News

Business process management (BPM)

• October 16, 2017 16 Oct'17

  How technology is transforming healthcare delivery in Gulf region

  IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years

• August 02, 2017 02 Aug'17

  Fruit firm W B Chambers uses IFS suite to grow business

  W B Chambers, a Kentish fruit farm, has chosen IFS to support its business growth and to guard against the labour pool uncertainties of Brexit

• July 25, 2017 25 Jul'17

  AA Ireland turns to predictive analytics in fraud crackdown

  Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA

• July 10, 2017 10 Jul'17

  Experian admits mobile and online issues after system upgrade

  Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system

• June 20, 2017 20 Jun'17

  NTT Docomo turns to SAP Hana to boost customer experience

  Japanese telco NTT Docomo rolls out in-memory database in eight months to analyse data from retail outlets and customer call centres in a bid to improve service levels

• June 16, 2017 16 Jun'17

  Greggs bakes in business change programme with SAP

  UK baker and food-to-go retailer says it has significantly advanced its business change programme with a full panoply of SAP software

• June 08, 2017 08 Jun'17

  Smart farming, IoT only way to feed growing population, says Beecham report

  A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• April 24, 2017 24 Apr'17

  Motorola brings big data digital evidence service to UK police forces

  Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure

• February 22, 2017 22 Feb'17

  Corporate IT Forum aims to fill gap in discipline of SRM

  Forum to fill supplier relationship management gap opened up by growing centrality of IT to business, and transitions to cloud

• February 20, 2017 20 Feb'17

  Sweden uses Minecraft for urban planning

  Swedish National Land survey has put its maps on Minecraft to promote its work

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• November 18, 2016 18 Nov'16

  Nestlé picks Telefónica to build IoT for coffee machines

  Nestlé’s professional business services unit will incorporate internet of things technology into its coffee machines in pursuit of greater efficiency and customer satisfaction

• November 07, 2016 07 Nov'16

  Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

  $9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications

• October 25, 2016 25 Oct'16

  Virgin Atlantic finds community benefit with Salesforce

  Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

• October 20, 2016 20 Oct'16

  Diageo opts for additional services centre in Bangalore

  Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore.

• July 26, 2016 26 Jul'16

  Tel Aviv Stock Exchange centralises functions with ERP

  The Tel Aviv Stock Exchange has installed first ever ERP system. CIO Eldad Hershtig explains his strategic choices and implementation path

• July 08, 2016 08 Jul'16

  New Jersey turns to technology to keep offenders out of jail

  New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard

• May 19, 2016 19 May'16

  ING Turkey uses digital technology to improve services and grow customer base

  Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices

• April 22, 2016 22 Apr'16

  France takes the lead in the global open data race

  The appointment of a chief data officer (CDO) has already seen the nation create five different types of economic and social value

• January 22, 2016 22 Jan'16

  Crunch time for Australian CIOs as analytics platforms drive strategy in 2016

  CIOs in Australia and elsewhere will be expected to deploy technologies that promise to help them get more from the information they own

• November 23, 2015 23 Nov'15

  SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

  Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project

• October 07, 2015 07 Oct'15

  Singapore and UK researchers investigate privacy in big data era

  Academic organisations in Singapore and the UK collaborate on the privacy questions raised by big data and the cloud

• September 03, 2015 03 Sep'15

  Al Rayan Bank finds business agility in cloud applications

  Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility

• July 23, 2015 23 Jul'15

  Software project will save Ford tens of millions a year in car repair bills

  Car maker Ford is rolling out sophisticated warranty software to 12,000 dealers worldwide in a project that is expected to bring rapid financial returns

• June 23, 2015 23 Jun'15

  Pharmaceutical companies use BPM to cut cost of clinical trial drugs

  Pharmaceutical companies have developed an IT system to secure the supply of medicines they need for clinical studies, saving hundreds of thousands on their drugs bill in the process

