News

E-commerce technology

• December 20, 2018 20 Dec'18

  Cancer Research works to improve users’ digital experience

  UK charity has been working with Optimizely to develop a better user experience through its website, as well as improve the way the organisation works

• December 07, 2018 07 Dec'18

  Quarter of all UK shopping now happens on mobile devices

  UK’s high-street spend is the lowest across Europe as mobile devices account for a growing portion of online shopping

• November 23, 2018 23 Nov'18

  ASOS launches digital assistant to help customers find right size

  Online fashion retailer ASOS has launched an artificially intelligent assistant to help consumers find the right size of clothing before they place an order

• November 22, 2018 22 Nov'18

  IKEA to focus on digitisation and convenience shopping

  Swedish furniture brand IKEA will be cutting jobs and focusing on smaller stores and its digital pipeline in a bid to usher in a new era of business transformation

• November 16, 2018 16 Nov'18

  Russian banks to introduce contactless ATMs

  Russian banks have introduced their first contactless ATMs, which customers can link to via smartphones and wearable devices

• November 14, 2018 14 Nov'18

  PwC provides retail data insights for London’s West End

  New West End Company hopes data on consumer behaviour will help retailers to increase spending in the area by one-third to £12bn over the next few years

• November 12, 2018 12 Nov'18

  Government considering dedicated internet regulator, says digital minister

  An upcoming white paper is likely to set out proposals for an internet regulator, a House of Lords committee has been told

• November 12, 2018 12 Nov'18

  HMRC resolves technical issue with tax-free childcare portal

  The department’s tax-free childcare website has again suffered technical issues, affecting 22,000 payments, but the problems were resolved last week, according to HMRC

• November 08, 2018 08 Nov'18

  M&S admits online remit “well behind” competitors

  Food and clothing retailer Marks and Spencer has admitted its website and online fulfillment capabilities are behind that of its competitors, but it is seeing progress since implementing changes

• November 07, 2018 07 Nov'18

  Lloyds Banking Group shaking up its workforce to reflect digital times

  Lloyds Banking Group is revamping the roles of thousands of staff as it becomes digital

• November 06, 2018 06 Nov'18

  Smart Dubai platform is the backbone of the city's transformation

  Aisha bin Bishr, director general at Smart Dubai Office, talks about the Smart Data platform and soon-to-be-unveiled UAE Pass, a digital ID and signature which is being touted as one of the foundations a city needs to transform

• November 05, 2018 05 Nov'18

  How Birchbox uses social media for personalisation and discovery

  The UK marketing director of subscription service Birchbox told the Retail Week Tech conference about the retailer’s use of social media and data to offer customers a personalised service

• November 02, 2018 02 Nov'18

  Jlab 2019 to focus on experiential shopping

  Each year, John Lewis hosts a number of retail startups intent on using technology to transform the industry. Next year they will be aiming to change the customer experience in-store

• October 31, 2018 31 Oct'18

  Triumph Motorcycles kick-starts changes with high-tech HR

  The Leicestershire-based motorcycle company is deploying IT systems to give customers and its own staff a ‘premium brand experience’

• October 29, 2018 29 Oct'18

  Retail tech spending will grow 3.6% globally in 2019, predicts Gartner

  Global spending on technology in the retail sector is set to grow by 3.6% in 2019, according to predictions by Gartner analysts

• October 24, 2018 24 Oct'18

  SMEs use fintech in fight against online giants, but fears remain

  Online SMEs are turning to financial technology to help them make payment processes easy for customers as they try to compete with online giants

• October 19, 2018 19 Oct'18

  Russians using less cash after accelerated use of electronic payments

  Russians are increasingly using electronic payments rather than cash, a recent study by Sberbank has found

• October 18, 2018 18 Oct'18

  Amazon to open Manchester R&D centre and create 1,000 skilled jobs

  Online retail giant will open a new office in Manchester and expand others to house 1,000 new skilled research and development employees in the UK

• October 12, 2018 12 Oct'18

  Moonpig to open technology hub and create 50 new roles

  Greeting card company chooses Manchester for its first tech hub because of the city’s thriving tech scene and “exceptional” pool of talent

• October 12, 2018 12 Oct'18

  ASOS launches voice shopping on Google Assistant

  Online fashion brand introduces voice shopping service to help customers navigate its thousands of products more easily

• October 01, 2018 01 Oct'18

  UK will unilaterally tax web giants, says Hammond

  Chancellor threatens to go it alone on tax reform for digital services businesses if an international agreement cannot be reached

• October 01, 2018 01 Oct'18

  Mobile will be more disruptive for retail than online, says Facebook representative

  Facebook’s retail industry head says mobile technology is likely to cause a bigger shift in retail than online shopping did

• September 28, 2018 28 Sep'18

  Finland’s e-retail sector driven by international growth

  Finland has a fast-growing e-retail industry as a positive consequence of the huge job cuts at Nokia

• September 27, 2018 27 Sep'18

  Explosion in fake data-stealing shopping sites

  Cyber attackers are ramping up efforts to steal personal data by setting up look-alike domains that pose a phishing risk to online shoppers, researchers warn

• September 27, 2018 27 Sep'18

  Best supply chain firms are masters of data and automation

  Europe’s best supply chains are making the most out of e-commerce, customer insights and robotic process automation, according to Gartner

• September 20, 2018 20 Sep'18

  Asda outsources app development to support digital future

  Supermarket chain Asda is outsourcing its application development to HCL to access and build skills and experience in agile development methods

• September 19, 2018 19 Sep'18

  Waitrose to launch same-day delivery trial

  High-end supermarket Waitrose is partnering with retail delivery startup On the Dot to trial same-day delivery for its food and wine goods

• September 19, 2018 19 Sep'18

  Santander plans UK tech hub in Milton Keynes

  Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff

• September 19, 2018 19 Sep'18

  BMW innovation lab bears fruit with insurtech deal

  BMW has struck a deal with one of the tech startups that participated in its innovation incubator

• September 17, 2018 17 Sep'18

  Middle East hungry for digitisation, says GE’s Bill Ruh

  The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries

• September 13, 2018 13 Sep'18

  John Lewis blames profit drops on high IT costs

  Department store John Lewis has pinned the blame on high IT costs and the rising price of store real-estate for a drop in profit

• September 07, 2018 07 Sep'18

  Why AI should assist humans, not replace them

  At the 2018 Disruption Summit in London, BT’s lead of customer insight and futures said artificially intelligent systems should be there to assist humans, not get rid of them

• September 07, 2018 07 Sep'18

  Argos launches voice shopping capability on Google Home Assistant

  Retailer Argos has developed a voice shopping service so customers can reserve items for pickup using the Google Home Assistant app

• September 06, 2018 06 Sep'18

  How Rituals is using Salesforce Commerce cloud to replicate physical experience online

  Cosmetics firm Rituals is using Salesforce Commerce Cloud to translate its website into 25 languages, helping the brand reach customers its physical stores can’t

• September 05, 2018 05 Sep'18

  The fintech startups to watch in the UK

  Tech Nation’s choice of fintech companies to back reflects the changes expected to hit financial services IT

• September 05, 2018 05 Sep'18

  How Ocado has disrupted its own model

  At the Disruption Summit in London, Ocado’s head of technology explained how the firm built a technology-based model for efficient grocery delivery and how it has been disrupting that ever since

• September 03, 2018 03 Sep'18

  CIO interview: Ian Cohen, global CIO, Addison Lee

  Addison Lee’s global CIO is building a business strategy and ensuring the transport company has a flexible platform for growth

• August 29, 2018 29 Aug'18

  Heineken and Oracle create chatbot helper for polo events

  Beer brand Heineken has enlisted the help of Oracle to create a chatbot to assist people attending the annual Heineken Urban Polo events ahead of expansion in 2019

• August 28, 2018 28 Aug'18

  Debenhams rolls out Doddle click-and-collect service in all its stores

  Debenhams and parcel collection and return firm Doddle are working together to roll out Doddle’s click-and-collect services to all of the retailer’s stores

• August 23, 2018 23 Aug'18

  No Deal Brexit papers warn of stark future for UK tech

  The government has published the first of its No Deal Brexit contingency planning notices, containing sobering messages for the UK technology industry

• August 15, 2018 15 Aug'18

  Apple faces strong competition from Amazon

  As Apple is set to become the first trillion dollar company, a strong rival is only just behind – and it's not Google or Samsung.

• August 14, 2018 14 Aug'18

  Consumers accept fraud danger as online shopping increases, research finds

  The majority of UK consumers see the threat of online fraud as “inevitable” as e-commerce popularity rises

• August 14, 2018 14 Aug'18

  Phishing remains top fraud enabler, RSA reports

  Phishing is the most popular way of enabling fraud for cyber criminals, who are also increasingly using rogue mobile apps, mobile browsers and social media, a report reveals

• August 13, 2018 13 Aug'18

  Banks lead in digital era fraud detection

  All e-commerce businesses should follow the banks’ lead in how to detect fraud in the digital era, says RSA fraud and risk expert

• August 08, 2018 08 Aug'18

  Nordic fintech becomes a significant global player

  The Nordic region accounted for three of the 10 biggest financial technology deals in the first half of 2018

• August 07, 2018 07 Aug'18

  M&S partners with Doddle for easier click-and-collect returns

  Retailer is using Powered by Doddle on its in-store devices to allow returns of online items, as well as the use of click-and-collect services

• August 06, 2018 06 Aug'18

  Sweaty Betty revamps website to cater for digital customers

  Activewear brand has partnered with e-commerce firm Tryzens to launch a responsive site that is better suited to its increasingly digital customers

• August 02, 2018 02 Aug'18

  Three-quarters of UK adults have not heard of open banking

  Open banking will struggle to deliver what it promises unless people are made aware of its existence and what it could do for them

• July 31, 2018 31 Jul'18

  Why Pinterest pinpointed features for the visually impaired

  Ideas curation site has developed features for people with visual impairment. Its lead designer explains what has been changed and why it matters

• July 31, 2018 31 Jul'18

  3 Hong Kong gears up for 5G with “epic” transformation

  The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era