Business applications
At the heart of enterprise software strategy are the key business applications upon which every organisation relies. From enterprise resource planning (ERP) to customer relationship management (CRM), financial and accounts software to business intelligence (BI), such applications demand high investments and can deliver high returns. We analyse the latest product developments and the news from major suppliers such as Oracle, Microsoft and SAP.
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News
30 Oct 2024
Alphabet results reveal extent of AI-powered programming
The parent company of Google is using its Gemini generative artificial intelligence tool to code a quarter of new software development initiatives Continue Reading
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News
30 Oct 2024
No simple replacement for digital evidence rules, says Post Office Horizon trial judge
Judge in Post Office Horizon trial says a more flexible approach to how digital evidence is used in court cases may be required as IT complexity increases Continue Reading
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News
21 Dec 2020
Top 10 artificial intelligence stories of 2020
AI has moved beyond a tool for web giants and internet startups to something mainstream businesses should take seriously Continue Reading
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News
20 Dec 2020
THKD taps SAP and Azure to improve patient experience
Malaysian healthcare group THKD is deploying new SAP systems and plans to tap Azure’s cloud infrastructure to enhance patient experience Continue Reading
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News
17 Dec 2020
Post Office suffers latest court defeat in Horizon IT scandal
Court of Appeal indicates subpostmasters can pursue appeal route that could do more damage to Post Office’s reputation Continue Reading
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News
17 Dec 2020
Guide Dogs data strategy navigates path to organisational view
Guide Dogs CIO Gerard McGovern is mapping out a data strategy that is aimed at taking the charity from an individual to an organisational view of data Continue Reading
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News
17 Dec 2020
UK police unlawfully processing over a million people’s data on Microsoft 365
The roll-out of Microsoft 365 to dozens of UK police forces may be unlawful, because many have failed to conduct data protection checks before deployment and hold no information on their contracts Continue Reading
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Feature
15 Dec 2020
Learning on the job when working from home
Learning a new job and inducting hires when working from home has been tricky for employees and employers alike. We look at what workarounds have been adopted that could become the post-pandemic normal Continue Reading
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E-Zine
15 Dec 2020
How security will be different after Covid-19
In this week’s Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now. Continue Reading
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News
14 Dec 2020
Google services outage: Gmail, YouTube and Docs temporarily down
Google’s services suffered unexpected downtime on 14 December 2020. Gmail, YouTube, Google Drive, the Android Play Store and its maps service all affected Continue Reading
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News
14 Dec 2020
Appointment of disgraced former Post Office executive at Welsh FA questioned by MP
The appointment of a former Post Office executive, who tried to mislead a judge, in the Football Association of Wales has been questioned by an MP Continue Reading
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News
13 Dec 2020
Singapore trials beacons to bolster police operations
Police beacons equipped with video cameras, sirens, floodlights and speakers are being deployed at two parks to improve public safety in a year-long trial Continue Reading
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News
11 Dec 2020
History made as subpostmasters wrongly prosecuted in Horizon IT scandal have convictions quashed
Six subpostmasters who were wrongly prosecuted for accounting shortfalls caused by computer errors have their convictions quashed after years of campaigning Continue Reading
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News
10 Dec 2020
Alan Turing Institute appoints global advisory board to aid digital identity schemes project
The Alan Turing Institute announces an international advisory board for a project investigating digital identity schemes, with a view to building the technology and organisational infrastructure to sustain them as trustworthy Continue Reading
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News
10 Dec 2020
DCMS’s Whittingdale: National Data Strategy enters post-consultation phase
Minister for media and data tells TechUK’s Digital Ethics summit that the long-awaited national data strategy has entered a new, post-consultation phase, and that the UK is set to show international leadership on digital and data in 2021 Continue Reading
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E-Zine
10 Dec 2020
CW Europe: Tour de France fans get a virtual experience
The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an “enhanced experience” for race fans who could not be at the roadside because of Covid restrictions. Also read why Deutsche Bank has agreed to sell its retail banking IT operation to one of its main IT suppliers for a token €1. Read the issue now. Continue Reading
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News
10 Dec 2020
AWS eyes mainframe workloads
Amazon Web Services is doubling down on efforts to help its partners address the growing demand for capabilities to migrate mainframe workloads to the cloud Continue Reading
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News
09 Dec 2020
Top IT predictions in APAC in 2021
The Asia-Pacific region will continue to be a cradle for technology innovation in the new year, whether it is 5G services, artificial intelligence, cloud computing or cyber security Continue Reading
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News
08 Dec 2020
Tesco uses Netcall to speed up insurance claims process
An in-house team has used a low-code platform from Netcall to develop an application for Tesco Underwriting Continue Reading
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E-Zine
08 Dec 2020
Where next for Windows?
In this week’s Computer Weekly, Windows is still the most-used operating system in enterprises – we look at where Microsoft aims to take it next. We examine some of the key questions for CIOs for their 2021 IT strategy. And we analyse the best practice in preventing distributed denial of service (DDoS) attacks. Read the issue now. Continue Reading
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News
06 Dec 2020
China lags US in computer vision
China trails the US in the field of computer vision despite making inroads in computing and research, new report finds Continue Reading
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News
04 Dec 2020
Government data quality framework geared to overcome poorly organised data
The Office for National Statistics has published guidelines aimed at improving “disorganised” public sector data Continue Reading
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News
03 Dec 2020
Dreamforce 2020: Hyperforce shifts Salesforce to public cloud
Salesforce COO Bret Taylor announced “Hyperforce” during Marc Benioff’s opening keynote at the virtual version of the supplier’s 2020 Dreamforce event in San Francisco Continue Reading
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News
03 Dec 2020
S/4 Hana projects come off back burner, but skills shortage impedes progress
UK and Ireland SAP User Group members set to ramp up S/4 ERP migration projects, but skills shortage and retirement of SAP managers in user organisations are a concern Continue Reading
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News
02 Dec 2020
How IoT keeps water flowing in rural communities
Non-profit organisation Charity: water has built an internet-of-things device packed with sensors to keep wells in remote parts of Africa and Asia flowing with clean water Continue Reading
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News
02 Dec 2020
Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020
Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event Continue Reading
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News
02 Dec 2020
Comms giants flow to edge of Amazon to boost 5G enterprise, industrial applications
Vodafone and Verizon announce partnerships with cloud giant to offer edge computing for use cases including autonomous vehicles, security, smart cities, healthcare and live interactive video streaming Continue Reading
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Feature
01 Dec 2020
Covid-19 crisis has speeded up contact centre digital transformation
Pandemic has accelerated digital transformation in many business sectors, including contact centres such as those of the University of Huddersfield and UK Power Networks Continue Reading
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News
01 Dec 2020
Government covers its ears as complaint by victims of Post Office abuse heads to ombudsman
Government denies responsibility for the abuse inflicted on subpostmasters by the Post Office over faulty IT system Continue Reading
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E-Zine
01 Dec 2020
How retailers are using technology to survive
In this week’s Computer Weekly, with high street retailers struggling to survive, we look at how technology can keep stores relevant. Everyone is focusing on flash storage, but hard disk drives are still an essential part of the IT toolkit. And we examine the latest developments in the ongoing Post Office Horizon IT scandal. Read the issue now. Continue Reading
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News
01 Dec 2020
What it takes for APAC firms to ride out the pandemic
Whether businesses will recover from the Covid-19 pandemic will depend on how they leverage technology to innovate, create new business models and build digital trust Continue Reading
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News
26 Nov 2020
Robots taking jobs, but creating careers
Robotic process automation developers tell Computer Weekly about the job they never expected to be doing Continue Reading
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Opinion
26 Nov 2020
Why automation isn’t always an improvement
Automation can help organisations run more efficiently, but only if the most inefficient steps in a business process are fixed first Continue Reading
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E-Zine
26 Nov 2020
CW Nordics: Bank branch closures continue as digital banking grows
Sweden’s Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it’s not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place. Also in this issue, read about the Norwegian government’s decision not to implement an outright ban on the use of 5G equipment supplied by China's Huawei. Continue Reading
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News
26 Nov 2020
Tony Blair Institute and Oracle combine to launch cloud-based vaccine management in Africa
The Tony Blair Institute (TBI) and Oracle have combined to launch a vaccine management programme in several African countries Continue Reading
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News
25 Nov 2020
Australia’s science agency unveils mapping tech for SMEs
The digital specialist arm of the Commonwealth Scientific and Industrial Research Organisation has developed a mapping system to help robots navigate dangerous and complex terrain Continue Reading
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News
25 Nov 2020
Scottish government unveils strategy for digital planning
Scotland’s government has published a document that describes its strategy for the digitisation of the nation’s planning system Continue Reading
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News
25 Nov 2020
UK government Geospatial Commission stipulates actions to exploit location data
Report outlines some actions public bodies and companies can take to make better economic use of location data Continue Reading
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News
24 Nov 2020
Post Office accused of lying and being in contempt of Parliament in IT scandal
Campaigning politician demands access to documents that could prove that the Post Office lied Continue Reading
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E-Zine
24 Nov 2020
How Covid-19 has accelerated tech innovation in the NHS
Of all the terrible things that Covid is, what it has done is accelerate the digital journey. In this issue of Computer Weekly, we look at the track and trace app, which was redeveloped and enhanced at breakneck speed, and explore how the pandemic has accelerated the roll-out of new technology such as artificial intelligence and video conferencing tools at NHS trusts. We also present some research into how Covid has affected IT spending. Read the issue now. Continue Reading
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Opinion
23 Nov 2020
Love (and impact sourcing) in the time of Covid
Amanda Lewis, a lawyer specialising in IT outsourcing, describes the diversity and inclusion work of Digital Divide Data Continue Reading
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News
23 Nov 2020
Inside Huawei’s APAC cloud strategy
The Chinese technology giant is counting on its strengths in hardware infrastructure and focus on research and development to make a mark in Asia Pacific’s public cloud market Continue Reading
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News
23 Nov 2020
Subpostmasters want £300m from a government that allowed Post Office ‘reign of terror’
The government allowed the Post Office to “run amok” and destroy lives, says complaint to Parliamentary Ombudsman Continue Reading
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Feature
23 Nov 2020
Fix bottlenecks before tackling business process automation
Business processes evolve over time, and intelligent automation requires a thorough assessment of what is not working optimally Continue Reading
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News
20 Nov 2020
University of Melbourne to advance digital health
Australia’s University of Melbourne has established a research outfit to build and clinically validate healthcare technology solutions Continue Reading
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Feature
19 Nov 2020
Lush’s 25-year journey to digital excellence
Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture Continue Reading
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News
19 Nov 2020
Fujitsu staff under investigation for potential perjury in Post Office IT trial named
Court documents reveal the names of the Fujitsu employees under investigation for potentially providing misleading information in criminal trials Continue Reading
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News
19 Nov 2020
Why databases are key to Alibaba’s Singles’ Day sales
With each order split into multiple database transactions, ensuring the scalability and elasticity of database systems was key to the success of Alibaba’s Singles’ Day sales Continue Reading
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News
18 Nov 2020
IT managers raise concerns over retaining and attracting SAP skills
Survey has shone a light on the concerns of organisations managing and deploying SAP enterprise software Continue Reading
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News
17 Nov 2020
Botched software update to blame for Post Office Horizon crash
Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes Continue Reading
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E-Zine
17 Nov 2020
How Mastercard is taking digital payments into a new era
In this week’s Computer Weekly, we talk to Mastercard about how the credit card giant is using new technologies to take digital payments into a new era. After months of unprecedented uncertainty, we ask CIOs how they are planning for the next 12 months. And we examine how the growth in remote working will affect IT salaries. Read the issue now. Continue Reading
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News
16 Nov 2020
NHS completes transition to HSCN
All 950 NHS, social care, private sector and local authority organisations have migrated from the legacy N3 network to the Health and Social Care Network Continue Reading
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Feature