• June 19, 2015 19 Jun'15

  Google eyes Tesco’s customer analytics arm Dunnhumby

  Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard

• June 17, 2015 17 Jun'15

  Royal Bank of Scotland goes back to 1970s values with big data

  RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service

• May 11, 2015 11 May'15

  Wearable technology to transform laggards in insurance industry

  Wearable and other smart technologies set to transform the insurance industry in the next three to five years

• March 24, 2015 24 Mar'15

  Swarovski opts for cloud HR to move function to strategic level

  Swarovski’s move to cloud HR system demonstrates its desire to move HR from an operational function to a strategic level

• February 24, 2015 24 Feb'15

  London’s Air Ambulance swaps A-Z maps for mobile apps

  London’s Air Ambulance has halved emergency dispatch times through an incident information and routing app from Mubaloo

• January 22, 2015 22 Jan'15

  Case study: Antwerp port boosts profits with activity-based management software

  How the Antwerp Port Authority has improved its business processes with SAS software

• December 17, 2014 17 Dec'14

  Cabinet Office begins procurement for next stage of Gov.uk Verify

  The Cabinet Office has submitted a tender notice for a £150m three-year framework for the provision of identity assurance services

• December 08, 2014 08 Dec'14

  M&S turns to predictive analytics to keep shelves stocked over Christmas

  Marks & Spencer is using predictive analytics to keep shelves stocked with mince pies and turkeys over Christmas.

• November 27, 2014 27 Nov'14

  CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

  While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers.

• November 04, 2014 04 Nov'14

  Airbus interview: research, innovation and the future of aviation

  IT plays a substantial role in creating the aircraft of the future, with research and innovation at the core of the Airbus business strategy

• October 31, 2014 31 Oct'14

  Ipswich hospital improves healthcare service with Esri data visualisation

  Health pilots location-based technology that delivers data visualisation

• October 30, 2014 30 Oct'14

  Problems surface as first users attempt to use Gov.uk Verify

  Problems have surfaced as users try to use Gov.uk Verify to prove their identities

• October 20, 2014 20 Oct'14

  Disney spreads the magic through wearable technology

  The Walt Disney Company is using wearable technology to improve customer experience and engage with visitors

• October 16, 2014 16 Oct'14

  Comic Relief’s digital challenge: talent, data and the No Make-Up Selfie

  Social media campaigns such as the No Make-Up Selfie and the Ice Bucket Challenge threaten charities such as Comic Relief with their digital reach

• September 15, 2014 15 Sep'14

  Clarks shoes steps into digital

  Shoe manufacturer Clarks is replacing its legacy e-commerce sites with a global cloud-based system next month

• September 12, 2014 12 Sep'14

  Retailers need to adopt ‘fail fast’ attitude to technology

  Retailers experimenting with digital technologies must take a “fail fast” approach so they can deliver new innovations quickly

• September 11, 2014 11 Sep'14

  Boots to roll out real-time stock visibility in coming weeks

  Health and beauty retailer, Alliance Boots, is about to roll out real-time stock visibility to its stores and customers using SAP Hana

• September 09, 2014 09 Sep'14

  EY seeks tech startups to address challenges of right to be forgotten

  Professional services firm Ernst & Young is looking for startups to find technology solutions to the ‘right to be forgotten’ regulation

• September 04, 2014 04 Sep'14

  Ordnance Survey to release open data on green spaces

  The Ordnance Survey is to release information and statistics on green space in England and Wales as open data

• August 08, 2014 08 Aug'14

  Why John Linwood is not to blame for BBC’s failed technology project

  Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned?

• July 22, 2014 22 Jul'14

  NAO reveals Home Office spent £347m on failed ICW programme

  The Home Office spent £347m closing its Immigration Case Work programme, which was supposed to replace legacy databases

• June 16, 2014 16 Jun'14

  Travel group Expedia aims to predict your holiday plans

  Travel group Expedia is developing technology that will predict the needs of its customers before they call about their travel plans

• May 30, 2014 30 May'14

  IT supplier insolvencies fall for first time as economy recovers

  Technology companies have reached a turning point as insolvencies fall for the first time in 2014