Business intelligence and analytics

Big data and open-source cloud technology help Gulf Air pin down customer sentiment

Big data engine that performs sentiment analysis on both Arabic and English textual data helps airline to understand and react rapidly to customer preferences Continue Reading

By

• Walé Azeez

MPs’ private emails are routinely accessed by GCHQ

Computer Weekly investigation reveals the extent of interception of MPs’ and peers’ email communications and data Continue Reading

By

• Duncan Campbell and Bill Goodwin

My first IoT project: A guide for businesses

We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project? Continue Reading

By

• Rene Millman

The rise of machine intelligence

In this week’s Computer Weekly, we look at how machine intelligence is becoming increasingly commoditised and available to all – and what it means for enterprise IT. After Three’s takeover of rival mobile network O2 was blocked, we look at the future for the UK’s mobile operators. And we find out about attempts to address some of the fundamental design flaws of the internet. Read the issue now. Continue Reading

Middle East CIO interview: V. Chandrasekar, Standard Chartered

The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT Continue Reading

By

• Alicia Buller

Nordic CIO interview: Petteri Naulapää, Stockmann

CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel Continue Reading

By

• Jenny Stadigs

Data drives Leicester City FC to victory

In this week’s Computer Weekly, we find out how data analytics and wearable technology made the difference in helping Leicester City FC become the surprise winners of the Premier League. Our latest buyer’s guide looks at 3D printing and asks if it is ready for widespread enterprise use. And IT leaders tell us their strategies for successful technology sourcing. Read the issue now. Continue Reading

Here's the obligatory 'What IT leaders can learn from Leicester City FC' story

As a football fan, it’s not often I get to indulge in a bit of technology-football crossover, but the Leicester City fairytale is too good an opportunity to miss. It seems it’s also a story that ... Continue Reading

By

• Bryan Glick, Editor in chief

ING Turkey uses digital technology to improve services and grow customer base

Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices Continue Reading

By

• Bill Goodwin, Computer Weekly

Graph database technology starts to come of age beyond social media

Graph databases, based on mathematics known for three centuries, are starting to yield value for businesses beyond Facebook and Twitter Continue Reading

By

• Stephen Pritchard

Foxy Leicester City FC won Premiership with data analytics

Leicester City Football Club was the surprise winner of this season’s English Premier League, thanks, in part, to data analytics Continue Reading

By

• Simon Creasey

Graph databases are making connections

In this week’s Computer Weekly, the recent global scandal revealed by the Panama Papers relied on graph databases to uncover secrets from huge volumes of data – we look at the business benefits of the technology. Most organisations are failing to take basic IT security measures – we examine why. And we analyse the latest flash storage innovations. Read the issue now. Continue Reading

CW ANZ: May 2016

The Australian payments system is being transformed with mobile banking and programmable tap-to-pay terminals now ubiquitous and a major shake-up of the national payments system underway. It’s clear the country’s biggest banks aren’t afraid of innovation, with investments being made in the financial services digital development trend, known as fintech. But why are Australian banks afraid of Apple Pay, which has been mostly ignored by banks? Continue Reading

CW ASEAN: May 2016

The Asean region is home to 700 million people with a combined GDP of US$2.6trn, with expected growth in average annual healthcare spending between 2014-18 around 11% of GDP. Healthcare organizations in the region are undergoing a great transformation in terms of adopting new technologies. By using business intelligence and data analysis technologies they are able to make better and more informed decisions for their patients. Download this issue to find out how a Singapore hospital used technology to become paperless, filmless, chartless and scriptless. Also read about the innovative use of data technologies in Asean's healthcare space. Continue Reading

Gulf Air creates private cloud to support open-source big data engine

Airline is using a private cloud and open-source software to enable it to analyse social media and understand what consumers think about it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How high-speed rail is accelerating innovation

In this week’s Computer Weekly, we find out how HS2, the UK’s planned high-speed railway, is developing its IT from scratch and as a long-term project is also having to predict the future. We hear from DevOps experts who try to bust some of the myths around continuous software delivery. And our latest buyer’s guide analyses graph databases – the technology that links relations between datasets. Read the issue now. Continue Reading

GE launches Predix-power application for the industrial internet

GE’s digital division is now a fully fledged software business with the introduction of an asset performance management system Continue Reading

