Collaboration software and productivity software
Collaboration software and productivity software go increasingly hand-in-hand as IT managers look to make better use of information and document sharing across their organisations. For many companies, Microsoft Office is already a standard tool for personal productivity, but tools such as social media, workflow and business process management (BPM) are important aspects of any collaboration software strategy. We look at the latest trends.
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E-Zine
11 May 2023
CW EMEA: The future of work
In this month’s CW EMEA, we look at the future of work in Europe after the pandemic forced a change in entrenched human behaviour. For years, people talked about flexible working being the way forward, but scepticism within the management of large companies held it back. This all changed when Covid-19 began to spread out of control and governments and businesses quickly told people to work from home where possible. We also look at the increasing problem of IT failures in Dutch hospitals and how they are affecting patient care, highlighting the need to improve IT security in hospitals. Read the issue now. Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
15 Nov 2024
RealWear looks to reshape industrial AR with Almer acquisition
In what is said to mark a pivotal moment in a key part of the spatial computing sector and boost frontline worker productivity, industrial wearable technology firm acquires manufacturer of ultra-compact, user-friendly AR headsets Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
06 Nov 2024
Oracle taps Vodafone Business to provide global IoT connectivity
Integrated communications and cloud services provider teams with operator’s internet of things division to bring connectivity to enterprise communications platform users Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
05 Nov 2024
Data bill aims to boost police and NHS productivity
In this week’s Computer Weekly, the government’s new data bill promises to improve productivity and efficiency for the NHS and police, but will it ensure privacy as well? We talk to Dell’s global CTO about how the IT giant sees the AI boom playing out. And we examine which industries stand to benefit most from the collaboration opportunities of virtual reality. Read the issue now. Continue Reading
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News
04 Nov 2024
Virgin Media O2 forges ahead with SME partnerships
UK operator launches new partnerships to benefit small business customers aiming to deliver more than just reliable connectivity and equip them with the technology, resources and networks to succeed Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
04 Nov 2024
Virtual collaboration within and across industries – promises and challenges
New technologies enable intuitive and realistic visual and auditory landscapes that put users within applications. We look at which industries will likely illustrate the impact of virtual collaboration in commercial environments Continue Reading
By- Martin Schwirn, Computer Weekly
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News
25 Oct 2024
Zoom launches version 2.0 of AI Companion
Version 2.0 of artificial intelligence assistant tool sees enhancements such as additional capabilities to help expand context, synthesise information and take action to give users time to focus on meaningful work and build connections Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
25 Oct 2024
Cisco looks to transform customer experiences with Webex AI Agent
Collaboration and customer technology arm of Cisco automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
24 Oct 2024
Kenyan workers win High Court appeal to take Meta to trial
Despite the company arguing that Kenyan courts have no jurisdiction over an American company, the Nairobi High Court has ruled that Meta must face more than 180 content moderators and data labellers in court over allegedly poor working conditions, negative mental health impacts, and loss of pay Continue Reading
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Feature
21 Oct 2024
Forrester: Tips for choosing a UCaaS provider
Forrester analysts assess the various options and licensing arrangements available for unified comms-as-a-service offerings Continue Reading
By- Will McKeon-White
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News
18 Oct 2024
Poor communication is biggest hurdle to business collaboration
Study finds firms are wasting hours of time to make a decision as a result of poor collaboration practices, with over two-fifths of workers having to redo work due to poor guidance on project requirements or miscommunication Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 Oct 2024
Gitex Global: Avaya augments CX role with AI-based Virtual Operations Manager
Virtual Operations Manager concept looks to highlight ‘art of the possible’, showing how human and AI collaboration can fundamentally alter the way customer experience is managed at the contact centre level Continue Reading
By- Joe O’Halloran, Computer Weekly
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15 Oct 2024
CX+EX=BG, with added AI: A winning formula for customer experience
Guaranteeing customer experiences of the highest level possible is one of the cornerstones of the modern business. Is there a magic formula? It could well be a combination of artificial intelligence and pixie dust Continue Reading
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15 Oct 2024
The future of collaboration in virtuality
The internet has introduced a host of applications to enable increasingly sophisticated collaboration across distances. Email catapulted economies into near real-time cooperation of teams, but new technologies promise to unleash immersive collaboration tools Continue Reading
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E-Zine
15 Oct 2024
A future of virtual collaboration
In this week’s Computer Weekly, we examine how immersive technologies such as augmented and virtual reality are set to transform workplace collaboration. We look at how AI is helping to deliver improvements in customer experience. And we analyse the problems in the Post Office project to replace its troubled Horizon IT system. Read the issue now. Continue Reading
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Feature
14 Oct 2024
The future of collaboration in virtuality
The internet has introduced a host of applications to enable increasingly sophisticated collaboration across distances. Email catapulted economies into near real-time cooperation of teams, but new technologies promise to unleash immersive collaboration tools Continue Reading
By- Martin Schwirn, Computer Weekly
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News
14 Oct 2024
How Zoom is charting its course towards an AI-first platform
Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals Continue Reading
By- Aaron Tan, TechTarget
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News
11 Oct 2024
Utelogy expands hybrid workforce tech integration with Logitech
Connected workspaces platform provider expands partnership with leading workplace productivity equipment manufacturer to offer ‘refined’ management of conference room devices Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
09 Oct 2024
Zoom expands AI Companion capabilities, adds customisation options
Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform Continue Reading
By- Aaron Tan, TechTarget
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News
27 Sep 2024
Digital customer experience critical for manufacturing, construction
Study finds desire to improve operational efficiency, digital transformation, changing customer expectations and competitive pressures driving a shift towards an enhanced digital customer experience in key industrial sectors Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
25 Sep 2024
Zoom enriches enterprise solutions offer
Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
24 Sep 2024
What is Microsoft SharePoint and its important features?
Microsoft SharePoint is a document management and collaboration platform that helps organizations oversee, control and work with archives, documents, reports and other content that is vital to their business processes. Continue Reading
By- Robert Sheldon
- Ben Lutkevich, Site Editor
- Jesse Scardina, News Writer
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Opinion
23 Sep 2024
Benioff’s Agentforce gambit might just work
At Dreamforce 2024 in San Francisco, Salesforce announced the potential for its customers to embed virtual agents on its platform, so avoiding what the supplier dubs DIY GenAI. Will it work? Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
20 Sep 2024
Instant messaging wins over in-person meetings for collaboration
Research from Zoom reveals that leaders and employees favour collaborating via instant messaging instead of in-person meetings Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Sep 2024
LG, Ricoh team up to bolster hybrid working digital transformation
LG and Ricoh to offer package of digital office solutions and services designed to boost productivity and deliver better user experiences Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
19 Sep 2024
Zoom and Mitel team to meet enterprise demand for AI unified comms
Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
19 Sep 2024
The flex to frontline hybrid working
Hybrid working is a reality for businesses everywhere. Research shows that just under two-thirds of employers offer frontline workers some form of time-based flexibility, yet many workers in this category feel less valued than desk-based colleagues Continue Reading
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News
18 Sep 2024
Dreamforce 24: Salesforce taps Nvidia to power Agentforce
At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service Continue Reading
By- Alex Scroxton, Security Editor
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News
17 Sep 2024
Microsoft adds $30-a-month business chat AI assistant to Copilot
The software giant has introduced AI-powered features, including Python code generation in Excel Continue Reading
By- Cliff Saran, Managing Editor
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News
16 Sep 2024
Slow, unreliable workplace broadband holds back London SMEs
Research from full-fibre broadband provider warns that small businesses in UK capital could be missing out on an estimated £28bn in annual revenue due to slow and unreliable workplace connectivity Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
12 Sep 2024
Data sharing for immigration raids ferments hostility to migrants
Data sharing between public and private bodies for the purposes of carrying out immigration raids helps to prop up the UK’s hostile environment by instilling an atmosphere of fear and deterring migrants from accessing public services Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Feature
02 Sep 2024
SD-WAN: The evolution continues
We go through the alphabet soup of secure networks, propelled by artificial intelligence and 5G, which have rejuvenated software-defined wide area network technology Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
27 Aug 2024
AI drives strong Zoom second quarter
Comms and collaboration service provider reveals robust first half of 2025 fiscal year, outperforming guidance across the board and with marked strength in large accounts Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Aug 2024
Zoom marks million milestone for webinar attendee capability
Zoom announces that it can now support seven-figure audiences for online conferences in use cases including enterprise, entertainment and public sector Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 Aug 2024
Cardiff schools turn PSTN switch-off into opportunity for improved agility
Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
07 Aug 2024
CX+EX=BG, with added AI: A winning formula for customer experience
Guaranteeing customer experiences of the highest level possible is one of the cornerstones of the modern business. Is there a magic formula? It could well be a combination of artificial intelligence and pixie dust Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
06 Aug 2024
Zoom claims AI-first as it debuts Docs on Workplace
Collaboration and conference technology and services provider launches first product from Workplace portfolio with generative artificial intelligence built in from the ground up to enable the next generation of team collaboration Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
01 Aug 2024
Businesses fail to deliver consistently positive customer experience
Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe they can deliver it Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
01 Aug 2024
Altair, LG extend connected vehicle infotainment tech lifespans
Collaboration between computational intelligence company and CE giant said to have seen complex fatigue analysis reduce development time for vehicle infotainment components by more than 20% Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
29 Jul 2024
AI ‘changing everything’ about customer experience
Study from customer experience technology provider reveals the profound effect AI is having in its industry, taking it beyond traditional, manual services to more advanced, technological-driven experiences Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
23 Jul 2024
Innovations to power secure-by-design development
Secure Code Warrior unveils technology designed to help CISOs and AppSec teams ensure their projects remain safe and free of coding errors and vulnerabilities – a big issue following the CrowdStrike incident Continue Reading
By- Alex Scroxton, Security Editor
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News
18 Jul 2024
DBS rolls out GenAI assistant for customer service teams
The CSO Assistant was built entirely in-house and uses a large language model tailored to local languages Continue Reading
By- Aaron Tan, TechTarget
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News
11 Jul 2024
Zoom unveils no-code workflow builder to boost workplace efficiency
Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
02 Jul 2024
Dassault Systèmes and Mistral AI team to accelerate edge AI generative economy
Leading provider of engineering design systems and artificial intelligence firm form partnership combining industrial ecosystem and frontier AI to industries in a trusted environment, to deliver secure, scalable, AI-driven services Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
27 Jun 2024
Hybrid workers call on employers to increase investment in connectivity
Survey reveals lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers, forcing a majority of employees to leave their office building simply to make a phone call Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
19 Jun 2024
HPE Discover 2024: Deloitte develops Gen AI industrial digitisation use case
Deloitte teams with enterprise networking firm on first use NVIDIA AI Computing by HPE product portfolio to help manufacturers build and operate secure-by-design manufacturing simulations Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
14 Jun 2024
The sustainable office in the age of hybrid work hotelification
For many, the phrase ‘hotelification’ may raise some hackles, yet in the context of the office, the concept has continued apace since the pandemic struck. The move towards creating a more sustainable workspace, however, remains rather more muted Continue Reading
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News
06 Jun 2024
Zoom opens immersive Experience Centre in London
Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
06 Jun 2024
UK firms still struggling to enable hybrid work
Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
05 Jun 2024
Collaboration suffers as businesses fail to adapt workplace technology
Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
05 Jun 2024
Cisco Live: AI to fuel Cisco mission to connect and protect everything
Networking giant plots future where harnessing the power of artificial intelligence and data will allow companies to connect and protect everything across a global network where data is the ultimate differentiator Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
04 Jun 2024
Cisco gears up to cash in on AI innovation and investments
Networking giant plots out artificial intelligence-powered future within networks to build digital resilience and offer secure visibility, observability and insight across digital footprints, with $1bn global AI investment fund Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
03 Jun 2024
McLaren Formula 1 Team revs up network security with Cisco
Legendary motor racing team expands global partnership with networking giant to accelerate network security for on-premise hardware and cloud-based software, including secure firewall and XDR Continue Reading
By- Joe O’Halloran, Computer Weekly
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Report
30 May 2024
Avaya ‘roaring forward’ in the age of experience
From beating the J-curve, riding the upward trajectory of a U-curve to a simple formula to drive business growth through enhanced customer experience. We report on the transformation taking place at Avaya Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
21 May 2024
Enterprise sector shines in steady Q1 for Zoom
Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
16 May 2024
Vodafone Business Ireland and RingCentral team for hybrid work collaboration
Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 May 2024
HP, Google bring Starline collaboration out of lab and into workplace
Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
14 May 2024
NHS trust dismisses governors who questioned allegations of email tampering
Two NHS trust governors who raised questions in a dispute over allegations of email tampering concerning whistleblower Peter Duffy have been dismissed after an investigation that followed their suspension Continue Reading
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Definition
07 May 2024
Slack software
Slack software is a cloud-based messaging application that enables the personnel in an organization to connect and collaborate. Continue Reading
By -
Definition
29 Apr 2024
interactive whiteboard
An interactive whiteboard, commonly known as a 'smartboard,' is an advanced display tool that operates interactively, either directly or through other devices, serving as a technological advancement over traditional whiteboards. Continue Reading
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News
23 Apr 2024
Vodafone Business aims to help SMEs boost productivity and security
Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
16 Apr 2024
Major UCaaS-related outages experienced by 97% of enterprises in 2023
Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
12 Apr 2024
Making hybrid working work
Out of all the many changes in business since the Covid pandemic, organisational stability has been among the most important, yet it is still generally understated. We look at what is happening in this key area Continue Reading
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Definition
12 Apr 2024
Microsoft Teams
Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing. Continue Reading
By- Scott Robinson, New Era Technology
- Luke O'Neill, Executive Editor
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News
11 Apr 2024
How GenAI use is evolving for Google Cloud customers
With more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond experimentation and are now building their own agents Continue Reading
By- Josh Osman, Computer Weekly
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News
10 Apr 2024
Salesforce helps customers establish bug bounty programmes
Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes Continue Reading
By- Alex Scroxton, Security Editor
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Feature
05 Apr 2024
GenAI provides future for connected engineering
Within knowledge work, it’s a rare individual who hasn’t yet come across the potential that generative AI technologies could bring to their industry. The world of engineering is now realising what GenAI can do Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
02 Apr 2024
Microsoft pushes Teams out of M365 and O365 bundle globally
Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off Continue Reading
By- Cliff Saran, Managing Editor
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News
27 Mar 2024
Avaya announces Zoom strategic partnership for collaboration
Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
27 Mar 2024
Cisco unveils enhanced collaboration tech for the hybrid workforce
Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
26 Mar 2024
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
26 Mar 2024
RingCentral looks to ‘reimagine’ business phone system with real-time AI
Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
25 Mar 2024
Vodafone Business aims to boost SME effectiveness with IT Hubs channel
UK IT experts and entrepreneurs are invited to join local franchise opportunity as part of strategic drive from Vodafone to help smaller businesses better manage their IT solutions Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Mar 2024
Global UCaaS market set for over 130 million users by 2028
Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Mar 2024
ServiceNow acquires 4Industry, EY Smart to boost smart industry
Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation Continue Reading
By- Joe O’Halloran, Computer Weekly
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Tip
13 Mar 2024
17 potential costs of shadow IT
Companies should be vigilant and consider the significant costs associated with shadow IT. Learn about these overlooked issues and how they affect the organization. Continue Reading
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News
07 Mar 2024
BA sets out plan to revamp IT, add AI and update website
Airline plans to migrate 700 systems to cloud and run custom version of Teams to support in-flight customer comms with ground staff Continue Reading
By- Cliff Saran, Managing Editor
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News
27 Feb 2024
Black Basta and Bl00dy ransomware gangs exploiting ConnectWise vulns
More ransomware gangs have been observed exploiting two dangerous vulnerabilities in ConnectWise ScreenConnect software, prompting new warnings for users to get patching Continue Reading
By- Alex Scroxton, Security Editor
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News
27 Feb 2024
Managers want generative AI, but workers need more help getting to grips with it
Staff given artificial intelligence guidelines are more likely to experiment with the technology than those who are given none, according to a survey Continue Reading
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E-Zine
27 Feb 2024
Microsoft’s ‘unfair’ cloud licensing under scrutiny
In this week’s Computer Weekly, we examine claims that Microsoft’s licensing policies are damaging competition in the cloud. Our latest buyer’s guide asks if hybrid cloud is now CIOs’ end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified communications market. Read the issue now. Continue Reading
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Blog Post
