Civil servants want more digital skills training, survey finds

The majority of civil servants would like to develop their digital skills, but one in five have not received any digital skills training in the past two years, according to a cross-government survey.

The survey by the Global Government Forum, which polled around 1,000 civil servants, culminated in a report on the UK civil service’s digital skills. It found that while 78% of all respondents would like more digital skills training, some don’t feel confident in their own or in their department’s digital skills.

While nearly all civil servants believe technology is “key to unlocking public sector transformation” and are committed to innovating the way services are delivered, only 60% believe they have an intermediate, advanced or highly specialised skills and knowledge of how technology and data can transform services.

“And there is lower confidence among officials that their department has the tools, resources and skills necessary to utilise technology in transforming the public services they deliver,” the survey found.

“Limited understanding of more advanced technologies is hampering ambitions to make better use of digital and civil servants need to know what advanced technologies are, to know if they can be useful.”

The skills base is particularly low when it comes to machine learning and artificial intelligence (AI). A third of those surveyed said they have very few or no skills or knowledge in how AI, machine learning and automation can be used to improve public services. This may be because only 5% of civil servants have received any training in AI or machine learning, according to the report.

“Less than a quarter of civil servants agree that their department has the necessary skills and expertise in AI or machine learning,” the report added.

In a blog post, Megan Lee, CEO of the Central Digital and Data Office (CDDO), said the CDDO’s vision is that the UK government will be transformed into an efficient digital government by 2025, of which a key part is ensuring all civil servants are equipped with “the capability and tools for a digital future”.

“I don’t underestimate the challenges we face when it comes to attracting and retaining top of the market digital talent in a fiercely competitive environment, or the benefits that could be reaped for the public if we are to succeed in building digital skills at scale,” she said.

Lee added that the government is aiming to upskill at least 90% of civil servants on digital and data essentials, and has launched a digital and data essentials standard, a “core set of capabilities that all civil servants should strive to have”.