Artificial intelligence, automation and robotics
Read about the latest trends and technologies in artificial intelligence (AI), automation, machine learning and robotics. Learn what AI and automation mean for enterprise IT strategies and how organisations are using AI for business benefit
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Feature
11 Sep 2024
Storage technology explained: Vector databases at the core of AI
We look at the use of vector data in AI and how vector databases work, plus vector embedding, the challenges for storage of vector data and the key suppliers of vector database products Continue Reading
By- Antony Adshead, Storage Editor
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News
11 Sep 2024
How Sonar is elevating code quality in the age of AI
Sonar’s code quality platform helps developers maintain secure, high-quality code amid the rise of artificial intelligence-based coding assistants, now expanding into the Asian market Continue Reading
By- Aaron Tan, TechTarget
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
By- Lara Ponomareff, CEB
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News
29 Jan 2017
Artificial intelligence will increase productivity by sharpening human mind
The combination of AI and humans will triple productivity if businesses get the balance right for different roles Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Jan 2017
Human-centric technologies will dominate next three years
Accenture says businesses will develop technology and services to match human behaviour in the next few years Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Tip
24 Jan 2017
Salesforce acquisitions signal ongoing broad-based platform strategy
In 2017, Salesforce plans to wield its collaborative culture and tools to integrate its 2016 acquisitions. How will its platform strategy fare? Continue Reading
By -
Tip
23 Jan 2017
Ten reasons to do an Oracle database upgrade
For every excuse made not to upgrade an Oracle database, there are overriding reasons to do so. Here are the top reasons organizations should move up to Oracle Database 12c. Continue Reading
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News
13 Jan 2017
Davos: Technology poses new risks to jobs, economies and society
Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos Continue Reading
By- Bill Goodwin, Computer Weekly
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News
06 Jan 2017
Half of the younger generation still prefer a traditional checkout
The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading
By- Clare McDonald, Business Editor
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News
05 Jan 2017
Robots replace staff at Japanese insurance firm
Japanese insurance company Fukoku Mutual Life Insurance replaces 34 members of its claims assessment team with IBM Watson Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Dec 2016
Top 10 desktop, tablet, smartphone and mobile device stories of 2016
2016 was the year Microsoft pushed out a major Windows update, Linux celebrated its 25th anniversary and female personae took over AI Continue Reading
By- Cliff Saran, Managing Editor
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News
07 Dec 2016
40 firms to trial IBM Watson cognitive computing for cyber security
Forty companies sign up to apply IBM’s Watson cognitive computing systems to cyber security, but threat intelligence experts caution against total reliance on such systems Continue Reading
By- Warwick Ashford, Senior analyst
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News
30 Nov 2016
Mastercard uses artificial intelligence for transaction approval
Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
23 Nov 2016
Nationwide breaks norm and opens branch because of technology
Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Nov 2016
Middle East bank to launch AI for customer support
Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Nov 2016
Will computer vision help France take a lead in AI?
There are signs that France could become a centre for artificial intelligence research and development Continue Reading
By- Pat Brans, Pat Brans Associates/Grenoble Ecole de Management
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News
02 Nov 2016
Pure-play cyber security has real value, says incoming McAfee head
Intel Security has outlined its strategy to protect the new digital economy as it gears up for innovation as a new independent pure-play security firm under the McAfee banner Continue Reading
By- Warwick Ashford, Senior analyst
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News
06 Oct 2016
Swedish bank uses Amelia the robot for customer services
SEB is using AI software from IPsoft for customer service after a successful internal project Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
03 Oct 2016
Neutron’s role evolves in OpenStack networks
We examine the progress of Neutron, OpenStack’s cloud networking module Continue Reading
By- Andre Kindness and Lauren E Nelson.
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News
02 Sep 2016
Banks should avoid customer service robots for a few more years
Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Aug 2016
Artificial intelligence takes centre stage in cyber security
Artificial intelligence-led cyber security technology has been in the spotlight at two major industry conferences in Las Vegas, signalling a firm trend in cyber defence research Continue Reading
By- Warwick Ashford, Senior analyst
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News
27 Jul 2016
Apple highlights services revenue and future bets as iPhone sales decline
Apple share price up on strong performance in services and investments in augmented reality and artificial intelligence, despite 27% year-on-year decline in quarterly profit Continue Reading
By- Warwick Ashford, Senior analyst
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Jul 2016
UK's Darktrace aims to lead the way to automatic cyber security
Darktrace hopes to be a leader in the move to automated cyber security to free up security professionals to focus on business risk and innovation Continue Reading
By- Warwick Ashford, Senior analyst
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Feature
02 Jun 2016
For IBM, the answer is Watson. But what is the question?
IBM is promoting its Watson natural language processing analytics technology as it tries to move its core business beyond technologies that it pioneered, but which have become commoditised. Will it fly? Continue Reading
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News
12 May 2016
Future Retail Contest: Using tech to tackle retail’s biggest problems
IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading
By- Clare McDonald, Business Editor
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News
29 Sep 2015
Nationwide Building Society deploys artificial intelligence to reduce back-end complexity
Nationwide Building Society is using artificial intelligence to help it reduce the complexity of its back-end systems as it introduces more digital products Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
26 Aug 2015
Chetan Dube: The man behind the robot that will help man extend his horizons
IPsoft founder talks about the artificial intelligence platform that could be an example of IT developments that, he says, might transform the future of the human race Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Jul 2015
Technology experts warn of dangers of artificial intelligence arms race
An open letter signed by more than 12,000 technology experts calls for a ban on artificial intelligence (AI) to manage weapons “beyond meaningful human control” Continue Reading
By- Warwick Ashford, Senior analyst
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Feature
07 Jul 2015
Improving customer engagement strategies with CRM tools
There are several different types of CRM tools that can be used to improve your customer engagement strategies. Continue Reading
By -
News
29 Jun 2015
The rise of general-purpose AI and its threat to humanity
Socially aware general-purpose artificial intelligence in the form of a dog could be the ideal form factor to take over the world Continue Reading
By- Cliff Saran, Managing Editor
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Feature
22 Jun 2015
Inside DevOps: How it really works
DevOps done well can lead to a continuous loop where teams plan, code, build, test, release, deploy, operate and monitor Continue Reading
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News
29 May 2015
Top six enterprise IT priorities in the Nordics
The future of enterprise IT looks bright in the Nordic region, with growing focus on datacentre investments, national cloud and automatisation Continue Reading
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News
20 Apr 2015
Interview: The software processes behind Hailo's success
In the past, a traditional enterprise application would have been developed as a monolithic piece of software Continue Reading
By- Cliff Saran, Managing Editor
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News
09 Jan 2015
IBM still a bellwether despite industry departure from traditional IT services
Reports that IBM is reducing its offshore workforce are the result of cloud computing, automation and artificial intelligence Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Aug 2014
AstraZeneca rolls out IT self service using ServiceNow
Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months Continue Reading
By- Cliff Saran, Managing Editor
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News
09 Jun 2014
Turing Test 2014 marks historic milestone in artificial intelligence
A computer program has made history by passing the artificial intelligence test set by computer science pioneer Alan Turing Continue Reading
By- Warwick Ashford, Senior analyst
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News
04 Sep 2013
Diageo to change how it manages APIs to support digital strategy
Diageo is contemplating introducing a lightweight middleware layer to better manage the APIs that govern the software services it uses Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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News
18 Nov 2011
MIT scientists take a step closer to artificial intelligence
Researchers at Massachusetts Institute of Technology (MIT) have developed an analogue silicon chip with 400 transistors that emulates the activity of a brain synapse in the first step to building truly intelligent systems. Continue Reading
By- Warwick Ashford, Senior analyst
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News
25 Jul 2011
Businesses should prepare for Web 3.0, says Booz&Co
The next generation of web technology will transform the way businesses work within five to ten years, research by management consulting firm Booz&Co predicts. Continue Reading
By- Bill Goodwin, Computer Weekly