News

Customer relationship management (CRM)

• October 06, 2016 06 Oct'16

  Benioff follows Will.i.am on stage to promote Stem education as way out

  Salesforce founder and CEO Marc Benioff endorses Will.i.am’s education drive for black youth and Bono’s anti-AIDS charity, (Red)

• October 03, 2016 03 Oct'16

  Dutch government uses Microsoft Dynamics to improve recruitment

  Government recruitment and career management of senior civil servants in the Netherlands has been improved through a Microsoft Dynamics implementation

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 15, 2016 15 Sep'16

  Manchester City builds digital fan wall on Hana Cloud Platform

  Football club has unveiled an interactive fan wall, built on SAP’s Hana Cloud Platform, to engage fans better

• September 14, 2016 14 Sep'16

  Royal Shakespeare Company targets more groundlings with Progress

  The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress

• September 08, 2016 08 Sep'16

  Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week

  SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• June 15, 2016 15 Jun'16

  Salesforce gears up for e-commerce with Demandware deal

  CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it

• May 27, 2016 27 May'16

  Bristol Water outsources IT as business model transforms

  Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model

• May 19, 2016 19 May'16

  ING Turkey uses digital technology to improve services and grow customer base

  Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• March 16, 2016 16 Mar'16

  Rolls-Royce cloud HR project will pay for itself in two years

  HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system

• March 16, 2016 16 Mar'16

  Oracle Q3 2016: cloud revenue grows, US currency strength takes toll

  SaaS and PaaS combined contributed $583m in third quarter, up 57% in US dollar terms, while IaaS was down 2% in dollars to $152m

• March 08, 2016 08 Mar'16

  RWE chief executive points to SAP billing system as cause of npower losses

  Npower has announced a radical restructuring plan, shedding 2,400 jobs on the back of losses of €137m. Its parent company’s CEO identified an SAP billing system as the source of the UK unit’s woes

• February 23, 2016 23 Feb'16

  Outsourcer MSXI puts Microsoft cloud in driving seat

  Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business

• February 17, 2016 17 Feb'16

  Electronics supplier RS Components outsources business process systems in online push

  Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• January 25, 2016 25 Jan'16

  Twitter chief claims executive exodus voluntary

  Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives

• January 20, 2016 20 Jan'16

  Microsoft to donate $1bn worth of cloud computing resources

  Microsoft's $1bn cloud computing donation is aimed at helping NGOs, academic research and developing countries

• November 27, 2015 27 Nov'15

  TUI develops apps to keep in touch with holidaymakers all year

  Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip

• November 23, 2015 23 Nov'15

  SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

  Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project

• October 26, 2015 26 Oct'15

  Yakult uses data analytics to boost growth in the Netherlands by 20%

  Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands

• October 09, 2015 09 Oct'15

  Silicon Valley startups pitch to solve next-generation business IT problems

  We visit Silicon Valley to meet some of the emerging tech companies focusing on enterprise IT

• September 15, 2015 15 Sep'15

  Almost 30% of retailers use facial recognition technology to track consumers in store

  Retailers are using more technology in store to track customer behaviour, with the younger generation finding it useful for their shopping experience

• September 03, 2015 03 Sep'15

  Al Rayan Bank finds business agility in cloud applications

  Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility

• July 08, 2015 08 Jul'15

  BA opens up API on flight information

  British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications

• July 07, 2015 07 Jul'15

  Manchester City group joins forces with SAP to further global goals

  The City Football Group, which includes Manchester City, has teamed up with SAP to further its global development goals

• June 30, 2015 30 Jun'15

  Top suppliers as UK software and services market approaches £50bn

  The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView

• June 19, 2015 19 Jun'15

  Google eyes Tesco’s customer analytics arm Dunnhumby

  Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard

• June 19, 2015 19 Jun'15

  Legacy systems holding back 90% of businesses

  Most businesses are being held back from making digital advances by their reliance on legacy applications

• June 17, 2015 17 Jun'15

  Royal Bank of Scotland goes back to 1970s values with big data

  RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service

• May 29, 2015 29 May'15

  CIO interview: Billie Laidlaw, RSPCA

  RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care

• May 06, 2015 06 May'15

  CIO interview: Darrell Stein, vice-president of information systems at Reckitt Benckiser

  Seven months after taking charge of IT at Reckitt Benckiser, Darrell Stein is pushing ahead with a strategy to increase digital revenues

• April 16, 2015 16 Apr'15

  Pure e-commerce approach does not work for every retailer

  Retailers can no longer be successful with an e-commerce approach alone, according to NYU professor of marketing Scott Galloway

• April 16, 2015 16 Apr'15

  Retailers should think of consumers as “omni-customers”, says OVS Spa

  Retailers should refocus their strategy to treat consumers as “omni-customers”, according to the director of e-commerce for Italian brand OVS Spa

• April 09, 2015 09 Apr'15

  CIO interview: Fernando Birman, head of the digital office, Solvay

  After years of IT work to support major M&A activity, global chemicals company Solvay is focusing on innovation to drive internal efficiency

• April 09, 2015 09 Apr'15

  InfoVista buys Ipanema to boost application performance offer

  Network management supplier InfoVista buys application and network performance firm Ipanema to realise software-defined WAN ambitions

• April 08, 2015 08 Apr'15

  CIO interview: Bruna Pellicci, global head of IT, Ashurst

  Global law firm Ashurst is rolling out a new IT strategy based on single platforms worldwide for its core business areas

• March 30, 2015 30 Mar'15

  KPMG teams up with Microsoft to boost enterprise cloud adoption

  Advisory firm to draw on Microsoft technologies to deliver cloud-based data analytics, and business transformation services to clients

• March 19, 2015 19 Mar'15

  Holland & Barrett outsources data handling to ITC Infotech

  IT services firm ITC Infotech manages customer data for health food business to help it glean business value from the information

• March 11, 2015 11 Mar'15

  Microsoft Azure brings success for McDonald's Sweden

  McDonald's Sweden's Microsoft Azure system is named best-in-class across the fast food organisation's global operation

• January 07, 2015 07 Jan'15

  Case study: UniCredit uses Fico to apply prescriptive analytics to risk management

  Italian bank UniCredit is using Fico software to apply prescriptive analytics to risk management

• December 19, 2014 19 Dec'14

  CIO interview: Mark Maddocks, Cambridge University Press

  Technology has prompted unprecedented innovation and transformation in the media sector – Cambridge University Press is no exception

• December 11, 2014 11 Dec'14

  DECC publishes annual report on delayed smart meter scheme

  The Department of Energy and Climate Change has published its annual report on the roll-out of smart electricity and gas meters

• December 11, 2014 11 Dec'14

  Avaya brings contact centres to Google Chromebooks

  Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks

• November 12, 2014 12 Nov'14

  Amazon not the biggest threat to high street retailers

  Competition from online-only traders does not pose the biggest threat to high street retailers, with cautious attitudes a bigger risk

• November 11, 2014 11 Nov'14

  Qantas puts Oracle ERP in the cloud with Tata Consultancy Services

  Airline Qantas signs IT outsourcing services firm TCS to upgrade its Oracle ERP platform and move it into the cloud

• October 10, 2014 10 Oct'14

  Fear and loathing could hold back UK internet of things, says KPMG report

  More than two-thirds of UK consumers fear growing number of interconnected devices make it too easy for things to go wrong

• September 30, 2014 30 Sep'14

  Oracle OpenWorld 2014: Xerox aligns business and IT in streamlining applications

  Xerox's IT division has been working with the business to standardise its HR management on a global basis

• September 15, 2014 15 Sep'14

  Salesforce issues advice on avoiding Dyreza attack

  Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus