Business process management (BPM)
Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value.. See complete definition.
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News
30 Oct 2024
How FPT Software is expanding its footprint in APAC
Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market Continue Reading
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News
28 Oct 2024
How Manulife is empowering sales and call centre agents with AI
Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes Continue Reading
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News
22 Feb 2022
Software AG executives trumpet progress on Helix growth plan
Software AG’s executive team has confirmed progress on a cloud-oriented growth strategy named Helix, launched in 2019 and bolstered by 2021 investment by US technology firm Silver Lake Continue Reading
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News
15 Feb 2022
The Citrix deal and what it means for Tibco
The investment firm behind Tibco has been on a spending spree, bolstering its product portfolio and offering new ways to access and connect to data Continue Reading
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E-Zine
14 Feb 2022
On a mission to track space junk
In this week’s Computer Weekly, we talk to the space experts tracking orbital debris using graph database technology. We meet the startups taking very different approaches in trying to develop commercial quantum computers. And we ask why it’s so difficult to build a data science team and how to overcome the challenges. Read the issue now. Continue Reading
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News
24 Jan 2022
Heathrow Airport takes to the cloud with Oracle Fusion Applications
Airport has implemented a full spread of Oracle Cloud Applications, including ERP and HCM, as it looks to recover from the pandemic Continue Reading
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News
14 Jan 2022
Twinings selects Rise with SAP to simplify its business brew
Tea company Twinings Ovaltine has chosen SAP’s Rise subscription service to simplify its relationship with the supplier and focus on future growth Continue Reading
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Blog Post
11 Jan 2022
B2B tech skills as the Cinderella of public policy
When government ministers or their policy wonks think of technology and the economy, you can virtually guarantee they are thinking of consumer tech companies, mostly from the west coast of the US. ... Continue Reading
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News
06 Jan 2022
How far has Saudi Arabia come with open data?
While clearly on the right path, Saudi Arabia still has a lot to do before it reaps the full benefits of open data Continue Reading
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News
29 Dec 2021
Top 10 business applications stories of 2021
2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers Continue Reading
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Definition
22 Dec 2021
BPEL (Business Process Execution Language)
BPEL (Business Process Execution Language) is an XML-based language that allows web services, APIs and human processes in a service-oriented architecture (SOA) to interconnect and share data in a business workflow. Continue Reading
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E-Zine
20 Dec 2021
CW APAC: Expert guide to cloud migration
Organisations are increasingly moving their workloads to public cloud. In this handbook, focused on cloud migration in the Asia-Pacific region, Computer Weekly looks at the key strategies to follow, how HPE has transitioned into an as-a-service company, the adoption of cloud in Australia and why VMWare’s chief technology officer endorses a cross-cloud approach Continue Reading
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News
20 Dec 2021
Finnish government launches digital economy transformation projects
The Finnish government launches two transformation projects as part of the country’s mission to pioneer a digital economy Continue Reading
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News
07 Dec 2021
IT Priorities 2022: ERP gets back on the horse
Automation and going cloud-first have gained significant interest for enterprise software and data management investment in the UK, according to the annual TechTarget/Computer Weekly IT Priorities 2022 survey Continue Reading
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News
05 Dec 2021
Australia’s NSW to build A$40m digital twin
The spatial digital twin brings together government data sources to provide insights for urban planners and residents to support decision-making and see into the future Continue Reading
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News
29 Nov 2021
NetSuite CEO Goldberg: Growth companies nimble for post-Covid normality
Evan Goldberg, executive vice president of Oracle NetSuite, reflects on the post-Covid-19 pandemic economy through the prism of the Oracle-owned SaaS company Continue Reading
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Opinion
25 Nov 2021
Harness data to make better business conversations
Productive business conversations require a data culture underpinned by data literacy and balanced by humanistic values Continue Reading
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News
24 Nov 2021
Societe Generale accelerates data and artificial intelligence strategy
French investment banking giant increases its focus on data and artificial intelligence as digital transformation matures Continue Reading
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Feature
08 Nov 2021
Mining for intelligence: Why business process intelligence makes for agility
Business process improvement is a never-ending quest for betterment that can be lit up by a new generation of process mining software. We take a deep dive Continue Reading
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Opinion
07 Nov 2021
Reaching the data gold standard: dream or reality?
The pandemic has forced businesses to adopt digital technology at a record pace but most organisations find themselves at the beginning of a long journey towards making the most of their data Continue Reading
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News
24 Oct 2021
The future of data analytics
The rise of no-code and event-driven architectures are among the developments that will shape the future of data analytics, according to Tibco’s regional chief technology officer Continue Reading
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News
04 Oct 2021
How GYG Singapore moved to paperless contracts
The Singapore franchisee of Mexican cuisine specialist Guzman y Gomez has turned to electronic agreements and digital signatures to ease the administrative burden on its HR team Continue Reading
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Blog Post
23 Sep 2021
The Wikipedia Effect on digital transformation: collaboration not dictatorship
This is a guest blogpost by Gero Decker, General Manager SAP Business Process Intelligence & Co-founder of Signavio. Despite the growing importance of successful digital transformation, a ... Continue Reading
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News
22 Sep 2021
Dreamforce 2021: Benioff declares Salesforce as net zero and Slack ubiquitous across stack
Marc Benioff, CEO and chair of Salesforce, declares his company net zero in a keynote at Dreamforce 2021 in San Francisco, alongside update on Slack integrations Continue Reading
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News
13 Sep 2021
RPA adoption still in its infancy in Asia-Pacific
While there have been successful deployments of robotic process automation in mature markets, adoption of the technology is largely in its infancy across Asia-Pacific, says a regional Blue Prism executive Continue Reading
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News
24 Aug 2021
Inchcape picks Rise with SAP on Google Cloud to motor on digital
Auto sector company Inchcape has chosen SAP’s Rise service on Google Cloud to drive forward its digital transformation programme Continue Reading
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Feature
17 Aug 2021
APAC buyer’s guide to robotic process automation
In this buyer’s guide on RPA, we look at where the technology fits into the broader automation landscape, and other purchase and implementation considerations Continue Reading
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News
13 Aug 2021
How to get API deployments right
Application programming interfaces are not the panacea for digital transformation and could even lead to escalating costs for problems that are better addressed through integration Continue Reading
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News
04 Aug 2021
Fred IT replaces paper prescriptions with QR codes
Fred IT’s eRX Script Exchange is now used by 21,000 doctors and 95% of Australian pharmacies, delivering more than 11 million digital prescriptions by July 2021 Continue Reading
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News
28 Jul 2021
BEIS replaces Excel-based grant system with data management portal
The Department for Business, Energy and Industrial Strategy is replacing an Excel-based system for grant applications with a data management system built by Aiimi Continue Reading
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News
27 Jul 2021
Digital manufacturing industry gets £53m government funding boost
Money will be used to create five digital manufacturing research centres, a digital supply chain innovation hub and to fund 37 industry projects Continue Reading
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News
23 Jul 2021
SAS steps up free data skills programme for job seekers
SAS has expanded its free data skills for jobseekers’ programme, aiming it at people who have been adversely affected by the economic fallout from the Covid-19 pandemic Continue Reading
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News
21 Jul 2021
SAP Q2 2021: revenue down 1%, 600 new S/4 Hana signups
SAP has reported second-quarter 2021 revenue of €6.669bn, down 1% on the same year-ago quarter. Cloud revenue has increased by 11% to €2.276bn, just over one-third of the total, and 250 customers claimed for new Rise with SAP package in the quarter Continue Reading
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News
21 Jul 2021
Interview: Chano Fernandez, co-CEO of Workday – a European co-helming a Californian enterprise
Chano Fernandez, co-CEO of Workday, explains how the company’s storied and humane employee culture needs constant tending, and looks forward to a post-Covid acceleration Continue Reading
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News
07 Jul 2021
Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work
Salesforce Service Cloud CEO Clara Shih has returned to the supplier after a period as a founder CEO and sees the future of contact centre and field service with relatively fresh eyes Continue Reading
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Blog Post
02 Jul 2021
Why and how RPA differentiation must advance beyond hype
This is a guest blogpost by Jason Kingdon, chairman and CEO, Blue Prism Robotic Process Automation’s potential to transform the way we work means every technology vendor under the sun is now ... Continue Reading
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News
21 Jun 2021
New lab to bolster Singapore’s Industry 4.0 capabilities
Singapore’s Agency for Science, Technology and Research teams up with local manufacturing software company to make Industry 4.0 capabilities more accessible to manufacturers Continue Reading
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Blog Post
10 Jun 2021
Throwback Thursday: The business change agenda
It might come as a shock to some people in marketing to find that business transformation, or "business change" as I prefer to call it, is neither new nor driven solely by digital transformation ... Continue Reading
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Feature
09 Jun 2021
Covid-accelerated recruitment digitisation to gain sophistication with hybrid models
Recruitment has had to go remote and digital during the Covid-19 pandemic crisis and looks set to fill out and become more sophisticated as hybrid models of working emerge Continue Reading
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News
03 Jun 2021
Sapphire 2021: Klein vaunts rebooted Ariba business network as sustainability driver
At the virtual Sapphire 2021 conference, SAP CEO Christian Klein trumpeted the supplier’s procurement network, Ariba, as the core of a revamped global engine for promoting sustainable economic growth Continue Reading
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News
12 May 2021
Engineering firm Briggs of Burton maps global expansion with SAP’s Rise service
Briggs of Burton, an engineering firm that makes hygienic equipment for drinks, food and pharmaceutical companies, has chosen SAP’s Rise service to guide its global expansion, initially in China Continue Reading
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News
07 May 2021
Monmouthshire County Council digitises HR with Zellis cloud
Monmouthshire County Council is using a cloud HR system from Zellis as part of its digital transformation programme, aimed at being lean and agile Continue Reading
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Podcast
27 Apr 2021
Uber drivers’ resistance and the gig economy – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly and Brian McKenna are joined by Sebastian Klovig Skelton to discuss the legal campaign by Uber drivers for the right to be recognised as workers Continue Reading
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News
22 Apr 2021
SAP Q1 2021: Revenue nudges up 2% year-on-year, S/4 adoption up 2.5% on prior quarter
SAP has reported first quarter 2021 revenue of €6.35bn, up 2% on the same year-ago quarter. Cloud revenue has increased by 1% year-on-year, and S/4 adoption is up 2.5% on the previous quarter Continue Reading
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News
16 Apr 2021
SAP users identify data skills shortage as importance of analytics spikes
Research from the SAP UK & Ireland User Group has demonstrated a data skills dearth among users and a delay in using the SAP Hana in-memory database until full S/4 Hana ERP implementations Continue Reading
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News
15 Apr 2021
Uber ordered to reinstate six drivers fired by automated process
A default judgment handed down by Dutch court has ordered Uber to reinstate six drivers with compensation following unevidenced accusations of fraud and automated firing via algorithm Continue Reading
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News
30 Mar 2021
Executive interview: Tearing down data silos
Alteryx’s senior vice-president for Asia-Pacific addresses some misconceptions about data analytics and what the company is doing to stake a bigger claim on the market Continue Reading
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News
29 Mar 2021
CW Innovation Awards: How DBS is transforming credit processes
DBS Bank’s credit architecture programme has digitised and reimagined credit processes through a unified platform that has improved the productivity and efficiency of its credit teams Continue Reading
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News
24 Mar 2021
Covid-torn supply chains speed cloud adoption, says Oracle’s Miranda
Second wave of pandemic has seen some Oracle customers speed up adoption and others attend to some enterprise software housekeeping Continue Reading
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News
11 Mar 2021
Oracle Q3, 2020-21: Revenue growth of 3% backdrop to Ellison attack on SAP
Chairman and CTO Larry Ellison launches competitive attack on SAP as Oracle’s third-quarter results show revenue growth of 3% Continue Reading
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Feature
19 Feb 2021
Gaurav Dhillon: Silicon Valley is poised to grow up to seize a more spiritual future
Gaurav Dhillon, co-founder of Informatica and founder CEO at SnapLogic, comes from a generation of Silicon Valley Indian immigrants who followed a scholarship route and have helped to shape the area’s tech companies. Here he reflects on his career and the region’s future Continue Reading
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News
18 Feb 2021
City of Helsinki adopts MyData principles to improve digital services
Principles on the use of personal data for the benefit of society will guide Finnish capital’s ambitious digital plans Continue Reading
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News
14 Feb 2021
Cancer Council NSW fixes data silos in integration move
The Cancer Council in New South Wales has integrated its core systems to eliminate data silos and improve productivity Continue Reading
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News
04 Feb 2021
UiPath hires former cloud executive to head APAC business
Former Google and AWS executive Rick Harshman will lead UiPath’s business in Asia-Pacific, where adoption of robotic process automation is growing Continue Reading
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News
29 Jan 2021
SAP full-year 2020: Revenue down 1%, cloud growth up 17%
SAP has announced full-year 2020 revenue down 1%, but with cloud growth of 17%, as it divests Qualtrics as a subsidiary. S/4 Hana customer base up 16% to 16,000 Continue Reading
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Blog Post
28 Jan 2021
How to thrive in the post-Covid world – 5 tips for success
This is a guest blogpost by Gordon Wilson, CEO, Advanced It would be an understatement to say that Covid-19 has disrupted the way the world does business. How we now operate has to be set in a new ... Continue Reading
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News
28 Jan 2021
SAP launches ‘Rise’ business transformation as a service
SAP CEO Christian Klein announces business transformation as a service package, dubbed Rise Continue Reading
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Blog Post
14 Jan 2021
Business performance management 14 years on: still chasing the real-time dream
As our contribution to the bit of fun that is Throwback Thursday, we're taking a regular stroll in the Freeform Dynamics archives. “Continuous innovation and real-time steering are needed in the ... Continue Reading
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News
13 Jan 2021
South Central Ambulance Service drives out of Covid data fog with Qlik
Ambulance service’s business intelligence has come into its own during the coronavirus crisis, helping the managers behind the paramedics to deliver the service with fast data flows and joined-up datasets Continue Reading
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Tip
04 Jan 2021
BPM vs. BPA: The differences in strategy and tooling
The differences between BPM and BPA come down to process complexity, an organization's proficiency with software code and how quickly the business must see ROI. Continue Reading
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News
02 Dec 2020
Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020
Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event Continue Reading
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Blog Post
20 Nov 2020
CTRL, ALT, REPEAT – Why short-sighted digitisation strategies may see businesses revert to analogue
This is a guest blogpost by Stuart Bernard, Iron Mountain’s VP of Digital Solutions. In it he writes about a new study suggesting Covid-driven digitisation of business processes could be ... Continue Reading
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Podcast
27 Oct 2020
Death of tech startups in pandemic. Bolstering diversity – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss the collapse of UK tech startups in the wake of the pandemic, driving diversity, and SAP’s ‘5 & 5 by 25’ procurement pledge Continue Reading
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News
19 Oct 2020
How SATS is streamlining procurement
Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’ Continue Reading
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Feature
25 Sep 2020
Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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E-Zine
21 Sep 2020
Can Arm stay strong under Nvidia?
In this week’s Computer Weekly, we examine the implications of the controversial acquisition of UK chip leader Arm by US rival Nvidia. Black Lives Matter has raised awareness of social inequalities, but is the tech sector becoming more diverse? And we ask if business software can learn from the addictive nature of social apps. Read the issue now. Continue Reading
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News
13 Aug 2020
Singapore firms struggle with RPA roll-outs
Almost three-quarters of Singapore business leaders say their organisations are facing difficulties in scaling up their implementations of robotic process automation Continue Reading
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News
28 Jul 2020
Why supply chain visibility is key to APAC retailers
Having complete visibility over the supply chain will enable retailers to tide over the Covid-19 coronavirus pandemic and transform their businesses Continue Reading
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Blog Post
21 Jul 2020
Making efficiency the new normal: end-to-end automation in financial services
This is a guest blogpost by James Loft, COO, Rainbird. If 2020 has been anything so far, ‘unpredictable’ is as good a descriptor as any. The financial services sector has suffered disrupted supply ... Continue Reading
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Blog Post
21 Jul 2020
The automation revolution is happening now
This is a guest blogpost by Jason Kingdon, Chairman & CEO of Blue Prism And it's raining RPA [Robotic Process Automation]… IBM's announcement that they are acquiring a Brazilian Robotic Process ... Continue Reading
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Feature
09 Jul 2020
How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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News
11 Jun 2020
How Informa Markets cohered customer data as it absorbed UBM merger
Trade show organiser Informa Markets turned to Collibra software as it sought to improve data quality while making marketing communications more targeted and precise Continue Reading
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News
01 Jun 2020
Employees must be consulted on technologies monitoring the return to work
Experts say the workforce must be ‘in the room’ and given a meaningful say about technologies introduced to monitor their return to work following the Covid-19 pandemic Continue Reading
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E-Zine
14 May 2020
CW APAC: Trend Watch – business response to coronavirus
With countries the world over reeling from the Covid-19 coronavirus outbreak, which has meant sweeping changes both economically and socially, Computer Weekly looks at how firms in the Asia-Pacific region have adapted to what has so quickly become the new normal. Continue Reading
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News
17 Mar 2020
How Malaysia’s Affin Hwang is harnessing data analytics
The Malaysian financial institution has been tapping data analytics to better profile its customers, increase sales leads and identify new customer segments Continue Reading
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Blog Post
16 Mar 2020
Coronavirus: Get ready to mobilise IT
As major cities around Europe enter the lockdown phase of the Covid-19 pandemic, people will increasingly rely on online services to stay in touch and to order groceries and other essentials. On ... Continue Reading
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News
04 Mar 2020
IT Priorities 2020: UK business applications investment in AI gathers steam
Artificial intelligence intensifies as an investment area for UK IT buyers, while cloud delivery is coming to ERP as well as other applications Continue Reading
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News
02 Mar 2020
Volvo Group motors beyond annual performance review with Cornerstone
Volvo Group has broken with its traditional annual performance review process in order to stoke entrepreneurialism, says Bahar Rasouli, director of global people performance Continue Reading
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Feature
20 Feb 2020
How HR robotics can be good for people
The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show Continue Reading
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News
19 Feb 2020
Dutch tech firm transforms real-life football through video game concept
Tech company that helped the Belgian football team in the last World Cup is changing the way footballers are scouted and teams are trained Continue Reading
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News
20 Jan 2020
Russia’s VTB and Rostelecom focus on big data
Russian financial services and telecoms enterprises to create a platform that will allow them and other organisations to utilise big data technology Continue Reading
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Blog Post
17 Jan 2020
Business AI needs to focus on psychology, not technology
There's no doubt now that AI works, and it can work very well indeed – as a technology, at least. And as one of our recent research projects reported, AI-based machine learning (ML) is increasingly ... Continue Reading
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News
30 Dec 2019
Top 10 information management stories of 2019
Here are Computer Weekly’s top 10 information management stories of 2019 Continue Reading
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News
05 Dec 2019
London mayor Sadiq Khan opens Salesforce’s Ohana floor
Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme Continue Reading
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News
21 Nov 2019
HSBC builds API digital platform with MuleSoft to forward open banking
At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities Continue Reading
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Feature
07 Nov 2019
Satellite firm SES saves millions with cloud project management tools
Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Continue Reading
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News
10 Sep 2019
Brexit disrupts FCA exploration into data use in wholesale banking
The extra work for banks due to Brexit preparations has caused a delay to FCA work on the use of data in the wholesale banking sector Continue Reading
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News
10 Sep 2019
How Zuellig Pharma is fighting fake drugs with blockchain
The Asia-Pacific pharmaceutical giant is using a blockchain platform from SAP to help consumers identify the provenance of medicine Continue Reading
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Tip
29 Aug 2019
Match market shifts with a lightweight enterprise architecture
Lightweight EA can streamline and refine how IT software meets business needs. See which lightweight EA toolkit route fits your team: one focused on an EA model or workflows. Continue Reading
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News
01 Aug 2019
London Stock Exchange agrees to acquire Refinitiv for £22bn
The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv Continue Reading
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News
30 Jul 2019
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities
The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies Continue Reading
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News
22 Jul 2019
How AntWorks is addressing the pitfalls of RPA
The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities Continue Reading
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News
15 Jul 2019
Organisations turn to AI in race against cyber attackers
Businesses are racing to automate their defences as hackers and nation states launch increasingly sophisticated cyber attacks Continue Reading
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Feature
11 Jul 2019
APAC IoT adoption improves amid challenges
More enterprises across the region are using the internet of things to track fleet vehicles and improve operations, but technology integration and security concerns are still holding back widespread adoption Continue Reading
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News
01 Jul 2019
The Great Eastern way to digital transformation
Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out Continue Reading
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News
25 Jun 2019
Big companies face extinction unless they use IT better
Better use of IT could add £100bn to the British economy, says a CBI report into UK big business Continue Reading
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News
19 Jun 2019
How Carsales cuts through the noise in incident response
The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues Continue Reading
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Tip
17 May 2019
Address goals with various enterprise architecture strategies
Enterprise architects have a range of frameworks at their fingertips, but their role also entails creating consensus and understanding between business and technical stakeholders. Continue Reading
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News
18 Apr 2019
Etihad Airways automates customer and luggage journey monitoring
National airline of United Arab Emirates, Etihad Airways, will improve passenger journeys through automated monitoring Continue Reading
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News
08 Apr 2019
How APAC firms can tame the data beast
Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements Continue Reading
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News
20 Mar 2019
How D+1 keeps payroll woes at bay
The Singapore-based F&B business behind the Yolé frozen yogurt chain has consolidated its payroll data into a single database powered by Unit4’s HR management system Continue Reading
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News
04 Mar 2019
Fresh data analytics tool slashes Openreach’s Ethernet delivery times
Openreach discusses its work with analytics partner Qlik, which is giving its teams new insights into Ethernet and enterprise fibre network service delivery data, and says it has seen significant service improvements in doing so Continue Reading