News

Customer relationship management (CRM)

• May 29, 2018 29 May'18

  Policy Exchange report calls for GDS to be moved to DCMS

  Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital ...

• May 21, 2018 21 May'18

  IT hub shadowed by Everest gives opportunities to homegrown IT professionals

  Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result

• May 17, 2018 17 May'18

  Case study: British Airways’ global B2B sales gathered under Salesforce cloud

  British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos

• May 09, 2018 09 May'18

  NatWest fintech investments bear fruit as SME loans platform goes live

  Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes

• April 24, 2018 24 Apr'18

  SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers

  SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300

• March 20, 2018 20 Mar'18

  Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn

  Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud

• March 19, 2018 19 Mar'18

  How airlines are gearing up for the digital shift

  Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience

• March 05, 2018 05 Mar'18

  Yorkshire Building Society implements cloud banking platform

  Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks

• February 28, 2018 28 Feb'18

  AI must develop for the greater good and cut government admin

  A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion

• February 21, 2018 21 Feb'18

  Why digital customer experience requires business transformation

  Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics

• February 19, 2018 19 Feb'18

  Take-up of chatbots will accelerate over next two years

  Chatbots and artificial intelligence are becoming an increasingly important part of customer services

• February 02, 2018 02 Feb'18

  Google Q4 results show businesses are buying into its public cloud

  The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year

• February 02, 2018 02 Feb'18

  CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

  NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives

• February 02, 2018 02 Feb'18

  Faster data is a safer bet for risk exposure

  Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system

• January 25, 2018 25 Jan'18

  Robots are needed to manage the automation robots

  The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis

• January 22, 2018 22 Jan'18

  2018 UK software budgets double for AI and blockchain

  Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018

• January 18, 2018 18 Jan'18

  Demand for cloud services drives increase in IT outsourcing

  Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017

• January 16, 2018 16 Jan'18

  Financial savings just the beginning for CIOs who understand code quality

  Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches

• January 10, 2018 10 Jan'18

  Marks and Spencer eyes £30m annual cost savings from digital-first retail push

  High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands

• January 08, 2018 08 Jan'18

  IT Priorities 2018: ANZ ups ante on cloud services and software

  Organisations in Australia and New Zealand are bullish on IT spending, particularly in cloud infrastructure services, cloud applications and all-flash storage arrays

• December 19, 2017 19 Dec'17

  Top 10 enterprise IT in the Nordics stories in 2017

  The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer

• December 06, 2017 06 Dec'17

  Mayor of London opens Bangalore office to strengthen links with Indian businesses

  City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital

• November 22, 2017 22 Nov'17

  CIO interview: David Southern, director of ICT, WWF UK

  In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest

• October 24, 2017 24 Oct'17

  Scottish Water extends ServiceNow following HR success

  Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow

• September 27, 2017 27 Sep'17

  RHB Bank rolls out chatbot for loan applications

  The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot

• August 29, 2017 29 Aug'17

  McDonald’s selects Capgemini to help it drive digital customer services

  Fast-food chain decides to outsource its digital developments globally to French IT services giant

• August 07, 2017 07 Aug'17

  TSG 1899 Hoffenheim gets 'faster in the head' with SAP analytics

  TSG 1899 Hoffenheim has been using SAP’s Hana database and applications to speed up players mentally, as well as using SAP Hybris to sell shirts

• July 25, 2017 25 Jul'17

  Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

  Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales

• July 25, 2017 25 Jul'17

  AA Ireland turns to predictive analytics in fraud crackdown

  Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA

• July 14, 2017 14 Jul'17

  How Formula 1 plans to digitise fan experience

  For a sport built on advanced technology, Formula 1 has lacked a truly digitally enabled fan experience – but that could be about to change

• June 22, 2017 22 Jun'17

  Oracle 2016-17 results: cloud revenue up 60%, overall growth 2%

  Oracle’s full-year and fourth quarter results for fiscal year 2016-17 indicate 2% growth in overall revenue, with cloud representing 12% of total. Executives are once again bullish on cloud ERP growth prospects

• May 24, 2017 24 May'17

  SAP aligns with Saudi Arabia’s IT transformation agenda

  Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• May 04, 2017 04 May'17

  CIO interview: Conal Furie, innovations director, Jardine Motors Group

  The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations

• April 27, 2017 27 Apr'17

  Case study: Specsavers furthers digital transformation with single customer view

  UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view

• April 19, 2017 19 Apr'17

  How Dutch university quickly connected thousands of students to new learning management system

  Dutch university TU Delft is replacing its legacy learning management system after 17 years

• March 14, 2017 14 Mar'17

  Portakabin’s biggest-ever IT investment unifies CRM

  Modular construction firm is moving to a single source of business information through cloud technology and services

• February 27, 2017 27 Feb'17

  Santander bank to work with IBM developing mobile apps for staff

  Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM

• February 17, 2017 17 Feb'17

  High Court rules for SAP, against Diageo in indirect licensing case

  Judge rejects Diageo’s submission that SAP PI is a “gatekeeper” licence for gaining access to the SAP suite of applications and database

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• February 09, 2017 09 Feb'17

  SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP

  SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence

• January 23, 2017 23 Jan'17

  Singapore and Indonesia stand out for IT spend in Apac banking sector

  Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending

• January 17, 2017 17 Jan'17

  Aldo uses Salesforce to drive ‘customer delight’

  Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty

• December 16, 2016 16 Dec'16

  Amadeus turns to NoSQL to answer complex travel questions

  Travel software and services company Amadeus has employed a NoSQL database technology to help travellers find answers to complex travel queries

• December 05, 2016 05 Dec'16

  Top 10 ANZ enterprise IT stories of 2016

  Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016

• November 25, 2016 25 Nov'16

  Boots SAP centre of expertise helps take back control

  Walgreens Boots Alliance has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure

• November 16, 2016 16 Nov'16

  UK almost bottom of OECD pile for ICT investment

  The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP

• November 07, 2016 07 Nov'16

  Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

  $9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications

• October 26, 2016 26 Oct'16

  Botched IT migration cost Vodafone customers thousands

  Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration

• October 25, 2016 25 Oct'16

  Virgin Atlantic finds community benefit with Salesforce

  Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software