By

• Cliff Saran, Managing Editor

CW@50: Data management – Five decades of prospecting for business value

Data management and business intelligence have been at the heart of business value creation for decades. Read about how Computer Weekly has tracked their promise and tribulations Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

France takes the lead in the global open data race

The appointment of a chief data officer (CDO) has already seen the nation create five different types of economic and social value Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

UK economy faces digital divide, CBI warns

A report from the Confederation of British Industry and tech giant IBM paints a bleak picture of UK businesses' adoption (or not) of digital technologies Continue Reading

By

• Cliff Saran, Managing Editor

GCHQ told analysts to assume surveillance 'bulk data' is legal

Documents obtained by charity Privacy International reveal insights into GCHQ’s collection of sensitive bulk data, as lawyers question the impact of surveillance on legal privilege, fair trials and protection of whistleblowers Continue Reading

By

• Alex Scroxton and Bill Goodwin

The hunters who prey on cyber criminals

In this week’s Computer Weekly, we talk to the hunters – a new breed of security expert that proactively hunts down cyber attackers before they can strike. We visit Silicon Valley to meet some of the up-and-coming startups in data analytics and business intelligence. And we hear from IT leaders about the people, process and cultural aspects of managing digital transformation. Read the issue now. Continue Reading

How IT in a portacabin supports £1bn London Bridge station overhaul

In this week’s Computer Weekly, we find out how a temporary IT set-up based in a portacabin is supporting the UK’s largest critical infrastructure project – the £1bn redevelopment of London Bridge train station. Our latest buyer’s guide looks at converged infrastructure products. And we analyse research showing data protection topping the list of UK security priorities. Read the issue now. Continue Reading

Centrica deploys large scale Hortonworks cluster to boost business

Utility company Centrica is looking at how to grow the business by harvesting data lakes Continue Reading

By

• Cliff Saran, Managing Editor

The Israeli companies disrupting mobile technology

Israel's high-tech startups are developing innovative technology that will bring new capabilities to consumers and mobile phone operators Continue Reading

By

• Niv Lilien

Britain to pay billions for monster internet surveillance network

New questions raised about Britain’s snoopers’ charter after Denmark abandons its own UK-style surveillance programme for a second time Continue Reading

By

• Duncan Campbell , 2QQ Ltd, Sussex University

Rolls-Royce cloud HR project will pay for itself in two years

HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system Continue Reading

By

• Bill Goodwin, Computer Weekly

Robots at your service

In this week’s Computer Weekly, we find out how financial services firms are investing in artificial intelligence to create robo-advisors to help customers with financial advice online. We ask if virtual reality is ready for mainstream business adoption or is still just an over-hyped technology. And we examine the key steps needed to successfully build smart cities using internet of things and networking technologies. Read the issue now. Continue Reading

Predictive maintenance brings efficiency to Trenitalia

New management system will help railway company reduce costs by applying predictive maintenance and data analytics to essential parts Continue Reading

By

• Piero Macri

The Christie speeds up SPC charts to improve clinical processes

Cancer specialist NHS trust implements statistical process control chart creation tool in data visualisation software Tableau to improve processes and save money Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Combine data mining and simulation to maximise process improvement

Data mining and computer simulation can be used together to better model and improve industrial processes, city development and other complex systems Continue Reading

By

• Peter Ray Allison

Outsourcer MSXI puts Microsoft cloud in driving seat

Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Dutch water wants to move beyond dipping its toes into big data pool

Dutch water company Brabant Water wants to use data to improve the service it provides to customers, as well as identify problems on its distribution network Continue Reading

By

• Kim Loohuis

Mobile apps could put an end to ‘hated’ staff appraisals

Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016 Continue Reading

By

• Bill Goodwin, Computer Weekly

CDOs lack organisational design experience, says Gartner

Research firm identifies immaturity in the organisational design of the set-ups led by the new breed of chief data officer and offers a menu of four design options Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

How software protects people

In this week’s Computer Weekly, we find out how software is helping to maintain safety in high-risk sectors like oil & gas, aerospace and healthcare – and what lessons they hold for other organisations. We offer six tips from CIOs for innovation with data. And after the HSBC cyber attack, we examine the continuing threat to businesses from distributed denial of service (DDoS) attacks. Read the issue now. Continue Reading

Crunch time for Australian CIOs as analytics platforms drive strategy in 2016

CIOs in Australia and elsewhere will be expected to deploy technologies that promise to help them get more from the information they own Continue Reading

By

• David Braue

CIO interview: Janne Aalto, Finnish telco DNA

When Finnish telco DNA wanted to transform its business, it made startup consultant Janne Aalto its CIO to lead the move to lean and agile Continue Reading

By

• Eeva Haaramo

Is government surveillance going too far?

In this week’s Computer Weekly, as the UK prepares new laws on surveillance and data collection, we hear from security experts on the challenges of balancing privacy and security and their insider view on GHCQ and the NSA. We examine the growing threat of ransomware and how to tackle it. And we look at the implications of new EU data protection rules. Read the issue now. Continue Reading

Digitisation connects customers to companies on a new level

‘Digital’ provides more ways for people and businesses to connect than ever before, and a transformed role for IT in businesses old and new Continue Reading

By

• Cath Everett

Robots will transform, not replace, human work

Claims that robots will steal our jobs are commonplace – but humans will find themselves working side by side with robots, rather than being replaced by them Continue Reading

By

• J. P. Gownder

Interview: James Bamford on surveillance, Snowden and technology companies

Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading

By

• Bill Goodwin, Computer Weekly

CIO interview: Henry Cohen, CIO, Telegraph Media Group

The newspaper publisher is developing an agile mindset in response to the growth of digital over printed publications Continue Reading

By

• Angelica Mari

Three tips to help reduce Oracle licensing costs

London councils are spending hundreds of thousands of pounds a year with Oracle. Controlling these costs is the first step in taming Oracle licensing Continue Reading

By

• Cliff Saran, Managing Editor

Russian big data in early stages

The use of big data technologies in Russia is still embryonic and the economic slowdown is stalling developments Continue Reading

By

• Vladimir Kozlov

Change is in the air as Australia's Royal Flying Doctor Service applies analytics to everything

Australia's Royal Flying Doctor Service unearths additional benefits of data analytics following its decision to use Splunk software to analyse operational logs Continue Reading

By

• David Braue

Workday ringfences support in Europe after Safe Harbour ruled unsafe

US cloud HR and financial services provider reponds to Safe Harbour failure by ringfencing European data Continue Reading

By

• Bill Goodwin, Computer Weekly

SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

First steps taken on 'omni-channel' customer experience

The future customer experience might be personalised, but there is a long road ahead yet Continue Reading

By

• Cath Everett

Suppliers lay the groundwork for IoT in Czech Republic

ICT suppliers are putting in place the technology infrastructure that will enable towns and cities in the Czech Republic to harness the internet of things Continue Reading

By

• Krzysztof Polak

Amsterdam Arena aims to set digital example to others

The Amsterdam Arena is a digital powerhouse which, according to its CIO, wants to set an example for the city to follow Continue Reading

By

• Kim Loohuis

Met Office's new supercomputer to deliver £2bn of socio-economic benefits

The Met Office aims to realise a range of socio-economic benefits to UK industries thanks to improved forecasting with its new Cray supercomputer Continue Reading

By

• Fiona O'Cleirigh

Tech will turn HR into a ‘productivity department’

HR technologies are moving away from managing staff in favour of helping them become more productive Continue Reading

By

• Bill Goodwin, Computer Weekly

British American Tobacco saves £1.4m after automating candidate selection

British American Tobacco uses custom profiling software to cut the number of applications managers have to screen by half, as part of a major re-organisation of its recruitment processes Continue Reading

By

• Bill Goodwin, Computer Weekly

Yakult uses data analytics to boost growth in the Netherlands by 20%

Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands Continue Reading

By

• Bill Goodwin, Computer Weekly

UK retailers could use data analytics more to cash in on Black Friday

Research by data visualisation supplier Tableau suggests British retailers could do better with analytics as Black Friday looms Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

German rail and transport group turns to virtual reality in war for talent

Deutsche Bahn claims to be the first company in Germany to use virtual reality as a recruitment tool Continue Reading

By

• Bill Goodwin, Computer Weekly

Is digital disruption a threat or an opportunity for banks?

