Artificial intelligence, automation and robotics
Read about the latest trends and technologies in artificial intelligence (AI), automation, machine learning and robotics. Learn what AI and automation mean for enterprise IT strategies and how organisations are using AI for business benefit
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News
20 Dec 2024
Interview: Wendy Redshaw, chief digital information officer, NatWest Retail Bank
The retail bank is moving at pace to introduce generative AI into key customer-facing services as part of a wider digital transformation across the organisation Continue Reading
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News
20 Dec 2024
Top 10 data and ethics stories of 2024
Here are Computer Weekly’s top 10 data and ethics stories of 2024 Continue Reading
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Blog Post
21 Jul 2020
The automation revolution is happening now
This is a guest blogpost by Jason Kingdon, Chairman & CEO of Blue Prism And it's raining RPA [Robotic Process Automation]… IBM's announcement that they are acquiring a Brazilian Robotic Process ... Continue Reading
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News
21 Jul 2020
Santander consumer arm to automate further after Nordic project
Time and cost savings achieved by RPA pilot were high and customer experience improved, says bank Continue Reading
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E-Zine
21 Jul 2020
Avon calling: what happens when lockdown eliminates your business model?
In this week’s Computer Weekly, we talk to global beauty brand Avon, to find out how it coped with a huge lockdown dilemma – how to adapt its door-to-door sales model when its reps couldn’t leave home. Our latest buyer’s guide examines the use of artificial intelligence in IT security. And we analyse the government’s decision to strip Huawei from the UK’s 5G network. Read the issue now. Continue Reading
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News
20 Jul 2020
Businesses underestimate negative impact of bot traffic
Research from Netacea finds that although awareness of malicious bot activity is high, many are underestimating its true impact Continue Reading
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Feature
20 Jul 2020
Automating IT security
IT security’s battle with the hacking community has always been a game of cat and mouse, but it’s becoming increasingly automated Continue Reading
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News
17 Jul 2020
How Australia is leading the charge in the Covid-19 fight
Researchers at the University of Queensland worked with IBM to develop a dashboard with machine-learning capabilities to analyse data for a global study on Covid-19 patients in intensive care Continue Reading
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News
17 Jul 2020
Unesco launches global consultation on AI ethics
The United Nations (UN) body opens up public consultation to help experts draft new global framework on artificial intelligence ethics Continue Reading
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News
17 Jul 2020
Government gives £24m boost to agricultural tech
Nine agricultural technology projects are receiving government funding to create more efficient food production and reduce greenhouse gas emissions. Continue Reading
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News
16 Jul 2020
NHS to use forecasting tool to manage post-crisis Covid-19 spread
A forecasting tool based on machine learning is to be used by the NHS to identify Covid-19 hot spots and manage post-crisis spread Continue Reading
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News
16 Jul 2020
Banks face fairness challenges as they commit to AI technology
Banks working with artificial intelligence technology face governance challenges to ensure AI-based decisions are fair and ethical Continue Reading
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News
16 Jul 2020
Ocado hired 300 tech workers over past six months
Online supermarket Ocado has hired a significant number of technology workers over the past six months to cope with coronavirus demand, it announced in its half-year results Continue Reading
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News
15 Jul 2020
NUS develops e-skin system in neuromorphic computing breakthrough
The National University of Singapore has developed an electronic skin system that could give robots and prosthetic devices a sense of touch Continue Reading
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News
15 Jul 2020
HSBC chooses AWS for public cloud business operations
HSBC will use a cloud platform from Amazon Web Services across its business operations to accelerate its public cloud use Continue Reading
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Opinion
14 Jul 2020
Security Think Tank: AI in cyber needs complex cost/benefit analysis
AI and machine learning techniques are said to hold great promise in security, enabling organisations to operate a IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation being gravely overestimated? Continue Reading
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Opinion
13 Jul 2020
Security Think Tank: Ignore AI overheads at your peril
Artificial intelligence and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation being gravely overestimated? Continue Reading
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Feature
09 Jul 2020
How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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News
