces to boost customer experiences
Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Jun 2023
ServiceNow’s Bill McDermott: a ‘work in progress’
Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
19 Jun 2023
Avaya assures future-proof global communications with Enterprise Cloud
Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 Jun 2023
Qualcomm unveils video collaboration platform suite
Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
12 Jun 2023
Ofcom data stolen in MOVEit cyber attack
Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang Continue Reading
By- Alex Scroxton, Security Editor
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Definition
05 Jun 2023
Open Document Format (ODF)
The Open Document Format (ODF) is a zip-compressed, Extensible Markup Language (XML)-based, open source file format for saving and exchanging text, spreadsheets, charts, graphics and presentations. Continue Reading
By- Stephen J. Bigelow, Senior Technology Editor
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News
26 May 2023
Zoom kicks off year with solid revenue growth
Zoom posts results for first quarter of 2024 fiscal year, showing impressive increases in enterprise revenues and growth in number of customers Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
18 May 2023
Microsoft Office Delve
Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite. Continue Reading
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News
18 May 2023
PTC stitches the digital thread for tomorrow’s Industry 4.0 digital transformation
With the software-as-a-service genie well and truly out of the bottle, leading engineering design and manufacturing company outlines roadmap for next generation of digital transformation providing a more agile and collaborative environment of creativity Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
16 May 2023
Microsoft and Google go into battle for enterprise AI
In this week’s Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled their plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won’t work without cultural change as well. And we examine the emerging practice of FinOps as part of cloud automation projects. Read the issue now. Continue Reading
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News
12 May 2023
BT unveils secure networking service for UK business customers
UK’s leading telco teams with US cyber security company to launch secure software-defined networking service for business customers available on a managed services basis Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
12 May 2023
IT Priorities 2023: Budgeting for IT innovation
In spite of the economic slowdown, IT leaders are driving forward investments in IT Continue Reading
By- Cliff Saran, Managing Editor
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News
11 May 2023
Webex and Google drive improved collaboration capabilities
Collaboration arm of networking giant reveals enhanced relationship with IT behemoth centred on creating faster synergy offering seamless way to connect through meetings and messaging and to improve automotive meeting experiences Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
11 May 2023
CW EMEA: The future of work
In this month’s CW EMEA, we look at the future of work in Europe after the pandemic forced a change in entrenched human behaviour. For years, people talked about flexible working being the way forward, but scepticism within the management of large companies held it back. This all changed when Covid-19 began to spread out of control and governments and businesses quickly told people to work from home where possible. We also look at the increasing problem of IT failures in Dutch hospitals and how they are affecting patient care, highlighting the need to improve IT security in hospitals. Read the issue now. Continue Reading
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News
09 May 2023
IT Priorities 2023: Collaboration technologies to benefit from future of work investment drive
Research finds that as businesses settle into hybrid work, UCaaS and other collaboration technologies are regarded by IT professionals as crucial tool for driving employee productivity and workflow optimisation Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
05 May 2023
Welsh Water turns on CPaaS tap for enhanced customer experiences
Not-for-profit water company deploys CPaaS-based video comms services to optimise operations, budget control and solve customer issues more quickly Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
24 Apr 2023
IT Priorities 2023: Balancing end user productivity and IT budgets
End user computing is being driven by future of work initiatives to support hybrid work patterns Continue Reading
By- Cliff Saran, Managing Editor
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News
17 Apr 2023
Zoom looks to bolster employee experience with Workvivo acquisition
Latest part of continued expansion of communication and engagement platform sees acquisition of employee experience company to offer hybrid workers new ways to stay connected Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
13 Apr 2023
Webex brings cloud collaboration to US security and defence
Leading collaboration technology provider announces air-gapped trusted cloud for defence industry use case allowing teams to work together through modern meeting, chat and calling experiences on Webex app Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
12 Apr 2023
Stemmer Distribution optimises communications infrastructure
Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
11 Apr 2023
Ericsson: flexibility the new work-life currency
Study from Ericsson’s Consumer & IndustryLab reveals how employees and employers navigate the current work environment and their views on the future of work shaped by the pandemic, digitisation and the fluctuating labour market Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
05 Apr 2023
Disconnect emerges between UK management and employees on hybrid work
Study from leading business software company finds that while overwhelming majority of IT leaders say they are investing in improving the hybrid experience for their organisation, only half of workers think it’s enough and feel their productivity has suffered Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
30 Mar 2023
HP looks to lead with hybrid work collaboration and productivity portfolio
Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology Continue Reading
By- Joe O’Halloran, Computer Weekly
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Blog Post
29 Mar 2023
IFS Foundation drives open charitable work in Sri Lanka
IFS used its 2023 media tour programme this year to showcase the charitable work it carries out through the organisation’s own IFS Foundation. Deep in the rural and remote areas of Sri Lanka, IFS ... Continue Reading
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News
28 Mar 2023
Cisco enhances hybrid work with AI Webex innovations
Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
28 Mar 2023
Zoom announces AI-based collaboration smart companion
Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
27 Mar 2023
Tata unveils integrated, simplified cloud-based calling service for global enterprises
Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
23 Mar 2023
UK remote workers held back by poor tech, limited digital skills
Despite rapid adoption of hybrid working since Covid, research from Virgin Media O2 Business reveals organisations facing technical and personnel-related limitations in making third workspace pay off Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
22 Mar 2023
Anheuser-Busch InBev brews digital infrastructure with Orange
Global brewing giant partners with business services division of global telco company to help with digital transformation Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Mar 2023
Zoom strikes unified communications home run in MLB partnership
Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
17 Mar 2023
Microsoft trials ChatGPT to boost enterprise productivity
The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot Continue Reading
By- Cliff Saran, Managing Editor
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News
13 Mar 2023
8x8 aims to transform XCaaS customer engagement with AI
Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI Continue Reading
By- Joe O’Halloran, Computer Weekly