Banks have been relatively unaffected by the digital revolution that has transformed other industries – but that's about to change Continue Reading

By

• Bryan Glick, Editor in chief

BT Openreach division expands services deal with Infosys to improve support for engineers

BT Openreach is using a software platform from Infosys that draws data from several sources to improve support for its engineers and customers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Opera chooses Workday over Oracle as it moves HR to cloud

Browser company Opera opts for slick internal IT as it competes with Apple and Google for skilled technologists Continue Reading

By

• Bill Goodwin, Computer Weekly

Low-power WANs overlooked for IoT connectivity, says Beecham

Beecham Research says machine-to-machine comms and the internet of things (IoT) will turn to low-power wide area networks (WANs) over mobile grids Continue Reading

By

• Alex Scroxton, Security Editor

South Manchester NHS signs up to take Allscripts EPR

University Hospital of South Manchester NHS Foundation Trust has become the latest trust in the region to choose an electronic patient record system from Allscripts Continue Reading

By

• Lis Evenstad

DWP looks to Facebook and LinkedIn for social services' digital future

The Department for Work and Pensions (DWP) says it intends to learn from social networking firms and use external data to better understand people's lives Continue Reading

By

• Mark Ballard

Singapore and UK researchers investigate privacy in big data era

Academic organisations in Singapore and the UK collaborate on the privacy questions raised by big data and the cloud Continue Reading

By

• Tao ai Lei

What's on your desktop?

In this week's Computer Weekly, Microsoft has released Office 2016 and is urging customers to migrate to Windows 10 – but is a desktop upgrade worth the hassle? We report from the Dreamforce conference on the latest products from Salesforce.com. Continue Reading

Workday seeks growth, not profit, as it expands in Europe

Cloud services company Workday is setting its sights on growth as it expands from cloud HR, to finance, learning and analytics Continue Reading

By

• Bill Goodwin, Computer Weekly

Free energy from radio waves could power the internet of things

A pocket-sized pollution monitor is one of the first applications to use free energy from Wi-Fi and mobile phone signals Continue Reading

By

• Bill Goodwin, Computer Weekly

Legal documents reveal HP's failings over Autonomy

The board of Hewlett-Packard (HP) knew about Autonomy’s failings – yet voted the $11.1bn acquisition through regardless, internal memos have revealed Continue Reading

NHS trust denies bullying and intimidation of IT whistleblower

Managers were already aware of whistleblower's concerns about the accuracy of NHS Southwark's data, tribunal hears Continue Reading

By

• Bill Goodwin and Julia Gregory

Al Rayan Bank finds business agility in cloud applications

Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Why Pegasystems' CEO, Alan Trefler, has learned to think smaller

Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading

By

• Bill Goodwin, Computer Weekly

Councils explore options for online mapping tools

Councils are drawing on Ordnance Survey, Google Maps and OpenStreet Map for online mapping. What’s the optimal mix? Continue Reading

By

• SA Mathieson

Will digital government remain on course?

In this week's Computer Weekly, the UK government's digital chief has announced his shock departure, but what will it mean for the future of digital public services? Dell went back to a private company two years ago – has it proved to be a successful move? And our latest buyer's guide looks at big data appliances. Read the issue now. Continue Reading

Data unlocks personalised customer service

In this week's Computer Weekly, we examine how companies are starting to use big data analytics to deliver more personalised customer services. We talk to the government's IT procurement chief about improving public sector tech purchasing. And Volvo's CIO tells us how connected cars will reshape the automotive sector. Read the issue now. Continue Reading

Digital transformation needs business leaders to develop new skills

A panel of experts discuss the capabilities business leaders and corporate IT need to develop for digital Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Software project will save Ford tens of millions a year in car repair bills

Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns Continue Reading

By

• Bill Goodwin, Computer Weekly

Business cases emerge from growing pains of Hadoop 1.0

The hype around the early generation of Hadoop is giving way to the reality of business programmes based on Hadoop 2 and Apache Spark Continue Reading

By

• Cath Everett

Comparethemarket uses Cloudera to gain single view of customer data

Price comparison site Comparethemarket has turned to Cloudera’s Hadoop distribution to get a better view of customer data from different channels. Doug Cutting, the father of Hadoop, explains Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Manchester City group joins forces with SAP to further global goals

The City Football Group, which includes Manchester City, has teamed up with SAP to further its global development goals Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Cisco launches IoT System for enterprise and smart cities