09 Jul 2020
Majority of security pros fed up with alert fatigue
A vast majority of security professionals say they experience alert fatigue, and 88% are facing challenges with their current SIEM setup, according to a report Continue Reading
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News
09 Jul 2020
Oracle fleshes out Cloud@Customer with public cloud services for use in customer datacentres
Oracle has enhanced its Cloud@Customer service with capabilities derived from its recent raft of public cloud datacentres Continue Reading
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News
09 Jul 2020
Clearview AI faces ICO investigation over facial recognition
Controversial company that scraped data from the public internet to build its facial recognition algorithm faces a joint UK-Australian investigation into its practices Continue Reading
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E-Zine
09 Jul 2020
CW Middle East: Facing up to coronavirus
The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic – and technology is helping to lead the fight. Also read why the the Abu Dhabi National Oil Company sees its flagship digital project in high demand, and how the coronavirus has spurred the use of financial technology in Bahrain. Continue Reading
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Opinion
08 Jul 2020
Security Think Tank: The past and future of security automation
Artificial intelligence and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation being gravely overestimated? Continue Reading
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News
08 Jul 2020
Interview: Mayank Prakash, global consumer CIO, and Daljit Rehal, CDO, Centrica
Two of energy giant Centrica’s tech bosses talk to Computer Weekly about the impact of the Covid-19 coronavirus lockdown and the importance of company culture, innovation and using technology to make life easier for customers Continue Reading
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Feature
07 Jul 2020
Auditing for algorithmic discrimination
Despite the abundance of decision-making algorithms with social impacts, many companies are not conducting specific audits for bias and discrimination that can help mitigate their potentially negative consequences Continue Reading
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Opinion
07 Jul 2020
Security Think Tank: Balancing human oversight with AI autonomy
Artificial intelligence and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation gravely overestimated? Continue Reading
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Podcast
07 Jul 2020
Women in tech, loan charge woes and automation – The Computer Weekly Downtime Upload Podcast
In this week’s episode of the Computer Weekly Downtime Upload podcast, Clare McDonald, Caroline Donnelly and Brian McKenna discuss the publication of the long list for the 2020 Most Influential Women in UK Technology, the latest developments in the IR35 private sector reforms, and the impact of AI-driven automation on journalists and other knowledge workers Continue Reading
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Opinion
06 Jul 2020
Security Think Tank: SIEM and AI – a match made in heaven?
Artificial intelligence and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation gravely overestimated? Continue Reading
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News
06 Jul 2020
How Infor Nexus is helping to digitalise Asia’s supply chain
Infor’s Nexus unit has been supporting digitalisation efforts in Asia’s supply chain industry before the Covid-19 pandemic, which has accelerated adoption of cloud-based offerings in the region Continue Reading
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News
03 Jul 2020
Is digital art coming of age under Covid?
Israeli startup Niio is advancing a digital art platform comparable with Spotify. Is the digital medium for high art coming of age in these Covid times? Continue Reading
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Opinion
03 Jul 2020
Security Think Tank: Artificial intelligence will be no silver bullet for security
AI and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation gravely overestimated? Continue Reading
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Feature
02 Jul 2020
Between a cloud and a hard place: companies change applications tack
The Covid-19 pandemic crisis has intensified and sped up the migration of business applications to the cloud Continue Reading
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News
02 Jul 2020
Telco edge to accompany 5G roll-outs in APAC
Pilot projects are underway in the Asia-Pacific to deploy telco edge infrastructure to support high-bandwidth, low-latency applications Continue Reading
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Opinion
02 Jul 2020
Security Think Tank: AI cyber attacks will be a step-change for criminals
AI and machine learning techniques are said to hold great promise in security, enabling organisations to operate an IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation gravely overestimated? Continue Reading
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News
01 Jul 2020
CIO interview: Richard Gifford, CIO, Wincanton
Transforming legacy systems, making use of real-time data and exploring emerging technologies are high on the agenda for the logistics giant’s IT team Continue Reading
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Feature
01 Jul 2020
Black Lives Matter, but do bots know that?
