News

Mobile apps and software

• May 15, 2017 15 May'17

  Toys R Us introduces tablets for store staff

  Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience

• May 11, 2017 11 May'17

  Made.com trialling real-time chat for customer advice

  Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions

• May 04, 2017 04 May'17

  Facebook revenues, profits and users up in first quarter

  Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits

• May 03, 2017 03 May'17

  Mayor of London seeks chief digital officer

  Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London

• April 28, 2017 28 Apr'17

  Nordea strikes partnership with Swedish mobile payment startup

  Nordic bank links up with payments startup in its latest fintech project

• April 27, 2017 27 Apr'17

  Case study: Specsavers furthers digital transformation with single customer view

  UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view

• April 24, 2017 24 Apr'17

  Motorola brings big data digital evidence service to UK police forces

  Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure

• April 24, 2017 24 Apr'17

  Consortium hopes to drive autonomous car from London to Oxford

  The Centre for Connected and Autonomous Vehicles has awarded an £8.6m grant to back a consortium attempting the UK’s first Level 4 autonomous vehicle test run, to take place within the next two-and-a-half years

• April 12, 2017 12 Apr'17

  Chatbots, Fitbits and AI: IT suppliers identify the top trends in HR technology

  Businesses are using Fitbits, artificial intelligence and chatbots to improve working life as competition increases to recruit talented ‘millennials’

• April 10, 2017 10 Apr'17

  Customer expectation is biggest problem for retail, says panel

  As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

• April 06, 2017 06 Apr'17

  CIO interview: Richard Sharp, CTO, Shazam

  We speak to the new chief technology officer at music discovery service Shazam about how to foster an innovation culture

• April 05, 2017 05 Apr'17

  Technology investments core to JP Morgan Chase success

  US investment bank is reaping the benefits of its $9.5bn annual technology spend

• March 13, 2017 13 Mar'17

  Vodafone brings offshore contact centre work to UK

  Mobile operator Vodafone is creating 2,100 jobs in the UK by reducing the amount of call centre work done offshore

• March 09, 2017 09 Mar'17

  Nordea brings social aspect to saving with fintech startup Spiff

  Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

• March 08, 2017 08 Mar'17

  WhatsApp, Signal, ProtonMail safe from CIA hacking tools

  Top secure messaging and email apps are said to be safe from CIA hacking tools, but organisations are urged to assess their own vulnerability if the tools were to fall into the hands of cyber criminals

• March 06, 2017 06 Mar'17

  Virtual reality simulation helps KLM engineers escape in an emergency

  Dutch airline KLM develops virtual reality simulation to show engineers what to do if a maintenance hangar catches fire

• February 09, 2017 09 Feb'17

  South African children’s hospital uses video to train cardiologists

  The Red Cross Children’s Hospital in Cape Town is using remote video learning to teach paediatric cardiology surgery to medical students

• February 07, 2017 07 Feb'17

  Just Eat uses startup accelerator to stay ahead in foodtech

  Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem

• February 01, 2017 01 Feb'17

  Finnish city takes €10bn leap into digitisation

  Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone

• January 23, 2017 23 Jan'17

  Lululemon turns to digital transformation to support consumer community

  Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem

• January 17, 2017 17 Jan'17

  Aldo uses Salesforce to drive ‘customer delight’

  Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty

• January 12, 2017 12 Jan'17

  Lloyds Bank digital banking problems an industry warning

  Lloyds Bank’s digital banking problems still unresolved after a second day

• January 06, 2017 06 Jan'17

  Half of the younger generation still prefer a traditional checkout

  The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout

• December 30, 2016 30 Dec'16

  Top 10 financial services stories of 2016

  Here are 10 of the most popular fintech articles on Computer Weekly in 2016

• December 13, 2016 13 Dec'16

  GP tests out connected stethoscope, cleared for NHS use

  A digitally connected stethoscope from a Silicon Valley startup is now available in the UK and promises to change patient-doctor interaction

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• December 05, 2016 05 Dec'16

  Top 10 ANZ enterprise IT stories of 2016

  Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016

• November 30, 2016 30 Nov'16

  Mastercard uses artificial intelligence for transaction approval

  Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security

• November 29, 2016 29 Nov'16

  How a London club enhanced its facilities with wireless charging

  The Clubhouse, a London-based business club and meeting space, introduces wireless charging technology from startup Chargifi at its St James’ location as it bids to attract new clients

• November 23, 2016 23 Nov'16

  Nationwide breaks norm and opens branch because of technology

  Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers

• November 23, 2016 23 Nov'16

  Axa offers on-demand insurance via mobile app

  Insurance company launches app that offers quick and easy insurance cover for individual items owned by customers

• November 17, 2016 17 Nov'16

  Dutch bank ING to spend millions ‘disrupting’ its own business

  Dutch bank ING used digital technology to reinvent itself following the financial crash, and is about to reinvent itself again, says its global CTO, Brendan Donovan

• November 02, 2016 02 Nov'16

  Coca-Cola cloud project bottles rewards for 25,000 staff

  Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees

• November 01, 2016 01 Nov'16

  Insurers face same legacy system battle as retail banks

  The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems

• October 31, 2016 31 Oct'16

  Black cab customers can now pay by card as well as cash

  London Mayor’s Taxi and Private Hire Action Plan sees card technology introduced to all black cabs in the capital

• October 26, 2016 26 Oct'16

  John Lewis chooses three retail tech startups to receive 2016 JLab funding

  Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

• October 26, 2016 26 Oct'16

  Botched IT migration cost Vodafone customers thousands

  Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration

• October 25, 2016 25 Oct'16

  Mobile apps to take over HR technology

  Smartphone apps are the next frontier for human resources technology, according to HR technology analyst Josh Bersin

• October 24, 2016 24 Oct'16

  UAE telco launches mobile wallet

  Etisalat signs deal with technology company to offer its customers a mobile wallet service, as fintech expands in the Middle East

• October 18, 2016 18 Oct'16

  Abu Dhabi Securities Exchange uses blockchain for e-voting

  Abu Dhabi Securities Exchange offers controlled access to the AGM information of listed companies through a blockchain-based service

• October 16, 2016 16 Oct'16

  Dubai smart city will be the talk of GITEX

  Global experts in urban planning and smart technology will discuss the important role Dubai will play in supporting the development of smart cities in the Middle East

• October 14, 2016 14 Oct'16

  Nordea bank joins rival’s mobile payment platform

  Nordea signs up to the mobile payments platform from Danske bank for its customers in Denmark and Norway

• October 10, 2016 10 Oct'16

  More virtualisation to come in mature Australian market

  Australia has been hailed as a rapidly growing market for mobile virtualisation

• October 07, 2016 07 Oct'16

  Dunkin’ data – how one firm is going donuts for data analytics

  The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data

• September 29, 2016 29 Sep'16

  Trust issues stifling digital economy growth, study shows

  Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows

• September 28, 2016 28 Sep'16

  BlackBerry ends production of mobile phones

  Canadian firm to focus on a strategy built around software development, including security and applications, and mobile device management

• September 28, 2016 28 Sep'16

  Mastercard woos software developers with API platform

  Credit card company Mastercard is investing heavily in digital payments and wants to engage with developers and startups

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 20, 2016 20 Sep'16

  Digital Catapult sets up London-wide IoT network

  The Digital Catapult is launching a London-wide internet of things network to support digital startups and SMEs as they develop applications and use-cases

• September 13, 2016 13 Sep'16

  Banks and fintech firms respect each other, says HSBC boss

  The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss