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E-commerce technology

August 14, 2017 14 Aug'17
Most consumers think they are more digitally savvy than some retailers

Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers
August 10, 2017 10 Aug'17
CIO interview: Daniel Gebler, chief technology officer, Picnic

The Netherlands has the highest supermarket density in the world, yet a technology company has been able to gain market share from the established order
August 09, 2017 09 Aug'17
Nordic countries top digital nations ranking, but risk stalling

Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position
July 25, 2017 25 Jul'17
North Korean web users enjoy Amazon, Facebook and YouTube, report claims

Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen

July 24, 2017 24 Jul'17
Mastercard outlines future digital payment platforms after improvements to Qkr

Mastercard has developed its mobile app, Qkr, for spectators at The Open Championship. The improvements further demonstrate new digital payment platforms offered by the company
July 24, 2017 24 Jul'17
Tesco expands reach for same-day grocery delivery

Supermarket retailer Tesco announces it will be extending its offering of same-day delivery for groceries to across the UK
July 13, 2017 13 Jul'17
Visa encourages US businesses to go cashless with £500,000 in hard cash

Card giant offers small US businesses financial support to upgrade their payments technology if they agree to abandon cash
July 12, 2017 12 Jul'17
UK ranked as top 10 digital economy

The UK has been ranked among the top 10 nations in terms of digital capabilities
July 11, 2017 11 Jul'17
How IT can work alongside marketing to deliver on digital expectations

A recent digital customer experience summit hosted by Adobe has highlighted the link between IT, in-house talent development and change management
July 06, 2017 06 Jul'17
Sainsbury’s Group sales grow as Argos boosts performance

Group reports 8% increase in online grocery business and 10% rise in online Argos sales as total like-for-like sales jump 2.3% in first quarter

June 29, 2017 29 Jun'17
App-based banking continues its ascent in the UK

The number of people banking from their mobile phones is increasing as more services are made available through the channel
June 26, 2017 26 Jun'17
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’

The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged
June 23, 2017 23 Jun'17
Swedish fintech Klarna gains full banking licence

Swedish online payments provider Klarna becomes one of “the largest banks in Europe” after being granted an EU-wide banking licence by the Swedish Financial Supervisory Authority
June 22, 2017 22 Jun'17
Waitrose joins John Lewis for Jlab 2017

The 2017 JLab will see Waitrose, John Lewis and JLP Ventures band together to mentor and develop several retail technology startups
June 20, 2017 20 Jun'17
Tesco customers miss out on deliveries due to tech fault

A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed
June 14, 2017 14 Jun'17
Microchips implanted in hands could be in use for payments in 20 years

UK consumers are becoming more accepting that biometric authentication will become the norm for payments
June 08, 2017 08 Jun'17
Smart farming, IoT only way to feed growing population, says Beecham report

A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population
June 06, 2017 06 Jun'17
HSBC launches global social network for businesses

HSBC Bank is helping its business customers connect with potential partners through a digital hub
May 30, 2017 30 May'17
Taiwan’s OwlTing taps blockchain to improve food safety

The e-commerce company is using blockchain technology to provide consumers with greater transparency on food sources and production processes
May 24, 2017 24 May'17
Dubai financial services regulator launches temporary licence aimed at fintechs

Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence
May 24, 2017 24 May'17
Interview: Nick Bleech, head of information security, Travis Perkins

Last year, Travis Perkins implemented Splunk to help it to respond more quickly to security threats. Now, the business is looking into machine learning and a single customer view
May 16, 2017 16 May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
May 15, 2017 15 May'17
Toys R Us introduces tablets for store staff

Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
May 11, 2017 11 May'17
Made.com trialling real-time chat for customer advice

Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
May 10, 2017 10 May'17
Blockchain economy on the horizon

Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts
May 03, 2017 03 May'17
Mayor of London seeks chief digital officer

Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
April 27, 2017 27 Apr'17
Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view
April 10, 2017 10 Apr'17
The Graze journey: from pureplay to multi-channel

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher
April 10, 2017 10 Apr'17
Customer expectation is biggest problem for retail, says panel

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts
April 07, 2017 07 Apr'17
How Game used data to transform store experience and drive personalisation

Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store
April 03, 2017 03 Apr'17
Less than 8% of retailers respond to customer queries across all channels

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer
March 09, 2017 09 Mar'17
Nordea brings social aspect to saving with fintech startup Spiff

Nordea launches a mobile savings app from Norwegian finanical technology company Spiff
March 07, 2017 07 Mar'17
Retail industry steps up the fight against rising cyber threats

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats
March 01, 2017 01 Mar'17
Alibaba runs academy to find future e-commerce leaders

Online marketplace firm Alibaba launches a global academy designed to find and train young people to join the e-commerce landscape
February 13, 2017 13 Feb'17
Santander introduces voice-controlled payments

Santander has taken its voice-controlled banking initiative to the next phase, with customers now able to make payments by voice
February 13, 2017 13 Feb'17
Autodata turns to big data to predict vehicle failures

Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies
February 07, 2017 07 Feb'17
Just Eat uses startup accelerator to stay ahead in foodtech

Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem
February 01, 2017 01 Feb'17
Finnish city takes €10bn leap into digitisation

Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone
January 31, 2017 31 Jan'17
Retail tech training – an opportunity to drive employee retention?

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?
January 23, 2017 23 Jan'17
Lululemon turns to digital transformation to support consumer community

Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem
January 19, 2017 19 Jan'17
Southampton FC signs up to cloud-based e-commerce

The cloud-based system by Advanced supports fan engagement and is able to handle peaks in traffic on Southampton FC’s website
January 17, 2017 17 Jan'17
HSBC appoints technology advisers to keep pace with IT changes

Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board
January 17, 2017 17 Jan'17
Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty
January 12, 2017 12 Jan'17
Lloyds Bank digital banking problems an industry warning

Lloyds Bank’s digital banking problems still unresolved after a second day
January 11, 2017 11 Jan'17
Tech focus helps Singapore go second in globalisation index

Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement
January 06, 2017 06 Jan'17
Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout
December 30, 2016 30 Dec'16
Top 10 financial services stories of 2016

Here are 10 of the most popular fintech articles on Computer Weekly in 2016
December 22, 2016 22 Dec'16
Almost 90% of customers say social media availability affects brand loyalty

Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty
December 07, 2016 07 Dec'16
The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT
December 02, 2016 02 Dec'16
Academics link payment card vulnerability to Tesco Bank cyber heist

UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist