News

E-commerce technology

• November 30, 2016 30 Nov'16

  Mastercard uses artificial intelligence for transaction approval

  Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security

• November 24, 2016 24 Nov'16

  How InterContinental Hotels connects with real-time marketing

  InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands

• November 23, 2016 23 Nov'16

  Nationwide breaks norm and opens branch because of technology

  Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers

• November 17, 2016 17 Nov'16

  Lending platform pioneer Zopa aims to become a UK bank

  Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market

• November 01, 2016 01 Nov'16

  Insurers face same legacy system battle as retail banks

  The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems

• October 26, 2016 26 Oct'16

  John Lewis chooses three retail tech startups to receive 2016 JLab funding

  Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

• October 25, 2016 25 Oct'16

  Australian IT spending to be near A$85bn in 2017

  Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers

• October 25, 2016 25 Oct'16

  How collaboration will feature in the future of digital supermarkets

  Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future?

• October 25, 2016 25 Oct'16

  Insurers are joining fintech party

  Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope

• October 14, 2016 14 Oct'16

  Retail websites riddled with security holes, researchers warn

  Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

• October 13, 2016 13 Oct'16

  IT startups suffer from strict, out-of-date Dutch laws

  The Netherlands government needs to ensure that legislation enables disruptive technology to flourish

• October 07, 2016 07 Oct'16

  Dunkin’ data – how one firm is going donuts for data analytics

  The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data

• September 29, 2016 29 Sep'16

  Trust issues stifling digital economy growth, study shows

  Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 26, 2016 26 Sep'16

  Bangkok Airways takes customer service to the cloud

  Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 13, 2016 13 Sep'16

  Banks and fintech firms respect each other, says HSBC boss

  The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss

• July 29, 2016 29 Jul'16

  German digital bank Fidor acquired by French banking giant

  Fidor CEO says merger with BPCE will allow challenger to continue its international expansion

• July 13, 2016 13 Jul'16

  Panera transforms digital infrastructure with Cisco

  At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices

• July 11, 2016 11 Jul'16

  Case study: Odeon goes to hybrid cloud for digital transformation

  Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats

• July 11, 2016 11 Jul'16

  Outdated IT limits retail gains from customer data

  Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services

• July 05, 2016 05 Jul'16

  Virtual reality finds fans at Reading University

  Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects

• June 30, 2016 30 Jun'16

  Five retail-based startups head for 2016 Jlab incubator

  Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator

• June 15, 2016 15 Jun'16

  Salesforce gears up for e-commerce with Demandware deal

  CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it

• June 14, 2016 14 Jun'16

  Tesco Bank partners with MasterCard to develop digital payments

  Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods

• June 13, 2016 13 Jun'16

  Singapore banks adopt voice biometrics for user authentication

  Banks in Singapore are rolling out biometric technology to improve customer services by speeding up the authentication process

• June 13, 2016 13 Jun'16

  Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger

  The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion

• May 26, 2016 26 May'16

  Nordic CIO interview: Petteri Naulapää, Stockmann

  CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel

• May 19, 2016 19 May'16

  SuiteWorld 2016: The way retailers use ERP is shifting, taking on an external focus

  NetSuite manager for commerce products looks at how consumers are forcing the retail world towards an experience-led business models

• May 12, 2016 12 May'16

  Future Retail Contest: Using tech to tackle retail’s biggest problems

  IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups

• May 11, 2016 11 May'16

  Ebay sellers demand better broadband and mobile

  A study of SME sellers conducted by eBay in the UK finds that many feel held back by poor broadband and mobile coverage

• May 09, 2016 09 May'16

  Singapore smart city chief delivers vision to the world

  The Singapore government minister running the city state's smart nation project tells the world about the country’s smart nation vision

• April 28, 2016 28 Apr'16

  Payment card industry issues data security standard update

  PCI DSS version 3.2 introduces six new requirements for compliance, some additional guidance and a raft of clarifications

• April 25, 2016 25 Apr'16

  Indonesian internet users turn to smartphones to go online

  Organisations with a cyber footprint in Indonesia must understand most internet users in the country access online content and services on smartphones

• April 15, 2016 15 Apr'16

  E-commerce struggles for growth in Asean countries

  Online retail market growth in the Asean nations remains slow but nonetheless significant, according to a survey of consumer habits in the region

• April 14, 2016 14 Apr'16

  Social media could be used to identify refugees, says fintech founder

  A panel at the Innovate Finance Summit 2016 discussed ways refugees could access funds, including digital identities, smartphones and peer-to-peer applications

• April 05, 2016 05 Apr'16

  John Lewis launches 2016 round of accelerator programme Jlab

  Retailer John Lewis launches the 2016 round of Jlab, a programme designed to bring innovation and disruption to the retail industry with technology startups

• March 29, 2016 29 Mar'16

  DNB to close 59 branches in Norway as online banking dominates

  Norwegian bank DNB is closing branches and cutting jobs as more customers move to digital channels

• March 23, 2016 23 Mar'16

  Android Pay UK launch announced by Google

  Google is entering the UK mobile phone payments market, with Android Pay expected to be available in months

• March 17, 2016 17 Mar'16

  Everyone should be a chief customer officer, says PetsPyjamas CEO

  CEO of pet-friendly product company PetsPyjamas says the idea of the chief customer officer is redundant

• March 17, 2016 17 Mar'16

  Private mobile network powers Ocado’s robotic warehouse

  Online supermarket Ocado rethinks 4G mobile technology to power a network of 1,000 robot workers operating in the grocer's 'hive' warehouse

• March 16, 2016 16 Mar'16

  Fintechs want to take one-third of traditional banks’ business

  Banks know they could lose large chunks of business to fintech firms, but if the challengers have their way, it will be more than expected

• March 15, 2016 15 Mar'16

  Retailers are in the “dial up” stage of omni-channel

  A Retail Business Technology Expo panel likened the current omni-channel movement to the dial-up stage of internet connectivity

• February 26, 2016 26 Feb'16

  Tech Nordic Advocates partners with Nordic Startup Conference

  Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March

• February 17, 2016 17 Feb'16

  Middle East telecoms operators face up to IoT smart city challenges

  As smart city initiatives spring up in the Middle East, telecoms operators contend with the strain of the internet of things (IoT) on networks

• February 15, 2016 15 Feb'16

  'We stumbled on e-commerce,' says Ecco marketing head

  Head of e-commerce at retailer Ecco Dana Schwartz explains how the firm’s transformational journey happened as a result of e-commerce adoption

• February 15, 2016 15 Feb'16

  Sweden’s NFT Ventures looks to Finland for fintech startups

  Swedish startup fund that targets financial technology developers has expanded its reach into Finland

• February 11, 2016 11 Feb'16

  Digital internships in India with TCS now open to UK graduates

  India’s biggest IT supplier, Tata Consultancy Services, plans to recruit 1,000 UK graduates for paid internships over the next four years

• February 10, 2016 10 Feb'16

  Paym usage doubles every six months

  Mobile payments provider says use of its mobile payments service is increasing by about four times each year

• January 26, 2016 26 Jan'16

  Could Sweden become the first cashless society?

  Sweden is fast becoming a country where cash is on the periphery of payments, and some think it might be the first to become cashless