News

Customer relationship management (CRM)

• January 20, 2022 20 Jan'22

  UK SMEs to receive tech skills and software boost

  A new government scheme aimed at helping businesses improve their productivity and sales online has opened for applications

• December 29, 2021 29 Dec'21

  Top 10 business applications stories of 2021

  2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers

• December 15, 2021 15 Dec'21

  Asda follows EG Group sibling in selection of Rise with SAP

  Retailer is looking to improve the agility of its operations in the cloud with a move to Rise with SAP on Microsoft Azure, and to streamline its procurement with SAP Ariba

• December 07, 2021 07 Dec'21

  IT Priorities 2022: ERP gets back on the horse

  Automation and going cloud-first have gained significant interest for enterprise software and data management investment in the UK, according to the annual TechTarget/Computer Weekly IT Priorities 2022 survey

• November 09, 2021 09 Nov'21

  Real Madrid teams up with Adobe to enhance global fan experience

  Real Madrid is using Adobe’s Experience Cloud software to better connect with its fans in Spain and worldwide

• October 28, 2021 28 Oct'21

  Benioffs and Salesforce put $300m into combating climate change on eve of COP26

  $200m committed to reforestation and restoration efforts, and $100m for non-profits over the next 10 years

• October 15, 2021 15 Oct'21

  Manchester City teams up with Qualtrics for fan experience management

  Manchester City is teaming up with online survey software firm Qualtrics, part-owned by long-term City Football Group supplier SAP, to engage more intelligently with the football club’s fanbase

• October 13, 2021 13 Oct'21

  Modern SaaS shifts core ERP architectures

  There are numerous ways to achieve the same result. Salesforce, Microsoft and Microsoft offer a different way to consider enterprise systems

• September 22, 2021 22 Sep'21

  Salesforce to debut Hyperforce architecture in Singapore

  Salesforce is rolling out its Hyperforce infrastructure architecture in Singapore by the year-end, enabling enterprises to run Salesforce applications on Amazon Web Services

• September 22, 2021 22 Sep'21

  Dreamforce 2021: Benioff declares Salesforce as net zero and Slack ubiquitous across stack

  Marc Benioff, CEO and chair of Salesforce, declares his company net zero in a keynote at Dreamforce 2021 in San Francisco, alongside update on Slack integrations

• September 21, 2021 21 Sep'21

  IDC: Salesforce-related economic activity will create 271,000 UK jobs and £52bn in sales by 2026

  IDC research published on the eve of Dreamforce 2021 claims Salesforce-related economic activity will create 271,000 British jobs by 2026 and stoke £52bn in revenue

• August 29, 2021 29 Aug'21

  Mainland Chinese businesses lead tech adoption in APAC

  Chinese firms are more likely than others in Asia-Pacific to tap on artificial intelligence and business intelligence among other technologies to drive innovation

• August 24, 2021 24 Aug'21

  How Zendesk is gearing up for growth in APAC

  Zendesk has its eye on Japan and the enterprise segment while building up its partner ecosystem to grow its business in the Asia-Pacific region

• August 12, 2021 12 Aug'21

  Same-day delivery firm CitySprint fields Salesforce for customers

  Same-day delivery specialist CitySprint uses Salesforce across its contact management, sales and marketing teams

• August 05, 2021 05 Aug'21

  Vodafone Spain modernises customer relationship management platform with Amdocs

  Modernisation programme aims to enable Vodafone Spain to reduce the total cost of ownership and improve operational efficiency, automation and performance of its CRM system

• July 30, 2021 30 Jul'21

  Government opens up SME digital support programme for suppliers

  Help to Grow: Digital scheme aims to help small businesses access productivity-enhancing software, and suppliers are now encouraged to register as approved suppliers

• July 21, 2021 21 Jul'21

  SAP Q2 2021: revenue down 1%, 600 new S/4 Hana signups

  SAP has reported second-quarter 2021 revenue of €6.669bn, down 1% on the same year-ago quarter. Cloud revenue has increased by 11% to €2.276bn, just over one-third of the total, and 250 customers claimed for new Rise with SAP package in the quarter

• July 07, 2021 07 Jul'21

  Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work

  Salesforce Service Cloud CEO Clara Shih has returned to the supplier after a period as a founder CEO and sees the future of contact centre and field service with relatively fresh eyes

• June 24, 2021 24 Jun'21

  Salesforce declares AWS partnership to enable intelligent applications

  Salesforce and Amazon Web Services have declared a ‘strategic partnership’ that is claimed to enable the easier creation of artificial intelligence-infused applications

• June 03, 2021 03 Jun'21

  Sapphire 2021: Klein vaunts rebooted Ariba business network as sustainability driver

  At the virtual Sapphire 2021 conference, SAP CEO Christian Klein trumpeted the supplier’s procurement network, Ariba, as the core of a revamped global engine for promoting sustainable economic growth

• May 26, 2021 26 May'21

  Disabled travellers promised better train journeys by Passenger Assistance app

  An app developed by UK startup Transreport for the Rail Delivery Group aims to improve train travel for disabled passengers

• May 07, 2021 07 May'21

  Monmouthshire County Council digitises HR with Zellis cloud

  Monmouthshire County Council is using a cloud HR system from Zellis as part of its digital transformation programme, aimed at being lean and agile

• April 27, 2021 27 Apr'21

  Leaky Azure storage account puts software developer IP at risk

  Source code for multiple products was left exposed in an unsecured Microsoft Azure cloud storage account, say researchers, but attributing responsibility for the error has proved difficult

• April 21, 2021 21 Apr'21

  EMEA business leaders out of touch with employees’ needs in new hybrid workplace

  Research finds more alignment with staff is needed for firms to address the new hybrid world of work but nearly half of businesses plan tech investments to further improve the workplace experience

• April 08, 2021 08 Apr'21

  Inside Microsoft’s industry cloud strategy

  Microsoft dives deeper into its industry cloud strategy and what it means for enterprises in the Asia-Pacific region

• April 07, 2021 07 Apr'21

  Unpatched SAP applications are target-rich ground for hackers

  Report from SAP and cyber threat research company Onapsis warns that hackers are attacking mission-critical SAP business applications that contain unpatched vulnerabilities

• April 06, 2021 06 Apr'21

  Bank BJB Syariah taps DevOps

  Indonesia’s Bank Jabar Banten Syariah is adopting DevOps and microservices to speed up delivery of applications

• March 23, 2021 23 Mar'21

  Why collaboration is the next driver in enterprise software

  Use of enterprise collaboration tools has exploded during the pandemic. Now they are expanding their remit into the realm of enterprise systems

• March 23, 2021 23 Mar'21

  Home Office completes transfer of all business apps to Oracle Cloud

  Home Office has completed its deployment of Oracle’s Cloud Applications suite to all its functions across 35,000 staff, ahead of other government departments

• March 11, 2021 11 Mar'21

  Oracle Q3, 2020-21: Revenue growth of 3% backdrop to Ellison attack on SAP

  Chairman and CTO Larry Ellison launches competitive attack on SAP as Oracle’s third-quarter results show revenue growth of 3%

• March 11, 2021 11 Mar'21

  IFS ramps up single-platform cloud delivery as it bids ERP adieu

  Business applications supplier shifts fundamentally to cloud infrastructure while sloughing off enterprise resource planning as it rebrands

• March 09, 2021 09 Mar'21

  How biotech firm Luminex manages field service

  Technicians at Luminex work remotely, but their schedules, spare parts for repairs and customer site visits need to link to tech support and the CRM

• February 11, 2021 11 Feb'21

  Benioff projects future of work onto Salesforce’s ‘Cloud 3.0’

  Salesforce is unveiling a vision of the future of work based on what it calls ‘Cloud 3.0’, with ‘Hyperforce’ – a rearchitecting of the Salesforce CRM platform to run on public clouds

• February 11, 2021 11 Feb'21

  Verizon Business, Deloitte gain retail edge with 5G

  Operator’s 5G and mobile edge compute technology, coupled with IT consultancy’s retail industry and solution engineering experience, aims to improve store operating efficiency and enhance the customer experience

• February 10, 2021 10 Feb'21

  Helpdesk meltdown due to absenteeism, low morale and increased workload

  Remote working has put a strain on the helpdesk, and there is a backlog of unresolved tickets that is taking days to clear

• February 02, 2021 02 Feb'21

  Liverpool City Council upgrades to cloud-based contact centre

  An 8x8 integrated cloud PaaS contact centre with voice, team chat and meetings support is helping to drive the council’s digital agenda

• January 20, 2021 20 Jan'21

  How Globe Telecom is doubling down on cloud

  The largest mobile operator in the Philippines has moved its legacy systems to the cloud and there is more to come as it looks towards deploying cloud radio access networks and cloud-native applications

• January 18, 2021 18 Jan'21

  Nottinghamshire uses citizen engagement tools to inform residents

  Nottinghamshire Council is seeking to expand Granicus integrations after success in using its communications services to keep citizens informed during pandemic

• January 08, 2021 08 Jan'21

  British Gas tackles omnichannel customer correspondence

  Utility firm hopes to map out customer communications to help deliver a better customer experience and improve the business

• January 03, 2021 03 Jan'21

  Covid-19’s impact on the retail supply chain

  The Covid-19 pandemic has exposed gaps in the ability of retailers to mitigate supply chain imbalances

• December 17, 2020 17 Dec'20

  Guide Dogs data strategy navigates path to organisational view

  Guide Dogs CIO Gerard McGovern is mapping out a data strategy that is aimed at taking the charity from an individual to an organisational view of data

• December 03, 2020 03 Dec'20

  Dreamforce 2020: Hyperforce shifts Salesforce to public cloud

  Salesforce COO Bret Taylor announced “Hyperforce” during Marc Benioff’s opening keynote at the virtual version of the supplier’s 2020 Dreamforce event in San Francisco

• December 02, 2020 02 Dec'20

  Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020

  Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event

• December 02, 2020 02 Dec'20

  CIO interview: Danny Attias, chief digital and information officer, Anthony Nolan

  Digital transformation takes on a whole new purpose when it's helping to save lives – but leading IT for a charity also has its satisfying technology challenges

• November 26, 2020 26 Nov'20

  Robots taking jobs, but creating careers

  Robotic process automation developers tell Computer Weekly about the job they never expected to be doing

• October 27, 2020 27 Oct'20

  SAP Q3 2020 results: revenue down 4%, cloud silver lining hailed

  SAP’s third quarter 2020 results stated a 4% year-on-year reduction in revenue, with an 11% increase in cloud revenue lightening the gloom

• October 26, 2020 26 Oct'20

  BT brings out RCS business messaging to UK customers

  Telco announces that platform based on next generation of rich mobile messaging is now through early-stage pilots and is available for businesses to enhance customer experience

• October 12, 2020 12 Oct'20

  Software AG caught in double extortion ransomware hit

  Data stolen from prominent German software company by Clop ransomware gang appears on the dark web

• September 29, 2020 29 Sep'20

  Oracle OpenWorld 2020: Miranda – business model changes are driving turn to cloud

  Steve Miranda, who leads Oracle applications development globally, spoke to Computer Weekly ahead of his keynote at the virtual version of OpenWorld. Supply chain management and customer experience are vectors where improvements are being made, he ...

• September 28, 2020 28 Sep'20

  Case Study: Douglas and Gordon uses video to make house searching safer

  Estate agent Douglas and Gordon has made videos of prospective properties to make it safer and easier for house hunters to find their new home during the coronavirus pandemic