22 Feb 2024
Workday Ireland study tour 2024
Workday followed the growing cadre of technology organisations taking the (arguably somewhat progressive) approach to media and analyst relations by hosting a study tour of its Dublin headquarters ... Continue Reading
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News
20 Feb 2024
Telefónica, Matsuko launch holographic meeting experience
Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Feb 2024
Vodafone teams with vcita to boost small business digital productivity
Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
15 Feb 2024
Nokia intros first OT-compliant GenAI service for connected workers
Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
09 Feb 2024
Digital experience becomes new boardroom metric
Networking technology and services giant outlines new paradigm in experience economy, where next generation of chief digital officers demand unified understanding of every component of networked applications Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
08 Feb 2024
Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace
Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
06 Feb 2024
Cisco unveils innovations for observability as it looks to future networking vision
Networking and IT tech and services giant kicks off European flagship event with major enhancements to networking cloud vision, innovations in digital experience and user monitoring for cloud-native applications Continue Reading
By- Joe O’Halloran, Computer Weekly
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E-Zine
06 Feb 2024
Generative AI – an early adopter’s experience
In this week’s Computer Weekly, as IT leaders start to implement GenAI in their organisations, we look at the experiences of one early adopter. Our latest buyer’s guide examines the key security trends for 2024. And Microsoft’s head of identity talks about a future without passwords. Read the issue now. Continue Reading
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News
26 Jan 2024
8x8 enhances experience communications as a service suite
XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
22 Jan 2024
AI ushering new era of intelligent CX
Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm Continue Reading
By- Joe O’Halloran, Computer Weekly
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Definition
12 Jan 2024
SharePoint administrator
A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading
By -
News
10 Jan 2024
Poor tech kills hybrid work productivity
People who work from home say the IT they use is failing or performs poorly, which reduces their productivity, leading to hours of work lost Continue Reading
By- Cliff Saran, Managing Editor
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Feature
27 Dec 2023
Digital twins will change operations with use cases across industries
Digital twins are busily replicating real-world objects, processes and environments in the metaverse. Industrial and commercial applications are manifold, because the use potential of such digital twins is virtually unlimited, but technological, commercial and regulatory hurdles exist Continue Reading
By- Martin Schwirn, Computer Weekly
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Feature
21 Dec 2023
Digital twins to virtualise the world
The industrial metaverse and digital twins are related but are not necessarily the same – so where will digital twins play the most important role? Continue Reading
By- Martin Schwirn, Computer Weekly
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News
21 Dec 2023
Top 10 networking stories of 2023
This year has seen the continued adoption of software-defined wide area networks and secure access service edge as firms phase out multi-protocol label switching infrastructures, with artificial intelligence also stepping into the networking limelight Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
20 Dec 2023
Inside Zoom’s generative AI strategy
Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers Continue Reading
By- Aaron Tan, TechTarget
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E-Zine
19 Dec 2023
The ransomware threat to UK critical infrastructure
In this week’s Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We examine how AI tools are helping to enhance cloud security. And the CTO at jewellery retailer Pandora discusses organisational change in IT. Read the issue now. Continue Reading
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Feature
18 Dec 2023
How hybrid work patterns change end user computing
While some organisations have mandated that staff return to the office, many places still operate a hybrid policy – we look at the IT admin challenges Continue Reading
By- Cliff Saran, Managing Editor
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News
15 Dec 2023
Jaguar Land Rover taps Tata Communications to drive production
Car maker's new technology and connectivity framework is designed to power next-generation vehicle production by improving line performance and vehicle quality using AI and real-time data insights Continue Reading
By- Joe O’Halloran, Computer Weekly
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News
14 Dec 2023
Cisco eyes opportunities in AI, sustainability in Australia
Cisco is looking to tap opportunities in sustainability, AI and cyber security as it navigates Australia’s economic headwinds Continue Reading
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E-Zine
12 Dec 2023
Shaping the modern workplace
In this week’s Computer Weekly, we examine how the shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT. The emerging area of computational storage promises performance boosts for demanding workloads – we look at the challenges. And we find out how pandemic poster child Zoom plans to exploit generative AI. Read the issue now. Continue Reading