The volume of content generated each day necessitates automated moderation to curate everything as it is published, ensuring offensive and objectionable material is blocked. But this only works if systems are adequately configured and reviewed Continue Reading
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Opinion
01 Jul 2020
Security Think Tank: Get your house in order before deploying AI
AI and machine learning techniques are said to hold great promise in security, enabling organisations to operate a IT predictive security stance and automate reactive measures when needed. Is this perception accurate, or is the importance of automation being gravely overestimated? Continue Reading
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Podcast
30 Jun 2020
Digital art, datacentre futures and diversity – The Computer Weekly Downtime Upload Podcast
In this week’s episode of the Computer Weekly Downtime Upload podcast, Clare McDonald, Caroline Donnelly and Brian McKenna discuss digital art, Covid-19’s likely lasting impact on the datacentre industry, and the lack of progress in diversity in IT Continue Reading
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Feature
29 Jun 2020
How Malaysia’s industries are tapping IoT
Computer Weekly speaks to four industries that claim to have benefited from various IoT deployments and how it has changed their businesses Continue Reading
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News
29 Jun 2020
IHS Markit commits to three-year data and infrastructure migration to AWS cloud
Global market research firm will downsize its datacentres and shift more of its infrastructure and applications to the AWS public cloud Continue Reading
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News
26 Jun 2020
CBI: Government must take steps to drive SME business innovation
The coronavirus pandemic has shown how much can be achieved in a short period with a strong partnership between government and industry – and this needs to continue Continue Reading
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News
25 Jun 2020
CBI: UK needs an immigration and training rethink
For the UK to recover from the Covid-19 pandemic, vast swathes of the population will need retraining – and overseas IT specialists will also be needed Continue Reading
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News
25 Jun 2020
Kia Motors partners with Google Cloud to bring motorists AI-based paperless car manuals
South Korean car manufacturer partners Google Cloud managed service provider Megazone to bring artificial intelligence-based app to market Continue Reading
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Blog Post
24 Jun 2020
Jumping the hurdles to post-pandemic AI automation
In the post-pandemic, post-Brexit world, businesses of all sorts face a range of new challenges – and many will be wondering if AI-based automation could help them win through. From adding more ... Continue Reading
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News
24 Jun 2020
Google opens Jakarta cloud region amid Indonesia’s booming digital economy
Alphabet and Google CEO Sundar Pichai lends weight to online launch event, underscoring cloud supplier’s resolve to carve out a bigger slice of the country’s fast-growing public cloud market Continue Reading
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News
23 Jun 2020
Huawei to invest S$5m in Singapore to boost tech ecosystem
Huawei is pumping in S$5m this year to develop joint partner offerings in Singapore with a focus on artificial intelligence Continue Reading
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News
22 Jun 2020
Immigrants’ rights campaigners take Home Office to court over visa algorithm
Campaigners claim built-in algorithmic bias makes processing of visa applications ‘discriminatory’ Continue Reading
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News
19 Jun 2020
Technology firms come under scrutiny for ties to law enforcement
Three major technology companies have committed to not selling facial-recognition tech to law enforcement, but remain silent on how other technologies can be used to fuel racial injustice and discriminatory policing Continue Reading
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News
19 Jun 2020
AI bias and privacy issues require more than clever tech
The new AI Barometer report from the Centre for Data Ethics and Innovation has assessed the threats and opportunities of artificial intelligence in the UK Continue Reading
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News
17 Jun 2020
HPE aims to hit right note for 5G with edge orchestrator
Tech firm says new release gives power back to telcos to offer value-added edge computing services such as AI-powered video analytics, industrial automation and VR retail services Continue Reading
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News
17 Jun 2020
Oracle full-year results: 1% revenue decline as Covid-19 bites
Oracle sees 1% decline in full year-on-year 2019-20 revenue, and a 6% drop in its fourth quarter, but takes comfort from OCI Zoom win in pandemic crisis Continue Reading
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News
16 Jun 2020
Sapphire 2020: Christian Klein steps back from products to push ‘intelligent enterprise’ resilience
Christian Klein used his first Sapphire keynote as CEO of SAP to underline the supplier’s support for supply chain resiliency and automation against Covid-19 pandemic and climate change backcloths Continue Reading
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Blog Post
16 Jun 2020
Ask the expert: considerations in AI deployments
In this week's Ask the Expert segment, Romain Bottier, senior solutions architect for high performance computing and artificial intelligence (AI) at Dell Technologies South Asia, advises ... Continue Reading
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News
15 Jun 2020
UK quantum technology projects get a £70m boost
Government is funding 38 projects, one-third of which are focused on quantum computing Continue Reading
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News
12 Jun 2020
UN secretary general calls for global digital cooperation
Antonio Guterres launches roadmap for digital cooperation and calls for world leaders to come together to “connect, respect and protect people in the digital age” Continue Reading
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News
12 Jun 2020
Coronavirus outbreak will speed up enterprise automation
Forrester calls for enterprises to automate with empathy as they deploy an increasing range of intelligent technologies to reduce their dependence on human labour Continue Reading
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News
11 Jun 2020
Amazon bans police use of its facial-recognition technology for a year
Tech giant claims it has been an advocate for stronger government regulation on the ethical use of facial recognition Continue Reading
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Blog Post
11 Jun 2020
Artificial ignorance
Microsoft’s move to replace MSN.com’s human editors with artificial intelligence has resulted in the software misidentifying one woman of colour for another – before regurgitating other outlets’ ... Continue Reading
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E-Zine
11 Jun 2020
CW Europe: 5G rush in Russia
Russian mobile operators are pooling their resources to help them overcome the technical challenges of creating 5G networks. Also read why Swedbank is rebuilding its anti-money laundering systems, and how a public-private partnership in the Netherlands is combating business email compromise fraud. Continue Reading
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News
11 Jun 2020
How Tableau is riding on its Salesforce synergy
Tableau has bolstered its presence in Asia-Pacific following its acquisition by Salesforce and is combining its analytics capabilities with Einstein Analytics to deliver AI-powered insights Continue Reading
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News
10 Jun 2020
Dowden: AI and data science conversion path open and diverse
DCMS says 2,500 places on university artificial intelligence and data science conversion courses – 1,000 targeted to produce more diversity in tech – are now open for application Continue Reading
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News
10 Jun 2020
CogX 2020: Rethinking technological innovation
Innovation processes and relationships must be fundamentally restructured to bring in more stakeholders, and spread the benefits of technological change as far as possible Continue Reading
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News
10 Jun 2020
How Australian firms can defend against supply chain attacks
Supply chain security risks can wreak havoc if measures are not taken to deter cyber attackers from exploiting a supplier’s security gaps to target another firm Continue Reading
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News
09 Jun 2020
Covid-19 global co-ordination is off the mark, Tony Blair tells CogX
Former UK prime minister, now head of a global institute that advises governments, tells CogX attendees that global co-ordination to combat Covid-19 is far from where it needs to be Continue Reading
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News
09 Jun 2020
AS Roma to develop video tracking with Acronis AI expertise
Italian football club will get variable-price ticketing using artificial intelligence expertise to develop systems. It has also deployed Acronis cloud backup Continue Reading
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News
09 Jun 2020
Bankers say artificial intelligence will separate winners and losers
The application of artificial intelligence at banks will be the difference between the ones that succeed and the ones that fail in the coming years Continue Reading
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News
09 Jun 2020
Australia’s AGL to move most systems to Azure cloud
Energy supplier is moving more than 200 applications and most systems to Azure in a three-year deal with Microsoft Continue Reading
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News
05 Jun 2020
NHS Covid-19 datastore contracts published under pressure from privacy groups
The government has published the contracts with Palantir, Faculty, Microsoft and Google for the controversial NHS datastore ahead of court proceedings initiated by civil liberties organisation OpenDemocracy Continue Reading
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News
05 Jun 2020
Businesses develop apps quickly to manage disruption of Covid-19
Healthcare companies, insurers, government agencies and big tech companies have used technology from Pegasystems to develop apps to manage the disruption caused by coronavirus Continue Reading
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News
05 Jun 2020
CaixiaBank gets ready to modernise IT using IBM Cloud Pak
Spanish bank extends IBM relationship with the roll-out of Cloud Pak to modernise IT, which it says will allow it to innovate in quantum computing and blockchain Continue Reading
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News
04 Jun 2020
Why GovTech is building its own robotics stack
Singapore’s Government Technology Agency has developed a robotics technology stack that will power robots using capabilities from commercial suppliers and the open source community Continue Reading
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Blog Post
03 Jun 2020
The robot league
Restaurants in the Netherlands have been easing themselves back into business with the help of robotic waiting staff, going some way to repair the profession’s reputation after China’s automated ... Continue Reading
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News
03 Jun 2020
Aston Martin swaps out legacy antivirus for AI-driven service
Luxury car manufacturer says the advent of artificial intelligence-powered services will revolutionise its security posture Continue Reading
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News
02 Jun 2020
How to succeed at site reliability engineering
Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed Continue Reading
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News
29 May 2020
Salesforce Q1 2020: 30% growth, Benioff sees ‘new normal’ by 2021
Salesforce announces 30% year-on-year revenue growth for the first quarter, and displays Covid-19 crisis alleviation activities Continue Reading
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News
29 May 2020
UK fintech investment reaches record high
Huge increases in UK fintech investment over the past three years has seen the sector explode, but most of the activity is still concentrated in London Continue Reading
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Opinion
28 May 2020
Build 2020: Avoiding AI problems
It is early days for responsible artificial intelligence, but Microsoft aims to help companies avoid problems and improve the performance and quality of AI applications Continue Reading
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News
28 May 2020
How AI can improve food safety
Fujitsu has developed a computer vision model that recognises hand washing gestures to ease the enforcement of stricter food handling rules in Japan Continue Reading
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News
27 May 2020
BCS calls for computer coding in scientific research to be more professional
BCS position paper finds the software coding practices of non-computer-science scientists to be insufficiently professional Continue Reading
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Blog Post
27 May 2020
Don't let Covid-19 sicken your AI apps too
AI and machine learning might not be the first thing you think of when you start listing the impacts of lockdown, but the Covid-19 crisis is having effects far beyond the obvious ones. It came up ... Continue Reading
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Opinion
22 May 2020
It’s good to chat, but who to? The role of chatbots in digital transformation
AI-powered chatbots and smart agents are being used to improve customer experience, but they can have an important role to play in internal digital transformation projects too Continue Reading
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E-Zine
22 May 2020
CW Nordics: Startups face tough decisions as coronavirus hits
Tech startups based in the Nordic region face difficult decisions as the Covid-19 pandemic leads to falling sales and investment. Also read why Swedbank is rebuilding its anti-money laundering systems, and how Nordic fintechs are developing apps to prevent more adults getting into financial difficulty. Continue Reading
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News
22 May 2020
Why businesses will need to make change the new normal
The lockdown is forcing organisations to change how they operate, and a new study has found that businesses are keen to use automation where possible Continue Reading
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News
21 May 2020
Facial-recognition suppliers race to identify hidden faces
The number of companies claiming to have developed facial-recognition tools that can identify masked faces has skyrocketed since the start of the Covid-19 coronavirus pandemic Continue Reading
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News
21 May 2020
How machine learning can bridge the communication gap
Amazon Web Services has developed a machine learning model to translate sign languages into text in a showcase of assistive technology Continue Reading
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News
20 May 2020
SAS seizes World Bee Day to promote analytics
Data analytics supplier SAS took the opportunity of World Bee Day to say it is decoding bee communication through machine learning, and generally promoting bee health Continue Reading
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News
20 May 2020
Microsoft Build 2020: Nadella praises developers for their work during pandemic
IT has played a key role in supporting people and businesses during the coronavirus lockdown Continue Reading
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News
20 May 2020
Build 2020: How Microsoft aims to build trust in artificial intelligence
Microsoft has outlined its toolset for making AI models explainable with the InterpretML and AboutML tools Continue Reading
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News
20 May 2020
Coronavirus: How CIOs can prepare for business recovery
Economic recovery will require business to work differently. CIOs may be asked to automate more and support high levels of remote working Continue Reading
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News
19 May 2020
Microsoft Build 2020: Focus on protecting data for AI development
Microsoft Build is always a vital event for developers across the IT industry. This year, Microsoft has expanded its AI emphasis Continue Reading
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News
19 May 2020
NHS trusts sign up to automation app store
Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation Continue Reading
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E-Zine
19 May 2020
Ocado makes the friendly workplace robot a reality
In this week’s Computer Weekly, we find out how Ocado is making robot-human collaboration a reality with its Armar-6 smart robot. Unified communications has become a must-have lockdown capability – we assess the key technologies. And as contact-tracing apps emerge to help deal with the Covid-19 pandemic, we examine the data privacy challenges. Read the issue now. Continue Reading
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News
15 May 2020
Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy
The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models Continue Reading
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News
15 May 2020
Royal Berkshire NHS Trust uses AI to speed up stroke treatment
Trust has deployed an artificial intelligence app to help read and interpret scans so that clinicians can treat stroke patients better and more quickly Continue Reading
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News
14 May 2020
CenturyLink digitally revamps sales framework
The difficulty of navigating information silos during the sales process and high customer churn prompted CenturyLink to adopt new digital tools that get the right information to the right sellers Continue Reading
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News
14 May 2020
Coronavirus: Asos launches See My Fit to replace model photoshoots
Online fashion brand’s augmented reality technology enables customers to see how an outfit might look on them Continue Reading
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Blog Post
14 May 2020
How hard is a robot?
Earlier this month Ocado Technology and a consortium of academic institutes announced Armar-6, the culmination of the five years EU-funded SecondHands project. The premise behind the project was to ... Continue Reading
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Blog Post
14 May 2020
Having it all: Customer contact trends for the 2020s
This is a guest post by Nicola Millard, principal innovation partner, BT The future isn’t at all what we expected. Ten years ago, we might easily have imagined the contact centre of 2020 as an ... Continue Reading
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News
13 May 2020
COO interview: Suresh Viswanathan, TSB
TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation Continue Reading
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Blog Post
13 May 2020
Spot the difference
Remember before the pandemic, when news of robotics firms and their increasingly capable creations filled us with dread? Well, to paraphrase Tim from The Office, we never thought we’d say this, but ... Continue Reading
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News
13 May 2020
Google-powered algorithm set to modernise insurance brokering
Algorithm, developed in conjunction with UCL, drives a Lloyd’s of London syndicate electronically Continue Reading
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News
12 May 2020
Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic
Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19 Continue Reading