News

Internet technology

May 15, 2017 15 May'17
Toys R Us introduces tablets for store staff

Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
May 11, 2017 11 May'17
Made.com trialling real-time chat for customer advice

Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
May 10, 2017 10 May'17
Blockchain economy on the horizon

Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts
May 04, 2017 04 May'17
Facebook revenues, profits and users up in first quarter

Despite a strong first quarter, investors are nervous about the future profitability and growth of Facebook as it indicates it is starting to hit advertising revenue limits

May 03, 2017 03 May'17
Mayor of London seeks chief digital officer

Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
April 27, 2017 27 Apr'17
Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view
April 10, 2017 10 Apr'17
The Graze journey: from pureplay to multi-channel

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher
April 10, 2017 10 Apr'17
Customer expectation is biggest problem for retail, says panel

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts
April 07, 2017 07 Apr'17
How Game used data to transform store experience and drive personalisation

Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store
April 06, 2017 06 Apr'17
Telenor launches IoT pilot in Norway

Telenor is opening up its IoT infrastructure in Norway to encourage students and entrepreneurs to develop IoT products and services

April 06, 2017 06 Apr'17
New subsea cable to connect Australia and Southeast Asia

The Indigo submarine cable will provide additional capacity to mitigate disruptions caused by fibre cuts, as well as meet the growing demand for internet services in the region
April 03, 2017 03 Apr'17
Less than 8% of retailers respond to customer queries across all channels

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer
March 27, 2017 27 Mar'17
AWS London users suffer "insufficient capacity" problems with T2 Micro Instances

Users of AWS's London-hosted T2 Micro Instances suffered capacity issues on Friday 24 March
March 24, 2017 24 Mar'17
Serco uses HR technology to cut recruitment bill

International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year
March 20, 2017 20 Mar'17
Global business leaders hail UK tech sector’s innovation potential

KPMG report reveals global confidence in UK tech sector’s ability to create innovative products and services that are keenly adopted across the world
March 14, 2017 14 Mar'17
Digital Economy Bill amended to protect Openreach pensions

The government introduces an amendment to the Digital Economy Bill to protect the pensions of BT employees transferring into the newly independent Openreach business
March 14, 2017 14 Mar'17
CIO interview: Simon McCalla, Nominet

Nominet, the registry for more than 10 million of the UK’s internet domains, is expanding into the internet of things and internet security services
March 09, 2017 09 Mar'17
Nordea brings social aspect to saving with fintech startup Spiff

Nordea launches a mobile savings app from Norwegian finanical technology company Spiff
March 08, 2017 08 Mar'17
Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology

Energy and services company claims major savings in IT costs after moving its HR services to the cloud
March 07, 2017 07 Mar'17
Retail industry steps up the fight against rising cyber threats

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats
March 01, 2017 01 Mar'17
Alibaba runs academy to find future e-commerce leaders

Online marketplace firm Alibaba launches a global academy designed to find and train young people to join the e-commerce landscape
February 27, 2017 27 Feb'17
Citizen Love: the story of an ordinary family's fight with the US government

Finnish documentary makers Raimo Uunila and Lauri Danska tell the behind-the-scenes story of activist Lauri Love’s battle with the US government – and the impact of the case on his family
February 24, 2017 24 Feb'17
ASEAN’s first nationwide IoT network debuts in Singapore

Sigfox-based IoT network now covers 95% of Singapore, meaning enterprises can connect devices to the network nationwide
February 23, 2017 23 Feb'17
BDUK head Chris Townsend to step down

Government executive Chris Townsend, who oversees the DCMS-run BDUK rural broadband programme, is to step down in April
February 20, 2017 20 Feb'17
Sweden uses Minecraft for urban planning

Swedish National Land survey has put its maps on Minecraft to promote its work
February 13, 2017 13 Feb'17
Santander introduces voice-controlled payments

Santander has taken its voice-controlled banking initiative to the next phase, with customers now able to make payments by voice
February 13, 2017 13 Feb'17
Autodata turns to big data to predict vehicle failures

Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies
February 10, 2017 10 Feb'17
MWC 2017: 4G still has plenty of mileage, say mobile analysts

5G is likely to be a hot topic at this year’s Mobile World Congress, which kicks off at the end of February, but operators should be paying more attention to getting more out of their 4G networks
February 10, 2017 10 Feb'17
Rubbish digital collection needs to be addressed

Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes
February 08, 2017 08 Feb'17
Battersea Power Station development gets ultrafast FTTP broadband

Hyperoptic has been selected to deliver FTTP broadband to new-build apartments at Battersea Power Station
February 08, 2017 08 Feb'17
How a Dublin court case could derail EU-US data privacy agreements

The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid
February 07, 2017 07 Feb'17
Just Eat uses startup accelerator to stay ahead in foodtech

Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem
February 06, 2017 06 Feb'17
Openreach launches enhanced duct and pole mapping service

BT’s infrastructure arm, Openreach, has made digital maps showing its duct and pole network infrastructure available to allow other comms services providers to plan new fibre broadband networks
February 01, 2017 01 Feb'17
Finnish city takes €10bn leap into digitisation

Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone
January 31, 2017 31 Jan'17
Retail tech training – an opportunity to drive employee retention?

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?
January 30, 2017 30 Jan'17
Only 49% of marketers are pushed to reinvent customer service due to technology

Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology
January 26, 2017 26 Jan'17
Facebook ups security with Fido U2F two-factor authentication

Social media giant is enabling users to increase the security of their logins with Fido U2F USB security keys
January 24, 2017 24 Jan'17
GDS signals intent to move public sector off PSN

Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work
January 23, 2017 23 Jan'17
Lululemon turns to digital transformation to support consumer community

Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem
January 20, 2017 20 Jan'17
BT draws fire over broadband price hike

Consumer broadband groups have hit out after BT put up its broadband prices
January 19, 2017 19 Jan'17
Southampton FC signs up to cloud-based e-commerce

The cloud-based system by Advanced supports fan engagement and is able to handle peaks in traffic on Southampton FC’s website
January 17, 2017 17 Jan'17
HSBC appoints technology advisers to keep pace with IT changes

Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board
January 17, 2017 17 Jan'17
Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty
January 13, 2017 13 Jan'17
Davos: Technology poses new risks to jobs, economies and society

Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos
January 12, 2017 12 Jan'17
Lloyds Bank digital banking problems an industry warning

Lloyds Bank’s digital banking problems still unresolved after a second day
January 11, 2017 11 Jan'17
Tech focus helps Singapore go second in globalisation index

Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement
January 06, 2017 06 Jan'17
Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout
January 05, 2017 05 Jan'17
UK youngsters unwittingly exposing private data

The UK children's commissioner has called for better support for child privacy after study shows most are unknowingly agreeing to share private data
December 30, 2016 30 Dec'16
Top 10 financial services stories of 2016

Here are 10 of the most popular fintech articles on Computer Weekly in 2016
December 23, 2016 23 Dec'16
Top 10 networking stories of 2016

A look back at Computer Weekly’s most-read networking stories of 2016