Business process management (BPM)
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.
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News
30 Oct 2024
How FPT Software is expanding its footprint in APAC
Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market Continue Reading
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News
28 Oct 2024
How Manulife is empowering sales and call centre agents with AI
Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes Continue Reading
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News
28 Feb 2019
APAC financial firms face roadblocks with RPA
IDC monitored the automation projects of over 30 early adopters of RPA in financial services and found that most were unable to scale up their implementations of the technology Continue Reading
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News
27 Nov 2018
High Court trial over Horizon computer system completes witness cross-examinations
The High Court trial in which subpostmasters are suing the Post Office has reached an important stage Continue Reading
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Feature
22 Nov 2018
Options for deferring or upgrading to S/4 Hana
Businesses on SAP ERP Core Component software will need to consider what they plan to do after 2025. We investigate the options open to them Continue Reading
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News
12 Nov 2018
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%
UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity Continue Reading
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News
18 Oct 2018
SAP Q3 2018: Cloud revenue up 39%
SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500 Continue Reading
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Feature
17 Oct 2018
Digital transformation makes team players of suppliers – caveat emptor
C-level executives organising digital transformation programmes prefer their suppliers to work as a single team. But it is not all plain sailing Continue Reading
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News
28 Sep 2018
Data analytics cuts queues and flight delays at Rome’s Fiumicino Airport
Aeroporti di Roma’s CIO, Emiliano Sorrenti, describes how the city’s main airport is using data analytics technology to reduce delays and queue times, securing it an industry award for customer service Continue Reading
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News
10 Sep 2018
Pladis aims to get closer to consumers with S/4 Hana
Pladis, a UK-based Turkish-owned multinational biscuit and chocolate maker, has turned to cloud-delivered SAP software to move from a product-focused to a customer-centric way of doing business Continue Reading
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News
21 Jun 2018
CDO interview: Andrei Belevtsev, Gazprom Neft
Russian oil giant will harness the latest technologies right across its business, says chief digital officer Continue Reading
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E-Zine
12 Jun 2018
How National Geographic uses tech to captivate its audience
In this week’s Computer Weekly, we find out how the world-famous National Geographic magazine is adapting to the digital age and using technology to better engage its audience. We ask what Microsoft’s $7.6bn acquisition of GitHub means for the open source community. And our latest buyer’s guide looks at the trends in developer tools. Read the issue now. Continue Reading
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News
07 Jun 2018
IT spending reaches 10-year high as CIOs struggle with digital technology strategy
IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies Continue Reading
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News
23 May 2018
Singapore to adopt European e-invoicing standard
The city-state is the first country outside Europe to embrace the Peppol e-invoicing standard to speed up business transactions and lower operating costs for SMEs Continue Reading
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News
02 May 2018
IFS 18 Atlanta: CEO Roos asserts customer focus with upgraded ERP suite
IFS uses 2018 world conference in Atlanta to launch upgrade of its enterprise resource planning suite, shepherded by new CEO Darren Roos Continue Reading
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News
24 Apr 2018
CenturyLink takes aim at APAC market post-Level 3 merger
The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region Continue Reading
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News
23 Apr 2018
Next generation of SCADA industrial controls will protect against cyber attack
Oil, energy and chemical companies are rethinking how to control big manufacturing plants, replacing expensive control technology with cheaper, more secure systems, taking their cue from biology Continue Reading
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Feature
12 Apr 2018
Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
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Opinion
10 Apr 2018
Driving digitisation: open standards in process automation
Organisations often can’t take advantage of advances in digital technology due to the lack of interoperability in their IT systems in different facilities, but open standards promise a way forward Continue Reading
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News
05 Apr 2018
The Hackett Group predicts rise of robotic process automation
RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks Continue Reading
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News
22 Feb 2018
Hana and S/4 users more sophisticated but beset by licensing doubts
Research sponsored by SAP consultancy Centiq finds SAP customers maturing their use of SAP Hana and S/4 Hana, but hindered by licensing concerns and dearth of skills Continue Reading
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News
02 Feb 2018
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system Continue Reading
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News
22 Jan 2018
2018 UK software budgets double for AI and blockchain
Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018 Continue Reading
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News
21 Jan 2018
Cloud firm speeds customer analytics with Pure Storage arrays
Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads Continue Reading
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Tip
16 Jan 2018
BPM market advances around AI, cloud technology
As AI, microservices and other emerging technologies transform the BPM industry, enterprises need to carefully navigate their business processes to the cloud to avoid GRC risks. Continue Reading
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News
12 Jan 2018
Telecoms industry at major tipping point
Communications service providers should gear up for a software-driven operations model and embrace microservices and DevOps to thrive in the digital economy Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
19 Dec 2017
Australia’s Kogan.com breaks IT silos
E-commerce company used to run separate systems across different business functions, but has implemented an SAP system to streamline operations Continue Reading
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E-Zine
09 Nov 2017
CW Benelux: Young wayward hackers could help fill Dutch IT skills gap
In this issue, read how an initiative in Rotterdam is helping young people get into the IT sector by targeting those overlooked by traditional methods. Also find out how Amsterdam’s Schiphol airport is utilising open source software to create and use a multi-cloud platform with an open API, and how the Netherlands’ Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system. Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
16 Oct 2017
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading
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News
02 Aug 2017
Fruit firm W B Chambers uses IFS suite to grow business
W B Chambers, a Kentish fruit farm, has chosen IFS to support its business growth and to guard against the labour pool uncertainties of Brexit Continue Reading
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News
25 Jul 2017
AA Ireland turns to predictive analytics in fraud crackdown
Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA Continue Reading
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News
10 Jul 2017
Experian admits mobile and online issues after system upgrade
Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading
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News
20 Jun 2017
NTT Docomo turns to SAP Hana to boost customer experience
Japanese telco NTT Docomo rolls out in-memory database in eight months to analyse data from retail outlets and customer call centres in a bid to improve service levels Continue Reading
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News
16 Jun 2017
Greggs bakes in business change programme with SAP
UK baker and food-to-go retailer says it has significantly advanced its business change programme with a full panoply of SAP software Continue Reading
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News
08 Jun 2017
Smart farming, IoT only way to feed growing population, says Beecham report
A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
24 Apr 2017
Motorola brings big data digital evidence service to UK police forces
Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure Continue Reading
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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News
22 Feb 2017
Corporate IT Forum aims to fill gap in discipline of SRM
Forum to fill supplier relationship management gap opened up by growing centrality of IT to business, and transitions to cloud Continue Reading
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News
20 Feb 2017
Sweden uses Minecraft for urban planning
Swedish National Land survey has put its maps on Minecraft to promote its work Continue Reading
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News
13 Feb 2017
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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News
07 Dec 2016
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading
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News
18 Nov 2016
Nestlé picks Telefónica to build IoT for coffee machines
Nestlé’s professional business services unit will incorporate internet of things technology into its coffee machines in pursuit of greater efficiency and customer satisfaction Continue Reading
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News
07 Nov 2016
Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue
$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications Continue Reading
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News
25 Oct 2016
Virgin Atlantic finds community benefit with Salesforce
Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software Continue Reading
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News
20 Oct 2016
Diageo opts for additional services centre in Bangalore
Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore. Continue Reading
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News
26 Jul 2016
Tel Aviv Stock Exchange centralises functions with ERP
The Tel Aviv Stock Exchange has installed first ever ERP system. CIO Eldad Hershtig explains his strategic choices and implementation path Continue Reading
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Feature
13 Jul 2016
CIO Interview: Graeme Hackland, Williams Martini Racing
Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading
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News
08 Jul 2016
New Jersey turns to technology to keep offenders out of jail
New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard Continue Reading
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News
19 May 2016
ING Turkey uses digital technology to improve services and grow customer base
Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices Continue Reading
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News
22 Apr 2016
France takes the lead in the global open data race
The appointment of a chief data officer (CDO) has already seen the nation create five different types of economic and social value Continue Reading
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Feature
04 Mar 2016
Combine data mining and simulation to maximise process improvement
Data mining and computer simulation can be used together to better model and improve industrial processes, city development and other complex systems Continue Reading
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News
22 Jan 2016
Crunch time for Australian CIOs as analytics platforms drive strategy in 2016
CIOs in Australia and elsewhere will be expected to deploy technologies that promise to help them get more from the information they own Continue Reading
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News
23 Nov 2015
SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana
Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project Continue Reading
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Feature
20 Nov 2015
First steps taken on 'omni-channel' customer experience
The future customer experience might be personalised, but there is a long road ahead yet Continue Reading
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Feature
17 Nov 2015
Does Cambridge University Hospital’s Epic project indicate NHS lacks capacity?
Cambridge University Hospitals NHS Foundation Trust’s £200m eHospital project was seen as a model of how an NHS trust could revolutionise its IT, autonomously. A tale of over-ambition? Continue Reading
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News
07 Oct 2015
Singapore and UK researchers investigate privacy in big data era
Academic organisations in Singapore and the UK collaborate on the privacy questions raised by big data and the cloud Continue Reading
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Feature
05 Oct 2015
Ford reduces injuries with virtual assembly programme
Ford is using computer-aided design to help reduce cases of productivity-sapping musculoskeletal disorders caused by the labour process Continue Reading
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News
03 Sep 2015
Al Rayan Bank finds business agility in cloud applications
Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility Continue Reading
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Feature
03 Sep 2015
Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
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News
23 Jul 2015
Software project will save Ford tens of millions a year in car repair bills
Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading
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News
23 Jun 2015
Pharmaceutical companies use BPM to cut cost of clinical trial drugs
Pharmaceutical companies have developed an IT system to secure the supply of medicines they need for clinical studies, saving hundreds of thousands on their drugs bill in the process Continue Reading
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News
19 Jun 2015
Google eyes Tesco’s customer analytics arm Dunnhumby
Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard Continue Reading
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News
17 Jun 2015
Royal Bank of Scotland goes back to 1970s values with big data
RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading
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Feature
18 May 2015
Augmented reality business applications start to get real
Augmented reality applications have tended to be gimmicky marketing wheezes, but firms are starting to explore their business potential Continue Reading
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News
11 May 2015
Wearable technology to transform laggards in insurance industry
Wearable and other smart technologies set to transform the insurance industry in the next three to five years Continue Reading
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Feature
25 Apr 2015
Bill Binney, the ‘original’ NSA whistleblower, on Snowden, 9/11 and illegal surveillance
Always a patriot: Computer Weekly talks to Bill Binney, the senior NSA official who blew the whistle before Edward Snowden Continue Reading
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News
24 Mar 2015
Swarovski opts for cloud HR to move function to strategic level
Swarovski’s move to cloud HR system demonstrates its desire to move HR from an operational function to a strategic level Continue Reading
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Feature
13 Mar 2015
How building information modelling is changing the construction industry
The Cabinet Office says that by 2016, “collaborative 3D building information modelling will be required on all government projects” Continue Reading
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News
24 Feb 2015
London’s Air Ambulance swaps A-Z maps for mobile apps
London’s Air Ambulance has halved emergency dispatch times through an incident information and routing app from Mubaloo Continue Reading
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Feature
29 Jan 2015
What are the options for electronic patient records in the NHS after NPfIT?
Many hospitals lack comprehensive electronic patient record (EPR) systems. What are the options now, in the wake of the NPfIT disaster? Continue Reading
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News
22 Jan 2015
Case study: Antwerp port boosts profits with activity-based management software
How the Antwerp Port Authority has improved its business processes with SAS software Continue Reading
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News
17 Dec 2014
Cabinet Office begins procurement for next stage of Gov.uk Verify
The Cabinet Office has submitted a tender notice for a £150m three-year framework for the provision of identity assurance services Continue Reading
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Feature
10 Dec 2014
Dutch organisations gradually take up cloud HCM software
While organisations in the Netherlands tend to use the traditional HR modules of the large software packages, some diversity is beginning to emerge Continue Reading
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News
08 Dec 2014
M&S turns to predictive analytics to keep shelves stocked over Christmas
Marks & Spencer is using predictive analytics to keep shelves stocked with mince pies and turkeys over Christmas. Continue Reading
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News
27 Nov 2014
CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s
While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading
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News
04 Nov 2014
Airbus interview: research, innovation and the future of aviation
IT plays a substantial role in creating the aircraft of the future, with research and innovation at the core of the Airbus business strategy Continue Reading
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News
31 Oct 2014
Ipswich hospital improves healthcare service with Esri data visualisation
Health pilots location-based technology that delivers data visualisation Continue Reading
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News
30 Oct 2014
Problems surface as first users attempt to use Gov.uk Verify
Problems have surfaced as users try to use Gov.uk Verify to prove their identities Continue Reading
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Feature
30 Oct 2014
How the BBC became digital in three-and-a-half years
The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading
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News
20 Oct 2014
Disney spreads the magic through wearable technology
The Walt Disney Company is using wearable technology to improve customer experience and engage with visitors Continue Reading
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News
16 Oct 2014
Comic Relief’s digital challenge: talent, data and the No Make-Up Selfie
Social media campaigns such as the No Make-Up Selfie and the Ice Bucket Challenge threaten charities such as Comic Relief with their digital reach Continue Reading
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Photo Story
01 Oct 2014
Oracle Openworld 2014
Every September, San Francisco plays host to Oracle’s user conference, where customers, users and developers descend on the city to learn the latest on the supplier’s products and services. Continue Reading
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News
15 Sep 2014
Clarks shoes steps into digital
Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month Continue Reading
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News
12 Sep 2014
Retailers need to adopt ‘fail fast’ attitude to technology
Retailers experimenting with digital technologies must take a “fail fast” approach so they can deliver new innovations quickly Continue Reading
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News
11 Sep 2014
Boots to roll out real-time stock visibility in coming weeks
Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana Continue Reading
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News
09 Sep 2014
EY seeks tech startups to address challenges of right to be forgotten
Professional services firm Ernst & Young is looking for startups to find technology solutions to the ‘right to be forgotten’ regulation Continue Reading
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News
04 Sep 2014
Ordnance Survey to release open data on green spaces
The Ordnance Survey is to release information and statistics on green space in England and Wales as open data Continue Reading
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News
08 Aug 2014
Why John Linwood is not to blame for BBC’s failed technology project
Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading
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News
22 Jul 2014
NAO reveals Home Office spent £347m on failed ICW programme
The Home Office spent £347m closing its Immigration Case Work programme, which was supposed to replace legacy databases Continue Reading
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Photo Story
01 Jul 2014
Wimbledon bunker tour: The IT behind the tennis championships
Computer Weekly goes behind the scenes at Wimbledon to investigate the technology supporting of one of the biggest tennis championships Continue Reading
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News
30 Jun 2014
The CIO Playbook – Innovation
Nicholas R. Colisto describes a comprehensive practical method to tap into your company's reservoir of innovation to solve real business problems in this extract from his book. Continue Reading
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Feature
24 Jun 2014
Unilever puts SAP at the captain’s table
Consumer goods company Unilever works hand in glove with SAP in “speeding up its growth”, according to senior executives at the two firms Continue Reading
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E-Zine
23 Jun 2014
Betting on World Cup success
In this week’s Computer Weekly, we talk to gambling site Betfair about the IT challenges of preparing for the football World Cup. We examine the strategy of cloud software pioneer Salesforce.com as it grows its role in the IT department. And we explain erasure coding – an emerging method for protecting storage hardware. Read the issue now. Continue Reading
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News
16 Jun 2014
Travel group Expedia aims to predict your holiday plans
Travel group Expedia is developing technology that will predict the needs of its customers before they call about their travel plans Continue Reading
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News
30 May 2014
IT supplier insolvencies fall for first time as economy recovers
Technology companies have reached a turning point as insolvencies fall for the first time in 2014 Continue Reading
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E-Zine
01 May 2014
CW Europe – May 2014 Edition
This issue of CW Europe looks at how European Union (EU) countries vary in sharing patient records and exchanging data. Continue Reading
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News
12 Mar 2014
Analytics across the ecosystem
Analytics is a key enabler for life sciences and healthcare organizations to create better outcomes for patients, customers and other stakeholders across the entire healthcare ecosystem, according to this research from IBM. Continue Reading