16 Nov 2020
How AI is helping to drive business process optimisation
Automating an inefficient process simply leads to a faster inefficient process. Artificial intelligence needs to be deployed to ensure business processes are optimal Continue Reading
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Feature
13 Nov 2020
SD-WAN keeps Darling Ingredients on the table through Covid-19 pandemic
For some businesses, the Covid-19 pandemic and the resulting need to support mass remote working will have accelerated something they began working on some time ago. Darling Ingredients is one such firm, whose SD-WAN roll-out puts it in good stead for the future Continue Reading
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News
12 Nov 2020
IT Priorities 2020: Budgets rejigged to support 2021 recovery
IT has been essential in helping organisations remain operational. IT chiefs are now considering the IT to drive a sustained business recovery Continue Reading
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News
11 Nov 2020
Lack of openness on Horizon errors remains as Fujitsu refuses to explain latest outage
Subpostmasters are being kept in the dark about errors in the branch computer system they use, despite the Post Office and Fujitsu being slammed in court over their lack of openness Continue Reading
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News
10 Nov 2020
DCMS’s Whittingdale: National data strategy not tied to EU trade deal
Minister tells ODI Summit that national data strategy is nearly finished and will fuel UK economic growth post-Brexit and post-pandemic Continue Reading
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News
10 Nov 2020
Productivity shrinks, but office and remote workers optimistic about new normal
Despite the bleak times caused by Covid-19, study finds a silver lining in the form of accelerating digital transformation and technology investment for remote workers Continue Reading
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News
10 Nov 2020
Gartner: Composability will make business more resilient and agile
CIOs have stepped up to the challenge of supporting their organisations during the global coronavirus crisis. Now they are set to do more – with less Continue Reading
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E-Zine
10 Nov 2020
Using digital twins to cut costs and improve safety at Shell
In this week’s Computer Weekly, we look at Shell’s digital twin strategy, which combines AI, internet of things and big data to improve safety and cut costs. Our latest buyer’s guide examines the best practices and technologies in business process automation. And we find out why securing DNS is critical to fighting cyber crime. Read the issue now. Continue Reading
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09 Nov 2020
Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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News
06 Nov 2020
Finger pointed at Fujitsu as Post Office Horizon system crashes nationally
Post Office branches offline during busy business hours after suffering an IT error that the Post Office said related to IT from supplier Fujitsu Continue Reading
- 05 Nov 2020
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News
05 Nov 2020
Quarter of UKISUG members plan S/4 Hana migration by 2022
Research by UK and Ireland SAP User Group and analyst firm shows SAP customer base still moving slowly to S/4 Hana Continue Reading
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Feature
04 Nov 2020
How crowd simulation modelling enables organisations to develop social distancing strategies
Crowd simulation modelling has a role to play in maximising the Covid security of offices and other buildings by facilitating social distancing to help get people back to workplaces Continue Reading
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News
04 Nov 2020
University of Warwick graduates to BT 5G to accelerate innovation
BT installs UK’s first dedicated public 5G network for the University of Warwick, aiming to bring new opportunities for research and further enhance students’ learning experience through its EE mobile network Continue Reading
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News
03 Nov 2020
Industrial IoT connections to reach 37 billion by 2025
Smart factory concept realised as research reveals smart manufacturing will represent three-fifths of global industrial internet of things connections over next five years Continue Reading
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News
03 Nov 2020
Subpostmasters’ complaint about government begins its journey to Parliamentary Ombudsman
Government faces scrutiny of its handling of the Post Office IT scandal that destroyed subpostmasters’ lives and livelihoods Continue Reading
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E-Zine
03 Nov 2020
The UK government’s ‘flawed and misleading’ Covid-19 data
In this week’s Computer Weekly, the coronavirus data relied upon by the UK government is ‘flawed and misleading’ say experts – we examine the implications. Ikea talks about how it turned to the cloud to deal with the impact of the pandemic. And we look at the digital transformation underway at credit card giant Capital One. Read the issue now. Continue Reading
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News
02 Nov 2020
HPE to build new Pawsey supercomputers
Hewlett-Packard Enterprise has snagged a A$48m deal to deliver a supercomputer for Australia’s Pawsey Supercomputing Centre Continue Reading
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News
30 Oct 2020
Nearly half of firms to increase investments in IoT despite the impact of Covid-19
Gartner research finds that a third of companies that have implemented IoT will likely have implemented AI in conjunction, with at least one IoT project with digital twins also a key driver, by 2033 Continue Reading
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News
29 Oct 2020
Why Malaysia’s AmBank is embracing open source and DevOps
AmBank Group is tapping open source, DevOps and data science to improve customer service and develop bespoke services for a broader market Continue Reading
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News
28 Oct 2020
Avalon Airport deploys touchless kiosks, CT screening
Australia’s Avalon Airport has rolled out touchless check-in and bag drop systems that passengers can control using speech, head gestures and eye gaze Continue Reading
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Podcast
27 Oct 2020
Death of tech startups in pandemic. Bolstering diversity – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss the collapse of UK tech startups in the wake of the pandemic, driving diversity, and SAP’s ‘5 & 5 by 25’ procurement pledge Continue Reading
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E-Zine
27 Oct 2020
Pet project: How Pets at Home cares for customers with data analytics
In this week’s Computer Weekly, we talk to the chief data officer of Pets at Home, about using data analytics to care for customers. British Airways had its GDPR fine reduced to just £20m – we ask what this means for data protection regulation. And we look at GPT3, the language prediction tool that could revolutionise AI. Read the issue now. Continue Reading
- 27 Oct 2020
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News
27 Oct 2020
SAP Q3 2020 results: revenue down 4%, cloud silver lining hailed
SAP’s third quarter 2020 results stated a 4% year-on-year reduction in revenue, with an 11% increase in cloud revenue lightening the gloom Continue Reading
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News
26 Oct 2020
BT brings out RCS business messaging to UK customers
Telco announces that platform based on next generation of rich mobile messaging is now through early-stage pilots and is available for businesses to enhance customer experience Continue Reading
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News
22 Oct 2020
ANZ Bank moves digital banking services to container platform
Australia’s largest bank now runs 30% of its internet banking services on Red Hat OpenShift in a move that has energised developers and paved the way for more automation Continue Reading
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E-Zine
20 Oct 2020
Why is IBM splitting in two and what does it mean for CIOs?
In this week’s Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer’s guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now. Continue Reading
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News
16 Oct 2020
Serco and Sitel contact-tracing contracts agreed to be penalty-free for underperformance
Penalties for underperformance were not included in NHS contact-tracing contracts with Serco and Sitel, it has emerged from questions to the Department of Health by Conservative MP David Davis Continue Reading
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Feature
16 Oct 2020
BI not BS: how businesses are building futures with data analytics
Business intelligence software is finding an intensified mission as companies try to forecast beyond the global Covid-19 health pandemic Continue Reading
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News
14 Oct 2020
NHS England issues integrated cloud ERP procurement advice call
NHS England is calling on software suppliers for advice concerning the feasibility of moving and integrating its ERP systems in cloud infrastructure Continue Reading
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News
14 Oct 2020
ServiceNow to roll out Now platform on Azure
ServiceNow introduces Azure-linked offering to cater to the needs of organisations in regulated industries that have strict data sovereignty and security requirements Continue Reading
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News
14 Oct 2020
Rémy Cointreau migrates SAP to S/4 Hana on Google Cloud
Cloud-based deployment speeds up scalability and provides integration with Salesforce and e-commerce systems Continue Reading
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Podcast
13 Oct 2020
Diversity in Tech, Pets at Home, datacentre sustainability – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss the Diversity in Tech 2020 event, data analytics at Pets at Home, and datacentre sustainability Continue Reading
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News
13 Oct 2020
DBS to deploy IBM z15 mainframes
Singapore’s DBS Bank has signed a seven-year deal with IBM to run and modernise mission-critical applications on z15 mainframes Continue Reading
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Feature
12 Oct 2020
Robots delivering the goods for retailers
Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading
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News
12 Oct 2020
Software AG caught in double extortion ransomware hit
Data stolen from prominent German software company by Clop ransomware gang appears on the dark web Continue Reading
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News
09 Oct 2020
Inside VMware’s Kubernetes playbook
Kubernetes co-creator Joe Beda talks up the evolution of the container orchestration platform and efforts by VMware to help enterprises get the most out of the technology Continue Reading
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Feature
09 Oct 2020
Morrisons and Pret join UK retail’s growing subscription economy
Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading
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News
09 Oct 2020
Cisco, Qwilt and Digital Alpha launch open caching CDN for service providers
Consortium of tech providers introduce new model for media delivery using open caching architecture, claiming ‘unprecedented’ levels of quality with open, global APIs Continue Reading
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News
08 Oct 2020
CDO interview: Pets at Home uses data analytics to further petcare ‘ecosystem’
Robert Kent, chief data officer for Pets at Home, describes how he has built a data analytics team and technology stack to enhance the petcare company’s understanding of its customers Continue Reading
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E-Zine
08 Oct 2020
CW Middle East: Egypt’s datacentre plans take a step forward
While it builds an IT services industry, Egypt is also investing in infrastructure and now plans to develop a datacentre industry. Read in this issue how, as part of this plan, Egypt’s parliament has passed a data protection law. Also read how the Europe, Middle East and Africa region has seen traditional IT outsourcing deals reduce in value by 21%, while the business process outsourcing market fell by 9%. Continue Reading
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News
08 Oct 2020
Accenture acquires NZ firm to bolster SAP practice
Accenture’s acquisition of Zag comes amid growing demand for expertise in S/4 Hana migrations in Australia and New Zealand Continue Reading
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News
06 Oct 2020
NetSuite CEO Goldberg: Growing in the house of Oracle
NetSuite CEO Evan Goldberg briefs analysts and press on the eve of the supplier’s annual, this year virtual, conference Continue Reading
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Feature
06 Oct 2020
UK government coronavirus data flawed and misleading
Government Covid-19 coronavirus data has been a miasma of inexactitude, often basically flawed and misleading Continue Reading
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Feature
06 Oct 2020
GPT3 could revolutionise how business can use AI
OpenAI’s language prediction model that produced an essay could be used to deploy cloud resources and improve the quality of chatbots, among other business use cases Continue Reading
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News
05 Oct 2020
Singapore firm rolls out robotic barista
Crown Group’s robotic coffee kiosk, powered by a slew of artificial intelligence capabilities, serves up coffee beverages round the clock without the need for human baristas Continue Reading
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News
02 Oct 2020
Justice for subpostmasters as wrongful criminal convictions are set to be quashed
The Post Office has chosen not to contest 44 out of 47 appeals, meaning most are likely to have their names cleared, but others still face a Court of Appeal battle for justice Continue Reading
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Podcast
29 Sep 2020
Ethnic diversity, cloud apps for Gen Z, and accountants – Computer Weekly Downtime Upload podcast
In this episode of the Computer Weekly Downtime Upload podcast, Caroline Donnelly, Clare McDonald and Brian McKenna discuss workplace diversity in respect of ethnicity, a financial app for cashless Generation Z, and how accountancy firm Saffery Champness has benefited from a SaaS document management system Continue Reading
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News
29 Sep 2020
Oracle OpenWorld 2020: Miranda – business model changes are driving turn to cloud
Steve Miranda, who leads Oracle applications development globally, spoke to Computer Weekly ahead of his keynote at the virtual version of OpenWorld. Supply chain management and customer experience are vectors where improvements are being made, he said Continue Reading