Cisco unveils 15 products to address the growing complexity of internet of things deployments Continue Reading

By

• Alex Scroxton, Security Editor

Using data analytics to deliver more personalised customer service

Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading

By

• Lisa Kelly

Waitrose uses ServiceNow for business continuity planning

Luxury retail brand Waitrose deploys ServiceNow to cope with business continuity across its supply chain Continue Reading

By

• Clare McDonald, Business Editor

Pharmaceutical companies use BPM to cut cost of clinical trial drugs

Pharmaceutical companies have developed an IT system to secure the supply of medicines they need for clinical studies, saving hundreds of thousands on their drugs bill in the process Continue Reading

By

• Bill Goodwin, Computer Weekly

Royal Bank of Scotland goes back to 1970s values with big data

RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service Continue Reading

By

• Bill Goodwin, Computer Weekly

CIO interview: Myron Hrycyk, CIO, Severn Trent Water

Severn Trent water company is working on technology initiatives to lower bills and improve customer service Continue Reading

By

• Angelica Mari

Augmented reality business applications start to get real

Augmented reality applications have tended to be gimmicky marketing wheezes, but firms are starting to explore their business potential Continue Reading

By

• Peter Ray Allison

PSNGB rebrands to drive information sharing across PSN

PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading

By

• Alex Scroxton, Security Editor

Wearable technology to transform laggards in insurance industry

Wearable and other smart technologies set to transform the insurance industry in the next three to five years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Sapphire 2015: McDermott declares SAP natively digital

SAP CEO Bill McDermott declares the company “digital” at Sapphire 2015 and made “empathy” the watchword of his keynote Continue Reading

By

• Brian McKenna, Senior Analyst, Business Applications

Bill Binney, the ‘original’ NSA whistleblower, on Snowden, 9/11 and illegal surveillance

Always a patriot: Computer Weekly talks to Bill Binney, the senior NSA official who blew the whistle before Edward Snowden Continue Reading

By

• Fiona O'Cleirigh

Why self-service and automation will power mass adoption of BI

Tibco’s analytics head, Brian Gentile, believes business intelligence needs to adapt for mass-market adoption Continue Reading

By

• Cliff Saran, Managing Editor

Zurich Insurance turns to augmented reality to train 10,000 managers

The £74bn turnover company aims to harness the capabilities of augmented reality to train 10,000 employees in 170 countries Continue Reading

By

• Bill Goodwin, Computer Weekly

Security risk potential linked to young, mobile users

A study conducted by wireless supplier Aruba Networks has identified a distinct cohort of high-risk, security-agnostic workers Continue Reading

By

• Alex Scroxton, Security Editor

Juniper Networks goes after finance market with switch-integrated compute

Juniper launches a compact compute-integrated network switch to boost performance of sensitive applications for financial institutions Continue Reading

By

• Alex Scroxton, Security Editor

Foods manufacturer ConAgra expects to save $5m a year with data analytics

Food manufacturer ConAgra Foods is using data analytics technology to improve how it makes decisions about hiring and deploying its workforce Continue Reading

By

• Bill Goodwin, Computer Weekly

IT priorities 2015: How will IT decision makers spend this year's budget?

The 2015 Computer Weekly/TechTarget IT priorities survey has examined the investment plans of IT managers in the UK and Europe in 2015 Continue Reading

By

• Cliff Saran, Managing Editor
• Caroline Donnelly, Senior Editor, UK
• Antony Adshead, Storage Editor

Prepare for two modes of business intelligence, says Gartner

IT needs to open up business intelligence to the broader business to support its consumerisation Continue Reading

By

• Cliff Saran, Managing Editor

Case study: How National Grid uses analytics to keeps the lights on

National Grid has started a project to supplement its existing asset maintenance system with predictive analytics Continue Reading

By

• Cliff Saran, Managing Editor

London’s Air Ambulance swaps A-Z maps for mobile apps

London’s Air Ambulance has halved emergency dispatch times through an incident information and routing app from Mubaloo Continue Reading

By

• Alex Scroxton, Security Editor

CIO interview: Paul Coby, IT director, John Lewis Partnership

Technology is an essential ingredient to the success of John Lewis, and the retailer is ploughing £100m into IT initiatives in 2015 Continue Reading

By

• Angelica Mari